Name: ShipHawk
Rating: 8.8 (4 reviews)
Author: ShipHawk, Inc.

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

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### Shipping and Fulfillment
Users generally believe that ShipHawk's shipping and fulfillment capabilities are highly effective and efficient. They appreciate the ease of use, smart packing features, and highly configurable rules engine that streamline the shipping process. The integration with Netsuite is praised for its professionalism and user-friendly interface. Additionally, users highlight the cost-saving benefits, automation of packaging processes, and accurate rating system that ensures optimal shipping rates and on-time delivery. ShipHawk's ability to eliminate non-value add data entry and reduce shipping errors has garnered positive feedback from users, making it a valuable tool for optimizing shipping operations.

### Order Management
Users generally praise ShipHawk's streamlined order processing capabilities. The system's ease of use and intuitive interface have been highlighted as key strengths, allowing for efficient troubleshooting and navigation through the order management process. While some users have noted occasional system outages requiring manual intervention, overall feedback indicates that ShipHawk's order management functionality significantly enhances the shipping and fulfillment processes. Customization options and batch processing features have also been commended for simplifying order processing and providing accurate ship estimates. Despite the need for initial configuration and understanding of shipping rules, users appreciate the software's ability to optimize shipping rates and automate packaging processes, ultimately improving order fulfillment efficiency.

### Packing Solutions
Users generally praise ShipHawk's efficient packing solutions. The system's ability to accurately populate order weights and streamline the shipping process has been a significant improvement for many users. The smart packing feature, along with address validation, has not only saved time but also reduced costs associated with shipping. Additionally, the integration with NetSuite has eliminated delays between packing, shipping, and billing, enhancing overall operational efficiency. Users appreciate the flexibility and ease of use that ShipHawk's packing solutions offer, making it a valuable asset for businesses looking to optimize their shipping processes.

### Warehouse Management
Users generally believe ShipHawk excels in warehouse management capabilities. The ease of use and efficiency in troubleshooting processing issues have been highlighted as key strengths. While some users mentioned that the user interface could be more modern, it was not considered a significant hindrance to operations. Additionally, ShipHawk's ability to integrate well with Netsuite and provide expert guidance for warehouse and fulfillment automation solutions has been positively acknowledged. The platform's advanced features, such as smart packing and highly configurable rules engine, have contributed to cost savings and improved productivity for users. Despite minor suggestions for feature enhancements, overall, users have expressed satisfaction with ShipHawk's warehouse management functionalities.

### Automation and Efficiency
User sentiment regarding ShipHawk's automation and efficiency features is generally positive, with many praising the platform for streamlining processes and increasing operational speed and accuracy. While some users have noted minor issues with updates and specific functionalities, the overall consensus is that ShipHawk's automation solutions have significantly improved efficiency in warehouse operations and order fulfillment. The platform's ability to automate shipping decisions, optimize packaging processes, and provide valuable insights through reporting has been highlighted as key benefits by users. Additionally, the ease of use and quick training turnaround for warehouse staff have been commended, indicating that ShipHawk's automation capabilities contribute to enhanced productivity and reduced errors in daily operations.

### Cost Management
Users consistently praise ShipHawk's cost-saving features and efficient shipping capabilities. They highlight the platform's ability to reduce labor costs, optimize freight rates, and provide control over shipping expenses. ShipHawk's cost management functionality is lauded for its role in enhancing operational efficiency and ensuring that shipping costs are accurately accounted for. Additionally, users appreciate the platform's reporting tools for analyzing carrier spending and on-time delivery metrics, further emphasizing ShipHawk's strong focus on cost management.

### Customer Experience
User sentiment regarding ShipHawk's customer experience is generally positive, with many reviewers highlighting the platform's strong customer support and user-friendly features. Customers appreciate the ease of use, highly configurable rules engine, and the platform's ability to integrate well with other systems like Netsuite. While some users have encountered minor hiccups with the software, overall, ShipHawk's customer experience capabilities are seen as a valuable asset to businesses looking to streamline their shipping processes and provide efficient service to their customers.

### Error Handling and Support
Users consistently highlight ShipHawk's error handling and support capabilities as key strengths of the platform. The ease of troubleshooting processing issues and the availability of top-notch customer support have been instrumental in maintaining high productivity levels and minimizing user errors. ShipHawk's highly configurable rules engine and integration with Netsuite further enhance its error handling efficiency, allowing for streamlined operations and standardized shipping processes. Additionally, the platform's flexibility in configuration caters to specific business needs, reducing the margin for error and optimizing overall performance. Through automation and optimization, ShipHawk has successfully mitigated human errors, leading to increased throughput and operational accuracy.

### User Interface and Usability
Users consistently praise ShipHawk for its user-friendly interface and ease of use. The ability to navigate the system effortlessly and troubleshoot any processing issues efficiently has been highlighted as a key strength. While some users suggest that the interface could be more modern, it does not hinder the overall operations. The integration with other e-commerce platforms, smooth transition among tabs, and document generation feature have also been commended for enhancing the user experience. In summary, ShipHawk's user interface and usability capabilities are generally well-received by its users.

ShipHawk has become a game-changer for businesses looking to streamline their shipping processes and reduce human errors. Users of the software have saved thousands of dollars on shipping costs and reduced mistakes commonly encountered when sending out packages, thanks to ShipHawk's highly configurable rules engine. The platform enables users to centralize their shipping policies, automate processes, and optimize workflows to achieve increased throughput.

The software's top-notch customer support is another standout feature that makes ShipHawk an excellent choice for businesses. Users can integrate Netsuite with ease, eliminating the need for multiple software solutions and providing seamless warehouse management. ShipHawk provides a quick rate function that generates instant quotes from multiple carriers, saving users time and allowing them to make informed decisions based on their clients' needs. 

The platform abstracts the need for staff members to spend countless hours on the phone with individual drivers or shipping companies trying to keep transit information updated and tracking down missing shipments. With real-time updates at their fingertips, users can manage everything in one place, putting them in control and ultimately resulting in a more organized system. Overall, ShipHawk helps businesses optimize their shipping process, resulting in greater efficiency and cost savings while delivering top-notch customer service.

Intuitive User Interface: Many users have praised ShipHawk for its intuitive user interface, making it very easy to use and simplifying their tasks. They appreciate the fact that they can conduct all their shipping from a single platform.

Affordability and Ease of Implementation: Users find ShipHawk affordable and web-based, which means it can be implemented without dedicated IT people working on it. They also highly appreciate the software's integration with Netsuite, which is effortless to tie into without heavy intensive customizations and massive scripting.


Excellent Customer Support: Several users have commended ShipHawk's customer support team for being top-notch in addressing problems as they appear. They praise the support team's availability, responsiveness, and professionalism in helping them out whenever needed.

Configuration and Compliance Difficulties: Many users have experienced difficulty configuring the software to comply with their business model, which has led to frustration and a steep learning curve. 

Device Connectivity Issues: Several reviewers have reported issues connecting ShipHawk to devices such as scales and desktops, leading to inaccurate shipping labels and delays in fulfillment. 

Slow Performance During High Traffic Times: A significant number of customers have complained about the software's slow performance during high traffic times, particularly during holiday seasons like Black Friday, resulting in delayed order fulfillment.

ShipHawk is a transportation management system that aims to automate and improve supply chain operations of retailers, manufacturers, and distributors. The software delivers skilled industry expertise that provides practical automation solutions for businesses with high-volume retail, wholesale, and eCommerce companies using an ERP system. ShipHawk serves as a combined WMS (Warehouse Management System) and TMS (Transportation Management System) solution under the same umbrella.

ShipHawk's many features include warehouse inventory accuracy improvement, adaptive omni-channel picking, intuitive receiving and directed putaway options. Additionally, manual decisions in the warehouse can be eliminated through business rule automation when using this software. Designed explicitly for high volume parcel and LTL shippers - this tool gives medium to large-sized organizations access to tools used by larger corporations worldwide so they can streamline their supply chain processes.

ShipHawk in Santa Barbara offers their shipping software designed to help ecommerce businesses save money, automate workflows, provide an on-brand buying experience, and run data-driven supply chains.

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Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.

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Webgility

ShipHawk

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ShipHawk, Inc.

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What is ShipHawk?