Horrific Experience. They take 2 months to mail. Orders never arrive.
This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer …
Starting at $1,850 per month
View PricingOverview
What is ShipHero?
ShipHero is an ecommerce fulfillment and shipping solution from the company of the same name in Garnersville.
Recent Reviews
Reviewer Pros & Cons
Pricing
Brand WMS
1,850
Cloud
per month
3PL WMS
1,995
Cloud
per month
Enterprise WMS
70,000
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ShipBots Demo: How to Create A PO
YouTube
ShipBots Demo: CSV Management
YouTube
ShipBots Demo: How to Connect a Store
YouTube
Shiphero Demo
YouTube
Product Details
- About
- Tech Details
What is ShipHero?
ShipHero Video
Find out how ShipHero’s Warehouse Management Software and Outsourced Fulfillment Solution make the lives of eCommerce owners and warehouse workers easier by streamlining processes and taking the guesswork out of shipping.
🔴 Subscribe to our channel for guides, feature walkt...
Show More ShipHero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ShipHero has become a go-to solution for businesses looking to tackle their fulfillment woes. With the software, users can collaborate effectively with their fulfillment team to achieve total quality control over their product picking, packing, and shipping processes. As a result, businesses have seen a remarkable improvement in their order output and customer satisfaction levels.
The software has also proven useful for inventory tracking purposes as it enables businesses to build out efficient warehouse systems with automations, thereby allowing them to eliminate unnecessary production for inventory they couldn't previously locate. ShipHero's barcode system ensures accuracy in all processes and eliminates mispicks and mis-stocks, giving users unprecedented confidence in their inventory counts. Additionally, the software allows businesses to act as a 3PL with clients by minimizing the number of different accounts they need to log into, thus simplifying communication channels and making the process seamless. Overall, ShipHero has helped businesses of all sizes increase efficiency, reduce shipping costs and streamline their fulfillment processes while maintaining accuracy, inventory counts, and shipping performance at a high level.
Good Integrations: Many users have praised ShipHero for its good integrations with various platforms. They appreciate the seamless integration of Shopify and other eCommerce stores, which has made managing orders easier than ever before. The software's ability to integrate well with Apple hardware has also been a hit among many reviewers.
Easy Navigation: Several customers have mentioned that ShipHero is easy to navigate, making it a pleasant experience for them. Users appreciate the modern design and UI of the platform, which allows them to easily find what they need without any confusion or frustration.
Efficient Order Fulfillment: A significant number of businesses were able to bring order fulfillment back in-house after using a 3PL because of how easy it was to use ShipHero. The onboarding team is exceptional, and the software system itself is user-friendly, allowing businesses to efficiently manage their warehouses while being environmentally friendly through its fully paperless warehouse system.
Slow support response times: Some users have experienced a decline in the quality of customer support, with slow and unhelpful responses. The quickest responses take a few days, and normally they don't even solve the issue. Users have to open a ticket for any issues, but some tickets have gone unanswered for months.
Lacks proper returns system: Several reviewers noted that ShipHero lacks a proper returns system, making it difficult to manage and process returns. This has caused frustration as it adds more time-consuming steps to an already complicated process.
Interface can be clunky: Many users complain that the interface is not user-friendly and takes too long to load anything. Additionally, there are reports of lot numbers disappearing randomly, merging orders being cumbersome at best, and the search function being limited by only allowing users to search by first OR last name - not both.
Users have made several recommendations based on their experiences with ShipHero. The most common recommendations include:
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ShipHero is recommended for small businesses as a suitable option. Users have found it to be helpful for managing inventory and fulfillment processes in smaller operations.
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Users have praised ShipHero for its ability to connect to shopping carts and enable a paperless workflow. This feature has been particularly beneficial in streamlining order management and reducing manual efforts.
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ShipHero is also recommended for its cost-effectiveness and minimal downtime. Users have highlighted the affordability of the platform and its reliable performance, which has contributed to their overall satisfaction.
It's worth noting that some users caution about the scalability of ShipHero, suggesting that it may not be suitable for larger or more complex warehouse management needs. Additionally, users stress the importance of investing ample time in learning the software before going live and reaching out to support for any required additional features.
Reviews
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Score 1 out of 10
Vetted Review
Verified User
This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer used them to do foreign mailing. They've had our magazines for TWO MONTHS that were to ship immediately and said they're sitting in a warehouse in NJ for 8 weeks. They were supposed to mail them upon receipt, and they say they're waiting until January 20th when they've had them since mid-November. For one of the three magazines they received Nov 9th, they say it shipped 3 weeks ago but will not produce one receipt of mailing/customs/documentation when not one single customer received any product. Eight weeks and 20+ emails later, they either don't respond or offer no proof of mailing. We're having to get an attorney in NY this week to try to recover our stolen products that were never shipped and obtain a refund. We're also filing a complaint with the state of NY and NJ. We're overwhelmed with refund requests and reports to the BBB because people think we never mailed their items, and ShipHero has no proof of mailing. It ruined my annual Christmas vacation with my family.
- We've kept all of our product for 2 months instead of shipping our orders. They refuse to return it. They have cost us thousands. Who wants to wait 3 months to recieve product? They also charged us 50% above market rate to take 2 months to mail orders that were ready to go.
- It has cost us thousands in returns.
- Clients have reported us to the BBB for nonfulfillment.