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Construction CRM

Customer Relationship Management (CRM)

Revenue Operations

Sales

Interior Design

Inventory Management

Moving Software

PCB Design

Population Health Management

Public Transportation

Retail Execution

Retail Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ShipStation

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eShipper

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Fishbowl

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ShipperHQ

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Shippo

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ShipEngine

### Order Management
Users have varied opinions about ShipHero's order management capabilities. While some users appreciate the functionality in terms of reporting and order management, others express concerns about errors and unresponsiveness in managing orders and inventory. The system's ability to track orders from start to finish is highlighted as a positive aspect, but issues such as slow support and system overload during peak order times are noted as areas for improvement. Despite some positive feedback on order tracking and inventory visibility, there are consistent mentions of challenges with order accuracy and system performance, indicating a mixed sentiment towards ShipHero's order management features.

### Inventory Management
Users generally agree that ShipHero's inventory management capabilities are a strong asset to the platform. The consensus among reviewers is that ShipHero excels in providing accurate and real-time inventory tracking, allowing businesses to efficiently manage their stock levels and prevent overselling. Despite some occasional issues with inventory modifications and syncing delays, users appreciate the ease of checking stock levels across multiple eCommerce stores and the ability to customize rules and triggers for efficient order processing. ShipHero's inventory management system has proven to be a valuable tool for businesses looking to streamline their operations and enhance overall efficiency in managing their inventory.

### Warehouse Management
Users consistently praise ShipHero for its robust warehouse management capabilities, citing features like multi-batch picking, product location prioritization, and improved inventory tracking. The system's ability to streamline warehouse operations, enhance organization, and facilitate faster fulfillment times has garnered positive feedback from users across various industries. Additionally, the platform's scalability and ease of use have been highlighted as key factors contributing to its effectiveness in optimizing warehouse processes.

### Fulfillment Processes
Users consistently highlight ShipHero's fulfillment processes as a cornerstone of their positive experience with the platform. The ability to streamline warehouse operations, optimize picking and packing processes, and enhance overall efficiency has garnered widespread acclaim. ShipHero's fulfillment processes have proven instrumental in improving order accuracy, reducing errors, and increasing productivity within fulfillment centers. Customers appreciate the platform's user-friendly interface, scalability, and the support provided by the ShipHero team in optimizing their fulfillment operations. The emphasis on automation, route optimization, and batch picking has significantly boosted productivity and accuracy, leading to notable time savings and operational enhancements.

### Picking and Packing
Users consistently praise ShipHero for its exceptional picking and packing capabilities, citing increased efficiency, accuracy, and speed in fulfilling orders. The platform's intuitive interface and innovative features, such as paperless order picking and barcode scanning, have significantly streamlined the picking and packing process for users. ShipHero's ability to optimize warehouse operations and minimize errors has garnered high satisfaction among users, making it a preferred choice for enhancing fulfillment operations.

### Integration and Automation
User sentiment regarding ShipHero's integration and automation capabilities, particularly with Shopify and other platforms, is varied. While some users praise the ease of integration and the efficiency of automation rules, others express concerns about syncing errors and the limitations of the GraphQL API. The ability to set up automation rules and the reliability of basic features are highlighted as positives, but issues such as throttling during high order volumes and the need for more integrations with popular e-commerce platforms are areas of improvement identified by users. Despite these mixed reviews, ShipHero's integration and automation functionalities continue to play a significant role in users' experiences with the platform.

### Reporting and Analytics
Users have expressed a range of opinions regarding ShipHero's reporting and analytics capabilities. While some users appreciate the ease of pulling in-depth reports and the thoroughness of the data provided, others have highlighted the need for more detailed and customizable reporting features. Some users find the reporting process to be somewhat challenging initially but mention that it becomes more manageable with time and practice. Additionally, there are suggestions for improvements in terms of automatic report generation and the availability of specific types of reports. Despite some concerns raised, users acknowledge the value of ShipHero's reporting and analytics tools in enhancing operational efficiency and decision-making processes.

### Shipping and Delivery
Reviewers express mixed opinions about ShipHero's shipping and delivery capabilities. While some users appreciate the tracking features and efficiency in fulfilling orders, others have raised concerns about bugs affecting shipping processes and delays in order shipments. The software's ability to streamline warehouse operations and reduce shipping costs is acknowledged, but issues such as unresponsiveness in customer support and difficulties in customizing shipping labels have been highlighted. Users have noted improvements in productivity and accuracy in shipping, but there are calls for enhancements in reporting features and printing formats to further optimize the shipping and delivery experience.

### Third-Party Logistics (3PL
User feedback regarding ShipHero's third-party logistics (3pl) services is predominantly positive, with many highlighting the platform's ability to streamline order fulfillment processes efficiently. Clients appreciate the integration with various carriers and the ease of managing shipping tasks effectively. Despite some isolated incidents of delays and inventory losses, ShipHero's 3pl functionalities are generally commended for their effectiveness in supporting e-commerce sellers and 3pl companies. The platform's transparency and automation features are particularly valued in the competitive 3pl industry.

### Customer Service and Support
User sentiment regarding ShipHero's customer service and support capabilities appears to be mixed. While some users praise the responsiveness and helpfulness of the support team, others express concerns about the speed of resolution for issues and the difficulty in reaching customer service representatives. The general consensus suggests that there is room for improvement in enhancing the efficiency and accessibility of customer support services to better address user needs and inquiries.

### Ecommerce Solutions
Users unanimously praise ShipHero's ecommerce solutions for their ease of use and comprehensive features. The platform's ability to connect seamlessly with various ecommerce stores, including WooCommerce, and other sales channels like Amazon and Walmart, has garnered high acclaim. Customers appreciate how ShipHero streamlines the management of ecommerce operations, making tasks such as checking stock levels and fulfilling orders across multiple portals efficient and straightforward. The positive feedback indicates that ShipHero's ecommerce solutions are a valuable asset for businesses looking to enhance their online retail presence.

Users have made several recommendations based on their experiences with ShipHero. The most common recommendations include:

1. ShipHero is recommended for small businesses as a suitable option. Users have found it to be helpful for managing inventory and fulfillment processes in smaller operations.

2. Users have praised ShipHero for its ability to connect to shopping carts and enable a paperless workflow. This feature has been particularly beneficial in streamlining order management and reducing manual efforts.

3. ShipHero is also recommended for its cost-effectiveness and minimal downtime. Users have highlighted the affordability of the platform and its reliable performance, which has contributed to their overall satisfaction.

It's worth noting that some users caution about the scalability of ShipHero, suggesting that it may not be suitable for larger or more complex warehouse management needs. Additionally, users stress the importance of investing ample time in learning the software before going live and reaching out to support for any required additional features.

ShipHero has become a go-to solution for businesses looking to tackle their fulfillment woes. With the software, users can collaborate effectively with their fulfillment team to achieve total quality control over their product picking, packing, and shipping processes. As a result, businesses have seen a remarkable improvement in their order output and customer satisfaction levels.

The software has also proven useful for inventory tracking purposes as it enables businesses to build out efficient warehouse systems with automations, thereby allowing them to eliminate unnecessary production for inventory they couldn't previously locate. ShipHero's barcode system ensures accuracy in all processes and eliminates mispicks and mis-stocks, giving users unprecedented confidence in their inventory counts. Additionally, the software allows businesses to act as a 3PL with clients by minimizing the number of different accounts they need to log into, thus simplifying communication channels and making the process seamless. Overall, ShipHero has helped businesses of all sizes increase efficiency, reduce shipping costs and streamline their fulfillment processes while maintaining accuracy, inventory counts, and shipping performance at a high level.

Good Integrations: Many users have praised ShipHero for its good integrations with various platforms. They appreciate the seamless integration of Shopify and other eCommerce stores, which has made managing orders easier than ever before. The software's ability to integrate well with Apple hardware has also been a hit among many reviewers.

Easy Navigation: Several customers have mentioned that ShipHero is easy to navigate, making it a pleasant experience for them. Users appreciate the modern design and UI of the platform, which allows them to easily find what they need without any confusion or frustration.

Efficient Order Fulfillment: A significant number of businesses were able to bring order fulfillment back in-house after using a 3PL because of how easy it was to use ShipHero. The onboarding team is exceptional, and the software system itself is user-friendly, allowing businesses to efficiently manage their warehouses while being environmentally friendly through its fully paperless warehouse system.

Slow support response times: Some users have experienced a decline in the quality of customer support, with slow and unhelpful responses. The quickest responses take a few days, and normally they don't even solve the issue. Users have to open a ticket for any issues, but some tickets have gone unanswered for months.

Lacks proper returns system: Several reviewers noted that ShipHero lacks a proper returns system, making it difficult to manage and process returns. This has caused frustration as it adds more time-consuming steps to an already complicated process.

Interface can be clunky: Many users complain that the interface is not user-friendly and takes too long to load anything. Additionally, there are reports of lot numbers disappearing randomly, merging orders being cumbersome at best, and the search function being limited by only allowing users to search by first OR last name - not both.

ShipHero is an ecommerce fulfillment and shipping solution from the company of the same name in Garnersville.

Brand WMS

3PL WMS

Enterprise WMS

Starter

Bronze

Silver

Gold

Platinum

Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.

Advanced

Premium

Webgility

ShipHero

Shipping

Just a brief Demo of Shiphero's primary functions

Shiphero Demo

ShipBots Demo: How to Connect a Store

ShipBots Demo: CSV Management

ShipBots Demo: How to Create A PO

Likelihood to Recommend

How ShipHero Improves eCommerce Shipping & Fulfillment

Find out how ShipHero’s Warehouse Management Software and Outsourced Fulfillment Solution make the lives of eCommerce owners and warehouse workers easier by streamlining processes and taking the guesswork out of shipping.

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ShipHero makes it easy to ship eCommerce.

No other company in our space does fulfillment for eCommerce two ways. Our powerful Warehouse Management System is for scaling eCommerce brands with easy-to-use automation rules, one-click integrations and industry-leading client support. Our Outsourced Fulfillment solution takes the headache of direct-to-consumer fulfillment out of your hands - cancel your warehouse lease and leave the shipping to us! Learn more by visiting us online at www.shiphero.com.

You can also chat with our experts today to find a perfectly tailored solution for your business by visiting: https://bit.ly/weareshiphero

ShipHero 2024-01-04 22:00:33

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Shipping Software

This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer used them to do foreign mailing. They've had our magazines for TWO MONTHS that were to ship immediately and said they're sitting in a warehouse in NJ for 8 weeks. They were supposed to mail them upon receipt, and they say they're waiting until January 20th when they've had them since mid-November. For one of the three magazines they received Nov 9th, they say it shipped 3 weeks ago but will not produce one receipt of mailing/customs/documentation when not one single customer received any product. Eight weeks and 20+ emails later, they either don't respond or offer no proof of mailing. We're having to get an attorney in NY this week to try to recover our stolen products that were never shipped and obtain a refund. We're also filing a complaint with the state of NY and NJ. We're overwhelmed with refund requests and reports to the BBB because people think we never mailed their items, and ShipHero has no proof of mailing. It ruined my annual Christmas vacation with my family.

We've kept all of our product for 2 months instead of shipping our orders. They refuse to return it. They have cost us thousands. Who wants to wait 3 months to recieve product? They also charged us 50% above market rate to take 2 months to mail orders that were ready to go.

It has cost us thousands in returns.
Clients have reported us to the BBB for nonfulfillment.

ShipHero

Overview

What is ShipHero?