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ShipperHQ

Score9 out of 10

7 Reviews and Ratings

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What is ShipperHQ?

ShipperHQ is designed to streamline the shipping process for eCommerce businesses. This platform gives eCommerce businesses the power to set their own shipping rates and delivery options.

Categories & Use Cases

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Key Features

Learn about the best (and worst!) features ShipperHQ has to offer, as determined by TrustRadius' reviewers.
Based on 7 ratings of ShipperHQ's features
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Top Performing Features

  • Website integration

    Integrates with an existing company website or blog.

    Category average: 8

  • Shipping

    Includes tools or integrations for order fulfillment of physical products.

    Category average: 7.6

  • Custom functionality

    Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

    Category average: 7.7

Areas for Improvement

Reviews

What users are saying about ShipperHQ.
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ShipStation Elation

Incentivized
Krisstina Hawks
Co-owner at Ninja Pyrate (1-10 employees employees)

Pros

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.

Cons

  • It doesn't always send emails on manually entered orders.
  • It would be nice to be able to see each order as you click on it when processing batch labels to be sure you have the right ones.
  • It should automatically update when new orders come into Big Commerce.

Return on Investment

  • shipping is more streamlined
  • administration is easier
  • employees can use easily

Other Software Used

BigCommerce, Avid Pro Tools

Great software, but it can be limited in some ways.

Incentivized
Nick Hunter
Operations Manager at Red Hawk Rifles (1-10 employees employees)

Pros

  • ShipperHQ makes providing live shipping rates fairly easy.
  • It also integrates pretty seamlessly into our BigCommerce platform.
  • It requires little to no maintenance. There are other third-party apps that we've used that require constant supervision, but ShippHQ is a set it and forget type app.

Cons

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.

Return on Investment

  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.

Other Software Used

ShippingEasy, inkFrog

ShipperHQ is highly functional, has a great customer service team, and is fairly easy to set up.

Incentivized
Verified User
Administrator in Marketing (1-10 employees employees)

Pros

  • Accurate real-time shipping rates through a number of different carriers.
  • Custom dimensional rules for one-off, and odd product packaging sizes.
  • Shipping groups to help streamline the shipping of similar sized boxes or use of free shipping, etc.

Cons

  • Some of the features are a little hard to understand how to set up properly - like dimensional rules.
  • Would be nice if they provided the ability to print labels directly from within the app.

Return on Investment

  • We've managed to successfully provide accurate real-time shipping rates through FedEx while remaining profitable.

Other Software Used

BigCommerce, Trustpilot, Mailchimp, Canva

Usability

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