ShipperHQ Reviews

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
August 27, 2019
Krisstina Hawks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We sell our goods online and shipper HQ works with Big Commerce to make it easy to do so.
  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
  • It doesn't always send emails on manually entered orders.
  • It would be nice to be able to see each order as you click on it when processing batch labels to be sure you have the right ones.
  • It should automatically update when new orders come into Big Commerce.
Shipper HQ works well with our business. We have many sizes and options of products that require different boxes and shipping methods and this platform works for our needs. Shipper HQ is pretty accurate with its estimations of cost to the customer. It is easy to learn and easy to train someone to use.
Read Krisstina Hawks's full review
November 12, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ShipperHQ is being used in our organization to solve the problem of providing accurate shipping rates across all our dynamic products. Since our products are large but not very heavy, it's nice to be able to set up custom carrier rules to make sure our customers are getting the best rate, while also keeping our shipping profitable. They also have a fantastic team to help set up the application itself and help the customer understand how to set up all the custom box sizes, etc.
  • Accurate real-time shipping rates through a number of different carriers.
  • Custom dimensional rules for one-off, and odd product packaging sizes.
  • Shipping groups to help streamline the shipping of similar sized boxes or use of free shipping, etc.
  • Some of the features are a little hard to understand how to set up properly - like dimensional rules.
  • Would be nice if they provided the ability to print labels directly from within the app.
ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
Read this authenticated review
June 28, 2019
Nick Hunter | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use ShipperHQ to provide live shipping rates on our BigCommerce retail platform. This allows us to provide expedited shipping options to customers who opt not to use our flat rate ground method. It also allows us to set up different shipping options for our Canadian customers, which is a huge help.
  • ShipperHQ makes providing live shipping rates fairly easy.
  • It also integrates pretty seamlessly into our BigCommerce platform.
  • It requires little to no maintenance. There are other third-party apps that we've used that require constant supervision, but ShippHQ is a set it and forget type app.
  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
We like ShipperHQ for what it is which is-- more or less a live shipping rate calculator. It works well in our BigCommerce platform. But unfortunately, it lacks the shipping management ability to print labels and manage shipments and orders. This makes us have to use a third-party shipping app. This isn't the end of the world, but it would be much easier if we could just do it all from one place.
Read Nick Hunter's full review

Feature Scorecard Summary

Website integration (2)
10.0
Shipping (2)
10.0
Custom functionality (2)
6.3

What is ShipperHQ?

ShipperHQ is a shipping experience management platform from WebShopApps. It allows businesses to manage delivery options and shipping rates shown in shopping carts with shipping-based pricing, promotions, and delivery options starting from checkout through the post-purchase phase. It provides estimated delivery dates, dimensional shipping, live LTL ratings, and in-store pickup setup.

Key Features:
  • Setup carrier network to provide additional choices at checkout, including Cross-Border, In-Home, LTL, Same Day. and Alternative Pickup shipping solutions.
  • Tailor shipping methods and rates shown at checkout based on product type, geography, cart quantity, price, and more.
  • Calculate accurate rates based on box sizes, packaging requirements, and product weight, with the Dimensional Shipping tool.
  • Show time-in-transit, estimated delivery date, or allow customers to choose their preferred delivery date

Potential customers have access to a free trial of ShipperHQ for 30 days. For more information or to schedule a free demo, buyers can visit ShipperHQ.com.
Categories:  eCommerce

ShipperHQ Features

Online Storefront Features

Has featureWebsite integration

Online Shopping Cart Features

Has featureShipping calculator
Has featureCheckout user experience

Online Payment System Features

Has featureB2B features

eCommerce Marketing Features

Has featurePromotions & discounts

eCommerce Business Management Features

Has featureShipping
Has featureCustom functionality
Additional Features
Has featureLive LTL Rating
Has featureDimensional Shipping
Has featureMulti-Origin and Dropshipping
Has featureIn-store Pickup
Has featureDate and Time Rules
Has featureAddress Validation
Has featureSplit Shipping Checkout

ShipperHQ Integrations

BigCommerce, Shopify, Shopify Plus, WooCommerce, Zoey, Magento Commerce Cloud (formerly Magento)

ShipperHQ Competitors

eCommerce platform native shipping capabilities, Paazl, Temando

ShipperHQ Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Essentials Plan$100.00month
Standard Plan$250.00month
Pro Plan$400.00month
Enterprisecall for pricingmonth

Pricing may vary per platform as feature availability can vary per platform. For more information visit https://shipperhq.com/pricing.

ShipperHQ Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Priority Support

ShipperHQ Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:global platform