#1 most frequent
United States of America
89.3%25 installations of 28
What is ShippingEasy?
ShippingEasy, an Auctane (formerly Stamps.com) company, offers their cloud-based ecommerce shipping platform, providing full support for USPS, UPS, FedEx and integrating with online marketplaces such as Amazon, eBay, Etsy, Shopify, BigCommerce, WooCommerce, Volusion, and others. ShippingEasy allows automated order tracking with fulfillment data, and inventory levels to populate in real time.
Categories & Use Cases
Videos
Who Buys & Uses ShippingEasy
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
7.1%2 installations of 28
#3 most frequent
Germany
3.6%1 installation of 28
ShippingEasy is a great product and I recommend it very strongly to whoever is considering this product.
Use Cases and Deployment Scope
We use ShippingEasy mainly to generate USPS labels on items we sell online. The product eliminates having to manually input customers' addresses in order to generate postage and labels.
Pros
- Import data from various online sales apps.
- Generate USPS postage
- Keeps records for easy tracking
Cons
- offer volume discount on USPS postage
- offer royalty points for customers
- offer better customer service (not that it is bad right now)
Most Important Features
- Reduce time
- Reduce workload by employees
- Easy to learn and use
Return on Investment
- For minimum monthly fees, it reduces probably 20% of workload of one of my employee
- Program is really simple to learn.
- Works well for our company!
Alternatives Considered
Workgroups DaVinci and Fedelta Point of Sale
Other Software Used
BigCommerce, QuickBooks Online
Stay away, unless you enjoy headaches
Pros
- Easy to understand interface.
- Low monthly fee.
Cons
- Fails to sync with the store consistently.
- Integration with Stamps.com is problematic.
Return on Investment
- Shipping deadlines missed.
- Inability to offer international shipping.
- Loss of sales.
Alternatives Considered
Pirate Ship and PayPal Here
ShippingEasy Inventory System Saves Time & Worry
Pros
- Setting up inventory is easy and is done automatically when you import products from a marketplace.
- Once you set up an item in inventory you can list the item on another marketplace, import from that marketplace into ShippingEasy and it automatically syncs that item to the SKU already set up.
- ShippingEasy can be set up to sort orders and set up shipping presets so orders can go through creating shipping labels quickly.
Cons
- ShippingEasy is set up to connect to many marketplaces including Amazon, eBay, and Walmart but does not connect to Poshmark. We sell on Postmark and have to maintain a separate inventory system.
- Once items are set up in inventory if there is an error in the picture, the information, or the inventory amount it has to be updated by hand. A subsequent product upload does not fix it or over write it.
Return on Investment
- We rarely have an out of stock. As long as we enter the correct amounts to start an item in inventory ShippingEasy tracks and adjust across marketplaces as we make make sales.
- We use the ShippingEasy marketing service which they helped us set up. It allows us to send emails to customers and is set up to work in accordance to marketplace customer contact policy. It is automatic and saves us time.
- Excellent customer care means we worry less because we know immediate help is a phone call or chat away.
Alternatives Considered
Stitch Labs
Other Software Used
BigCommerce, GoDaddy, Yotpo
We love ShippingEasy and it has really made our lives a lot easier
Pros
- ShippingEasy makes it very easy to set up shipping rules for various scenarios so that shipping is fairly automated. It really is a click and ship type set up.
- ShippingEasy integrates into our BigCommerce platform very well. We very rarely have any issues with ShippingEasy syncing orders and shipping status to BigCommerce and vise versa.
- ShippingEasy's marketing service is very easy to use. It makes email campaign design extremely easy and aesthetically pleasing and it also makes automated emails very easy to set up as well.
Cons
- ShippingEasy does have room for improvement in scenarios where we have to ship customer's partial shipments. The options are there but they do not work well. Usually, it triggers BigCommerce to read it like it has been fully shipped so when we go to ship the remainder of the order we have to manually enter the shipment into ShippingEasy because BigCommerce and ShippingEasy think that order has already been shipped in full.
- Uploading .csv files for email contacts could be a little more user-friendly. For example, if your headers in your .csv file do not match perfectly then the file will not upload. Which makes sense. But the problem is that it does not tell you why the file will not upload or that there was an error, it simply does not upload. So you really have to play a guessing game and trial and error to get the file into the correct format to upload the contacts.
- I kind of would like to see an option to delete bounced emails from campaigns out of my contact list since obviously they are not valid contacts. The option may be there but I have not been able to find it.
Return on Investment
- ShippingEasy has really had a positive impact overall on our business. It is very simple to use and the flexibility of the shipping rules has more or less automated shipping. So for a small organization like ourselves, it allows us to reduce overhead by not having to have multiple employees to ship.
- It also has helped reduce overhead significantly by switching our email marketing from Constant Contact. It is about a 10th of the price and has more functionality. So that was definitely a no-brainer
- All in all, ShippingEasy helps us reduce overhead the most in labor. It is extremely easy to use so a lot less of our time is devoted to shipping concerns such as manually entering shipments like before and making sure shipment information is transferred over to BigCommerce, or doing return labels. Everything integrates so well it is essentially automated.
Alternatives Considered
QuickBooks Desktop Enterprise
Other Software Used
BigCommerce, Constant Contact, inkFrog