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ShipStation

ShipStation

Overview

What is ShipStation?

ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS,…

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Recent Reviews

TrustRadius Insights

ShipStation is a shipping software that offers a range of use cases to streamline and simplify the shipping process for businesses. …
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ShipStation Review

4 out of 10
March 07, 2023
I have used ShipStation for 4 years now. Up until the last 6-8months it worked flawlessly and was headache free. Within the last 6months I …
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Shipping with Shipstation

8 out of 10
September 26, 2019
Incentivized
ShipStation is integrated with Bigcommerce within our company. Its used mostly by the shipping department but also with customer service. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Starter

$9.99

Cloud
per month

Bronze

$29.99

Cloud
per month

Silver

$59.99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.shipstation.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9.99 per month
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Product Demos

Magento 2 Multi Vendor ShipStation Integration Plugin - Working

YouTube

MRPeasy - Setting Up and Using ShipStation

YouTube

AutoShipper for ShipStation Product Demo with Examples

YouTube

ShipStation Integration Demo for Spire ERP

YouTube

ShipStation | Demo Video

YouTube

Demo of Shopify, LOCATE Inventory Picking and ShipStation Split Shipment Functionality

YouTube
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Product Details

What is ShipStation?

ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses alike.

ShipStation Features

  • Supported: Multi-Carrier Shipping Integrations including: UPS, FedEx, USPS, DHL, and GlobalPost
  • Supported: Multi-Channel Integrations including: Shopify, Amazon, BigCommerce, and WooCommerce
  • Supported: Import and order management, label printing, customized branding, tracking, inventory management

ShipStation Competitors

ShipStation Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ShipStation starts at $9.99.

ShipHero, Shippo, and Pirate Ship are common alternatives for ShipStation.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of ShipStation are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(80)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ShipStation is a shipping software that offers a range of use cases to streamline and simplify the shipping process for businesses. According to users and customers, ShipStation is commonly used to manage orders from various channels and platforms, providing accurate shipping rates and efficient order management. The software integrates seamlessly with popular eCommerce platforms such as BigCommerce and Shopify, making it easier for online businesses to handle order shipping effectively. By importing orders directly from these platforms, ShipStation creates shipping labels based on customer-selected services and carrier rates, saving time and ensuring smooth operations.

Another key use case of ShipStation is its ability to handle international shipping options. With features that facilitate UPS export documentation, the software eliminates the need for duplicate entries and simplifies the process for businesses sending packages abroad. Users have reported that this functionality has made international shipping much easier and more convenient.

In addition to international shipping, ShipStation also integrates with Stamps.com to ship through USPS. This integration allows users to print postage at home, saving valuable time at the post office. The software acts as a central hub for managing sales from multiple platforms, making it an indispensable tool for businesses with diverse selling channels.

Furthermore, ShipStation provides in-house shipping management capabilities, reducing the need for a fulfillment center and keeping costs down. This feature has been particularly beneficial for small businesses looking to streamline their operations and maintain control over their shipping processes.

Despite its many advantages, some users have reported issues with USPS International Shipping and difficulties with support. However, overall feedback suggests that ShipStation has significantly improved the speed, efficiency, and organization of shipping processes in warehouses.

Overall, ShipStation offers a comprehensive solution for businesses seeking an easy-to-use platform that integrates seamlessly with various selling channels. Whether it's managing orders from different platforms, handling international shipments, or simplifying in-house shipping management, ShipStation proves to be a valuable tool for optimizing the shipping process and ensuring customer satisfaction.

Intuitive User Interface: Several users have found ShipStation's user interface to be intuitive, making tasks easy to complete. This suggests that the software offers a user-friendly design that requires minimal training or learning curve.

Helpful Customer Support: Users have praised ShipStation's customer support for being helpful and responsive. This indicates that the software provides reliable assistance when users encounter issues or have questions, enhancing their overall experience.

Seamless Integration with Multiple Sales Channels: ShipStation's ability to connect all sales from various platforms in one place has been appreciated by users. This suggests that the software seamlessly integrates with multiple sales channels, providing a centralized hub for order management.

Cons:

  1. Lack of UPS End of Day Report: Some users have expressed frustration with ShipStation's refusal to offer the UPS End of Day Report for Driver to Scan, making it difficult for them to process claims with the carrier.
  2. Customer Service Issues: Several reviewers have complained about the declining quality of customer service in the last 6-12 months, citing repeated outages and problems. They also mentioned that front-tier support lacks insight into the duration of system downtime.
  3. Inaccurate Status Page: Many users have pointed out that ShipStation's status page is inaccurate, as it shows 100% uptime even during major issues and disruptions in their services. This discrepancy has caused confusion and inconvenience for customers relying on this information.

Users commonly recommend Shipstation for its time-saving automation, streamlined process, and cost savings for small to mid-range businesses. They find the platform user-friendly and easy to implement, with various search options that enhance efficiency. Shipstation also offers affordable pricing and good integration, allowing users to access discounted UPS rates. Furthermore, reviewers suggest trying Shipstation for batch shipping, order management, and discounted rates. They recommend setting up automation to save time and find the tool especially useful for managing shipments in small and medium-sized eCommerce stores. Additionally, users appreciate Shipstation's quick and easy label creation and printing features, which make order fulfillment more efficient. Some users also mention that Shipstation offers helpful customer support and daily ease of use. Lastly, reviewers highlight that Shipstation allows for shipping through multiple carriers and the creation of custom packing slips—a valuable feature for smaller businesses or nonprofits looking for efficient package handling.

Attribute Ratings

Reviews

(1-22 of 22)
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Jordan Talmor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
In my opinion, I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. It is my belief that they are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to what I believe is their poorly written software. I feel their software is not updated in a timely manner, so, in my experience, when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
Score 5 out of 10
Vetted Review
Verified User
Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized

Clients love when their Shipstation shipping costs and postage match up for the orders. We strive to be sure that all clients have a good solution to keep their stores on track and manage postage rates. Depending on the client needs, the Shipstation app is free and integration is super easy, we always recommend a Shipstation shipping plugin to keep rates accurate and costs in line. Clients hate losing money on orders due to shipping errors, and this app keeps orders on track.

Mark Linkhorst | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are a small startup or a larger enterprise operation, ShipStation can work for either scenario. It also works for sending batches of labels and orders to a fulfillment center to handle the legwork on shipping. If you don't have a Stamps.Com, UPS or FedEx account, you'll want to set one up in order to use ShipStation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I absolutely love the ShipStation software. You can set it up to fit your business needs and process flow perfectly. With the tags, we can easily identify which warehouse a product needs to be fulfilled from. Also with tags, we can separate the different types of orders, such as dropship.
Vivian Vassar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ShipStation is dependable, with very little downtime. Occasionally USPS would be offline but ShipStation would post updates so we felt we were kept informed and could decide if we needed to use alternate shipping or not. ShipStation help section is clear and concise. We used that to trouble shoot and were often able to figure out answers ourselves.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Do you ship packages on a regular basis? You should be using ShipStation then! ShipStation's extensive integrations and automation options will save you hours upon hours of time when shipping. Once set up, the majority of our packages are a single simple weigh-in and label print, no need to enter any additional information, like package dimensions, destination, shipping service, etc....all automated. ShipStation even fills out and prints the customs forms if you handle international shipping.
September 26, 2019

Shipping with Shipstation

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are able to allow multiple users to use the same printers, which is a huge advantage during the holiday season. During that time we can keep our staff moving with how easy it is to use the software. Some of our users are a bit older but are still able to easily follow the simple interface they offer and still move quickly and effectively.
September 16, 2019

A Ship shape product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ShipStation is great if you offer multiple shipping methods and/or have multiple employees working in the shipping department. It integrates well with our website, but it would be nice if you didn't have to manually refresh to see new orders. There are likely many useful features that we don't use because we don't know about them, so prompts to try new methods would be helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ShipStation is scalable and has met all our shipping needs. You can see details on where you are shipping by volume and how much each shipper is being used. Some carriers, though very few, do not integrate with it, so you can't get real-time shipping costs. I do truly believe that this falls more on BigCommerce than ShipStation.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you are trying to manage several orders per day, you need a shipping software system to organize your orders and show you the best rates (depending on how you offer shipping to your customers). If you just have a few orders a week then you may not need a system like ShipStation yet because you will have to learn to use it.
Paul Francis Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you want to run a multichannel eCommerce business, which is most, you probably need ShipStation. All of your orders are in one place, tracking is communicated and updated, and it really helps you get a handle on your cost of shipping. It's not something I'd use for my personal Etsy shop, but if I ever added a 2nd selling channel like eBay, I could definitely justify the starter package, which is incredibly cheap.
Will Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is a great piece of software. We tried other types and found them very difficult to maneuver and to add information. ShipStation is very user friendly and allows the user to really make the product work for them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have only used Shipstation in my current position where up to the minute tracking information needs to be communicated through to many selling channels and I believe it is the best solution for that application.
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