Name: ShopAgain
Author: LatticeAI

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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ShopAgain, developed by Lattice AI Inc., is a comprehensive customer retention platform designed to help ecommerce businesses increase sales and cultivate customer loyalty. This solution offers a range of features, including personalized email, SMS, and WhatsApp marketing campaigns, automated data-driven emails, SMS marketing, pop-ups and forms, multi-touch campaigns, analytics reporting, and audience sync for ads. ShopAgain caters to businesses of all sizes and meets the needs of ecommerce store owners, marketing managers, digital marketing agencies, retailers, and fashion and apparel brands.

## Key Features

**Unified Email, SMS & WhatsApp**: ShopAgain seamlessly integrates email, SMS, and WhatsApp marketing efforts into a single platform, providing a cohesive and streamlined customer experience. Users can send personalized messages through email, SMS, and WhatsApp, potentially boosting engagement and driving sales.

**Customizable Email Flows**: ShopAgain offers a wide selection of customizable email templates, allowing users to tailor their messaging to align with their brand's style. With ease, users can launch various email flows, including welcome flows, abandoned cart flows, browse abandonment flows, and more.

**Enhanced SMS Engagement**: ShopAgain's SMS marketing feature enables businesses to engage with customers on their smartphones, their preferred device. Users can create personalized SMS messages and automate campaigns based on customer behavior and interactions.

**Seamless WhatsApp Integration**: ShopAgain integrates seamlessly with WhatsApp, enabling businesses to reach Android and iOS users for potentially higher engagement rates. Users can hyper-personalize their messaging and utilize interactive templates that comply with WhatsApp Business Policy.

**Simplified Email Marketing**: ShopAgain simplifies email marketing through seamless integration with ecommerce stores, personalized email campaigns, and automation. Users can create automated data-driven emails that optimize performance through A/B testing.

**Customizable Popups & Forms**: ShopAgain provides a range of customizable popups and forms to help businesses expand their subscriber list and drive revenue. Users can easily customize and design popups that align with their brand's style, leveraging advanced features such as cross-selling recommendations and countdown timers.

**Personalized Multi-Touch Campaigns**: ShopAgain empowers users to create personalized multi-touch campaigns that target customers at different stages of their journey. Users can automate campaigns based on customer behavior and interactions, optimizing them through A/B testing and AI-driven optimization.

**Comprehensive Analytics & Reporting**: ShopAgain offers comprehensive analytics and reporting features to help businesses track their marketing performance and make data-driven decisions. Users can effortlessly monitor key performance indicators, receive real-time alerts, and access detailed sales and performance metrics.

**Audience Sync for Targeted Ads**: ShopAgain's audience sync feature allows businesses to synchronize customer segments into Google and Facebook, enhancing ad targeting effectiveness. Users can retarget their contacts on Facebook and Google using email addresses, potentially reducing retargeting costs and increasing conversion rates.

**AI-Powered Product Recommendations**: ShopAgain leverages AI to provide personalized product recommendations, helping businesses drive sales. Users can effortlessly add product recommendations to their website, emails, and popups with just a few clicks.

LoopFuse (discontinued)

SimplyCast is a customer flow communication platform that combines marketing automation, inbound marketing and interactive communication. The software enables clients to personalize messaging at the right time no matter who their audience is. SimplyCast caters to SMBs as well as enterprise clients. It also provides solutions for industries such as emergency response, automotive and marketing agencies.

SimplyCast

ShopAgain

70% of marketers say Marketing Automation software is critical to their goals. Find the right tool for you.

The Buyer's Guide to Marketing Automation

Marketing Automation is a subset of Enterprise Marketing Management. Marketing automation software nurtures leads with relevant content, and then routes prospects to a sales rep at the optimal point in the buying process. Key functionality includes:

- Automated marketing campaigns & click tracking
- Email, landing pages and online registration pages
- Lead scoring, lead nurturing & lead management
- Analytics and reporting

LatticeAI

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

WYSIWYG email editor

Users can create html emails through a drag-and-drop interface, without html coding knowledge.

Dynamic content

Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).

Ability to test dynamic content

Users can test dynamic content prior to launching a campaign.

Landing pages

Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.

A/B testing

Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

Mobile optimization

Users can easily optimize emails and landing pages for mobile devices.

Email deliverability reporting

The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.

List management

This involves creating, filtering, editing, merging and de-duping lists of contacts.

Triggered drip sequences

The software allows users to set up automatic / drip email campaigns triggered by certain events.

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

Lead nurturing automation

Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.

Lead scoring and grading

Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.

Data quality management

The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.

Automated sales alerts and tasks

The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.

Lead segmentation and distribution

Facilitates the distribution and assignment of leads to sales representatives or teams, ensuring a fair and efficient allocation of leads for follow-up and conversion.

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

Calendaring

The software helps users maintain a calendar of all marketing activities.

Event/webinar marketing

Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

Social sharing and campaigns

Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.

Social profile integration

The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Role-based workflow & approvals

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Customizability

Users can customize their instance with features like custom fields and custom objects.

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with Microsoft Dynamics CRM

The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with SugarCRM

The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Third-party software integrations

Integration functionality with third-party or in-house systems.

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ShopAgain

Overview

What is ShopAgain?