Shopify Plus--finally a product that merits the plus
We used to host an in-house e-commerce site and then we moved to NetSuites SuiteCommerce, which was a nightmare with never ending costs.
We …
We …
Shopify Plus
Top Rated
Shopify Plus
Overview
Reviews
Popular Features
View all 19 featuresProduct management (28)
9.0
90%
Mobile storefront (28)
9.0
90%
Checkout user experience (28)
8.6
86%
Visual customization (28)
8.6
86%
Reviewer Pros & Cons
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Pricing
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What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
4 people want pricing too
Alternatives Pricing
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.
Features Scorecard
Online Storefront
8.7
87%
Online Shopping Cart
8.5
85%
Online Payment System
9.1
91%
eCommerce Marketing
8.4
84%
eCommerce Business Management
8.8
88%
Product Details
What is Shopify Plus?
Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.
The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.
Shopify Plus Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: Built-in automation tools like Shopify Flow and Launchpad
- Supported: Wholesale channel that automatically builds a self-service storefront for high-volume buyers
Shopify Plus Screenshots
Shopify Plus Video
Discover the Shopify Plus platform
Shopify Plus Competitors
- Volusion
- Salesforce Commerce Cloud
- Magento Commerce Cloud (formerly Magento)
Shopify Plus Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Canada, USA, Australia, United Kingdom, Europe |
| Supported Languages | English |
Alternatives
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Frequently Asked Questions
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
What are Shopify Plus's top competitors?
What is Shopify Plus's best feature?
Reviewers rate eCommerce security and Order processing highest, with a score of 9.1.
Who uses Shopify Plus?
The most common users of Shopify Plus are from Small Businesses and the Retail industry.
Reviews and Ratings
(107)
Ratings
Reviews
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October 14, 2021
Shopify Plus--finally a product that merits the plus
We used to host an in-house e-commerce site and then we moved to NetSuites SuiteCommerce, which was a nightmare with never ending costs.
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
- Easy to manage products and inventory, which is of course extremely important
- Very easy to manage orders--especially with the API integration it is mostly hands off. But when customers do need assistance, our agents can easily access their orders and help them as needed
- Third-party integrations such as ShipStation or Returnly have made it easy to implement return processing and shipping to multiple destinations using various delivery services to get the best pricing.
- There was a time when I would complain about the Shopify API, as it was difficult to manage the product efficiently, but since they are always updating the API, it has now come to the point where we have been able to improve the flow of data effectively to be more efficient.
- It often seems like there could be more triggers or flow paths when setting up flows, but this will always be the case where "It would be nice if...". Shopify is ever evolving, so this is not a huge issue.
July 19, 2021
Shopify Plus will be your best choice yet!
Shopify Plus is used company wide. It is a great way to keep track of customers orders. We are able to track payments and refund in the same system. It seamlessly links to our communication system and allows us to see a customers profile when they call or write in via our communication system.
- Organization is huge is Shopify Plus, this system keeps everything organized for you.
- Shopify allows you to view and adjust payments in the same screen.
- Shopify Plus is very user friendly.
- When linking to our communication service some customers have several emails with orders and only one email generates orders. It would be nice if we could combine all of this information into one account.
- If a customer has multiple accounts you are also unable to edit the email address as it is already used, another reason merging accounts would be helpful.
- Some of the processes in Shopify are too easy to complete. I’m certain scenarios a peony of “are you sure you would like to complete(this action)” would be extremely helpful and avoid mistakes that are not reversible.
I currently work at a digital marketing agency and have multiple enterprise clients on Shopify Plus. At my previous company on the direct-to-consumer side, we used Shopify Plus as well. It helps address key business problems as it pertains to when a small business goes enterprise, bringing in large revenue and traffic numbers on a monthly basis.
- Credit card processing transaction fees.
- Shopify support.
- Integrations.
- Wholesale / B2B functionality.
- International features.
- Pricing.
Shopify Plus gives you exposure to the customers from all over the world. Since my organization started thinking on the expansion after alot of fruitful research we stopped at Shopify Plus. Shopify Plus gives me the expansion store and unlimited help and seller support which gives me the proper knowledge of merchants programs
- Unlimited seller support
- Low costing
- High growth on sells
- Personalized stores on website
- Need to be more user friendly
- Changing more personalized themes and designs should be the option
- Payment processes should be less complicated
We use Shopify Plus to help clients get into the world of Ecommerce. As an ecomm platform it is very versatile and easy to train clients on so they can manage their own orders and inventory.
- Easy interface
- Keeps you logged in
- Fast bulk update options
- Ease of image uploads
- Great inventory managment
- Need a #800 for service/No live support
June 02, 2021
Shopify Plus is Punching Above it's Weight!
We recommend Shopify Plus as the leading pure cloud ecommerce based solution for small and medium and even some large b2c ecommerce businesses. It eliminates the need for companies without large or highly skilled technical teams to manage complex technical activities like hosting, upgrades, security, etc. It provides robust personalization and ecommerce management capabilities.
- User Experience
- Personalization
- Scalability
- Details of Admin Tool in Marketing
- Expand Shopify Pay to Other Countries
- More Apps!
May 19, 2021
Best bang for the buck
We run an ecommerce direct to consumer store powered by Shopify Plus. Our entire organization is involved in using Shopify in some form or another, from merchandising to operations fulfillment. We chose Shopify as our partner to run the ecomm side of our business.
- Strong developer API
- Good selection of 3rd party plugins/apps.
- Popular among other 3rd party services as an integration partner.
- Better API support for discount codes.
- Currently no way to add to a user's cart via their API.
- Analytics integrations are a little tricky unless they are one of the built-in partners that Shopify supports.
Shopify Plus is used for our eCommerce store and Point of Sales system for retail locations. There are many great features about Shopify plus. We can create custom themes with theme settings and customizations. Merchandizing in the platform is very simple and it can handle order and inventory data seamlessly. Shopify Plus enables us to create private apps, do advanced customizations, and much more.
- Product Catalog & Merchandising
- Theme customization & Settings
- Order and Customer Data
- Store Copy (Navigation Menus)
May 19, 2021
Grow internationally with Shopify Plus
We run eight international stores using Shopify Plus. We chose Shopify Plus for its ability to customize themes and checkout process as well as the many great integrations and apps it offers to seamlessly connect to our parts of the business.
- Offers API integration to 3PLs worldwide
- Allows you to customize the checkout process
- Easy to duplicate stores to set up many international sites
- User friendly back end for merchandising and order management
- Wholesale component is lacking, it's not fully built and as robust in terms of price and vendor control. It still needs a separate store to run a full Wholesale Site which means more $$$.
- The email communication is not dynamic or easy to change, i.e. cannot show edited products probably won't update with any order changes.
- The included reporting is limited. For the price, we wish it provided more in-depth analytics and accounting reports so we didn't have to invest in outside help.
May 22, 2021
Value, stability, flexibility
Shopify Plus is our global ecommerce platform across each our our branded sites. Product and content is managed by our in-house site team and development/integration by our in-house dev team.
- Streamlined UX
- vast amount of apps/plug-ins to address business needs
- fast/simple checkout
- Value added functionality without paying for apps
- Allowing for single parent with more than 100 child skus
- Built-in AI bot detection and blocking
March 10, 2020
Great E-Commerce Platform!
Shopify Plus is being used to manage an e-commerce website. It is being used only in my department. Shopify Plus lets you create websites easily by having a drag and drop option. This is great for people that want to create their own business, but do not know how to create a website.
- Creating websites.
- Manage websites and being able to update it whenever.
- Have great website templates for selling your products.
- Making it easier to code websites for developers for customization.
- Implementing more options for users that are unable to code.
- Having better user interface and user experience.
February 25, 2020
Helpful Tool for Managing Orders
Shopify is currently used as our ordering system for our company. All of the orders that are placed with our company are housed in this tool. We also process refunds, exchanges and situational replacements through this tool. It allows us to file all of our orders in one place to keep everything organized and easy to find.
- Shopify moves quickly, allowing you to work through customer situations quickly, and efficiently.
- If something goes down with the system, it is incredibly quick to fix those issues.
- Within their Edit Order App, every time you open it up it will flash the page. You have to refresh the page to get it to stay so that you're able to utilize it.
March 20, 2020
Shopify Plus is simply the best.
Shopify Plus is a critical component of our business and is used for both B2B and B2C applications. We use it across several organizations, and it is the hub with which most of our systems run on. It connects to everything and has multiple apps that integrate other programs and tools that we use. Most important to us, though, is the online website functionality, speed, reliability, and overall performance. We couldn't run our online business without it.
- Online websites are fast, reliable, and effective.
- Appstore provides tons of easy improvements.
- Integrates with tons of 3rd party systems.
- Great for B2B and B2C applications.
- We haven't seen any weaknesses or shortcomings that we couldn't overcome.
July 03, 2019
Shopify Plus, the eCommerce Solution for the pros
Shopify Plus is being used for our day to day eCommerce operations. We upgraded to Plus due to increased traffic, sales, and performance demands. The Shopify Plus uptime, support, and features is what is valuable to a business like ours. We need an eCommerce tool that is up for the day to day challenges and doesn't fail us.
- Quick server performance
- Always innovating
- Dedicated 24/7 Priority Support
- Dedicated Account Manager/Rep
- The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
- Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
- The 24/7 support doesn't seem as dedicated as they once were.
July 29, 2019
The best eCommerce solution for SMB's PERIOD
We are using Shopify plus for d2c eCommerce, b2b sales and distribution, CMS, POS, and it is part of our inventory and purchasing management strategy. Shopify + our WMS has replaced our former eCommerce system, Magento, and our erp system. We are running leaner and better than ever before thanks to Shopify and the apps ecosystem all without the support of a developer.
- Stable and consistently updated cloud infrastructure
- Suite of apps and partners make improvements a breeze and keep you current with technology.
- Dedicated live chat supports your business 24/7
- Lacks certain basic functionality that would seem to be a no brainier. Some of these items are being addressed.
- Lacks the complete customization options that large businesses may want.
- Outages happen more frequently than would be desirable for the price of service.
February 09, 2019
Stellar E-Commerce Platform
I highly recommend working with Shopify. Their user interface is extremely intuitive and they offer a great variety of third-party apps to meet most of your e-commerce needs. The customer support staff is helpful, friendly, and answers questions promptly. They also provide extensive documentation on all of their product features.
- Customer service
- Documentation
- Third-party apps
- Intuitive user-interface
- Implement front-end customization beyond the frontpage
- More robust native features
June 11, 2018
Shopify Plus for a Rapidly Growing Business
We set up Shopify Plus for a large wood flower company. Due to the volume of orders, we went with Shopify Plus in order to handle it. It was easy to spin up a new website, and we could add features as the company grew.
- Expandability was key to the growing business
- Large community of plugins and templates
- Handled the payment processing, etc.
- Customizing templates can be difficult
- Some features required third-party tools
We have a relatively interesting use case for Shopify Plus. We use it in conjunction with our backend ERP system, NetSuite. We also use a third party system, FarApp, that links the two systems (products, orders, inventory, pricing, etc). As a result, we use Shopify as somewhat of a "container" that houses the digitally purchasable versions of our in-store products (since we link the in-store inventory and the online inventory). We are constantly working in Shopify and also in the other systems to try and make it as efficient as possible.
Really Shopify excels in its ease of use and its focus on forward looking web technologies (responsive website, linking with analytics software, ability to use on mobile) and it struggles at some of the heavy lifting (content laden website, advanced product options, API is crappy).
Really Shopify excels in its ease of use and its focus on forward looking web technologies (responsive website, linking with analytics software, ability to use on mobile) and it struggles at some of the heavy lifting (content laden website, advanced product options, API is crappy).
- Ease of use - you can basically start using Shopify out of the box with very little training. It's self explanatory and the resources for help are fantastic.
- Support - if you are a Shopify plus merchant you have dedicated account representatives that will really go the extra mile to help or create a fix for you. They do a good job making sure that you are taken care of to the best of their ability and frequently work with engineers for quick fixes to common problems.
- Customization - this is something Shopify is going to sell you on with Plus. You can create your own checkout, you can create custom pages that link in, and you can link in other systems through their app store and also custom coding.
- Partnerships - Shopify DOES link in with some systems great (Shipstation, Uber, CreateSend/MailChimp) and that is a huge positive.
- API - unfortunately, given the amount Shopify talks about the ability to customize, they conveniently leave out the fact that their API is notoriously weak and also undocumented. It makes building custom solutions on top of Shopify cumbersome.
- Advanced Product Options - simple things like adding additional images into products with multiple variants doesn't exist! You have to install Apps to get some of this done. Inventory management is very basic and things like collection organization are light years ahead of other systems but can still use improvements.
- Mixing product and content - Surprisingly, Shopify isn't as strong here as you'd think. Oftentimes, people use entirely separate programs like Squarespace and Wordpress to run their content section of the website. This is fine except they are missing a critical component of linking the content to the product. I think Shopify should focus on this A LOT going forward.
We use Shopify Plus as the e-commerce front-end for our flagship websites, including MMAWarehouse.com and BJJWarehouse.com.
- Very slick and well-designed interface, the easiest cart backend we've ever worked with
- Enterprise-level features at a very affordable price
- A very extensive app store with truly turnkey apps
- Better multi-store management
- More robust promotion and upselling capability (without apps)
- Pricebooks for scheduled pricing
- Scheduled content management
July 30, 2019
Shopify Plus is Great
We initially adopted Shopify Plus for our main e-commerce business and it went so well that our international partners also adopted it for their e-commerce business. Shopify Plus has dramatically improved our ability and speed to bring new features and functionality to our business. The Shopify Plus API system is fantastic and constantly improving. We are now exploring Shopify POS and are excited for the omni opportunities.
- Straight forward REST and GraphQL API.
- Great desktop and mobile admin UI for managing site.
- Very competitive pricing.
- App ecosystem is robust.
- No staging site, most work is done in production or in a version of a theme.
- Order management system is fairly basic.
- Scheduling discounts and site flips needs work.
May 03, 2016
Shopify Plus > SquareSpace
As a company, we historically generated revenue through a subscription service to our app, as well as paid media advertisements. Last May we decided to introduce a third line of business - eCommerce. We adopted Shopify Plus in August to help us scale our eCommerce business, and bring our product offering to our 50+ million user base.
- Customer support - Shopify Plus gives us top tier support, which allows us to jump to the top of the support queue anytime we have a question. Support is available via live chat, email or phone. For more technical questions, we can book a call with our account manager who connects us to the appropriate resource at Shopify.
- Ease of use - It was incredibly easy to stand up an eCommerce business on Shopify Plus. The platform is intuitive to use and allowed us to get up and running quickly.
- Customizations - It has been very easy to customize our shop to the look and feel of our brand. You can either install a theme from the Theme Store or let designers and engineers run wild to create their own.
- Reporting - The native reporting in Shopify is not as in depth as one would hope. They often rely on third party apps to fill any gaps they've missed. For example, it would be nice to be able to input the costs of your products included in the Shopify admin so we can run reports with margins included.
- Business guidance - We haven't received a ton of advice in terms of business suggestions or guidance. It would be great to guide those merchants who are new to eCommerce to help them navigate pitfalls and common problems.
May 02, 2016
Shopify Plus Kicks A$$, Literally!!
Shopify Plus is being used by the majority of our team to power our e-commerce store. Our entire team knows how to log in to our website backend, make proper changes, look up orders, and get customer info.
- They have a great support staff who responds quickly to any issues we have.
- The backend is very easy to use for people who do not have a ton of web experience.
- I love how they can update the entire platform with zero downtime.
- There is no way to track revenue per coupon code in a nice graph layout like the "Reports" section does for sales.
- Seamless integration into third party vendors.
- Free sShipping on a product specific level.
April 29, 2016
Our mix of virtual and physical product eCommerce store has been elevated by Shopify Plus!
We use Shopify as the main source for our players to buy game pieces. We needed to have a product that we could customize, had near 100% uptime, and allowed people to choose payment options. Shopify covered all of those, and with Plus, it allows us to use things like Multipass and 1-on-1 attention to make Shopify work for us.
- 1-on-1 attention. Our account representative answers all of our questions very quickly.
- Multipass. We didn't want people to recreate accounts, just use the Munzee accounts that they currently have.
- Giving us information as it's announced e.g. "This new feature may help your account in x, y, z ... "
- Weekly Reviews. If this week was x amount less than last week, work with the client on why.
- Recommend new products based on best selling products.
- Wish I knew the roadmap of unannounced features. That way when it's announced, I already have a plan.
February 13, 2019
Good Fit for very simple product offering and pricing ONLY
We decided to move from AmeriCommerce to Shopify Plus in hopes of receiving more customization options, easy multi-store and wholesale store set up.
After roughly 4 months worth of set up and investment, myself along with our Web Team urged management to allow us to continue using AmeriCommerce. Shopify did not meet our expectations.
After roughly 4 months worth of set up and investment, myself along with our Web Team urged management to allow us to continue using AmeriCommerce. Shopify did not meet our expectations.
- The site is set up for simple product offerings.
- Dropship abilities.
- Theme offerings.
- Wholesale store set up is a nightmare. It only allows for wholesale pricing at a consistent and specific discount. No customization in pricing which did not work for us.
- Expensive - the cost involved was insane.
- Sales reps will promise you whatever they need to, regardless of true feasibility.
- Our Launch Rep was just terrible to work with. He couldn't answer any of our questions without having to reach out to other team members.
- Even slightly complex product offerings will require you pay additional fees to 3rd parties for custom builds.
February 09, 2019
Shopify Plus is great!
We are huge advocates of Shopify and Shopify Plus platforms. If you're just starting out or a huge brand doing over $1B a year in revenue, you can do it all on Shopify. Coming from the Magento world this is a huge upgrade where it cost 1/4 of the cost to run overall and the performance is 10x better!
- Ease of use
- No need to have a separate host
- CDN is included
- Pricing is high
- Additional fee for using a 3rd party payment processor
- No multi store inventory and sku management like Magento