Shopify Plus Reviews

67 Ratings
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Score 8.6 out of 100

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Reviews (1-16 of 16)

Ricky Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Shopify Plus is being used for our day to day eCommerce operations. We upgraded to Plus due to increased traffic, sales, and performance demands. The Shopify Plus uptime, support, and features is what is valuable to a business like ours. We need an eCommerce tool that is up for the day to day challenges and doesn't fail us.
  • Quick server performance
  • Always innovating
  • Dedicated 24/7 Priority Support
  • Dedicated Account Manager/Rep
  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
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Jonathan Oates | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Shopify plus for d2c eCommerce, b2b sales and distribution, CMS, POS, and it is part of our inventory and purchasing management strategy. Shopify + our WMS has replaced our former eCommerce system, Magento, and our erp system. We are running leaner and better than ever before thanks to Shopify and the apps ecosystem all without the support of a developer.
  • Stable and consistently updated cloud infrastructure
  • Suite of apps and partners make improvements a breeze and keep you current with technology.
  • Dedicated live chat supports your business 24/7
  • Lacks certain basic functionality that would seem to be a no brainier. Some of these items are being addressed.
  • Lacks the complete customization options that large businesses may want.
  • Outages happen more frequently than would be desirable for the price of service.
Well suited to businesses that just want their website to work and feel they are being held back with technology solutions. Not recommended for enterprise businesses who want or need complete control over customization.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We initially adopted Shopify Plus for our main e-commerce business and it went so well that our international partners also adopted it for their e-commerce business. Shopify Plus has dramatically improved our ability and speed to bring new features and functionality to our business. The Shopify Plus API system is fantastic and constantly improving. We are now exploring Shopify POS and are excited for the omni opportunities.
  • Straight forward REST and GraphQL API.
  • Great desktop and mobile admin UI for managing site.
  • Very competitive pricing.
  • App ecosystem is robust.
  • No staging site, most work is done in production or in a version of a theme.
  • Order management system is fairly basic.
  • Scheduling discounts and site flips needs work.
Most brands are suited to use Shopify Plus.
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Cheyenne Thayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I highly recommend working with Shopify. Their user interface is extremely intuitive and they offer a great variety of third-party apps to meet most of your e-commerce needs. The customer support staff is helpful, friendly, and answers questions promptly. They also provide extensive documentation on all of their product features.
  • Customer service
  • Documentation
  • Third-party apps
  • Intuitive user-interface
  • Implement front-end customization beyond the frontpage
  • More robust native features
Shopify Plus is perfect for small businesses with over 100 SKUs that are looking for heavy customization where access to the product API will be necessary. It is ideal for wholesale businesses. Shopify Plus also offers very specific and extensive shipping features. This product is great for businesses that run an internal warehouse.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We decided to move from AmeriCommerce to Shopify Plus in hopes of receiving more customization options, easy multi-store and wholesale store set up.

After roughly 4 months worth of set up and investment, myself along with our Web Team urged management to allow us to continue using AmeriCommerce. Shopify did not meet our expectations.
  • The site is set up for simple product offerings.
  • Dropship abilities.
  • Theme offerings.
  • Wholesale store set up is a nightmare. It only allows for wholesale pricing at a consistent and specific discount. No customization in pricing which did not work for us.
  • Expensive - the cost involved was insane.
  • Sales reps will promise you whatever they need to, regardless of true feasibility.
  • Our Launch Rep was just terrible to work with. He couldn't answer any of our questions without having to reach out to other team members.
  • Even slightly complex product offerings will require you pay additional fees to 3rd parties for custom builds.
Shopify Plus will work well for companies with simple product offerings and/or consistent and specifically discounted wholesale needs. We do not recommend this for larger companies or semi-complex pricing/products. I feel the Sales Reps flat out lied about the program's abilities and our Launch Rep was not knowledgable.
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Anonymous | TrustRadius Reviewer
February 09, 2019

Shopify Plus is great!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are huge advocates of Shopify and Shopify Plus platforms. If you're just starting out or a huge brand doing over $1B a year in revenue, you can do it all on Shopify. Coming from the Magento world this is a huge upgrade where it cost 1/4 of the cost to run overall and the performance is 10x better!
  • Ease of use
  • No need to have a separate host
  • CDN is included
  • Pricing is high
  • Additional fee for using a 3rd party payment processor
  • No multi store inventory and sku management like Magento
Shopify Plus is a good solution for any ecommerce doing up to $1B / year in revenue. Look up the top companies on the platform and they show that Shopify Plus can handle all clients. I love how they are consistently releasing new features and we don't have to go through manual upgrades.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Shopify Plus as our primary e-commerce platform to sell, market, brand, and present our wares to the world. I was operating an e-commerce store at the time and Shopify Plus was an excellent platform to both learn about e-commerce business modeling as well as digital sales and marketing. It was a one-stop shop for us and that was immensely helpful given limited resources.
  • Easy ramp up and very user-friendly interface.
  • Easy to track payments, refunds, and customer interactions, including shipping.
  • Discounts on shipping rates with preferred vendors.
  • Reasonable monthly pricing.
  • Improved templates and themes.
  • Less expensive premium templates and themes.
  • More font and color/branding elements, without the need to purchase outside the platform or add-on expensive add-on applications.
  • Expand shipping options, perhaps more integrations,
  • Increased quality of drop shipping vendors and on-platform design tools.
I don't think there is another platform on the market that compares to Shopify Plus, but I still think there is room for improvement specific to the points I mentioned.
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Chris Gardner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We set up Shopify Plus for a large wood flower company. Due to the volume of orders, we went with Shopify Plus in order to handle it. It was easy to spin up a new website, and we could add features as the company grew.
  • Expandability was key to the growing business
  • Large community of plugins and templates
  • Handled the payment processing, etc.
  • Customizing templates can be difficult
  • Some features required third-party tools
You can begin with Shopify and upgrade as your business scales. And it was able to handle seasonal and holiday spikes.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We assist merchants who are using Shopify Plus both online and in physical retail stores. All but one of our employees directly interacts with Shopify on a daily basis; about half of those employees are developing or supporting Shopify Plus merchants in some way.
  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
  • Some very enterprise features are missing. Vaulted credit cards only work via the Shopify Pay (different than Shopify Payments) and aren't saved to customer accounts. Probably in part because of this, recurring subscriptions are not possible without using third party apps which is super annoying and those third-party apps hijack the native Shopify checkout so that they can take you to their checkout where they can actually save the cards. Shopify does not seem motivated to change this anytime soon either.
  • Some merchants are frustrated that they have to use apps for functionality that they would otherwise consider essential such as wishlists. Shopify would argue that they are best as a platform and would rather empower apps as that results in an even better user experience since there are options for different apps, app developers are more incentivized to go deeper and build better, etc.. In most cases I believe this works well.
I would recommend Shopify Plus to any merchant doing at least 500k/mo and doesn't primarily do subscription products. High volume merchants who run complex subscriptions may be better off on an eCommerce platform that doesn't rely on third-party subscription apps that can't even use Shopify's native checkout. Merchants doing under 500k are probably fine with one of Shopify's normal plans rather than Plus.
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Jeffrey Hilliard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have a relatively interesting use case for Shopify Plus. We use it in conjunction with our backend ERP system, NetSuite. We also use a third party system, FarApp, that links the two systems (products, orders, inventory, pricing, etc). As a result, we use Shopify as somewhat of a "container" that houses the digitally purchasable versions of our in-store products (since we link the in-store inventory and the online inventory). We are constantly working in Shopify and also in the other systems to try and make it as efficient as possible.

Really Shopify excels in its ease of use and its focus on forward looking web technologies (responsive website, linking with analytics software, ability to use on mobile) and it struggles at some of the heavy lifting (content laden website, advanced product options, API is crappy).
  • Ease of use - you can basically start using Shopify out of the box with very little training. It's self explanatory and the resources for help are fantastic.
  • Support - if you are a Shopify plus merchant you have dedicated account representatives that will really go the extra mile to help or create a fix for you. They do a good job making sure that you are taken care of to the best of their ability and frequently work with engineers for quick fixes to common problems.
  • Customization - this is something Shopify is going to sell you on with Plus. You can create your own checkout, you can create custom pages that link in, and you can link in other systems through their app store and also custom coding.
  • Partnerships - Shopify DOES link in with some systems great (Shipstation, Uber, CreateSend/MailChimp) and that is a huge positive.
  • API - unfortunately, given the amount Shopify talks about the ability to customize, they conveniently leave out the fact that their API is notoriously weak and also undocumented. It makes building custom solutions on top of Shopify cumbersome.
  • Advanced Product Options - simple things like adding additional images into products with multiple variants doesn't exist! You have to install Apps to get some of this done. Inventory management is very basic and things like collection organization are light years ahead of other systems but can still use improvements.
  • Mixing product and content - Surprisingly, Shopify isn't as strong here as you'd think. Oftentimes, people use entirely separate programs like Squarespace and Wordpress to run their content section of the website. This is fine except they are missing a critical component of linking the content to the product. I think Shopify should focus on this A LOT going forward.
If you are a new e-commerce business that wants to get up quickly, has very easy to use systems, and has a relatively simple business structure (not global, inventory relatively simple), then Shopify is definitely for you. It's intuitive, has several built-in features that are incredibly nice, and plugs into other large systems. If you are a large business with several shipping centers, complex products, with a huge content goal, Shopify can make it difficult or require some outside technology that often falls short of what they tell you.
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Mika Casey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Shopify Plus as the e-commerce front-end for our flagship websites, including and
  • Very slick and well-designed interface, the easiest cart backend we've ever worked with
  • Enterprise-level features at a very affordable price
  • A very extensive app store with truly turnkey apps
  • Better multi-store management
  • More robust promotion and upselling capability (without apps)
  • Pricebooks for scheduled pricing
  • Scheduled content management
I would recommend Shopify Plus to businesses that want a hands-off store with most of the latest and greatest features and a highly converting mobile experience. It may not be suited for a business with the need for many sites or for a business with thousands of products that doesn't want to also use a complementary inventory management system or PIM.
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Paul Pender | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a company, we historically generated revenue through a subscription service to our app, as well as paid media advertisements. Last May we decided to introduce a third line of business - eCommerce. We adopted Shopify Plus in August to help us scale our eCommerce business, and bring our product offering to our 50+ million user base.
  • Customer support - Shopify Plus gives us top tier support, which allows us to jump to the top of the support queue anytime we have a question. Support is available via live chat, email or phone. For more technical questions, we can book a call with our account manager who connects us to the appropriate resource at Shopify.
  • Ease of use - It was incredibly easy to stand up an eCommerce business on Shopify Plus. The platform is intuitive to use and allowed us to get up and running quickly.
  • Customizations - It has been very easy to customize our shop to the look and feel of our brand. You can either install a theme from the Theme Store or let designers and engineers run wild to create their own.
  • Reporting - The native reporting in Shopify is not as in depth as one would hope. They often rely on third party apps to fill any gaps they've missed. For example, it would be nice to be able to input the costs of your products included in the Shopify admin so we can run reports with margins included.
  • Business guidance - We haven't received a ton of advice in terms of business suggestions or guidance. It would be great to guide those merchants who are new to eCommerce to help them navigate pitfalls and common problems.
Shopify Plus is well suited for those running a medium-scale business. It is not needed for a new merchant running a small operation. It is also likely not suitable for a larger business generating a few million in revenue per quarter.
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Griffin Thall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Shopify Plus is being used by the majority of our team to power our e-commerce store. Our entire team knows how to log in to our website backend, make proper changes, look up orders, and get customer info.
  • They have a great support staff who responds quickly to any issues we have.
  • The backend is very easy to use for people who do not have a ton of web experience.
  • I love how they can update the entire platform with zero downtime.
  • There is no way to track revenue per coupon code in a nice graph layout like the "Reports" section does for sales.
  • Seamless integration into third party vendors.
  • Free sShipping on a product specific level.
It is great for a brand who wants to easily scale the e-commerce part of their business.
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Scott Foster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Shopify as the main source for our players to buy game pieces. We needed to have a product that we could customize, had near 100% uptime, and allowed people to choose payment options. Shopify covered all of those, and with Plus, it allows us to use things like Multipass and 1-on-1 attention to make Shopify work for us.
  • 1-on-1 attention. Our account representative answers all of our questions very quickly.
  • Multipass. We didn't want people to recreate accounts, just use the Munzee accounts that they currently have.
  • Giving us information as it's announced e.g. "This new feature may help your account in x, y, z ... "
  • Weekly Reviews. If this week was x amount less than last week, work with the client on why.
  • Recommend new products based on best selling products.
  • Wish I knew the roadmap of unannounced features. That way when it's announced, I already have a plan.
It's very well suited for making us feel comfortable about our online store. The 24 hour support is great along with the ease of use. We love it!
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Shopify Plus for our e-commerce website, some order management, some product management, and some analytics. We needed a strong e-commerce platform that was flexible for a growing midsize company, scaleable with our growth, could also support POS, and had a good API. Shopify plus has provided all of the non-negotiable for us at a really good price.
  • From a web perspective, it's really fast and has great out-of-the-box SEO benefits.
  • The user interface is very, very easy to navigate. Very intuitive.
  • Reporting is built in, allowing you to build customize-able reports for at-a-glance KPIs.
  • Amazing support.
  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Well suited for growing mid-sized to large businesses who want to remain flexible and agile and are OK making compromises here and there. Not well suited for large corporations that have very traditional requirements for what e-commerce should look like; Shopify is on the cutting edge of e-commerce and they seem to tailor their product to the tastes and preferences of millennials.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an e-commerce agency, building websites for some of the biggest businesses out there. All of our e-commerce websites use the Shopify platform.
  • Well-developed platform
  • Easy, secure, and fast customer experience
  • Clean and organized management system for merchants
  • More control over code for developers
It's the platform of choice for any e-commerce website. Compared to others, such as Magento, it really makes the entire experience easy yet powerful for all people involved from developer, to merchant, to consumer.
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Shopify Plus Scorecard Summary

Feature Scorecard Summary

Product catalog & listings (14)
Product management (15)
Bulk product upload (13)
Branding (14)
Mobile storefront (15)
Product variations (14)
Website integration (14)
Visual customization (15)
CMS (15)
Abandoned cart recovery (16)
Checkout user experience (16)
eCommerce security (15)
Promotions & discounts (15)
Personalized recommendations (12)
SEO (16)
Order processing (15)
Inventory management (14)
Shipping (14)
Custom functionality (15)

About Shopify Plus

Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.

The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.

Categories:  Ecommerce

Shopify Plus Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Does not have featureIntegration with Amazon
Does not have featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Does not have featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Does not have featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureBuilt-in automation tools like Shopify Flow and Launchpad
Has featureWholesale channel that automatically builds a self-service storefront for high-volume buyers

Shopify Plus Screenshots

Shopify Plus Competitors

Volusion, Salesforce Commerce Cloud, Magento Commerce Cloud (formerly Magento)

Shopify Plus Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar
Dedicated Account Management
Dedicated Launch Management
Priority 24/7 Support

Shopify Plus Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Canada, USA, Australia, United Kingdom, Europe
Supported Languages: English