Shopify Plus Reviews

71 Ratings
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Score 8.6 out of 100

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Reviews (1-19 of 19)

Jeffrey Tom | TrustRadius Reviewer
March 10, 2020

Great E-Commerce Platform!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Creating websites.
  • Manage websites and being able to update it whenever.
  • Have great website templates for selling your products.
  • Making it easier to code websites for developers for customization.
  • Implementing more options for users that are unable to code.
  • Having better user interface and user experience.
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Rachel Blankenship | TrustRadius Reviewer
February 25, 2020

Helpful Tool for Managing Orders

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Shopify moves quickly, allowing you to work through customer situations quickly, and efficiently.
  • If something goes down with the system, it is incredibly quick to fix those issues.
  • Within their Edit Order App, every time you open it up it will flash the page. You have to refresh the page to get it to stay so that you're able to utilize it.
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Anonymous | TrustRadius Reviewer
March 20, 2020

Shopify Plus is simply the best.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Online websites are fast, reliable, and effective.
  • Appstore provides tons of easy improvements.
  • Integrates with tons of 3rd party systems.
  • Great for B2B and B2C applications.
  • We haven't seen any weaknesses or shortcomings that we couldn't overcome.
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Jonathan Oates | TrustRadius Reviewer
July 29, 2019

The best eCommerce solution for SMB's PERIOD

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Stable and consistently updated cloud infrastructure
  • Suite of apps and partners make improvements a breeze and keep you current with technology.
  • Dedicated live chat supports your business 24/7
  • Lacks certain basic functionality that would seem to be a no brainier. Some of these items are being addressed.
  • Lacks the complete customization options that large businesses may want.
  • Outages happen more frequently than would be desirable for the price of service.
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Anonymous | TrustRadius Reviewer
July 30, 2019

Shopify Plus is Great

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Straight forward REST and GraphQL API.
  • Great desktop and mobile admin UI for managing site.
  • Very competitive pricing.
  • App ecosystem is robust.
  • No staging site, most work is done in production or in a version of a theme.
  • Order management system is fairly basic.
  • Scheduling discounts and site flips needs work.
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Ricky Jordan | TrustRadius Reviewer
July 03, 2019

Shopify Plus, the eCommerce Solution for the pros

Score 10 out of 10
Vetted Review
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Pros and Cons

  • Quick server performance
  • Always innovating
  • Dedicated 24/7 Priority Support
  • Dedicated Account Manager/Rep
  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
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Anonymous | TrustRadius Reviewer
February 13, 2019

Good Fit for very simple product offering and pricing ONLY

Score 6 out of 10
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Pros and Cons

  • The site is set up for simple product offerings.
  • Dropship abilities.
  • Theme offerings.
  • Wholesale store set up is a nightmare. It only allows for wholesale pricing at a consistent and specific discount. No customization in pricing which did not work for us.
  • Expensive - the cost involved was insane.
  • Sales reps will promise you whatever they need to, regardless of true feasibility.
  • Our Launch Rep was just terrible to work with. He couldn't answer any of our questions without having to reach out to other team members.
  • Even slightly complex product offerings will require you pay additional fees to 3rd parties for custom builds.
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Anonymous | TrustRadius Reviewer
February 09, 2019

Shopify Plus is great!

Score 8 out of 10
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Pros and Cons

  • Ease of use
  • No need to have a separate host
  • CDN is included
  • Pricing is high
  • Additional fee for using a 3rd party payment processor
  • No multi store inventory and sku management like Magento
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Anonymous | TrustRadius Reviewer
December 10, 2018

Best E-Commerce Platform on the Market

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Easy ramp up and very user-friendly interface.
  • Easy to track payments, refunds, and customer interactions, including shipping.
  • Discounts on shipping rates with preferred vendors.
  • Reasonable monthly pricing.
  • Improved templates and themes.
  • Less expensive premium templates and themes.
  • More font and color/branding elements, without the need to purchase outside the platform or add-on expensive add-on applications.
  • Expand shipping options, perhaps more integrations,
  • Increased quality of drop shipping vendors and on-platform design tools.
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Jeffrey Hilliard | TrustRadius Reviewer
April 04, 2017

Shopify Plus for mid-size, global, multi-brand & multi-channel retail store

Score 7 out of 10
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Verified User
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Pros and Cons

  • Ease of use - you can basically start using Shopify out of the box with very little training. It's self explanatory and the resources for help are fantastic.
  • Support - if you are a Shopify plus merchant you have dedicated account representatives that will really go the extra mile to help or create a fix for you. They do a good job making sure that you are taken care of to the best of their ability and frequently work with engineers for quick fixes to common problems.
  • Customization - this is something Shopify is going to sell you on with Plus. You can create your own checkout, you can create custom pages that link in, and you can link in other systems through their app store and also custom coding.
  • Partnerships - Shopify DOES link in with some systems great (Shipstation, Uber, CreateSend/MailChimp) and that is a huge positive.
  • API - unfortunately, given the amount Shopify talks about the ability to customize, they conveniently leave out the fact that their API is notoriously weak and also undocumented. It makes building custom solutions on top of Shopify cumbersome.
  • Advanced Product Options - simple things like adding additional images into products with multiple variants doesn't exist! You have to install Apps to get some of this done. Inventory management is very basic and things like collection organization are light years ahead of other systems but can still use improvements.
  • Mixing product and content - Surprisingly, Shopify isn't as strong here as you'd think. Oftentimes, people use entirely separate programs like Squarespace and Wordpress to run their content section of the website. This is fine except they are missing a critical component of linking the content to the product. I think Shopify should focus on this A LOT going forward.
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Mika Casey | TrustRadius Reviewer
June 16, 2016

Shopify Plus has delivered enterprise-level service at a small business cost

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Very slick and well-designed interface, the easiest cart backend we've ever worked with
  • Enterprise-level features at a very affordable price
  • A very extensive app store with truly turnkey apps
  • Better multi-store management
  • More robust promotion and upselling capability (without apps)
  • Pricebooks for scheduled pricing
  • Scheduled content management
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Paul Pender | TrustRadius Reviewer
May 03, 2016

Shopify Plus > SquareSpace

Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Customer support - Shopify Plus gives us top tier support, which allows us to jump to the top of the support queue anytime we have a question. Support is available via live chat, email or phone. For more technical questions, we can book a call with our account manager who connects us to the appropriate resource at Shopify.
  • Ease of use - It was incredibly easy to stand up an eCommerce business on Shopify Plus. The platform is intuitive to use and allowed us to get up and running quickly.
  • Customizations - It has been very easy to customize our shop to the look and feel of our brand. You can either install a theme from the Theme Store or let designers and engineers run wild to create their own.
  • Reporting - The native reporting in Shopify is not as in depth as one would hope. They often rely on third party apps to fill any gaps they've missed. For example, it would be nice to be able to input the costs of your products included in the Shopify admin so we can run reports with margins included.
  • Business guidance - We haven't received a ton of advice in terms of business suggestions or guidance. It would be great to guide those merchants who are new to eCommerce to help them navigate pitfalls and common problems.
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Griffin Thall | TrustRadius Reviewer
May 02, 2016

Shopify Plus Kicks A$$, Literally!!

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • They have a great support staff who responds quickly to any issues we have.
  • The backend is very easy to use for people who do not have a ton of web experience.
  • I love how they can update the entire platform with zero downtime.
  • There is no way to track revenue per coupon code in a nice graph layout like the "Reports" section does for sales.
  • Seamless integration into third party vendors.
  • Free sShipping on a product specific level.
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Scott Foster | TrustRadius Reviewer
April 29, 2016

Our mix of virtual and physical product eCommerce store has been elevated by Shopify Plus!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • 1-on-1 attention. Our account representative answers all of our questions very quickly.
  • Multipass. We didn't want people to recreate accounts, just use the Munzee accounts that they currently have.
  • Giving us information as it's announced e.g. "This new feature may help your account in x, y, z ... "
  • Weekly Reviews. If this week was x amount less than last week, work with the client on why.
  • Recommend new products based on best selling products.
  • Wish I knew the roadmap of unannounced features. That way when it's announced, I already have a plan.
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Anonymous | TrustRadius Reviewer
June 19, 2018

Shopify is the unquestioned market leader for hosted eCommerce

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
  • Some very enterprise features are missing. Vaulted credit cards only work via the Shopify Pay (different than Shopify Payments) and aren't saved to customer accounts. Probably in part because of this, recurring subscriptions are not possible without using third party apps which is super annoying and those third-party apps hijack the native Shopify checkout so that they can take you to their checkout where they can actually save the cards. Shopify does not seem motivated to change this anytime soon either.
  • Some merchants are frustrated that they have to use apps for functionality that they would otherwise consider essential such as wishlists. Shopify would argue that they are best as a platform and would rather empower apps as that results in an even better user experience since there are options for different apps, app developers are more incentivized to go deeper and build better, etc.. In most cases I believe this works well.
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Anonymous | TrustRadius Reviewer
November 03, 2017

Flexible solution for flexible businesses.

Score 10 out of 10
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Verified User
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Pros and Cons

  • From a web perspective, it's really fast and has great out-of-the-box SEO benefits.
  • The user interface is very, very easy to navigate. Very intuitive.
  • Reporting is built in, allowing you to build customize-able reports for at-a-glance KPIs.
  • Amazing support.
  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
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Feature Scorecard Summary

Product catalog & listings (17)
8.7
Product management (18)
8.0
Bulk product upload (16)
7.9
Branding (17)
8.2
Mobile storefront (18)
8.7
Product variations (17)
7.9
Website integration (17)
8.3
Visual customization (18)
8.2
CMS (18)
8.1
Abandoned cart recovery (19)
7.9
Checkout user experience (19)
8.9
eCommerce security (18)
9.5
Promotions & discounts (18)
8.4
Personalized recommendations (15)
8.1
SEO (19)
8.5
Order processing (18)
8.6
Inventory management (17)
8.1
Shipping (17)
7.7
Custom functionality (18)
7.0

About Shopify Plus

Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.

The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.

Categories:  eCommerce

Shopify Plus Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Does not have featureIntegration with Amazon
Does not have featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Does not have featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Does not have featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureBuilt-in automation tools like Shopify Flow and Launchpad
Has featureWholesale channel that automatically builds a self-service storefront for high-volume buyers

Shopify Plus Screenshots

Shopify Plus Competitors

Volusion, Salesforce Commerce Cloud, Magento Commerce Cloud (formerly Magento)

Shopify Plus Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Dedicated Account Management
Dedicated Launch Management
Priority 24/7 Support

Shopify Plus Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Canada, USA, Australia, United Kingdom, Europe
Supported Languages: English