Shopify Reviews

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235 Ratings
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Score 8.6 out of 100

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TrustRadius Top Rated for 2019

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Reviews (1-25 of 77)

Horacio Carcamo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify was great when used for products that were at a discounted price and we want them to sell out by marking them with a low price. This prevents having too many low-priced items on our website. It is less appropriate if you want to raise a product as a startup.
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Dan Hanna | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
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Nichole Pelaez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is well suited for dropshipping businesses, small businesses needing guidance on the entire process, and even larger scale businesses since they have more advanced features with other plans. Shopify is the go-to platform for all eCommerce stores, so if you sell products it's a great tool. I highly recommend this over all the others.
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Kim Hoogenboom | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is great for bigger e-commerce or a company with a small SKU count. I wouldn't recommend it to a company with thousands of SKUs, they should look at a more robust system. Shopify does not provide a robust reporting system and even the less expensive apps don't provide valuable information. However, it fits our small non-profit needs with its price and ease of use.
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Rachel Blankenship | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify allows our company to house endless numbers of SKUs, which allows our online store to grow and grow and provide more options for our customers. The purchasing process is easy for our customers to use and is straightforward. It's easy for our new Fit Stylists to learn, and the customer's order page is easy to navigate.
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Steven Duran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you need to create a widget and start selling it fairly quickly, then Shopify would be my first recommendation as an e-commerce platform. It's really affordable and has a generous ecosystem of applications that can be used to serve your custom business needs. It's certainly the first place to start when just beginning your e-commerce journey.
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Adam Litvack | TrustRadius Reviewer
December 16, 2019

Shopify Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is perfect for small and growing businesses that are looking for a full range website and mobile experience.

It can be set up quickly with relative ease.
Easy to grow and expand.
When ready, Shopify can easily scale to a more serious site with tools and apps.
The servers can handle traffic and sales transactions spikes with ease.
Where it needs some work is b2b.
Shopify is not made for business-facing, only consumers.
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Kathy Pierre | TrustRadius Reviewer
December 14, 2019

Shopify Works

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is great for any e-commerce website. It would be a great option for someone with little to no experience in website development. It can be a little limiting when it comes to design, so if you are someone looking for a more of customizable website this may not be the best platform.
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Stephen Steinberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is perfect if someone has never set up a website or eCommerce website before. It's lightyears better than Wix or Squarespace. In certain scenarios, it's better than BigCommerce but in other areas BigCommerce wins. Regardless those are the top two platforms to consider. It comes down to how much money or knowledge you have to customize the theme to your needs and what specific functionality you need.
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Kiara Elder | TrustRadius Reviewer
September 18, 2019

Gotta love Shopify

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is a great POS and online storefront. It is easy to manage and change with very little computer knowledge needed. They walk you through all of the setups and have a great question and answer section. They offer great business advice on how to grow. They are tech-heavy which can be challenging for those who are not tech-savvy.
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RICKY NG | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify Basic is good for users with some level of coding knowledge who want minor theme adjustments and have SEO knowledge. For anyone completely new to Shopify, it is daunting and complicated to launch an eCommerce store without paying a professional to help set it up properly.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you're looking for a simple one-stop shop to get your online business and eCommerce up and running Shopify is an excellent solution. Super easy to set up with just a small amount of website knowledge and extremely easy to set up and customize products. Excellent inventory management and integration with several shipping and postage apps. I would recommend having a basics knowledge of websites and eCommerce or it could get a little confusing. Their support is excellent though if you get stuck.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is well suited for any company needing to get their website up and running quickly. The only issue is if you need to use Avatax, other than that, it is a very robust platform that is easy for anyone to use, whether they know coding or not. Unlike Magento and 3D Cart, the file structure is straightforward to understand and make changes to the pages.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have a small or mid-sized business (or even a business that you run on the side), Shopify is pretty much the perfect tool. Great pricing, easy to use, and looks great. Shopify is all you will need to set up your e-commerce web presence and start selling items within a matter of days. However, as your business scales up, I think its use-case scenario becomes more limited. If you are a large organization you probably would be better off contracting or making something in-house.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Wonderful for any online retailer that has basic store needs. Great at common checkout features and product sales.
However, if you have specialized or custom needs/requirements, be prepared to either pay to have a developer make changes for you, or bring someone in-house to do it. Either way, it's expensive to be unique.
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Anonymous | TrustRadius Reviewer
February 03, 2020

Best E-commerce platform

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is a fantastic e-commerce site for people who don't want to deal with the technical aspects of running a store and can afford Shopify. It has excellent multi-channel integration, great UI and UX, and an extensive list of features.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you are wanting to run an online business, Shopify is the place to go. We have tried so many other platforms and nothing can compete with Shopify Plus. They have a slick interface, easy to use tools, and it is open enough for you to get in there and code to your heart's content. They have an awesome feature which allows you to setup wholesale clients and give them custom pricing that only they can see. It allows you to do both retail and wholesale on 1 site, which is great and has been very helpful for us to condense the number of sites that we need. The pricing is very fair too, especially when you work out multiple sites with them.
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Marcio Vizoli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I believe that Shopify is a good choice for companies that start with online sales. It is safe, efficient, has good support, and everything you need. However, Shopify has a high price, and if you are thinking about saving money there are more suitable options that fit the most in the financial situation of a company that is starting with online sales.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I believe Shopify is well suited because an individual is able to attract buyers from all over the world. You can charge different prices for your products' shipping based on the buyer's location. In addition, one can learn about where the consumers are located by data collection through Shopify. Another item that is great with Shopify is if you stock-out of an item and cannot remove it from the website in time before someone purchases it, the refund process is very easy and you do not even have to capture the payment automatically to help prevent stock-outs.
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Mandy Cramer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I love using Shopify overall as it has definitely given me a way to sell my products. I also feel like it is well-trusted and offers enough ways to pay for goods. Another positive point is that it is so simple to use and create websites, update, and make changes to.
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Ashley Gennett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

You have to be sure that this is right for you -- in our experience it did lack CRM & order entry integration which was a major issue for us internally. It created complications and more manual labor to enter everything into the system once an order had been placed.
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Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

In the beginning, this platform was ideal for small businesses, however, it has already proven the falsity of such a claim, because with the service package plus stores with very high traffic can work better with Shopify than with open source software. Although, working with open source guarantees greater control of content and background changes.
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Daniel Choi | TrustRadius Reviewer
September 07, 2018

Easy eCommerce with Shopify

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Shopify is suited for people who are beginning ecommerce. They offer the best way to make a website and integrate payments. It is also suited for businesses who have expertise in their products but not necessarily in website design and coding.
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Feature Scorecard Summary

Product catalog & listings (64)
9.0
Product management (62)
8.7
Bulk product upload (51)
8.0
Branding (64)
8.8
Mobile storefront (63)
9.0
Product variations (62)
8.3
Website integration (60)
8.7
Visual customization (62)
8.4
CMS (49)
8.4
Abandoned cart recovery (56)
8.7
Checkout user experience (60)
8.7
eCommerce security (62)
9.6
Promotions & discounts (60)
8.6
Personalized recommendations (32)
8.4
SEO (59)
7.6
Multi-site management (19)
6.7
Order processing (62)
8.9
Inventory management (61)
8.7
Shipping (56)
8.7
Custom functionality (58)
8.1

About Shopify

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales. Shopify is used by over 90,000 retailers in 100 different countries.

As a SaaS, Shopify's stability and always-on availability are touted. The eCommerce site presents the customary inventory and presentation controls typical of eCommerce solutions. Items are organized into collections, or using smart collections customize groupings to fit the merchandise (e.g. less than $20 items, gift ideas, bundles, etc.). Content management features (e.g. a blog) are present for tailoring the look and interactivity of the site.

For selling online, the $14 Starter pack includes a basic eCommerce site with 1GB of storage, chat & email support, and support for 25 listings. The $29 Basic pack includes POS and unlimited products, as well as fraud analysis tools. The $79 Professional Pack bumps storage space from 1GB to 5GB and adds gift cards, professional reports, and abandoned cart recovery. Finally, Unlimited, at $179 per month, makes space unlimited, and provides advanced reporting and real-time carrier shipping.
Categories:  Point of Sale,  Ecommerce

Shopify Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Does not have featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Does not have featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Does not have featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Does not have featureMulti-site management
Has featureOrder processing
Has featureInventory management
Does not have featureAccounting
Has featureShipping
Has featureCustom functionality

Shopify Integrations

Shopify Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Shopify Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Shopify Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android