Shopify Reviews

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Score 8.6 out of 100

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TrustRadius Top Rated for 2019

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Reviews (1-25 of 78)

Nichole Pelaez | TrustRadius Reviewer
January 25, 2020

The Best E-commerce Platform-biz in a Box

Score 10 out of 10
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Return on Investment

  • Shopify has allowed me to add more products than I could have ordered on my own with investment upfront. Their dropshipping apps and tools make it the perfect add on to any clothing businesses to get started with less investment up front.
  • Within Shopify's app store I was able to use an affiliate app to help track influencers and sales that originated from those influencers to drive more sales. This paid app returns 100x its original cost each month and serves as a significant revenue generator to our store's sales.
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Kim Hoogenboom | TrustRadius Reviewer
January 23, 2020

Branded products, no overhead or inventory!

Score 8 out of 10
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Verified User
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Return on Investment

  • We have the ability for students, parents and friends of the schools to purchase branded wearables, the ROI on walking advertising is not easy to calculate but extremely valuable.
  • There is no storefront to man, no overhead, no inventory, no volunteering, year-round, yet customers get branded clothing direct to the customer's home, again, ROI can be calculated in the $1000's and no man-hours or scheduling.
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Kathy Pierre | TrustRadius Reviewer
December 14, 2019

Shopify Works

Score 10 out of 10
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Return on Investment

  • Shopify has allowed us to create a website without the hefty fees that hiring a designer would.
  • Unless you suspend your account, you are responsible for the monthly fee.
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Stephen Steinberg | TrustRadius Reviewer
November 30, 2019

One of the top eCommerce providers

Score 9 out of 10
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Return on Investment

  • At the low-cost range, Shopify provides great value to test new products, websites, and markets.
  • Their payment transaction fee can be tough for low margin businesses.
  • Having to tweak and pay for third party apps that provide functionality that should be included in eCommerce software isn't fun.
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RICKY NG | TrustRadius Reviewer
October 08, 2019

A non-tech user opinion of Shopify Basic for the new eCommerce user and startup.

Score 6 out of 10
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Return on Investment

  • Negative ROI for out of the box store launch and set up over time without engaging a Shopify expert.
  • Bad organic ranking means few sales over time.
  • Only positives were the fast storefront speed and the neat screen adjusting mobile experience.
  • Bad design when using default order and invoice management template.
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Anonymous | TrustRadius Reviewer
January 23, 2020

Shopify Vs The Competition

Score 9 out of 10
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Return on Investment

  • Because Shopify is so easy to get started using, I was able to set up multiple websites for the company quickly. This helped us begin selling fast and making more money.
  • Shopify is easy to customize, and the apps provide further customization. I added in a "Related Products" section to help cross-sell our products. This has worked rather well to sell not only the main product the customer clicked on but also products that went with it.
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Anonymous | TrustRadius Reviewer
January 17, 2020

A user-friendly way to set up your first e-commerce store.

Score 10 out of 10
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Return on Investment

  • It is much cheaper than any other alternative (such as hiring a development team to create a portal for you) so I have saved a fair bit by using Shopify.
  • Since it's easy to use and the learning curve is pretty gentle, I didn't have to invest a lot of time into learning how to use it.
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Anonymous | TrustRadius Reviewer
October 09, 2019

I absolutely love Shopify, would NEVER use anything else ever again.

Score 10 out of 10
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Return on Investment

  • Positive within the 1st month, even with switchover development costs. We ended up saving several thousand dollars per site because of the pricing that we worked out with them because we brought over several websites to their ecosystem.
  • Ongoing dev costs are way down, because of the simplicity of using Shopify.
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Anonymous | TrustRadius Reviewer
May 03, 2019

Shopify is the way to go!

Score 10 out of 10
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Return on Investment

  • We have been able to have more sales which has boosted revenues.
  • We have been able to secure more customers with the online platform which has led to more repeat sales.
  • We have been able to reduce costs per transaction compared to other web platforms.
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Mandy Cramer | TrustRadius Reviewer
January 18, 2019

Sales Assured with Shopify

Score 10 out of 10
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Return on Investment

  • I pay for the basic sellers option and I feel it is overall worth it. I only need to sell 3 full-price products to make back my monthly cost.
  • I feel that the ability to have multiple channels redirect to my shop is a major reason for the shop's success.
Read Mandy Cramer's full review

Feature Scorecard Summary

Product catalog & listings (66)
Product management (64)
Bulk product upload (53)
Branding (66)
Mobile storefront (65)
Product variations (63)
Website integration (62)
Visual customization (64)
CMS (51)
Abandoned cart recovery (58)
Checkout user experience (62)
eCommerce security (64)
Promotions & discounts (62)
Personalized recommendations (32)
SEO (61)
Multi-site management (19)
Order processing (64)
Inventory management (63)
Shipping (58)
Custom functionality (59)

About Shopify

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales. Shopify is used by over 90,000 retailers in 100 different countries.

As a SaaS, Shopify's stability and always-on availability are touted. The eCommerce site presents the customary inventory and presentation controls typical of eCommerce solutions. Items are organized into collections, or using smart collections customize groupings to fit the merchandise (e.g. less than $20 items, gift ideas, bundles, etc.). Content management features (e.g. a blog) are present for tailoring the look and interactivity of the site.

For selling online, the $14 Starter pack includes a basic eCommerce site with 1GB of storage, chat & email support, and support for 25 listings. The $29 Basic pack includes POS and unlimited products, as well as fraud analysis tools. The $79 Professional Pack bumps storage space from 1GB to 5GB and adds gift cards, professional reports, and abandoned cart recovery. Finally, Unlimited, at $179 per month, makes space unlimited, and provides advanced reporting and real-time carrier shipping.
Categories:  Point of Sale,  Ecommerce

Shopify Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Does not have featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Does not have featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Does not have featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Does not have featureMulti-site management
Has featureOrder processing
Has featureInventory management
Does not have featureAccounting
Has featureShipping
Has featureCustom functionality

Shopify Integrations

Shopify Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Shopify Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Shopify Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android