Shopify Reviews

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Score 8.8 out of 100

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Reviews (1-25 of 80)

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Paul Francis Jones | TrustRadius Reviewer
September 10, 2020

Awesome Front & Back End, Not So Great WIth Inventory

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Back end is insanely easy to use.
  • Follows best practices.
  • Depending on the template you use, the front end looks just as good as any high-end website.
  • Customer service is always extremely helpful.
  • Not the most inventory-friendly solution; we spend an additional $90 a month on an app for purchase orders (PO's) which is kind of ridiculous.
  • Not friendly for shipping either; we spend an additional $40-$60 a month for ShipStation which allows us to print FedEx Labels.
  • Exporting reports and .CSV files could use a little work; it's not always as easy as it could be.
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Horacio Carcamo | TrustRadius Reviewer
February 25, 2020

E-commerce's finest platform for your business

Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • You can list unlimited products on your site
  • No bandwidth or storage limit like other competitors
  • Share your account with peers
  • It has a great dashboard for order tracking and other features.
  • Web design might be a little bit antique
  • Customer service lacks detailed issue solving
  • Point of sale needs to generate more reports that can be useful for a business
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Nichole Pelaez | TrustRadius Reviewer
January 25, 2020

The Best E-commerce Platform-biz in a Box

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Shopify academy has by far been the best resource in starting a business and excelling at every step necessary to have a profitable business. Shopify Academy offers so many articles, videos, webinars and tools/suggestions that you can truly do everything on your own even if you have no prior experience. This was the single most important factor in deciding to use Shopify versus other online store platforms. They offer the best support and guides for doing everything.
  • The Product management within Shopify is so clear and organized that it makes it really easy to add products to your store with photos, details, SEO search terms and various color options. There is a bulk editor that allows you to select more than one product at a time and update details all at once. Extremely time-consuming to have this bulk editor to change prices, change product names, etc.
  • Even though the app store has awesome tools, it can slow your website down if you add too many. Be mindful of each tool you add and make sure it’s necessary so you do not ruin the user experience on your site. There’s no point in having a fancy app if the user gets impatient with load time and decides to leave.
  • Shopify has an easy homepage editor that you can use to create your first homepage only. This can have a downside when designing all of your other pages If you do not have experience with HTM or CSS. If you don't, customizing your website will be difficult for you if you plan to design it on your own. Shopify does offer guides to help implement certain features to your pages and change the coding, but if you have no experience doing this is can’t be frustrating trying to design the website of your dreams.
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Kim Hoogenboom | TrustRadius Reviewer
January 23, 2020

Branded products, no overhead or inventory!

Score 8 out of 10
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Pros and Cons

  • Easy templates to provide straight forward, simple to use UI for customers.
  • Works with integrated APPs to allow for 3rd party fulfillment.
  • Inputting new products can be time consuming because all categories have to be built by hand.
  • Price changes can be time consuming because you can only change by product, not by style.
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Rachel Blankenship | TrustRadius Reviewer
January 21, 2020

Shopify allows you to go beyond the Brick and Mortar store.

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Easy to use and easy to navigate.
  • Layout of customer's order and customer information is clear and easy to navigate as well.
  • We would love to be able to have a clear sandbox version of our system that we are able to utilize within our training program.
  • Searching for customers can be difficult if you don't have the exact order number or email address. If you try to look up a customer by their name, phone number or physical address it will pull up almost every customer other than the one you are looking for.
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Kathy Pierre | TrustRadius Reviewer
December 14, 2019

Shopify Works

Score 10 out of 10
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Pros and Cons

  • Shopify offers limitless themes, some are free and others are available at a decent cost.
  • The platform is more cost-effective than a lot of other platforms on the market currently.
  • Some of the apps available on the platform are lacking in quality.
  • It would be nice if the free trial would be 30 days. It does take a little time to get everything into their system.
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Anonymous | TrustRadius Reviewer
February 29, 2020

Dependable eCommerce platform with solid analytics

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Makes it real easy to create duplicate versions of product pages for testing various elements.
  • Displays a wide array of reports and analytics
  • Real easy to create and implement discount codes
  • Some of the templates are not easy to reconfigure.
  • Some Sales reports like "Sales by Discount" have a lag time of around two days before data populates.
  • Big jump in pricing from "Shopify" to "Advanced Shopify."
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Anonymous | TrustRadius Reviewer
February 17, 2020

One-stop shop for all your eCommerce needs

Score 9 out of 10
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Pros and Cons

  • Simple and easy product setup and inventory management.
  • Wide selection of design templates both free and paid.
  • Sometimes the navigation between pages when editing the site can be a little confusing.
  • Small amount of website basics are recommended for the site setup.
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Anonymous | TrustRadius Reviewer
January 23, 2020

Shopify Vs The Competition

Score 9 out of 10
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Pros and Cons

  • I've used many website management tools, and Shopify was the easiest to learn. I was able to pick up the coding language and make many customizations easily.
  • Shopify has the broadest range of apps that can add specialized functionality to websites. The only downside is that most of them do cost a monthly fee. BigCommerce provides more features free than Shopify, but they have fewer apps.
  • The main reason we had to switch from Shopify for a couple of our websites is because we use the accounting software Avatax. You must be on the most expensive plan of Shopify to be able to use this. BigCommerce and Magento both provide this with any of their plans.
  • Some Shopify apps have a lot of room for improvement. You really must look at what the reviews are on the apps because some of them are not very good at providing support, or the apps are very glitchy.
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Anonymous | TrustRadius Reviewer
April 07, 2020

Best all-around option

Score 9 out of 10
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Pros and Cons

  • Easy to use
  • Great UI
  • Scalable
  • Great SEO functionality
  • It is more expensive to use than alternatives like WooCommerce.
  • There are big expensive jumps between the Shopify plans.
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Anonymous | TrustRadius Reviewer
February 29, 2020

Stop struggling and start selling

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Shopify is extremely user-friendly.
  • Excellent website and mobile platforms
  • Excellent inventory and sales management
  • Shopify has improved integrations and implementation over the years. That used to be my biggest struggle.
  • Some industries still struggle with custom and large truck shipping options.
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Anonymous | TrustRadius Reviewer
February 03, 2020

Best E-commerce platform

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Fantastic Support
  • Multi channel integrations
  • It is more expensive than alternatives like woocomerce.
  • It has its own coding language to learn.
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Dan Hanna | TrustRadius Reviewer
October 15, 2019

A great E-commerce platform

Score 9 out of 10
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Pros and Cons

  • Shopify makes it easy to create new development stores.
  • They also make it easy to request access to customers that already have a store.
  • Shopify is a one-stop shop for all e-commerce needs including domain and hosting services.
  • It would help if I could offer my clients more than a 14 day free trial.
  • The web design can become confusing on their platform.
  • It would be nice to have more app options.
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Stephen Steinberg | TrustRadius Reviewer
November 30, 2019

One of the top eCommerce providers

Score 9 out of 10
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Verified User
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Pros and Cons

  • Great themes out of the box.
  • Very affordable plans to be budget-conscious.
  • Very easy to setup and customize a site with little to no coding experience.
  • Shopify doesn't have much native functionality and you must pay for third-party apps for somewhat normal features. Naturally, third-party apps aren't always perfectly integrated into websites.
  • Shopify can get expensive as you scale and isn't as good a value in the medium and large-scale enterprise space when compared to BigCommerce in my opinion.
  • Shopify charges additional payment processing fees if you don't use Shopify's payment processor. This can cause problems in the back office of businesses.
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Kiara Elder | TrustRadius Reviewer
September 18, 2019

Gotta love Shopify

Score 10 out of 10
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Verified User
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Pros and Cons

  • Great POS
  • great customer services
  • easy to navigate
  • easy to set up
  • cart discounts are hard to set up
  • you need additional apps for a lot of things. Sometimes they work well other times they do not.
  • The home page is often way to busy for a glance through to get basic information on daily sales
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RICKY NG | TrustRadius Reviewer
October 08, 2019

A non-tech user opinion of Shopify Basic for the new eCommerce user and startup.

Score 6 out of 10
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Pros and Cons

  • The pool of available premium themes for different sellers to purchase is deep.
  • Storefront speeds.
  • Comprehensive and deep pool of customised apps.
  • Default, out-of-the-box SEO with basic subscription is very poor over time (over 18 months) for search engine crawling.
  • The control panel speed for the merchant is very slow and nothing like the storefront speed.
  • Product creation listing is not fast or simple enough.
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Anonymous | TrustRadius Reviewer
December 04, 2019

Nice basic platform at a nice price

Score 7 out of 10
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Pros and Cons

  • Integrates with hot new tools and features well - early adopter.
  • Economical price points - scale-able.
  • Very broad reach across industries.
  • Limited support, especially at lower plan levels.
  • Customization beyond standard choices can be complicated and/or expensive.
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Anonymous | TrustRadius Reviewer
October 09, 2019

I absolutely love Shopify, would NEVER use anything else ever again.

Score 10 out of 10
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Pros and Cons

  • Much more cost effective than any other platform that we have found.
  • Speed, speed, speed. The load times are much better than any other sites that we have used or found.
  • The app store provides solutions for any of the little changes or things that we want to do on our sites.
  • Customer service is fantastic, very helpful and quick to resolve issues that we have.
  • None that we have come across yet.
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Marcio Vizoli | TrustRadius Reviewer
April 09, 2019

Shopify is an important ally in your online sales

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Shopify is intuitive. I believe that even this is what makes Shopify one of the platforms preferred by those who are in the beginning or starting your online store, as it is very easy to operate in it. In a few minutes after you add a product to your store, it already puts the sale online.
  • It is highly customizable. You can create your online store from scratch and leave it with the appearance you want, thus avoiding that a generic appearance similar to other sites that use the same platform.
  • The integration with several payment processors helps to avoid a loss of sales for not owning the client's preferred sales processor.
  • The price of Shopify is a little high, although it is a quality product and with great support. There are other platforms offering a more competitive price.
  • Telephone support is only available in English. For a platform present in sites from diverse places across the planet, they should offer multi-language assistance.
  • The reports generated by Shopify are acceptable, but could be better and have more details and information.
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Mandy Cramer | TrustRadius Reviewer
January 18, 2019

Sales Assured with Shopify

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • They are partnered with tons of companies to offer app integration and channels for sales
  • I love the Instagram integration that allows my buyers to buy directly via Instagram
  • It's easy to update my orders and fulfill them via the app or the website.
  • I'd love if they could lower the fees, but they're still better than Paypal.
  • I wish there were more free layout options.
  • I'd love a way to prevent certain items from being excluded from discount codes.
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Ashley Gennett | TrustRadius Reviewer
December 10, 2018

Helps a small software company get it's products out there

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I like the ease of setting up a store front.
  • The ease of adding/editing items within the store.
  • The ease of adding SKU's and product information.
  • The only issue we had with the software was the fact I think we were looking for something that integrated further with our CRM & order entry system.
Read Ashley Gennett's full review

Feature Scorecard Summary

Product catalog & listings (67)
9.0
Product management (65)
8.7
Bulk product upload (54)
8.0
Branding (67)
8.9
Mobile storefront (66)
9.1
Product variations (64)
8.4
Website integration (62)
8.9
Visual customization (65)
8.7
CMS (52)
8.5
Abandoned cart recovery (59)
8.7
Checkout user experience (63)
8.8
eCommerce security (65)
9.5
Promotions & discounts (63)
8.7
Personalized recommendations (32)
8.4
SEO (62)
7.8
Multi-site management (19)
6.7
Order processing (65)
9.1
Inventory management (64)
8.9
Shipping (59)
8.7
Custom functionality (60)
8.1

About Shopify

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales. Shopify is used by over 90,000 retailers in 100 different countries.

As a SaaS, Shopify's stability and always-on availability are touted. The eCommerce site presents the customary inventory and presentation controls typical of eCommerce solutions. Items are organized into collections, or using smart collections customize groupings to fit the merchandise (e.g. less than $20 items, gift ideas, bundles, etc.). Content management features (e.g. a blog) are present for tailoring the look and interactivity of the site.

For selling online, the $14 Starter pack includes a basic eCommerce site with 1GB of storage, chat & email support, and support for 25 listings. The $29 Basic pack includes POS and unlimited products, as well as fraud analysis tools. The $79 Professional Pack bumps storage space from 1GB to 5GB and adds gift cards, professional reports, and abandoned cart recovery. Finally, Unlimited, at $179 per month, makes space unlimited, and provides advanced reporting and real-time carrier shipping.
Categories:  Point of Sale,  eCommerce

Shopify Features

Online Storefront Features

Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS

Online Shopping Cart Features

Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience

Online Payment System Features

Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security

eCommerce Marketing Features

Has featurePromotions & discounts
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration

eCommerce Business Management Features

Has featureOrder processing
Has featureInventory management
Has featureShipping
Has featureCustom functionality

Shopify Integrations

Shopify Competitors

Shopify Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Shopify Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Shopify Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android