ShowMyPC is my company's go to resource for remote access for clients that opt out of the paid services like TeamViewer and LogMeIn. The …
ShowMyPC is being used by the Support Services department of my organization. It is used to provide remote support and assistance in …
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.
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ShowMyPC is my company's go to resource for remote access for clients that opt out of the paid services like TeamViewer and LogMeIn. The platform is secure and stable and it affords a relatively easy way for me to gain remote access to a client's device. It also allows the client to control the access rather than always on which fits the security requirements f certain industries like lawyers and doctors.
- On demand remote access
- Remote view right in the browser
- Remote meetings
- Free level should have automatic reconnect on reboot
- Being a remote access only software pricing plans could be better
- Branding should be allowed on lower plans
If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.
ShowMyPC is being used by the Support Services department of my organization. It is used to provide remote support and assistance in configuration management and software support services of the organization. Since the software is financial software and suites, it was crucial to have a support product with proactive support such as ShowMyPC where chat support is quick during business hours.
- Easy access to help with software issues.
- Technical support
- Access to Remote desktop control
- Recording sessions for paper trails
- No support for Mac
- Software produces lags at times, not the smoothest
- No integration with CSP's for file transfer
The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.