Name: ChatBeacon
Rating: 9 (3 reviews)
Author: SmartMax Software

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Mind Mapping

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Project Portfolio Management

Enterprise

Accounting

Corporate Performance Management (CPM)

Online Trading

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Enterprise Flash Array Storage

Fraud Detection

HTML Editors

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

M2M Application Development

Network Performance Monitoring

NoSQL Databases

Remote Monitoring and Management

Routers

Software Defined Storage (SDS)

Threat Hunting

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Digital Signage

Email Deliverability

Email Management

Email Marketing

Headless CMS

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Intrusion Detection

Secure Access Service Edge (SASE)

Security

Auto Repair

Aviation

Building Information Modeling (BIM)

Construction Management

Emergency Notification

Home Health Care

Homeowner's Association (HOA) Management

Intelligent Document Processing

Legal Billing

OSS/BSS (Operations Support/Business Support)

Smart Cities

Vertical-Specific

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### Customer Engagement
Users consistently praise ChatBeacon Live Chat for its exceptional customer engagement capabilities. Reviewers highlight the tool's effectiveness in facilitating communication with web visitors and customers, making the process of engaging with them effortless. The platform's user-friendly interface and diverse range of functions are commended for enhancing the overall customer interaction experience. Despite some concerns about pricing limitations for smaller businesses, the general consensus remains positive regarding ChatBeacon's ability to foster meaningful and productive customer engagements.

### Web Visitor Interaction
Users consistently praise ChatBeacon Live Chat for its ability to enhance web visitor interaction. The tool's effectiveness in engaging with website visitors and providing real-time assistance is widely acknowledged. Many users find that ChatBeacon Live Chat simplifies the process of interacting with web visitors, making it a valuable asset for customer support and communication purposes.

### Real-Time Communication
Users consistently highlight ChatBeacon's real-time communication as a key strength, emphasizing its ability to provide immediate assistance and support to clients. The platform's real-time solutions enable users to engage with website visitors effortlessly, fostering a direct and efficient connection. Clients appreciate the timely responses and personalized interactions facilitated by ChatBeacon's real-time communication features, enhancing overall customer satisfaction and engagement levels.

### Chat Tool Features
Users unanimously agree that ChatBeacon's live chat features are top-notch and greatly enhance customer engagement. The tool's functional features, ease of use, and affordability have received high praise from reviewers. With a user-friendly interface and a rich set of communication tools, ChatBeacon Live Chat stands out as a reliable and efficient solution for businesses looking to streamline their live chat operations. The positive feedback regarding the chat tool features underscores its importance in facilitating smooth and effective communication with customers and site visitors.

### Implementation and Usability
Users generally praise ChatBeacon's implementation and usability features, highlighting its ease of use and effectiveness. The tool is commended for its simplicity in deployment and management, making it accessible to users with varying levels of experience. Additionally, users appreciate the tool's affordability compared to competitors, making it a cost-effective solution for businesses. The platform's ability to offer a smooth communication channel between clients and enhance customer relationships is also noted positively. Furthermore, users find the tool's customizable features and in-built translation capabilities to be valuable in catering to diverse communication styles. The responsive customer support provided by ChatBeacon is also highlighted as a positive aspect, ensuring that users receive timely assistance with any tool-related issues.

### Software Quality and Performance
Users unanimously praise ChatBeacon's innovative software and its exceptional quality and performance capabilities. Reviewers consistently highlight the software's ease of use, speed, and editing features as key strengths. The cloud-based platform is lauded for its simplicity and intuitive interface, making it a preferred choice for businesses seeking efficient real-time assistance solutions. Despite some mentioning the relatively high price point, users emphasize that the software's quality and performance justify the investment. In conclusion, ChatBeacon's software quality and performance receive high marks from users for its effectiveness, reliability, and user-friendly design.

### Business Communication Solutions
Users have expressed high satisfaction with ChatBeacon's business communication solutions, highlighting its ability to streamline communication processes, enhance client relationships, and save time through efficient responses. The platform's customizable features, smooth implementation, and responsive customer support have been particularly praised for their contribution to improving overall business communication effectiveness.

### Customer Service Tools
Users consistently highlight ChatBeacon's customer service tools as a pivotal asset in managing client inquiries and fostering strong relationships with customers. The platform's ability to provide real-time assistance and address concerns promptly has been a game-changer for businesses seeking to enhance their customer service experience. Reviewers emphasize the reliability and efficiency of ChatBeacon's customer service tools in handling a wide range of client queries, ultimately contributing to improved customer satisfaction levels.

### Security and Privacy
Users consistently praise ChatBeacon's secure and efficient live chat capabilities. The reviews highlight the tool's strong emphasis on security, with users expressing confidence in the platform's ability to protect sensitive information. The sentiment conveyed suggests that ChatBeacon's security measures are robust and reliable, instilling trust among both users and customer care support experts. The emphasis on secure communication channels appears to be a key factor contributing to the positive user experiences with the platform.

Based on user reviews, ChatBeacon Live Chat has received the following recommendations:

1. Users recommend providing proper training to workers for better customer service. This will enable them to effectively utilize ChatBeacon and provide real-time assistance to customers.

2. Despite its high price, users suggest trying ChatBeacon Live Chat because it fulfills all requirements for maintaining real-time assistance and answering customer questions.

3. Users highly recommend ChatBeacon Live Chat for its excellent quality, simplicity, and solid service. The chat tool is praised for its speed, integration, stability, scalability, and fostering of collaboration.

These recommendations highlight the importance of training for employees to maximize the benefits of using ChatBeacon Live Chat, the value users see in the chat tool despite its cost, and the positive experience users have had with the quality and simplicity of the service.

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Fin with your current helpdesk

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Copilot add-on

Proactive Support Plus add-on

The Early Stage program

Self-Serve Customer Service Solution

ChatBeacon

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Likelihood to Recommend

Support Rating

SmartMax Software

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Tableau Desktop

F5 BIG-IP

Cloudflare

Planview AgilePlace

AliveChat

Microsoft 365

Octopus Deploy

Veeam Data Cloud for Microsoft 365

ChatBeacon (formerly SightMax) 2020-02-16 23:39:34

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Easy to install

Install and configure

Easy for customers

Home

Live Chat Software

All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.

Easy to install and configure.
Easy for customers to use.

ChatBeacon is just SightMax with a fresh coat of paint.
The entire agent UI is remarkably worse than SightMax.

Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

F5 BIG-IP, Cloudflare, Tableau Desktop, Planview LeanKit, Octopus Deploy, Veeam Backup for Microsoft Office 365

ChatBeacon
Formerly SightMax

Overview

What is ChatBeacon?