Name: SignalZen
Author: Signal Zen

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Azurepath

Azurepath, LLC.

Webtrends Social

Webtrends

QuickMeasure OnScreen

Tally Systems

ProphetLine for Windows

ProphetLine

Help.com

Distribion

Distribion, Inc.

CoffeeCup Responsive Email Designer

CoffeeCup Software, Inc.

SAP Business Rules Management

Trackur

Cisco Virtualization Experience Infrastructure

Cisco

SignalZen is a customer support software that integrates with Slack and Microsoft Teams. It is designed for small to medium-sized businesses in various industries, including customer support teams, sales teams, marketing teams, e-commerce companies, SaaS companies, online service providers, digital agencies, and content creators. According to the vendor, SignalZen offers a range of features to enhance communication with customers and improve satisfaction.

## Key Features

**Live Chat widget**: SignalZen provides a customizable Live Chat widget for websites. According to the vendor, businesses can customize colors, chat buttons, text, translations, and positioning. The widget also supports multiple languages, enabling businesses to engage with a global audience. Additionally, it offers auto invitations to proactively engage website visitors.

**Slack integration**: SignalZen seamlessly integrates with Slack for Customer Support. The vendor states that businesses can choose between two types of integrations: threads or dedicated channels per chat session. This integration provides real-time notifications in chosen Slack channels and enables interactive communication with visitors using buttons and modals.

**Microsoft Teams integration**: SignalZen easily integrates with Microsoft Teams for Customer Support. According to the vendor, businesses can receive real-time notifications in desired Teams channels and have interactive communication with visitors using adaptive cards. The integration also allows conversations to be routed across different Teams channels.

**Email integration**: SignalZen allows businesses to receive and answer emails directly from the platform. The vendor states that businesses can customize email templates with branding and support multilingual email responses. Additionally, it supports attachments for secure file transfer.

**Copilot (ChatGPT)**: SignalZen features an AI chatbot called Copilot for automated customer service. According to the vendor, businesses can train the chatbot by scanning their website or adding text content. Copilot can be enabled when operators are offline or used continuously to provide continued customer support even when operators are unavailable.

**Console**: SignalZen provides an administration console for managing and configuring Customer Support. The vendor states that businesses can use integration wizards for easy setup with Slack, Microsoft Teams, and other platforms. The console includes a statistics dashboard to monitor Customer Support performance, audit chats, export data, and configure settings.

**Integrations**: SignalZen offers native integrations with popular platforms such as Zapier, WordPress, Shopify, Drupal, and Joomla. According to the vendor, businesses can also seamlessly integrate the software with websites using HTML/JavaScript code. Additionally, it allows businesses to connect their Customer Support mailbox with SignalZen for unified communication.

**Mobile apps**: SignalZen provides mobile apps for iOS and Android, allowing businesses to access and manage chats on the go. According to the vendor, the apps offer a more organized view of chats and enable operators to stay connected with customers even when away from their desks.

**Help center builder**: SignalZen includes a help center builder that businesses can use to create a knowledge base for visitors. The vendor states that it supports GDPR compliance and offers customizable widget options for consistency with website design. Businesses can build a tree view of topics with links in the help center for easy navigation.

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

SignalZen

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Signal Zen

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software

SignalZen

Overview

What is SignalZen?