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Signifyd Commerce Protection Platform

Signifyd Commerce Protection Platform

Overview

What is Signifyd Commerce Protection Platform?

The Signfyd Commerce Protection Platform is fraud protection software that aims to enable online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise in order to provide a financial guarantee…

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Recent Reviews

TrustRadius Insights

Signifyd has proven to be an effective solution for preventing fraud, reducing chargebacks, and increasing accuracy in determining valid …
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Pricing

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What is Signifyd Commerce Protection Platform?

The Signfyd Commerce Protection Platform is fraud protection software that aims to enable online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise in order to provide a financial guarantee against fraud on…

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Signifyd Commerce Protection Platform?

Signifyd Commerce Protection Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Signifyd has proven to be an effective solution for preventing fraud, reducing chargebacks, and increasing accuracy in determining valid customers. According to users, the product has resulted in significant financial savings and increased confidence in order quality. By eliminating fraud expenses and covering liability on purchases, Signifyd allows businesses to facilitate more transactions and expand their reach. One valuable feature is the ability to authorize teams to check orders before shipping, helping businesses avoid shipping fraudulent or problematic orders. Users have also reported a reduction in the time spent fighting chargebacks and improved overall order acceptance rates. The automation of the once-manual fraud screening process has been particularly appreciated by users as it allows their teams to focus on providing better service to genuine customers. Additionally, Signifyd's detailed and helpful reports have been found to be more comprehensive compared to other fraud reports. Quick response times from Signifyd have enabled businesses to accept orders within the required time frame, preventing sales loss and increasing customer satisfaction. Furthermore, combining the use of Signifyd with manual order acceptance has resulted in a significant decrease in chargebacks, making online shopping safer and more secure for everyone involved.

In addition to preventing fraud and reducing chargebacks, Signifyd has successfully solved connectivity issues with custom back-end systems, leading to a decrease in fraud causes and chargebacks. Users have found that the software integrates smoothly with their existing infrastructure and provides valuable information about customers' behaviors across multiple merchants. This integration allows them to make informed decisions about the legitimacy of orders, enhancing their fraud protection measures. With Signifyd, businesses can determine the authenticity of orders, prevent shipping fraudulent items, and have an organization fighting on their behalf in case of chargebacks. Overall, users appreciate Signifyd's comprehensive and user-friendly service, which eliminates fears of fraud and chargebacks and allows businesses to sell online more confidently. By using Signifyd as a reliable partner in fraud prevention and detection, businesses have experienced significant time savings, increased approval rates, and improved financial outcomes.

User-Friendly Interface: Users overwhelmingly appreciate the user-friendly interface of Signifyd, with multiple reviewers stating that it is simple, well-designed, and easy to use. The layout presents all the necessary information in an easy-to-read format, making tasks effortless and providing a pleasant user experience.

High Level of Protection Against Fraud: Many users highly value the level of protection provided by Signifyd against fraud. They specifically mention that they appreciate the ability to blacklist bad-acting customers and have Signifyd manage that for them, which helps them feel secure and protected. This feature has been praised by several reviewers.

Efficient Approval Process: Reviewers consistently mention how impressed they are with Signifyd's efficient approval process. They highlight the near-instantaneous decision-making, which eliminates the need for manual review and allows customer experience teams to focus on other tasks. Multiple users have expressed their satisfaction with this feature, mentioning that it provides peace of mind and saves them valuable time.

Confusing and Non-Intuitive Interface: Users have found the interface of Signifyd to be confusing and not intuitive, making it difficult to navigate and use effectively. They express frustration with the lack of user-friendly features and a steep learning curve.

Orders Flagged as Fraudulent: Some users have experienced instances where Signifyd flagged their orders as fraudulent, despite them being legitimate. This has caused frustration and confusion for these users as they had to go through additional steps to prove the legitimacy of their orders.

High Cost of Services: The cost of using Signifyd's services is considered high by some users. They see it as a significant expense that needs careful consideration.

Users highly recommend using Signifyd for fraud protection and chargeback management. They consider it a high-quality fraud protection software with top-level support teams. Signifyd is praised for its effectiveness in detecting and preventing fraud, as well as its ability to manage chargeback claims.

Users consistently highlight the exceptional customer service provided by Signifyd. They regard it as one of the best platforms with responsive customer service. Signifyd is known for its quick responses and resolution to chargeback claims. Users also appreciate the user-friendly interface, automation capabilities, and reliability of Signifyd.

Users emphasize the cost savings and peace of mind that come with using Signifyd. They find it to be a cost-effective solution compared to other providers. Signifyd provides known cost, low fees, and effective fraud reduction. It simplifies fraud detection and allows businesses to focus on growth and improving the overall customer experience.

Overall, users recommend considering Signifyd for its comprehensive fraud solutions, reliable technology, responsive customer service, and cost-saving benefits.

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Signifyd for all of our eCommerce purchases to protect ourselves from fraudulent orders. It is being used across our online stores and by multiple departments. It helps take the burden of worrying about whether or not an order is fraudulent and allows us to focus on customer service and delivery. It provides a level of comfort knowing we're protected.
  • Protects us against fraudulent purchases
  • Provides ease of mind that your online orders are legitimate
  • Gives you detailed information on every purchase if needed.
  • Tracking down an order can be a pain sometimes
  • larger orders are manually approved/declined so tend to take longer
I think Signifyd is well suited for any eCommerce store that delivers physical goods to an address. You will be protected if they approve the order and it turns out to be fraud, and you can take comfort knowing you won't ship any orders that are declined. It is not well suited for companies selling digital goods or services as they won't protect anything that's not physically shipped.
  • Fraud Protection
  • Fraud Protection
  • Fraud Protection
  • Signifyd has saved us from shipping over $50k in fraudulent orders
Kevin Tucker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Signifyd does our fraud management for all our DTC business.
  • High approval rate.
  • Find the fraud.
  • Always responsive to escalations.
  • I am completely satisfied.
Signifyd has done a remarkable job of approving nonfraud. We have a 99.7% approval rate. In the cases that are fraud, they give you the ammunition to justify the denial. For example, we had an order on a credit card from California. Signifyd found fraudulent charges. The credit card owner said all the correct things to our CSR and when they were denied threatened to light us up on social media. It was escalated to me. When we looked into this further we found they were making purchases and sending the product to Latin America. I responded they are welcome to use social media and I would respond with what we found. The incident ended with no social media posts.
  • Approve credit worthy customers.
  • Deny fraudsters
  • Good ROI
  • Positive ROI
  • No fear of being delisted.
  • I am able to sleep at night.
We did an RFQ 3 years ago and the value proposition for Signifyd was the best. We have never looked back.
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