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SilkRoad Recruiting

SilkRoad Recruiting

Overview

What is SilkRoad Recruiting?

SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.

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Recent Reviews

TrustRadius Insights

Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save …
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Not that Great

5 out of 10
December 06, 2016
Incentivized
SilkRoad Recruiting is what we used/use to recruit individuals throughout the company. The HR personnel and the field managers all use the …
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Open up to OpenHire

8 out of 10
August 20, 2015
Incentivized
OpenHire is used across my entire organization to manage our hiring process from resume submission to offer creation. OpenHire allows 3rd …
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OpenHire review

7 out of 10
April 29, 2015
Incentivized
OpenHire is used for our recruiting. We source, communicate, and filter our candidates via OpenHire. Additionally, we use the program to …
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SilkRoad Open Hire

3 out of 10
February 20, 2015
Incentivized
OpenHire is being used as our applicant tracking system. We are using SilkRoad and myself, the rest of the HR team and our hiring managers …
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Popular Features

View all 15 features
  • Company Website Posting (14)
    8.7
    87%
  • Candidate Search (14)
    8.7
    87%
  • Job Requisition Management (14)
    7.2
    72%
  • Resume Management (14)
    7.0
    70%
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Pricing

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N/A
Unavailable

What is SilkRoad Recruiting?

SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 8.0
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Product Details

What is SilkRoad Recruiting?

OpenHire is a recruiting management and applicant tracking system acquired by SilkRoad in 2004 and available as a web-based service. Beginning with a focus on automation of HR processes, it now possesses a broader swath of features, including a social recruiting media toolkit facilitating connections with candidates via social networks, allowing them to apply via LinkedIn, career portal creation and branding to suit the needs and image of the company, and reporting dashboards for process analysis. SilkRoad emphasizes tools to help medium to large sized companies manage risks particular to their needs, such as data security and compliance with EEO laws. SilkRoad Technology Inc is a relatively large company, having approximately 350 employees, headquartered in Chicago since 2010.

SilkRoad Recruiting Competitors

SilkRoad Recruiting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.

HireVue are common alternatives for SilkRoad Recruiting.

Reviewers rate Company Website Posting and Candidate Search highest, with a score of 8.7.

The most common users of SilkRoad Recruiting are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(46)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save time. This has been mentioned by multiple reviewers who appreciated the convenience and efficiency it brings to their hiring process.

Seamless website integration: Many users praised the product for seamlessly integrating with their websites, providing a smooth and professional application experience for candidates. This feature has been highly valued by users as it allows candidates to apply for jobs without realizing that they have left the site.

Comprehensive applicant tracking: Users have consistently highlighted the product's comprehensive applicant tracking functionalities. They appreciate its ability to track positions applied for, update applicant status, and make comments or approve/decline interviews. This feature has helped users effectively manage and organize candidates throughout the recruitment process.

Complicated Hiring Process: Many users have found the hiring process in OpenHire to be complicated and hard to understand. They have mentioned unclear and redundant steps in job postings, causing confusion and inefficiency. Some users also expressed frustration with the lack of customization options for roles and security.

Limitations on Document Uploads: Several users have encountered issues when uploading documents for candidate offers due to limitations on the number, size, and type of attachments. The inability to designate requisitions as confidential has created problems and led to inaccurate data in reporting. Additionally, manually typing each email address for requisition approvers has increased the potential for errors and delays.

Inconvenience with Offer Letters: Users have found it inconvenient that there is no standard offer letter in OpenHire that can be customized without saving it as a separate entity. Furthermore, system-generated emails triggered spam filters, resulting in communication issues with candidates. Some users also experienced frustration with the inconsistent and sometimes non-existent candidate search functionality.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses SilkRoad Recruiting for all our organization's hiring needs. The platform is used by tellers all the way up to the CEO. The platform allows us to screen and review resumes and share them with our managers and departments located all across the DFW area.
  • Tracking notes for sharing with other hiring managers.
  • Workflows to keep managers and recruiters on track and constantly communicating.
  • Standard email templates to make communicating with prospective employees easy.
  • Connecting applications for the same person. There seems to be a missing link between allowing someone who we have declined and would never hire and allowing them to apply again and put them back in the stack without taking into account previous decisions.
  • Interface needs to be updated.
  • Customization is not very good. You have to go with what you are given
I think for organizations who have multiple recruiters this is a great tool, where someone can keep track of what's going on. There is no customization option for smaller companies.
Recruiting / ATS (13)
47.69230769230769%
4.8
Job Requisition Management
50%
5.0
Company Website Posting
80%
8.0
Customized Application Form
40%
4.0
Resume Management
50%
5.0
Duplicate Candidate Prevention
10%
1.0
Candidate Search
50%
5.0
Applicant Tracking
60%
6.0
Collaboration
60%
6.0
Task Creation and Delegation
30%
3.0
Email Templates
80%
8.0
User Permissions
30%
3.0
Notifications and Alerts
50%
5.0
Reporting
30%
3.0
  • No real impact because we have a small recruiting department
  • Has helped lower turnover over the past two years because of the ability to track notes
SilkRoad is definitely an improvement from the previous two [products] we have used. We selected SilkRoad Recruiting because it boasted more features than we were looking for at the time and it also tied into the SilkRoad HRMS system.
18
Hiring Manager, Recruiters and Executives
2
We have 1 Recruiter currently using the system on a daily basis. The Human Resources Manager uses the system every other day or depending on requisitions and hiring needs.
  • Screening
  • Interviewing
  • Hiring
  • Housing interview notes
  • Housing background checks and credit checks
  • Not sure at this time.
Based on research, there are other systems out there that can do a whole lot more for a whole lot less. However, we like that we have the full SilkRoad LifeSuite so it makes for easy information transfer.
Yes
iVantage, the system was very outdated and old school and the only way you could get an update for the system was to pay for someone to fly out and come and install the update.
  • Product Features
  • Product Reputation
  • Vendor Reputation
Product Features. It was a huge improvement from iVantage.
Probably would have held of on making the purchase until we had attended one of the large HR Technology fairs and seen what was out there. We jumped on SilkRoad because of a referral from business partner who used it.
Sometimes it feels like no one is readily available to help figure out a solution.
Yes
The most recent one yes.
Cannot recall.
  • Sending candidates emails from email templates
  • Forwarding resumes to hiring managers
  • Taking notes
  • Moving candidates between stages
  • Connecting candidates who keep applying over and over again and connecting dispositions
It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
OpenHire is used by the entire company. We use OpenHire in order to track and compare applicants and reduce paper waste.
  • User-friendly: The GUI of OpenHire is great. Mostly self-explanatory.
  • Multiple ways to get where you want to go.
  • Error-proof. You can go back and fix just about anything.
  • So much stuff is hard-coded. It would be nice if it were more customizable.
  • The job applicant process is confusing sometimes. A lot of people call support because they can't access their account.
  • OH is a little slow, even on a fast network.
It's great for medium sized businesses. We are a huge corporation, and there are a few things I'd like to see different (more roles for our district managers, for instance).
  • Much better than paper apps
  • Provided a way to integrate applicants across multiple concepts and locations
  • Improved communication between the field and corporate employees.
Note: I am not the person who makes this decision, but if I were I would seriously consider OpenHire and the entire Silkroad suite when re-evaluating my needs.
  • Candidate search
  • Viewing resumes
  • Candidate disposition
  • Reassigning jobs
  • The applicant experience
  • Uncustomizable
It's very self-explanatory. Sometimes it sacrifices customizability for user-friendliness, however.
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