TrustRadius Insights
Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save …
Overview
What is SilkRoad Recruiting?
SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.
Recent Reviews
Popular Features
- Company Website Posting (14)8.787%
- Candidate Search (14)8.787%
- Job Requisition Management (14)7.272%
- Resume Management (14)7.070%
Pricing
N/A
Unavailable
What is SilkRoad Recruiting?
SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SilkRoad Recruiting?
OpenHire is a recruiting management and applicant tracking system acquired by SilkRoad in 2004 and available as a web-based service. Beginning with a focus on automation of HR processes, it now possesses a broader swath of features, including a social recruiting media toolkit facilitating connections with candidates via social networks, allowing them to apply via LinkedIn, career portal creation and branding to suit the needs and image of the company, and reporting dashboards for process analysis. SilkRoad emphasizes tools to help medium to large sized companies manage risks particular to their needs, such as data security and compliance with EEO laws. SilkRoad Technology Inc is a relatively large company, having approximately 350 employees, headquartered in Chicago since 2010.
SilkRoad Recruiting Competitors
SilkRoad Recruiting Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.
HireVue are common alternatives for SilkRoad Recruiting.
Reviewers rate Company Website Posting and Candidate Search highest, with a score of 8.7.
The most common users of SilkRoad Recruiting are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(46)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save time. This has been mentioned by multiple reviewers who appreciated the convenience and efficiency it brings to their hiring process.
Seamless website integration: Many users praised the product for seamlessly integrating with their websites, providing a smooth and professional application experience for candidates. This feature has been highly valued by users as it allows candidates to apply for jobs without realizing that they have left the site.
Comprehensive applicant tracking: Users have consistently highlighted the product's comprehensive applicant tracking functionalities. They appreciate its ability to track positions applied for, update applicant status, and make comments or approve/decline interviews. This feature has helped users effectively manage and organize candidates throughout the recruitment process.
Complicated Hiring Process: Many users have found the hiring process in OpenHire to be complicated and hard to understand. They have mentioned unclear and redundant steps in job postings, causing confusion and inefficiency. Some users also expressed frustration with the lack of customization options for roles and security.
Limitations on Document Uploads: Several users have encountered issues when uploading documents for candidate offers due to limitations on the number, size, and type of attachments. The inability to designate requisitions as confidential has created problems and led to inaccurate data in reporting. Additionally, manually typing each email address for requisition approvers has increased the potential for errors and delays.
Inconvenience with Offer Letters: Users have found it inconvenient that there is no standard offer letter in OpenHire that can be customized without saving it as a separate entity. Furthermore, system-generated emails triggered spam filters, resulting in communication issues with candidates. Some users also experienced frustration with the inconsistent and sometimes non-existent candidate search functionality.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 13, 2021
SilkRoad Recruiting is great if you have the right resources to admin it
Tool works well. Our only issues are making systems updates, but that may be a set up or permissions issue. SilkRoad has always been a great partner in helping us.
- Applicant tracking
- Flows to SilkRoad Onboarding
- Easy to use for hiring managers
- Ease of updating and customizing for administrators
66%
6.6
- It makes it easier to report on open and filled positions
- It makes the onboarding process easier by flowing to the onboarding portal
Despite using ADP as our HRIS, we are moving our sister company from ADP talent to SilkRoad because we prefer it. It has better functionality and is easier to use.
April 22, 2021
I miss it now that I don't have it.
We used it to recruit across the organization, managers and HR used it. It addressed the issue of our [organization] being all over the US and managers and HR being in Ohio and made it easy for everyone to see the status of an open position at any time and know where it was in the process.
- Notifying decision-makers when to take action
- Easily identifying status on a dashboard
- Allowing us to customize the process
- Support is slow and not always helpful
- Processes are very complicated and hard to understand
- Documentation is high level
- Interface with onboarding not as clean or fully featured as advertised
76%
7.6
- The cost was very high
- It made managers more involved in the process
- It got managers involved earlier than they had been in the past
- It forced managers to stay involved in their recruiting and not just wait for HR to hire someone
[N/A]
December 06, 2016
Not that Great
SilkRoad Recruiting is what we used/use to recruit individuals throughout the company. The HR personnel and the field managers all use the system.
- The linear structure of the requisition layout. Easier way to read.
- Capturing the candidate's application.
- Changing and reverting the candidate workflow steps.
- The structure of the application.
- The view of requisitions and the dashboard.
- You cannot customize the system to fit your company's needs.
- The reporting is not that great in the sense that it does not keep historical data greater than 6 months
- The system doesn't have great offer features.
39.230769230769226%
3.9
- The system does not help with compliance so it is not the system for this.
August 26, 2016
A good software ... Just needs an upgrade!
Our organization uses SilkRoad Recruiting for all our organization's hiring needs. The platform is used by tellers all the way up to the CEO. The platform allows us to screen and review resumes and share them with our managers and departments located all across the DFW area.
- Tracking notes for sharing with other hiring managers.
- Workflows to keep managers and recruiters on track and constantly communicating.
- Standard email templates to make communicating with prospective employees easy.
- Connecting applications for the same person. There seems to be a missing link between allowing someone who we have declined and would never hire and allowing them to apply again and put them back in the stack without taking into account previous decisions.
- Interface needs to be updated.
- Customization is not very good. You have to go with what you are given
47.69230769230769%
4.8
- No real impact because we have a small recruiting department
- Has helped lower turnover over the past two years because of the ability to track notes
- Taleo and iVantage
SilkRoad is definitely an improvement from the previous two [products] we have used. We selected SilkRoad Recruiting because it boasted more features than we were looking for at the time and it also tied into the SilkRoad HRMS system.
18
Hiring Manager, Recruiters and Executives
2
We have 1 Recruiter currently using the system on a daily basis. The Human Resources Manager uses the system every other day or depending on requisitions and hiring needs.
- Screening
- Interviewing
- Hiring
- Housing interview notes
- Housing background checks and credit checks
- Not sure at this time.
Yes
iVantage, the system was very outdated and old school and the only way you could get an update for the system was to pay for someone to fly out and come and install the update.
- Product Features
- Product Reputation
- Vendor Reputation
Product Features. It was a huge improvement from iVantage.
Probably would have held of on making the purchase until we had attended one of the large HR Technology fairs and seen what was out there. We jumped on SilkRoad because of a referral from business partner who used it.
Yes
The most recent one yes.
Cannot recall.
- Sending candidates emails from email templates
- Forwarding resumes to hiring managers
- Taking notes
- Moving candidates between stages
- Connecting candidates who keep applying over and over again and connecting dispositions
February 22, 2016
OpenHire didn't work well for my organization
We used OpenHire for recruitment (job posting, applicant tracking, committee reviews, applicant communication) and RedCarpet for onboarding new hires. It was used throughout the organization for recruitment purposes. It helped with integrating our hiring and on-boarding process.
- For the most parts applicants found it easy to appy.
- It was easy to keep track of hiring pools.
- It did a good job of keeping history of applicants and jobs.
- We no longer use Silkroad largely because it caused me more work. There was no ability to make documents required in the application process. Although we said a resume, transcripts, a specific list of references and cover letter were required in the posting more than 90% of applications were missing something which forced me to correspond with thousands of applicants and wasted a lot of time.
- They lack integrity. We were promised customer support for applicants when we purchased Silkroad but it was yanked about a year later. It wasted even more of my time and showed a lack of integrity on the part of the company.
- It lacked some of the reporting we needed and every time we needed something special it was an extra cost.
65.33333333333333%
6.5
- It had a negative impact on our organization because of the huge amount of time wasted communicating with applicants asking them to complete their applications. Being able to have required and optional slots for specific attachments would have been a huge help.
- I got too many notifications without an ability to turn them off which wasted a lot of my time.
NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.