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SilkRoad Recruiting

SilkRoad Recruiting

Overview

What is SilkRoad Recruiting?

SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.

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Recent Reviews

TrustRadius Insights

Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save …
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Not that Great

5 out of 10
December 06, 2016
Incentivized
SilkRoad Recruiting is what we used/use to recruit individuals throughout the company. The HR personnel and the field managers all use the …
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Open up to OpenHire

8 out of 10
August 20, 2015
Incentivized
OpenHire is used across my entire organization to manage our hiring process from resume submission to offer creation. OpenHire allows 3rd …
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OpenHire review

7 out of 10
April 29, 2015
Incentivized
OpenHire is used for our recruiting. We source, communicate, and filter our candidates via OpenHire. Additionally, we use the program to …
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SilkRoad Open Hire

3 out of 10
February 20, 2015
Incentivized
OpenHire is being used as our applicant tracking system. We are using SilkRoad and myself, the rest of the HR team and our hiring managers …
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Popular Features

View all 15 features
  • Company Website Posting (14)
    8.7
    87%
  • Candidate Search (14)
    8.7
    87%
  • Job Requisition Management (14)
    7.2
    72%
  • Resume Management (14)
    7.0
    70%
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Pricing

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N/A
Unavailable

What is SilkRoad Recruiting?

SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 8.0
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Product Details

What is SilkRoad Recruiting?

OpenHire is a recruiting management and applicant tracking system acquired by SilkRoad in 2004 and available as a web-based service. Beginning with a focus on automation of HR processes, it now possesses a broader swath of features, including a social recruiting media toolkit facilitating connections with candidates via social networks, allowing them to apply via LinkedIn, career portal creation and branding to suit the needs and image of the company, and reporting dashboards for process analysis. SilkRoad emphasizes tools to help medium to large sized companies manage risks particular to their needs, such as data security and compliance with EEO laws. SilkRoad Technology Inc is a relatively large company, having approximately 350 employees, headquartered in Chicago since 2010.

SilkRoad Recruiting Competitors

SilkRoad Recruiting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SilkRoad offers OpenHire, a recruiting and ATS system. It offers recruiting access through social media channels, data security, and EEO compliance for mid-sized to large businesses. It is a component of SilkRoad’s Lifesuite product line.

HireVue are common alternatives for SilkRoad Recruiting.

Reviewers rate Company Website Posting and Candidate Search highest, with a score of 8.7.

The most common users of SilkRoad Recruiting are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(46)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save time. This has been mentioned by multiple reviewers who appreciated the convenience and efficiency it brings to their hiring process.

Seamless website integration: Many users praised the product for seamlessly integrating with their websites, providing a smooth and professional application experience for candidates. This feature has been highly valued by users as it allows candidates to apply for jobs without realizing that they have left the site.

Comprehensive applicant tracking: Users have consistently highlighted the product's comprehensive applicant tracking functionalities. They appreciate its ability to track positions applied for, update applicant status, and make comments or approve/decline interviews. This feature has helped users effectively manage and organize candidates throughout the recruitment process.

Complicated Hiring Process: Many users have found the hiring process in OpenHire to be complicated and hard to understand. They have mentioned unclear and redundant steps in job postings, causing confusion and inefficiency. Some users also expressed frustration with the lack of customization options for roles and security.

Limitations on Document Uploads: Several users have encountered issues when uploading documents for candidate offers due to limitations on the number, size, and type of attachments. The inability to designate requisitions as confidential has created problems and led to inaccurate data in reporting. Additionally, manually typing each email address for requisition approvers has increased the potential for errors and delays.

Inconvenience with Offer Letters: Users have found it inconvenient that there is no standard offer letter in OpenHire that can be customized without saving it as a separate entity. Furthermore, system-generated emails triggered spam filters, resulting in communication issues with candidates. Some users also experienced frustration with the inconsistent and sometimes non-existent candidate search functionality.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 30, 2015

Gets the Job Done

Erin Seay | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
OpenHire is used by our headquarters and has been rolled out in a few of our countries. It is primarily used by HR but touches every department. OpenHire is our first ATS system at Project Concern International. Originally, recruitment was very manual and all resumes went to a single email box. OpenHire was chosen to address our business problem of inefficient recruitment and to help us remain compliant with recruitment records.
  • Integrates with our website. The careers portal can be customized to blend seamlessly to your website so candidates don't realize that they have left your site.
  • Rates your resumes based on key words from the job description. While not always accurate, this feature really helps you prioritize resumes to review when there are hundreds of them.
  • Integrates very well with Aurico background checks and Silkroad's RedCarpet. This is a great feature because you can initiate the background check directly from the candidate's profile without having to get any sensitive information from the candidate prior to hiring. The integration with RedCarpet is also great because all of the candidate's information as well as the offer info and job details are sent to the onboarding program. This allows for quick setup of the new employee and reduces the need for any manual processes.
  • Reporting. While OpenHire has a number of standard reports, building a custom report is difficult.
  • Support. Silkroad's support is severely lacking. They have grown too big too quickly and you often get support staff that don't know how to address your problem or they just stop working on it. You often have to follow up multiple times to get a problem resolved.
  • There are some required fields in the job postings that are unclear but mandatory and some steps that are redundant. You definitely have to learn the quarks of the system.
If you need a lot of reporting or are not very tech savvy, this is not the system for you. If you are an organization who has never used an ATS system, OpenHire is a good starter system.
Recruiting / ATS (15)
60%
6.0
Job Requisition Management
70%
7.0
Company Website Posting
100%
10.0
Publish to Social Media
90%
9.0
Job Search Site Posting
80%
8.0
Customized Application Form
50%
5.0
Resume Management
60%
6.0
Duplicate Candidate Prevention
N/A
N/A
Candidate Search
90%
9.0
Applicant Tracking
100%
10.0
Collaboration
40%
4.0
Task Creation and Delegation
N/A
N/A
Email Templates
70%
7.0
User Permissions
60%
6.0
Notifications and Alerts
40%
4.0
Reporting
50%
5.0
  • OpenHire has very positively impacted our organization. It has allowed us to streamline our process and keep record of all of our recruitment electronically instead of in paper.
  • It has allowed us to have a consistent recruitment process in all of our countries
  • It has greatly increased the efficiency of our recruitment team.
  • Only negative is that our organization has an expectation for reports and we are not able to always give them what they would like out of the system.
  • Adp Virtual Edge
We also evaluated ADP Virtual Edge. OpenHire looked much nicer, had better functionality and was $30k less. It was so much less that we were able to get Silkroad's RedCarpet system as well.
1
While OpenHire has some hiccups, it works well for our needs and is very reasonably priced. I would just like to see them improve on their reporting and support.
No
We are a non-profit so we don't have the resources to pay for additional support
The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year.
No
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