Silverware

Efficient and easy-to-use POS system Silverware is known for its efficient and user-friendly POS system that streamlines operations and reduces wait time for customers. The system is highly stable and easy to use, providing improved efficiency in customer service and keeping track of servers' actions and debit/credit/cash reconciliations. The system is also easy to navigate, and the programming is highly customizable, making it easy for managers to make changes without needing support. The POS system is reliable and easy to operate from management to staff, making it a great value for the price.

Excellent reporting functionality The reporting functions of Silverware are commendable and allow users to pull out relevant data, which is useful when looking up past checks and tracking fraud issues. The system offers numerous reporting options, allowing managers to view and run reports easily while on or off-site. The system provides detailed reporting, allowing businesses to determine sales and best/worst selling items, making it easy for accounting purposes and employee payroll. The system enables efficient analysis in real-time and offers a great deal of customization options.

Great customer support Technical support is terrific, and the team is always willing to help with any issues or questions. The service support has improved, with problems being fixed in a timely manner by the service department. Tech support is helpful in resolving any issues that may arise.

Difficulty of Use - Users report that the Silverware system is difficult to use, with some finding screen changes to be particularly challenging. While the interface might have been designed to be intuitive, some users find it quite complex to learn the system at first. Additionally, the seat count is not always correct, and some things require too many steps to complete.

Poor Customer Support - Multiple reviewers have reported negative experiences with Silverware's customer service. Customer service is non-existent, and wait times for support can be long. Some support staff can be rude, and the help desk does not always communicate. Some issues take days to resolve, and the company needs to improve customer service and support.

Issues with System Stability - Silverware users have reported that the system tends to go down or stop working in the middle of a transaction. Additionally, glitches and issues with the system were frequent when it was first released, and support was not helpful in resolving them. These technical challenges can lead to lost revenue and frustrated customers, and the company should prioritize improving the stability of the system.

Based on user reviews, here are the three most common recommendations:

1. Users recommend having a clear understanding of integrations and getting them in writing. They emphasize the importance of reviewing integration requirements before implementing the system and communicating these requirements clearly.

2. Reviewers suggest providing thorough training and training documents. They advise going the extra mile to ensure users are properly trained on the system, and highlight the value of comprehensive training resources.

3. Users recommend implementing a reliable and easy-to-use POS solution. While they acknowledge that it may not be the easiest system to use, they describe it as good once it's up and running. They suggest giving it a try, especially for small to medium-sized restaurant chains looking for a reliable POS with individual store and group reporting capabilities.

These recommendations focus on the need for clear communication, comprehensive training, and a reliable POS system that meets the specific requirements of restaurants.