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SimpleTexting offers a versatile set of use cases that cater to a diverse range of needs. With its monthly supporter engagement feature, …
Starting at $29 per month
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What is SimpleTexting?
SimpleTexting is an SMS marketing and text messaging service from the company of the same name headquartered in Miami Beach.
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Pricing
500 credits
$29
Cloud
per month
1,000 credits
$49
Cloud
per month
2,000 credits
$79
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://simpletexting.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month
Product Details
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- Competitors
- Tech Details
- FAQs
What is SimpleTexting?
SimpleTexting’s text marketing features are used by companies, small businesses, nonprofits, healthcare providers, churches, and other organizations to reach their audiences by sending mass text alerts, providing customer service, or creating automated campaigns.
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Reach Customers with Text Messages
SimpleTexting Integrations
SimpleTexting Competitors
SimpleTexting Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada |
| Supported Languages | English |
Frequently Asked Questions
SimpleTexting is an SMS marketing and text messaging service from the company of the same name headquartered in Miami Beach.
SimpleTexting starts at $29.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of SimpleTexting are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
SimpleTexting offers a versatile set of use cases that cater to a diverse range of needs. With its monthly supporter engagement feature, users can connect with their supporters by providing exclusive content and gathering valuable feedback. The short-code setup enables churches to instantly reach out to visitors and keep them updated on various ministries.
For marketing purposes, SimpleTexting serves as both a mass and niche marketing tool, allowing users to send personalized messages, as well as links, forms, and surveys. It proves particularly useful in communicating with conference attendees, providing timely announcements and accommodating schedule changes. Moreover, SimpleTexting meets the communication preferences of Gen Z individuals who find email obsolete.
Non-profit organizations and sports teams also benefit from SimpleTexting's capabilities. A minor league baseball team utilizes it to inform fans about upcoming games and maintain their engagement. Meanwhile, a weather consulting service effectively delivers weather updates and associated PDFs to clients. In the healthcare sector, SimpleTexting aids in sending news updates and deals to patients.
The product provides seamless communication experiences for appointment reminders, connecting with unreachable clients via phone, notifying clients of upcoming program offerings, and ensuring fitness boutique studio owners are informed about retail lookbook releases.
It is an effective tool for creating connections beyond event encounters through keyword texting and automatic replies, linking new acquaintances to online communities. Marketing departments utilize SimpleTexting for customer communication and offers dissemination while onsite marketing campaigns employ it to distribute rewards to potential users for engaging with platforms.
Additionally, SimpleTexting streamlines mass communication within organizations by sending reminders for appointments and reaching out to individuals who cannot be contacted by phone. Meal packing events become organized more efficiently with SimpleTexting by engaging populations and volunteers while enhancing the overall client experience.
For churches without an email newsletter system, SimpleTexting facilitates updates and reminders transmission to congregations. App developers leverage the product's capabilities for driving app downloads via SMS shortcodes. By sending mass text messages, SimpleTexting allows organizations to disseminate project donation requests and live streaming alerts to volunteers, supporters, and donors.
On the internal front, SimpleTexting proves invaluable for sending immediate messages to staff, members, and guests. The platform boosts attendance and social media live views. It is also employed for marketing purposes by promoting coding classes and events while being a vital channel for critical customer communication. Lastly, SimpleTexting assists in contacting leads in the homebuilding industry, ensuring efficient communication tracking through a linked database system.
Users commonly recommend SimpleTexting for its affordability and helpful staff. They suggest that small brands looking to get started, especially for recruiting purposes, should consider using SimpleTexting. Many users find the interface easy to use, customizable, and appreciate the user-friendly dashboard. Outstanding customer support is also frequently mentioned as a positive aspect of SimpleTexting. Users recommend it for companies that want an easy-to-use interface for sending customizable texts. SimpleTexting is also praised for its great communication tool, ease of installation, and simplicity. Additionally, users find the customer service to be great and comprehensive support is available through helpful tutorial videos.
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Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
We use SimpleTexting to engage with monthly supporters. It's a perk monthly donors receive when they sign up, and through texting, they have access to exclusive content that is just for them, or they receive it before others. We also solicit feedback and enjoy hearing from supporters through SimpleTexting as well. For us, it's a way to highlight the relational aspect of joining our organization as a supporter and the nature that the organization and its donors are in the work together.
- Easy, quick and simple set-up, you can hit the ground running
- Tracking texts sent, texts received for easy communication
- Ways for people to sign-up and opt-in to receive texts is easy and clear
- It has been difficult to use the platform on one account for more than one purpose (toll-free texting AND shortcodes, for example)
- I don't hear about product updates unless I visit the website; it would be beneficial if there were even a newsletter for existing customers
- There isn't an integration for our organization's current CRM
March 31, 2022
SimpleTexting - it's THAT SIMPLE!
We use this to communicate with attendees during a conference for announcements and schedule changes. It also serves as a reminder to students on our campuses about different events or details regarding an event they are already coming to. As Gen Z could agree that email seems obsolete to them, their phone usage is still incredibly high so we know this meets them where they're at to get pertinent information to them.
- Easy to use - app on your phone to send quickly.
- Make different lists of people.
- Can schedule texts to go out ahead of time.
- Estimating carrier charges better.
- There's a plan that has 7500 texts and then the next plan up is a ton more so I'd love to see one that's more in between for our use.
March 30, 2022
SimpleTexting is amazing for religious organizations
We use SimpleTexting strictly for mass communication from organization to members and department staff.
- customer service is great with responding to questions and concerns
- I feel they can improve with the number of characters that can be sent out
March 29, 2022
SimpleTexting is gold for Nonprofits
We currently use SimpleTexting to send out mass text messages to our volunteers, supporters, and donors. with SimpleTexting we are able to send out “call to action”, project donation requests, or “tune in” messages when we are live streaming.
- Signing up to be on the subscriber's list is extremely easy. Texting a single word to a number is extremely helpful.
- Communication with customer service is great.
- I would like to see them return to using short code numbers to subscribe.
We use SimpleTexting to get out immediate messages to all staff and members. Thanks to SimpleTexting we are able to communicate effectively and immediately with the staff, members, and guests who look to stay in touch with the organization. Because of SimpleTexting, our attendance has increased along with the number of social media live views.
- Disburse mass messages effectively.
- We should be able to group specific numbers to a category to send messages to a specific category group.
March 25, 2022
SimpleTexting in the home building industry
We use SimpleTexting to contact leads about building a custom home for them. We also use it to stay in communication with current clients and link this to our database system that tracks communication for our records. It has been very useful and user-friendly!
- Notifications.
- Tracks times waiting.
- Provides details on the contact that you can modify as well.
- Limitation on characters in the text.
We use SimpleTexting to solve our clients' marketing needs. SimpleTexting is part of our larger integration and marketing strategy for clients in all kinds of industries. Most recently we used SimpleTexting to spread the word to fans about upcoming games for a Minor League Baseball Team! The loyal fans truly appreciated being in the know as to when the games were going to be. SimpleTexting helped our client keep their fans engaged.
- Keep fans engaged and updated.
- Integrating with other software programs.
- User friendly interface.
- Could have better options for drip campaigns.
November 10, 2021
SimpleTexting is amazing!
SimpleTexting is used by our Client Experience Department. We use SimpleTexting to engage the populations that we serve as well as to engage our volunteers for our meal packing events. This has solved and streamlined a lot of processes when it comes to our overall client experience. In the future, we plan to use this for all lines of business including events, volunteers, and our donors!
- Easy to use
- Great Help Center/Live Chat Access
- Easy Functionality
- More detailed information on program tiers
- rolling over "credits" or texts per month or annually
- Data collection for campaigns
June 13, 2020
SimpleTexting = Simple
I use SimpleTexting for sending both marketing texts to promote our monthly coding classes, coding camps, and upcoming events, as well as for critical customer communication such as closings or customer-only specials. It helps us deliver our message to our different audiences for communication that we want to assure they see.
- Simple to use
- Easy to reply to messages
- Cost effective
- Tracking is somewhat lacking.
- Tagging is somewhat hard.
- Subscriber list UI is a bit convoluted.
April 30, 2020
Great potential--if they fix it, they'll have a winner!
I use the SimpleTexting to send out weather updates and attached PDFs to my Weather Consulting clients. I use both the main texting functionality and the campaign scheduling functionality with my updates to clients. I also use the mobile app functionality with my updates. I am the sole user of this platform. Many of my customers wanted updates via text, so this is why I explored the service.
- Campaign scheduling
- Attaching assets to text messages
- Rollover credits
- A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
- Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
- Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
- Also, sometimes new notifications don't show up.
April 24, 2020
Solid Value for Basic Text Marketing
We used it as an opportunity to link new people we met at events to our online community through keyword texting and automatic replies forwarding them in the appropriate direction thereafter. The key problem we were facing was a lack of connection between physical connection and ongoing online contact. SimpleTexting provided a simple platform where we were able to meet that need.
- Unlimited keywords.
- Simple to set up triggers.
- Easy access to data.
- Direct messaging feature "unread" feature sometimes unclear.
- Direct messaging "search" feature requires a specific format to find the number.
April 24, 2020
Our company relies on SimpleTexting
It is being used by our team to manage a client's account. It's a great way to quickly send the latest news and deals to their patients.
- Ease of use.
- Easy to create segments.
- Easy to schedule.
- None.
January 17, 2020
SimpleTexting increases clients at nonprofit
Our whole organization uses SimpleTexting. We use it daily to remind clients of their appointments and two to three times a week to reach out to people we haven't been able to reach via phone. We also use it to alert clients of upcoming program and service offerings and reset appointments when clients have missed them.
- Simple.
- Easy to use.
- Great interface.
November 19, 2019
SimpleTexting...simple and effective!
SimpleTexting is being used as a way to communicate and send offers to our customers. The Marketing department manages the use of it, the offers, the scheduling, etc.
- SimpleTexting is easy to use. Multiple users can access the dashboard and send texts and manage contacts
- We have had great success running multiple promotions at once by using different keywords to trigger various offers. For example, one keyword will trigger a free service, and another keyword will trigger a discount off product or service.
- Simpletexting lets us segment our list which is extremely helpful in sending out market specific offers
- It would be nice to have more characters to use in the body of the text.
May 20, 2019
SimpleTexting is exactly what the name implies
SimpleTexting gives us the functionality we need to send mass text messages to any segment of our population that we need to send specific communications to. We can send out links, forms, and surveys to get any kind of information we need. We can also use fields like First Name to send personalized messages to our recipients. It is a fast and easy way to send out information to large groups of people.
- Schedule messages to be sent out at a future time or date
- It is easy to use
- The admin dashboard is intuitive and gives relevant information
- The mobile app isn't awesome
March 12, 2019
Simple and Reasonably Priced
We are currently using SimpleTexting as a means to communicate updates and reminders to a portion of our church congregation members (the English-speaking department within a Korean immigrant church). We currently don't have the capacity to sustain an email newsletter system, so mass-texting has been a workaround solution in sending pertinent updates.
- Simple, user-friendly interface.
- Clear and straightforward billing/subscription model.
- Web/embed integrations can be more fleshed out in terms of customization; I often feel limited in the way I can use the integrations and add-ons which deters me from using them at all.
March 06, 2019
Our Go To
Across our small business, we utilize SimpleTexting to let over 700+ fitness boutique studio owners know of retail lookbook releases put together by our team of professionals. Not only do we give a brief introduction that the lookbook is live -- we also include a link within the text for clients to directly follow to preview the lookbook. We do this in conjunction with sending out a mass email through MailChimp but find it to be of quicker access if someone sees a link via text.
- Campaign development
- Importing of a contact list
- Customer service through the chat portal
- Saving campaigns that have not been sent in a draft
- GIF capability without having a viewer follow a link
February 28, 2019
SimpleTexting Solved Our App Download Challenges
We are an app developer who uses SimpleTexting to drive app downloads. It is used within the account management and marketing departments to help provide a simple way for potential app users to text a shortcode to get a link to an app download. Before SimpleTexting, we had to describe to potential users how to find the app in the App/Play Stores and just hope they were able to follow instructions, which wasn't an ideal situation. We could also provide download links on social media or in emails, but poor email read rates, and hard-to-predict social media engagement rates often meant that links were never seen. People are comfortable with SMS and find it a much easier method to use, as evidenced by our higher conversion rates.
- Simple keyword creation process. I can have a new keyword set up in less than a minute.
- Robust analytics for reviewing and monitoring open and conversion rates. We can get detailed reports on subscribers, opt-outs, keywords, web forms, and more.
- Easy method for embedding web forms in to websites and landing pages. This comes in handy in situations where we want people to be able to send a download link to their phone because they are on a desktop and can't download the app directly to their phone.
- Overall platform is very straight-forward and easy to use.
- SimpleTexting has provided everything we've needed for successful SMS marketing. We wish we could utilize one shortcode instead of two, but the shortcode that had less keywords already reserved was not available in Canada, so we didn't really have a choice but to begin balancing two shortcodes. That's not really ST's fault, though.
February 27, 2019
No Need to Consider Anything Else. SimpleTexting Is Best
SimpleTexting is being used on numerous of our onsite marketing campaigns to deliver potential users rewards for engaging with our platform. The tool is mainly used by our events coordination team and marketing team. SimpleTexting allows us to have users review our platform on their mobile device and all they need to do is enter a SMS shortcode to access our surveys.
- The User Interface is incredibly easy to use and figure out.
- I reached out to their service team for new strategies and tactics. They were always to help me with my company's campaigns.
- Setup takes seconds!
- I wish SimpleTexting provided better recommendations to SMS shortcode recommendations. Many that I looked up were already taken.
- I wish SimpleTexting informed me better when people texted me back to the SimpleTexting account.
February 27, 2019
SimpleTexting great for getting out information quickly
Our organization uses SimpleTexting to send alerts out to our subscribers. We are faith-based, so when we have an issue that we'd like prayer for we send out a text to our subscribers letting them know what the issue is. All of the staff has login access to our account so that anyone can send an alert as needed.
- SimpleTexting provides an easy to use dashboard that lets you see everything at a glance. Whether you want to send out a new message or see who has responded to previous messages, it's all there on the dashboard.
- If you get stuck there is a chat box right on the screen to help walk you through any issues you might have.
- The analytics are simple but helpful to see how the text campaigns are being received. You can see how many messages were sent, if there were any responses, and if anyone chose to opt-out.
- I have not come across any areas that need improving yet.
We utilize SimpleTexting as a mass and niche marketing tool. In order to obtain information regarding visitors to our church, we set up a short-code which allows for immediate contact with those individuals. Additionally, we have created subscriber lists and offer updates to various ministries within our church. We've found it's a much more effective method of communication for many of our members and guests; especially with younger generations.
- SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
- SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
- SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
- Upon initial setup, it would have been great to have had a template or mock campaign to walk through to fully understand where everything lies within the UI. It took trial and error to find what works but it would have been great to eliminate some of that time.
- The terminology can become a little confusing. The differences between lists & subscribers often give our team a little confusion.
- The scalability feature can be improved. There are some months when we have had to adjust our subscription based on our needs. Upon doing so, we were charged for the new month when our current billing cycle had not completed. It would be great to allow users to scale up and down based on their billing cycle rather than initiate the change immediately.