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Reviews (1-13 of 13)
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April 30, 2020
I use the SimpleTexting to send out weather updates and attached PDFs to my Weather Consulting clients. I use both the main texting functionality and the campaign scheduling functionality with my updates to clients. I also use the mobile app functionality with my updates. I am the sole user of this platform. Many of my customers wanted updates via text, so this is why I explored the service.
- Campaign scheduling
- Attaching assets to text messages
- Rollover credits
- A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
- Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
- Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
- Also, sometimes new notifications don't show up.
April 24, 2020
We used it as an opportunity to link new people we met at events to our online community through keyword texting and automatic replies forwarding them in the appropriate direction thereafter. The key problem we were facing was a lack of connection between physical connection and ongoing online contact. SimpleTexting provided a simple platform where we were able to meet that need.
- Unlimited keywords.
- Simple to set up triggers.
- Easy access to data.
- Direct messaging feature "unread" feature sometimes unclear.
- Direct messaging "search" feature requires a specific format to find the number.
April 24, 2020
It is being used by our team to manage a client's account. It's a great way to quickly send the latest news and deals to their patients.
- Ease of use.
- Easy to create segments.
- Easy to schedule.
- None.
I use SimpleTexting for sending both marketing texts to promote our monthly coding classes, coding camps, and upcoming events, as well as for critical customer communication such as closings or customer-only specials. It helps us deliver our message to our different audiences for communication that we want to assure they see.
- Simple to use
- Easy to reply to messages
- Cost effective
- Tracking is somewhat lacking.
- Tagging is somewhat hard.
- Subscriber list UI is a bit convoluted.
January 17, 2020
Our whole organization uses SimpleTexting. We use it daily to remind clients of their appointments and two to three times a week to reach out to people we haven't been able to reach via phone. We also use it to alert clients of upcoming program and service offerings and reset appointments when clients have missed them.
- Simple.
- Easy to use.
- Great interface.
November 19, 2019
SimpleTexting is being used as a way to communicate and send offers to our customers. The Marketing department manages the use of it, the offers, the scheduling, etc.
- SimpleTexting is easy to use. Multiple users can access the dashboard and send texts and manage contacts
- We have had great success running multiple promotions at once by using different keywords to trigger various offers. For example, one keyword will trigger a free service, and another keyword will trigger a discount off product or service.
- Simpletexting lets us segment our list which is extremely helpful in sending out market specific offers
- It would be nice to have more characters to use in the body of the text.
May 20, 2019
SimpleTexting gives us the functionality we need to send mass text messages to any segment of our population that we need to send specific communications to. We can send out links, forms, and surveys to get any kind of information we need. We can also use fields like First Name to send personalized messages to our recipients. It is a fast and easy way to send out information to large groups of people.
- Schedule messages to be sent out at a future time or date
- It is easy to use
- The admin dashboard is intuitive and gives relevant information
- The mobile app isn't awesome
Across our small business, we utilize SimpleTexting to let over 700+ fitness boutique studio owners know of retail lookbook releases put together by our team of professionals. Not only do we give a brief introduction that the lookbook is live -- we also include a link within the text for clients to directly follow to preview the lookbook. We do this in conjunction with sending out a mass email through MailChimp but find it to be of quicker access if someone sees a link via text.
- Campaign development
- Importing of a contact list
- Customer service through the chat portal
- Saving campaigns that have not been sent in a draft
- GIF capability without having a viewer follow a link
We are currently using SimpleTexting as a means to communicate updates and reminders to a portion of our church congregation members (the English-speaking department within a Korean immigrant church). We currently don't have the capacity to sustain an email newsletter system, so mass-texting has been a workaround solution in sending pertinent updates.
- Simple, user-friendly interface.
- Clear and straightforward billing/subscription model.
- Web/embed integrations can be more fleshed out in terms of customization; I often feel limited in the way I can use the integrations and add-ons which deters me from using them at all.
February 27, 2019
We utilize SimpleTexting as a mass and niche marketing tool. In order to obtain information regarding visitors to our church, we set up a short-code which allows for immediate contact with those individuals. Additionally, we have created subscriber lists and offer updates to various ministries within our church. We've found it's a much more effective method of communication for many of our members and guests; especially with younger generations.
- SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
- SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
- SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
- Upon initial setup, it would have been great to have had a template or mock campaign to walk through to fully understand where everything lies within the UI. It took trial and error to find what works but it would have been great to eliminate some of that time.
- The terminology can become a little confusing. The differences between lists & subscribers often give our team a little confusion.
- The scalability feature can be improved. There are some months when we have had to adjust our subscription based on our needs. Upon doing so, we were charged for the new month when our current billing cycle had not completed. It would be great to allow users to scale up and down based on their billing cycle rather than initiate the change immediately.
February 27, 2019
SimpleTexting is being used on numerous of our onsite marketing campaigns to deliver potential users rewards for engaging with our platform. The tool is mainly used by our events coordination team and marketing team. SimpleTexting allows us to have users review our platform on their mobile device and all they need to do is enter a SMS shortcode to access our surveys.
- The User Interface is incredibly easy to use and figure out.
- I reached out to their service team for new strategies and tactics. They were always to help me with my company's campaigns.
- Setup takes seconds!
- I wish SimpleTexting provided better recommendations to SMS shortcode recommendations. Many that I looked up were already taken.
- I wish SimpleTexting informed me better when people texted me back to the SimpleTexting account.
February 27, 2019
Our organization uses SimpleTexting to send alerts out to our subscribers. We are faith-based, so when we have an issue that we'd like prayer for we send out a text to our subscribers letting them know what the issue is. All of the staff has login access to our account so that anyone can send an alert as needed.
- SimpleTexting provides an easy to use dashboard that lets you see everything at a glance. Whether you want to send out a new message or see who has responded to previous messages, it's all there on the dashboard.
- If you get stuck there is a chat box right on the screen to help walk you through any issues you might have.
- The analytics are simple but helpful to see how the text campaigns are being received. You can see how many messages were sent, if there were any responses, and if anyone chose to opt-out.
- I have not come across any areas that need improving yet.
February 27, 2019
We are an app developer who uses SimpleTexting to drive app downloads. It is used within the account management and marketing departments to help provide a simple way for potential app users to text a shortcode to get a link to an app download. Before SimpleTexting, we had to describe to potential users how to find the app in the App/Play Stores and just hope they were able to follow instructions, which wasn't an ideal situation. We could also provide download links on social media or in emails, but poor email read rates, and hard-to-predict social media engagement rates often meant that links were never seen. People are comfortable with SMS and find it a much easier method to use, as evidenced by our higher conversion rates.
- Simple keyword creation process. I can have a new keyword set up in less than a minute.
- Robust analytics for reviewing and monitoring open and conversion rates. We can get detailed reports on subscribers, opt-outs, keywords, web forms, and more.
- Easy method for embedding web forms in to websites and landing pages. This comes in handy in situations where we want people to be able to send a download link to their phone because they are on a desktop and can't download the app directly to their phone.
- Overall platform is very straight-forward and easy to use.
- SimpleTexting has provided everything we've needed for successful SMS marketing. We wish we could utilize one shortcode instead of two, but the shortcode that had less keywords already reserved was not available in Canada, so we didn't really have a choice but to begin balancing two shortcodes. That's not really ST's fault, though.
SimpleTexting Scorecard Summary
What is SimpleTexting?
SimpleTexting is an SMS marketing and text messaging service from the company of the same name headquartered in Miami Beach.
Categories: Mobile Marketing
SimpleTexting Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |