SimpleTexting

SimpleTexting has been wonderful for the purposes for which we signed up. We wanted an easy-to-use platform that allowed 2-way texting, assigned a phone number, had the ability to collect phone numbers/contact easily (whether through an import or a user sign-up, spoiler SimpleTexting has both), etc. It has provided all of that and more easily, without a contract. And the platform is so easy to use for our team. One of the only issues we're having is wanting to expand our use of SimpleTexting, and using multiple options for texting (i.e., shortcode, toll-free, landline/business enabling) has been difficult on one account.

Well suited: reaching Gen Z or others who are on their phones constantly, for quick communication, urgent communication, to send out additional resources or links.
Less appropriate: for an older generation who isn't going to be using texting as much of a primary communication method, not for longer messages or explaining different things.

SimpleTexting is very well suited for mass text messaging to people who subscribe to be added to your list of contacts. They are also well suited for keeping contacts organized.

SimpleTexting is well suited when it comes to scheduling future text and setting up campaigns. This allows us to set weekly reminders to go out without doing it manually every week.

Being able to go in and change status to active or inactive is great. Also being able to reply back to specific people is great and not always a mass text.

Since we have a certain number of credits, I think it is good for short texts, but with our clients, some have lengthy questions that they want an answer texted back on and it takes up more credits. It would be nice not to have the limitation on characters.

SimpleTexting is fantastic for direct consumer marketing campaigns. Specifically, this program is great for loyal customers and event- or sales-driven businesses looking to quickly inform their clientele about events or sales. You can, however, use this program in all kinds of problem-solving ways - you could even integrate it with restaurant reservation software. SimpleTexting may be less appropriate for broad random blasts to unknown or non-engaged numbers.

SimpleTexting is great if you have 10-50 employees or 100+ employees. Once you figure out your use case scenarios, SimpleTexting can help you pick out a great plan that suits your needs! You can update your "credits" per month/year at any time as well. Their features are great if you need to create a subscribers list and reach out to a specific population with reminders or even hundreds of people at a time. We use SimpleTexting for reminders, updates on our events, and so much more!

With SimpleTexting updating little things here and there almost daily. We reach out to their support team constantly. They have one of the best response rates I have ever experienced! Normally it takes less than a minute to speak to a real person, but even if they are busy they have an answer bot send you articles to see if you can solve the issue yourself first! One of the best support teams ever!

For messages where you have more than a few tags, it is not well suited. If you need advanced functionality, such as managing multiple types of lists/communication preferences, SimpleTexting is not the tool for you. If you are trying to something straightforward, like text a big group of people with basic tagging, it is a good tool.

Anything I have contacted SimpleTexting, they have been very quick to respond and have provided great customer service. I am happy to know as a customer that if there is ever an issue, it will be solved in an expeditious manner. Their customer service is A plus and couldn't have been better.

I want to love it. SimpleTexting does everything I need it to when it works, but the bugs are very frustrating and have been ongoing for some time. I almost canceled for another service, but when I was very busy with clients, it was too late to switch and sign up with a new provider and get an all-new phone number. I think this company should work less on acquiring customers and focus more on fixing their bugs so they can do what they promise, flawlessly. If you look at the reviews on the mobile app and try it for yourself, you will see a lot of these issues continue to be ongoing with no resolution. Even to the moment I am writing this, some of the glitches that I keep getting told are resolved are still ongoing and it's almost May. These issues have been going on since late 2019 or longer--since I joined.

A lot of false hope and false promises and people saying 'it should be fixed soon' and also what seems to be a lot of ignorance and people in denial over their glitches, which I have had to explain to their support team numerous times. It's challenging. I remain with them because I have credits left to use and I have not had a chance to evaluate a new platform yet.

SimpleTexting is well suited for anyone wanting to get entry level text marketing experience. The reason we moved away from the platform was because we needed solutions that required custom development, but our experience with SimpleTexting was an immediate access to the base product that we were wanting, with the experience that allowed us to iterate and expand. For anyone wanting to do the same, my experience with SimpleTexting was great.

They replied quickly and went above and beyond to help me fix my issues. For instance, we had two billing issues, and one customer service rep made a custom and creative solution to help save us money with no effort on our part. Any experience we've had, they replied quickly and kindly.

It's well suited for shorter, concise messages. If you have a large list to send to, and your message spills into multiple texts, the cost goes up quickly.

They've always been responsive.

We have suggested it to all affiliates of Dress for Success. There are over one hundred and fifty affiliates of Dress for Success, which is a nonprofit, across the globe and we have recommended it to all affiliates. However, our affiliate is moving to use Salesforce and I will be looking for a free SMS interface and hoping that SimpleTexting will work.

Always quick to help. We appreciate the fact that any of our users can log on and within less than 2 minutes or so get a quick answer to our questions. We have faced limits to our contacts but have when needed, but have gotten that limit increased quickly when we needed and appreciate that.

It is well suited for a general overall customer base. Although we can segment a little by geographical area, we cannot segment based on individuals.

I have never had an issue with SimpleTexting and they are super helpful and quick when I have questions. They also worked with me to give me an additional discount when I was willing to pay upfront.

SimpleTexting is great if you want, as the name suggests, simple mass texting capabilities. It isn't too complicated, it's easy to use, and it does what it advertises. The number for people to sign up is easy to remember (555888) and it's easy to set simple keywords. If you're looking for something more robust with all sorts of nuanced capabilities, this may still work but you may want to look somewhere else.

Of the other mass-text marketing solutions I've looked into, I would certainly recommend SimpleTexting above the rest due to its simplicity (in use and cost). Even for non-profits, I feel like pricing is reasonable and affordable enough. For churches specifically, it would be great to see integrations with existing church management systems (CRMs) such as Planning Center which would certainly increase the appeal.

We have tried other paid subscription texting services and SimpleTexting is the winner as it doesn't lag, works fluidly, + overall is the best option.

SimpleTexting is well-suited for quickly and easily getting links or simple information in to people's hands. It wouldn't be as suited for getting large amounts of information to people since you're limited on how many characters you can have in a text, but that can be solved by sending links to a landing page or website.

I needed to onboard multiple new users on our platform at the same time in a simple way that was mobile friendly and provided analytics back to me when someone opted out, never engaged or responded back. SimpleTexting did all of this very easily!

SimpleTexting is well suited for scenarios where you want to get a message to everyone quickly but don't want to send an email. It is also great for information that is maybe more confidential in nature where you don't want it on social media.

We primarily are communicating with other churches or organizations in the same field. We are often asked about our texting software and it is easy to recommend SimpleTexting to those organizations. Because we have implemented it across different departments, we are able to show them multiple ways to use the software. Where we have found it to be less appropriate is if an organization is wanting to use it for one-on-one communication. I feel as if SimpleTexting is more appropriate to communicate to the masses.