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Users have found Simpo software to be a valuable tool for testing concepts and delivering quality experiences at a faster pace. The …
Overview
What is Simpo?
Simpo is designed to make software simple. It sits on top of an application and lets developers create and deliver information to users without leaving the app. Simpo ensures help documentation, announcements, and walkthroughs get across to users without relying on…
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What is Simpo?
Simpo is designed to make software simple. It sits on top of an application and lets developers create and deliver information to users without leaving the app. Simpo ensures help documentation, announcements, and walkthroughs get across to users without relying on them to read emails with…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.simpo.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using…
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What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Product Demos
Simpo x Fantom - Outro (Demo)
YouTube
Demo Mohaa Simpo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Simpo?
Simpo is designed to make software simple.
It sits on top of an application and lets developers create and deliver information to users without leaving the app. Simpo ensures help documentation, announcements, and walkthroughs get across to users without relying on them to read emails with important changes or remember hours of training.
It's built to be simple. The vendor offers a free trial at www.simpo.com
Background:
Software now powers every company in America. For enterprises to succeed today, employees, partners and other key stakeholders need to be able to know how to use software and get up-to-date about changes within it. Simpo supports change management by delivering information like announcements about changes, in-app help, walkthroughs, and surveys directly inside of the application.
The vendor provides one major retailer as an example, who uses Simpo to manage onboarding, training, and communications within their vendor-facing web application, resulting in, they state, 32% less support tickets, thousands of saved engineering hours, and better feature awareness & adoption. Ultimately, this results in increased revenue and lower CapEx.
Background:
Software now powers every company in America. For enterprises to succeed today, employees, partners and other key stakeholders need to be able to know how to use software and get up-to-date about changes within it. Simpo supports change management by delivering information like announcements about changes, in-app help, walkthroughs, and surveys directly inside of the application.
The vendor provides one major retailer as an example, who uses Simpo to manage onboarding, training, and communications within their vendor-facing web application, resulting in, they state, 32% less support tickets, thousands of saved engineering hours, and better feature awareness & adoption. Ultimately, this results in increased revenue and lower CapEx.
Simpo Features
- Supported: Announcements
- Supported: Walkthroughs
- Supported: Quick Help Search
- Supported: Articles
- Supported: Surveys
- Supported: Automations
Simpo Integrations
Simpo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
Simpo Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found Simpo software to be a valuable tool for testing concepts and delivering quality experiences at a faster pace. The software empowers users by providing assistance and tips upfront, allowing them to pivot and change direction quickly. With its reliability, Simpo has reduced the need for customer support calls by displaying important notifications in specific areas of the program and offering easy access to help files. Users can also generate contact with support directly through the software, saving them time. The advanced search option for the knowledge base and the ability to personalize their experience when exploring the self-service feature further enhance user satisfaction. Additionally, customer success managers appreciate how they can push information based on individual needs, while the software enables users to send messages to customers based on specific parameters.
In terms of improving product features, user surveys have been instrumental in gathering insights. Simpo assists users in efficiently using products and staying informed about new features through mobile announcements, intuitive announcements, and walkthroughs. It has also facilitated customer training and seamless integration and onboarding with excellent customer service. Simpo's contribution to reducing customer support tickets is commendable. Moreover, it helps understand customer questions and provides insights for creating clearer documentation, empowering the product team. Integration within Neat software applications has allowed for in-app support, eliminating the need for customers to visit external sites. Overall, Simpo has significantly increased customer satisfaction, effort score, and Net Promoter Score by streamlining product onboarding, increasing visibility, and adopting essential workflows. Customers particularly appreciate being able to search for help without leaving the product interface
Integration with HelpDocs: The integration of Simpo with HelpDocs was highly useful for users, allowing them to easily access documentation from within their app. This feature received positive feedback from multiple reviewers.
Ease of use and continuous addition of new functionality: Users praised the simplicity of Simpo's interface and appreciated the constant introduction of new features. This made Simpo a user-friendly platform that evolved over time.
Responsive customer support: Reviewers were impressed by the company's responsiveness to user feedback and proactive approach in meeting timelines. They also liked the availability of contacting the Simpo team via email or Slack and receiving quick responses.
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Limited customer service support: Some users have found Simpo to be unresponsive and unknowledgeable when it comes to customer service, which can be frustrating for those who need assistance or have questions about the product.
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Lack of documentation/examples: Several reviewers have requested more written documentation and examples for best practices and different approaches to using the Simpo tools. This would help users better understand how to make the most out of the software.
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Issues with error reporting: Users have mentioned that walkthroughs can fail without obvious reasons, and there is no error or failure reporting available. This makes it difficult for users to troubleshoot issues and fix them promptly.
Users have provided the following recommendations for using Simpo effectively:
- Communicate clearly with the Simpo team to tailor demos and provide relevant help.
- Get confident using Simpo and involve colleagues, especially designers or developers, to make it a success.
- Clearly identify needs and take advantage of regular check-ins with the Simpo team.
- Consider Simpo as an onboarding/success/support tool in applications or environments.
- Evaluate Simpo properly before choosing it.
- Spend a lot of time training on Simpo's functionality before implementation.
Simpo is also recommended for companies that want to keep their customers happy. It is found to be easy to integrate and work with in mobile apps.