Name: Simpo
Author: Simpo

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

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### Digital Adoption Tools
Users generally agree that Simpo's digital adoption tools enhance user onboarding and application integration. The ability to create in-app walkthroughs, surveys, and announcements is highly praised for keeping users engaged within the application environment. However, some users find the process of creating walkthroughs complex, especially for those not familiar with JavaScript. Despite this learning curve, the tools provided by Simpo are seen as valuable for understanding customer needs and improving overall user experience. The customization options and integration capabilities are highlighted as key strengths, although there are some limitations such as the lack of server-side segment integration.

### User Onboarding and Training
User sentiment varies regarding Simpo's user onboarding and training capabilities. While some users find the process of creating walkthroughs complicated and note a learning curve, others praise the platform for its ability to streamline product onboarding and reduce support tickets effectively. Training on all functionalities is recommended to fully leverage the power of Simpo's tools. The platform's customization options and deep linking features have been highlighted as valuable for demonstrating product elements to new users and enhancing visibility and adoption of key workflows.

### Customer Engagement and Feedback
Users appreciate Simpo's customer engagement and feedback functionalities for their ease of use and continuous improvement. While some users express a desire for faster feature enhancements, they acknowledge Simpo's responsiveness to feedback and its inclusive approach to product development. The ability to customize content for specific audiences, gather feedback effectively through surveys, and provide in-app support resources are highlighted as key strengths of Simpo's customer engagement and feedback tools. Despite some minor suggestions for improvement, overall, users find Simpo's customer engagement and feedback capabilities to be valuable assets in enhancing user experience and driving meaningful interactions with customers.

### User Support and Self-Service
Users also appreciate the integration with HelpDocs, which allows for easy access to documentation directly from the application. The ability to create and modify walkthroughs without the need to alter the app's code is seen as a significant advantage. However, some users suggest clearer communication of goals to the Simpo team to ensure tailored assistance. In general, feedback on Simpo's user support and self-service functionalities is positive, with users valuing the intuitive interface and the convenience of accessing help resources.

Users have found Simpo software to be a valuable tool for testing concepts and delivering quality experiences at a faster pace. The software empowers users by providing assistance and tips upfront, allowing them to pivot and change direction quickly. With its reliability, Simpo has reduced the need for customer support calls by displaying important notifications in specific areas of the program and offering easy access to help files. Users can also generate contact with support directly through the software, saving them time. The advanced search option for the knowledge base and the ability to personalize their experience when exploring the self-service feature further enhance user satisfaction. Additionally, customer success managers appreciate how they can push information based on individual needs, while the software enables users to send messages to customers based on specific parameters. 

In terms of improving product features, user surveys have been instrumental in gathering insights. Simpo assists users in efficiently using products and staying informed about new features through mobile announcements, intuitive announcements, and walkthroughs. It has also facilitated customer training and seamless integration and onboarding with excellent customer service. Simpo's contribution to reducing customer support tickets is commendable. Moreover, it helps understand customer questions and provides insights for creating clearer documentation, empowering the product team. Integration within Neat software applications has allowed for in-app support, eliminating the need for customers to visit external sites. Overall, Simpo has significantly increased customer satisfaction, effort score, and Net Promoter Score by streamlining product onboarding, increasing visibility, and adopting essential workflows. Customers particularly appreciate being able to search for help without leaving the product interface

Integration with HelpDocs: The integration of Simpo with HelpDocs was highly useful for users, allowing them to easily access documentation from within their app. This feature received positive feedback from multiple reviewers.

Ease of use and continuous addition of new functionality: Users praised the simplicity of Simpo's interface and appreciated the constant introduction of new features. This made Simpo a user-friendly platform that evolved over time.

Responsive customer support: Reviewers were impressed by the company's responsiveness to user feedback and proactive approach in meeting timelines. They also liked the availability of contacting the Simpo team via email or Slack and receiving quick responses.

1. Limited customer service support: Some users have found Simpo to be unresponsive and unknowledgeable when it comes to customer service, which can be frustrating for those who need assistance or have questions about the product.

2. Lack of documentation/examples: Several reviewers have requested more written documentation and examples for best practices and different approaches to using the Simpo tools. This would help users better understand how to make the most out of the software.

3. Issues with error reporting: Users have mentioned that walkthroughs can fail without obvious reasons, and there is no error or failure reporting available. This makes it difficult for users to troubleshoot issues and fix them promptly.

Users have provided the following recommendations for using Simpo effectively:

- Communicate clearly with the Simpo team to tailor demos and provide relevant help.
- Get confident using Simpo and involve colleagues, especially designers or developers, to make it a success.
- Clearly identify needs and take advantage of regular check-ins with the Simpo team.
- Consider Simpo as an onboarding/success/support tool in applications or environments.
- Evaluate Simpo properly before choosing it.
- Spend a lot of time training on Simpo's functionality before implementation. 

Simpo is also recommended for companies that want to keep their customers happy. It is found to be easy to integrate and work with in mobile apps.

Essentials

Growth

Pendo.io is a product engagement platform with features for in-app analytics,  surveys and feedback, and guidance.

*Free

Base

Core

Pulse

Ultimate

Simpo

Digital Adoption

Demo Mohaa Simpo

Simpo x Fantom - Outro (Demo)

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Overview

What is Simpo?