TrustRadius
Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.https://dudodiprj2sv7.cloudfront.net/product-logos/MS/Yt/6VEBW6185FZA.pngAccessoA first look at Siriusware2017-11-07T21:41:51.781ZSiriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.,Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc.
Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field.
With the tablets we are able to have multiple people selling tickets to an event at multiple locations.
Able to pull membership information and sell new memberships if needed.,The interface is not super intuitive so it took me a significant period of time to learn how to use and it is difficult to train people quickly.
Some of the features cut out or disappear when using Siriusware on the tablet which can make completing transactions difficult.
You can send an email receipt when you are not connected to the internet. I wish there was a way it would store the email and then you could batch send the receipts when back on wifi.,6,It has allowed us to look at our total revenue more easily and figure out where we are falling short.
We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.,Microsoft Office 365Verified UserSiriusware has some serious issues. Not a first choice for POS or E-Commerce2017-08-23T16:08:08.017ZIt is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.,Some support agents are helpful
Basic front end is good
Up-time is good,Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!,1,It has been MUCH more expensive than we were initially told.
We have not had it long enough to return much on our investment. We are in the second year.
Lots of upkeep and work. Adds more workload to IT and management staff. This would be true of any new POS install, but every issue seems more difficult to resolve (and more like a fight) with SW.,Aloha POS and ShopKeep,Abila MIP Fund Accounting, Veeam Backup & Replication, VMware vSphere Data Protection AdvancedVerified UserA review of Siriusware2016-09-02T16:25:40.479ZWe use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the various properties, sort of organization-wide. We use it to increase our membership sales, and to reduce the amount of paper we were using to sell memberships.,It's convenient for the staff on sometimes remote properties.
We are able to process membership sales at the membership headquarters very quickly, rather than waiting for paper receipts.
As long as it is set up well on the backend, it is easy to understand and make said sales.,The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
It is not especially intuitive to use, in my opinion.,4,Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
Must have wifi. In our remote properties this can be problematic.
A lot of training seems to be needed for accurate use by the end user.,,The Raisers Edge, Luminate OnlineAmy Barker, bCRE
Unspecified
Siriusware Salespoint Solutions
4 Ratings
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