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Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.https://media.trustradius.com/product-logos/MS/Yt/6VEBW6185FZA.pngA first look at SiriuswareSiriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.,Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc. Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field. With the tablets we are able to have multiple people selling tickets to an event at multiple locations. Able to pull membership information and sell new memberships if needed.,The interface is not super intuitive so it took me a significant period of time to learn how to use and it is difficult to train people quickly. Some of the features cut out or disappear when using Siriusware on the tablet which can make completing transactions difficult. You can send an email receipt when you are not connected to the internet. I wish there was a way it would store the email and then you could batch send the receipts when back on wifi.,6,It has allowed us to look at our total revenue more easily and figure out where we are falling short. We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale. It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.,Microsoft Office 365Siriusware has some serious issues. Not a first choice for POS or E-CommerceIt is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.,Some support agents are helpful Basic front end is good Up-time is good,Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc. Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously. In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later. They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!,1,It has been MUCH more expensive than we were initially told. We have not had it long enough to return much on our investment. We are in the second year. Lots of upkeep and work. Adds more workload to IT and management staff. This would be true of any new POS install, but every issue seems more difficult to resolve (and more like a fight) with SW.,Aloha POS and ShopKeep,Abila MIP Fund Accounting, Veeam Backup & Replication, VMware vSphere Data Protection AdvancedA review of SiriuswareWe use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the various properties, sort of organization-wide. We use it to increase our membership sales, and to reduce the amount of paper we were using to sell memberships.,It's convenient for the staff on sometimes remote properties. We are able to process membership sales at the membership headquarters very quickly, rather than waiting for paper receipts. As long as it is set up well on the backend, it is easy to understand and make said sales.,The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess. There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches. It is not especially intuitive to use, in my opinion.,4,Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is. Must have wifi. In our remote properties this can be problematic. A lot of training seems to be needed for accurate use by the end user.,,The Raisers Edge, Luminate Online
  3. Siriusware Salespoint Solutions Reviews
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Siriusware Salespoint Solutions
4 Ratings
Score 5.8 out of 101
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Siriusware Salespoint Solutions Reviews

Siriusware Salespoint Solutions
4 Ratings
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Score 5.8 out of 101

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November 07, 2017

A first look at Siriusware

Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source
Siriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.
  • Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc.
  • Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field.
  • With the tablets we are able to have multiple people selling tickets to an event at multiple locations.
  • Able to pull membership information and sell new memberships if needed.
  • The interface is not super intuitive so it took me a significant period of time to learn how to use and it is difficult to train people quickly.
  • Some of the features cut out or disappear when using Siriusware on the tablet which can make completing transactions difficult.
  • You can send an email receipt when you are not connected to the internet. I wish there was a way it would store the email and then you could batch send the receipts when back on wifi.
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.
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August 23, 2017

Siriusware has some serious issues. Not a first choice for POS or E-Commerce

Verified User
Score 1 out of 10
Vetted Review
Verified User
Review Source
It is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.
  • Some support agents are helpful
  • Basic front end is good
  • Up-time is good
  • Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
  • Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
  • In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
  • They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!
The software basically works. But requested modifications and fixes have been very slow to come. And then the updates to fix issues have caused other problems (often worse).
Read this authenticated review
Amy Barker, bCRE profile photo
September 02, 2016

A review of Siriusware

Amy Barker, bCRE
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the various properties, sort of organization-wide. We use it to increase our membership sales, and to reduce the amount of paper we were using to sell memberships.
  • It's convenient for the staff on sometimes remote properties.
  • We are able to process membership sales at the membership headquarters very quickly, rather than waiting for paper receipts.
  • As long as it is set up well on the backend, it is easy to understand and make said sales.
  • The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
  • There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
  • It is not especially intuitive to use, in my opinion.
To be honest, I am really not a fan. I feel that there are other systems we could have used that would have integrated better. I really dislike having to work with a third party to have a connector made, had we been able to export gift information directly from Siriusware directly to csv, a lot of the middle man mess would have been avoided. Unfortunately, there is no option to export gift and constituent information to csv, or so we have been told. This makes integration with accounting software difficult as well, making reconciliation difficult for our finance team.
Read Amy Barker, bCRE's full review

Siriusware Salespoint Solutions Scorecard Summary

Likelihood to Recommend (4)
5.8

About Siriusware Salespoint Solutions

Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.
Categories:  Restaurant POS,  Point of Sale

Siriusware Salespoint Solutions Technical Details

Operating Systems: Unspecified
Mobile Application:No