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Site5 is a web hosting provider that offers customized software and VPS services at an affordable price. Customers are generally satisfied …
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What is Site5?
Site5 is a website hosting service built specifically for web designers and developers with features such as unlimited bandwith, free migrations, disaster recovery backups, and 24/7 support.
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What is Site5?
Site5 is a website hosting service built specifically for web designers and developers with features such as unlimited bandwith, free migrations, disaster recovery backups, and 24/7 support.
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Site5 is a web hosting provider that offers customized software and VPS services at an affordable price. Customers are generally satisfied with Site5's services, but have recently expressed frustration with its customer support.
The biggest benefits of using Site5 include their simple setup, server stability, and competitive pricing.
However, there are some drawbacks customers have experienced when using Site5's services. Billing issues can arise when using PayPal accounts, and some users have reported attempted hacks and outages while using the service. Some reviewers mention hidden limits in the "unlimited" data plan, which can be frustrating to new customers. Furthermore, recent years have seen a decline in Site5's service due to lack of phone support and scripted chat responses.
Site5 is a web hosting provider that offers customers reliable servers and competitive pricing. The platform is suitable for small to medium usage websites, and is especially helpful for setting up a simple site quickly.
Some customers have had trouble when trying to use Site5 to create more complex websites or manage high-traffic pages. They recommend looking elsewhere if you need deep integration with other services.
Responsive Customer Service: Many users have praised Site5's customer service, noting that reps are quick, efficient, and always willing to help with any problems. The superb customer service provided by Site5 has exceeded the expected level of support, going above and beyond to ensure customers' needs are met.
Easy-to-Use Interface: Several reviewers found Site5's interface easy to use, even for those who aren't tech-savvy. They appreciated the guides available to help set up domains and other web services in a hassle-free manner.
Affordable Plans: A number of users liked that Site5's plans are cheap and affordable, making it easy to get started. The plans offer great value for money without compromising on quality or features.
Difficult User Interface: Some users have found Site5's user interface to be challenging, particularly for those new to website building. Even experienced users may find it difficult to navigate at times.
Unhelpful Customer Support: Several reviewers have noted that customer support can be unhelpful and scripted. Chat agents often provide answers that do not address the actual issue at hand, leaving customers feeling frustrated.
Problematic Billing Process: Many PayPal users have encountered issues with the billing process due to an address mismatch. This has caused problems for some customers who have had trouble resolving the issue in a timely manner.
Users have made several recommendations based on their experiences with Site5. Here are the three most common recommendations:
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Consider Site5 for basic website setup: Users find Site5 suitable for setting up basic websites for their clients. It offers good value for the price and is particularly useful for small to medium usage websites.
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Choose the super duper reseller package and enom account: Users highly recommend the super duper reseller package and enom account offered by Site5. These features provide additional benefits and enhance the overall experience.
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Approach customer service cautiously: Users caution others when it comes to Site5's customer service, as they believe it to be lacking and difficult to receive a solid answer from. However, some users appreciate the fast support provided through Site5's live chat feature.
Overall, users suggest considering Site5 for basic website needs, taking advantage of recommended packages, while being aware of potential challenges with customer service.