Name: sitehelpdesk-IT
Author: Sitehelpdesk.com

Help Desk

Web and Video Conferencing

Customer Support

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Integrated Workplace Management (IWMS)

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Wellness

Employee Engagement

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Business Process Automation

Business Rules Management

Cloud Data Warehouse

Cloud Storage

Data Replication

Database Management

Database-as-a-Service (DBaaS)

DevSecOps

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

Machine Learning

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

Office Migration and Repair

SOA Governance

Value Stream Management

Vector Databases

Virtual Data Room

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Grant Management Software

Marketing Attribution

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales Acceleration

Sales Dialer

Sales Training

Sales

Cloud Computing Security

Security

Agriculture

Digital Forensics

Hospital Management

Insurance Claims Management

Insurance Suites

Medical Office EMR & EHR

Military and Defense

Plagiarism Checker

Population Health Management

Veterinary

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Built for Teams

Objective Inc.

isolved

TeamWise

TrogonSoft

ADP Vantage (legacy)

Discontinued Products

HR Suite by HR Cloud

HR CLOUD, INC

SutiHR

Sutisoft

Zoho People

Zoho

Oracle PeopleSoft HCM

Oracle

TriNet HR Plus

TriNet

Paylocity

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

SolarWinds Web Help Desk (WHD)

sitehelpdesk-IT

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Sitehelpdesk.com

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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IT Service Management (ITSM) Tools