Name: SmartCustomer
Rating: 7.7 (11 reviews)
Author: SmartCustomer

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Education

Business Intelligence (BI)

Calendar

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Visual Collaboration

Workspace Planning

Enterprise

Accounting

Digital Banking

Financial Planning and Analysis (FP&A)

Loan Origination

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Browser

Bug Bounty

Cloud Storage

Composable Infrastructure

Data Center Infrastructure Management

Deception Technology

Enterprise Architecture Management

Fraud Detection

Industrial IoT

Integration Platform as a Service (iPaaS)

MLOps

Machine Learning

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Security Awareness Training

Service Desk Outsourcing

Smart Contracts

Software Defined Networking (SDN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Demand-Side

Digital Analytics

Email Marketing

Event Registration

Grant Management Software

Market Research

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Usability Testing

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Multichannel Retail

Sales Email Tracking

Sales

Cloud-Native Application Protection Platforms

Security

Dealer Management

Medical Scheduling

Real Estate

Rental Property Management

Utilities

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Trustpilot

PowerReviews

Bazaarvoice

ReviewTrackers

Reviews.io

Judge.me

Podium

SO Connect Review Management

So Connect

NiceJob

NiceJob, Inc.

ResellerRatings

ResellerRatings.com

Stamped

Stamped.io

BDX TrustBuilder

BDX (Builder's Digital Experience, llc)

Yotpo

### Review Collection and Management
User sentiment regarding Sitejabber's review collection and management functionality is generally positive, with many users praising the platform for its ease of use and ability to verify the authenticity of reviews. Some users appreciate the transparency and fairness of the review system, while others find value in the scam reporting feature that helps protect consumers from fraudulent activities. However, there are concerns about the limited range of reviews and the potential for biased or incentivized reviews on the platform. Despite these drawbacks, Sitejabber remains a valuable resource for consumers seeking honest and unbiased reviews of businesses.

### Managing Negative and Positive Reviews
Users have expressed a range of perspectives on Sitejabber's management of negative and positive reviews. While some users appreciate the platform's ability to address customer grievances and promote transparency in online reviews, others have raised concerns about limitations in handling unwarranted negative reviews and the platform's user interface. The platform's verification process for reviews has been praised for promoting authenticity, but some users have suggested improvements in allowing businesses to solicit reviews from customers more effectively. In essence, opinions on Sitejabber's management of reviews vary, with both positive and negative feedback contributing to a nuanced understanding of its capabilities.

### Scams and Fraudulent Reviews
Users consistently praise Sitejabber's robust measures against fake reviews and fraudulent activity. While some reviewers have expressed concerns about the occasional unverified review slipping through, the general sentiment leans towards Sitejabber's effectiveness in combating scams and fraudulent reviews. The platform's dedication to verification processes and strict standards for review authenticity has garnered positive feedback from users who value transparency and reliability in online reviews. Despite minor drawbacks, Sitejabber's proactive approach to addressing fraudulent activity is widely appreciated by its user base.

### Business and Online Reputation
Users across various reviews consistently praise Sitejabber for its impactful role in enhancing business online reputation and presence. The general sentiment is that Sitejabber effectively empowers businesses to manage their online reputation by providing a platform for genuine customer feedback, both positive and negative. Customers appreciate the ability to engage with reviews, respond to feedback, and showcase their brand's reputation across various online platforms. Sitejabber's reputation management tools are seen as valuable assets in building trust with customers and improving overall online visibility.

### Trust and Verification
Users generally appreciate Sitejabber's commitment to trust and verification in ensuring genuine and authentic reviews. While some users have raised concerns about the occasional unverified reviews slipping through, the overall sentiment leans towards trust and reliability in the platform's verification process. Sitejabber's proactive approach to combating fake reviews and promoting transparency has garnered praise from users, highlighting the platform's dedication to maintaining a trustworthy online environment. The emphasis on verification and authenticity has undoubtedly contributed to Sitejabber's reputation as a reliable source for consumers seeking honest and unbiased feedback on businesses.

### Transparency and Credibility
Users across various reviews express a strong appreciation for Sitejabber's commitment to transparency and credibility in enhancing businesses' online reputations. While some reviewers acknowledge the platform's positive impact on adding credibility and trustworthiness to their businesses, others highlight concerns about the limited range of reviews and the potential for incentivized or incomplete information affecting the credibility of reviews. Despite these mixed opinions, Sitejabber's efforts to address issues related to transparency and credibility are generally well-received by users, with many recognizing the platform's role in promoting authenticity and trust in the online marketplace.

### Review Sites and Platforms
Reviewers generally praise Sitejabber's review platform and its impact on businesses. While some users appreciate the transparency and authenticity it offers, others express concerns about the limited range of reviews and the potential for biased or incentivized reviews. Despite these drawbacks, Sitejabber is recognized for its user-friendly interface and the ability to report scams and fraudulent activities. Users highlight the platform's value in helping consumers make informed decisions and its role in promoting business transparency. Sitejabber's review sites and platforms receive a mix of positive and negative feedback, with users acknowledging its benefits while also pointing out areas for improvement.

### Social Media and Review Integration
Opinions on Sitejabber's social media and review integration capabilities vary among users. While some praise its functionality in showcasing reviews across various platforms, others appreciate its role in enhancing online reputation management. However, there are contrasting views, with some users expressing concerns about the platform's effectiveness in integrating social media and reviews seamlessly. This mixed sentiment highlights the diverse experiences users have had with Sitejabber's social media and review integration features.

### Customer Feedback and Experiences
Users consistently praise Sitejabber for its exceptional customer feedback and experiences features. The general sentiment among reviewers is that Sitejabber's customer feedback and experiences capabilities are highly valuable for businesses looking to improve their services and address customer concerns effectively. While some users have highlighted minor drawbacks such as navigation challenges and account setup issues for leaving reviews, the overall consensus is that Sitejabber provides a valuable platform for both businesses and consumers to engage in transparent and constructive feedback exchanges. The ability to gather insights, address issues, and enhance overall customer experiences is seen as a significant strength of Sitejabber's customer feedback and experiences functionality.

### Customer Service and Response
Users consistently praise Sitejabber's prompt customer service and efficient response capabilities. They appreciate the platform's quick resolution of issues and the ease of interacting with customers. Many users highlight the value of being able to respond to reviews promptly, which enhances their overall experience on the site. While some reviewers mention minor concerns about bias and contact options, the general sentiment leans towards positive experiences with Sitejabber's customer service and response features.

### Review Influence on Purchasing Decisions
Users generally appreciate Sitejabber's impact on making informed purchase decisions. While the platform's review system is praised for its transparency and authenticity, some users express concerns about the verification process for all reviews. There is a mixed sentiment regarding the reliability of reviews, with some users cautioning against potential fake positive reviews and the suppression of negative feedback. It is advised to approach reviews on Sitejabber with a discerning eye and consider multiple sources before finalizing a purchasing decision.

Based on user reviews, the most common recommendations for Sitejabber are as follows:

1. Monitor regularly to prevent spam or fake reviews. Users suggest that companies should regularly check their reviews on Sitejabber to ensure that there are no spam or fake reviews. By actively monitoring the platform, businesses can maintain the integrity of their online reputation.

2. Consider starting with a free option to establish an online reputation. Some users recommend taking advantage of Sitejabber's free option to collect reviews and establish an online presence. This allows businesses to build credibility and gain feedback from customers without any upfront costs.

3. Users recommend connecting with the Sitejabber team for even more management tools.

Overall, users recommend Sitejabber as a valuable tool for companies looking to strengthen their brand, attract more customers, and gauge customer sentiment. It is suggested for both small businesses and larger enterprises across various industries to utilize Sitejabber's platform in order to enhance their online reputation and drive business growth.

Based on user feedback, Sitejabber receives several recommendations:

1. Users suggest trying Sitejabber before using any other review software. They feel that Sitejabber is an ideal platform for companies looking to strengthen their brand on the web and attract more customers and profit.

2. It is recommended to regularly monitor the reviews to ensure no spam or fake entries. Users emphasize the importance of staying vigilant and actively managing the reviews on Sitejabber to maintain the integrity of the platform and ensure genuine customer experiences are shared.

3. Users advise considering starting with a free option to collect reviews and establish an online reputation. Taking advantage of Sitejabber's free option allows businesses, especially small companies or those without many reviews or a website where reviews are not set up yet, to gather reviews without initial cost and build an online presence.

While these recommendations reflect common sentiments among users, businesses should make their own informed decisions based on their specific needs and circumstances.

Some users have mentioned limitations in the free option on Sitejabber, while others have felt that the first paid option was expensive for small businesses. These concerns highlight the need for more affordable pricing options and additional features in the free plan to better cater to different user needs.

Users have expressed frustration with the process of reaching out to customer support on Sitejabber. They suggest that improvements should be made to make it easier and more efficient for users to get assistance when needed.

One user mentioned experiencing an issue where their reviews were not getting posted on Sitejabber, even after they had gone through the validation process. This problem can be frustrating for users who want their opinions and experiences shared on the platform, emphasizing a need for improved review posting mechanisms.

Sitejabber is a platform that allows users to share their experiences and provide feedback on businesses, promoting transparency and accountability. Users have found it helpful in preventing fake reviews and promoting authenticity, thanks to the verification process employed by the platform. By reporting scams and fraudulent activity, users contribute to creating a more secure online marketplace. Businesses benefit from Sitejabber as it provides a trusted platform for potential customers to see reviews, helping them build trust and legitimacy. The convenient widget offered by Sitejabber allows businesses to seamlessly collect customer reviews in a less intrusive way compared to social platforms. Moreover, businesses can take control of their online reputation by getting positive reviews and addressing customer dissatisfaction through Sitejabber. This helps attract new users and prevents potential customers from leaving to search for reviews elsewhere.

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Plus

Premium

Advanced

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Standard

Professional

Birdeye

SmartCustomer

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Consumer Ratings & Reviews

Likelihood to Recommend

<div>Sitejabber is an AI-enabled online platform where millions of buyers and businesses worldwide come together. We drive smart purchasing decisions by enabling users to find and leave feedback on businesses and their products.<br></div><div>Meanwhile, brands use our platform to amplify their reach, reputation, and revenues by sourcing and publishing reviews across multiple sites. The result is online transparency for all, with connections based on trust and confidence.</div>

Advocately

NextBee

GrowSurf

Head of human resources.

Sitejabber 2022-02-27 14:36:07

TrustRadius for Buyers

Capterra

Founder

Sitejabber 2022-02-22 00:17:22

HubSpot CRM

Culture Amp

Director Of Commercial Sales

Sitejabber 2022-02-22 10:48:23

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Negative experience

Brand awareness

Free version

Java script

Support team

Slow down

Page loading

Loading time

Free service

Customer services

Friendly platform

User friendly platform

Customer reviews

Landing page

User friendly

Friendly and easy

Easy to customize

Market research

Providing us

Easy to navigate

Home

Consumer Ratings & Reviews Software

Sitejabber is a great tool to leverage social evidence, increase web traffic, and increase corporate revenue. Sitejabber helps us improve our online presence by increasing customer loyalty and retention, building trust, and sharing on social networks like Facebook, Twitter, and Instagram. Sitejabber helps by integrating reviews into marketing content and social media efforts to improve our reputation. Provide options that encourage common sense in communicating with our consumers by responding to their reviews, whether in public or private, to provide a more personalized experience and increase customer retention and loyalty.

By providing a specific link, we practice collecting reviews automatically.
It allows us to get leads from Google by getting reviews.

I would like Sitejabber to extend the capabilities of the free version, it currently has several limits.

Sitejabber is a tool that builds trust and loyalty. It allows us to identify and connect with our customers to build commitment requirements such as loyalty and honesty.

By collecting free reviews for business, Sitejabber makes it easy to establish customer trust.
With an SEO optimized review page, Sitejabber is helpful for Google traffic and leads.
We use social proof to increase traffic and revenue, as well as customer loyalty and retention.
Buying reviews makes it easy to get leads from Google.
Increased traffic, sales, and customer experience management are benefits.

I buy a lot of stuff online, and Sitejabber is a perfect extension for me to look at the site's ratings to avoid online scams and fake e-commerce stores. Using Sitejabber with chrome extension is very easy. Visit the site you want to shop and click on the extension; this gives all the ratings and details of the website to avoid scams. You can also ask questions about the website, and the community can help with the answers.

Gives reviews.
Answers questions.
Gives you details of the website.

Asking questions regarding site.
Getting contact details of the website.

Saves us from spending money on scam websites.
Helps us making a buy decision based on the reviews.

TrustRadius for Buyers, Capterra and Trustpilot

Capterra, Trustpilot, TrustRadius for Buyers

We use Sitejabber to find out legit businesses we are dealing with online, as in the past we have faced some issues with businesses turning out to be scamming businesses. We have read all the reviews of businesses and decided if we wanted to deal with other ones. It has helped us a lot in making decisions.

Showing us reviews about the companies.
Helping us decide if we want to work with those businesses.
Finding out work ethics and CSR of the business provided by other reviewers.

It has slow customer services.
Too many ads on reviews pages.
Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.

Getting reviews for our business - Fixing our weaknesses.
We have resolved problems that were faced by customers which have helped us in many ways.

Helped our business to overcome issues faced by customers which have increased conversion rate.
The reviews has helped us fix the UX issues on our website.
Our customer services were not resolving issues on time, because of the reviews left by others we have hired more staff on customer services to tackle issues.

We use Sitejabber to manage customer reviews and customer feedback for our online retail marketplace. We have been very happy with their service. The last year has been pretty difficult on our business so we had to downgrade for the time being but I would recommend Sitejabber to any business needing help managing customer feedback.

Customer reviews.
Customer complaints.
Customer feedback.

SmartCustomer
Formerly Sitejabber

Overview

What is SmartCustomer?