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Users of Skedulo find the application to be convenient for accessing the software at their desk, allowing for easy use of the software. …
Overview
What is Skedulo?
Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.
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What is Skedulo?
Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Skedulo Product Showcase: Therapy Solution Webinar
YouTube
Product Demo: Dynamic Messaging
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Skedulo?
Skedulo’s scheduling software enables users to match available and qualified workers to customer requirements and expectations. It aims to help the user never miss a job, increase customer satisfaction, and make complex scheduling much simpler.
- Match customer needs to available workers - Select the resource best suited to deliver what customer needs
- Streamline, automate, and optimize scheduling - Use scheduling as a tool to optimize business operations
- Simplify complex scheduling with clean visuals - Visualize workers, calendars, routes, and other key data to streamline the scheduling process
- Manage the pipeline of work from request to delivery - Understand at a glance a pipeline of jobs pending, assigned, and dispatched
Skedulo Video
What is Skedulo?
Skedulo Integrations
Skedulo Competitors
Skedulo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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- Recommendations
Users of Skedulo find the application to be convenient for accessing the software at their desk, allowing for easy use of the software. With its real-time capture feature, the software enables users to accurately track service time and distance, facilitating accurate payroll and customer billing reports. The scheduling feature is highly valued by users, as it allows them to efficiently manage appointments and have improved visibility of their team's billable status. Additionally, users rely on the software to send job assignments to field agents, ensuring that different tasks are performed based on the job requirements. Skedulo has also solved the challenge of real-time time reporting, making it easier for users to track and report time accurately.
Skedulo's benefits extend across various industries such as photography and field coordination, where it effectively coordinates teams and manages schedules across different locations and continents. In industries like healthcare, Skedulo serves as a field service application, providing scheduling capabilities and customer access to on-demand scheduling. Users appreciate the software's ability to easily schedule resources without the need for manual location checking. It has also proven to be a better fit for scheduling needs compared to previous systems used by users.
Skedulo addresses specific challenges in different industries. For example, in the real estate industry, users rely on Skedulo for scheduling agents for home showings. In medical research, sales consulting, and valuation jobs, Skedulo is utilized for appointment scheduling. Moreover, Skedulo helps optimize job routing for technicians in the field, simplifying the scheduling process by proximity and job tags.
One key advantage of Skedulo is its integration with other platforms, which has been appreciated by users. Although some users have experienced issues with data saving in offline mode, they still find it beneficial overall. Users also find value in features such as tracking resource locations in real-time and automating dispatching and work order management.
Overall, Skedulo has improved efficiency and reduced manual processes for businesses in various industries. It assists with optimizing resource allocation, scheduling, and managing a mobile workforce. Users have also had positive experiences with Skedulo's visualization of field services, tracking job progress, and staff availability.
Helpful Tool for Managing Shifts and Schedules: Skedulo is highly regarded by users as a valuable tool for managing shift allocation, daily schedules, and live tracking on maps. Users appreciate the ease of scheduling, communicating appointment needs, and tracking check-ins and check-outs within the app.
User-Friendly Interface: The user interface of Skedulo is praised for being intuitive, easy to navigate, and user-friendly. Users find it simple to use and understand without requiring extensive training. Both the web and mobile apps are considered very user-friendly, even for those who are less tech-savvy.
Seamless Transition and Integration with Salesforce: Users report a smooth transition from their previous scheduling software to Skedulo. The integration with Salesforce is highly appreciated as it provides new opportunities for the company in terms of efficiency and productivity.
Confusing and Non-Intuitive User Interface: Users have consistently expressed frustration with the user interface of Skedulo, finding it confusing and not intuitive. Many reviewers have mentioned that this makes it difficult to navigate and perform tasks efficiently.
Real-Time Update Issues: Several users have reported that there are problems with Skedulo not updating in real-time based on the actual location of resources. This can lead to confusion and inefficiency in job assignments, as users may not be aware of the current availability or location of their team members.
Lack of Communication and Project Management from Skedulo Team: During the implementation process, users have encountered challenges and delays with deadlines continuously being pushed back. Additionally, there has been a significant descoping of functions. The lack of communication and project management from the Skedulo team has also been a concern raised by some reviewers.
Users recommend spending time getting to know Skedulo and its functions before using it. They suggest taking the time to understand Skedulo's features, such as scheduling and route planning, which offer more control over dispatching and field personnel. It is advised to have company data organized and conduct robust testing before integrating Skedulo. Users also recommend requesting a demo and discussing license requirements for larger workforces.
Another common recommendation is to ensure that Skedulo replaces all existing scheduling needs and syncs well with existing systems. Users suggest defining custom fields or reports upfront if time allows. They also suggest keeping an eye out for bugs and refreshing the system regularly. Although users find Skedulo easy to use, they wish for more design customization options.
Users also emphasize the importance of good communication with administrators and liaisons for making changes and ensuring smooth operations. They recommend having a good working relationship with the liaison and suggest developing consistent cadences for shift allocations in Skedulo. Users also advise researching and assessing needs before choosing Skedulo as a scheduling tool.
Overall, users highly recommend Skedulo for its ease of use, efficiency in scheduling, and helpful customer support. They appreciate Skedulo's user-friendly interface, convenient mobile app, and integration with other software like Salesforce. It is suggested to take advantage of available demos, support pages, and knowledge base to maximize the benefits of using Skedulo.
Reviews
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February 14, 2022
Skedulo. Fantastic and easy to use!
We utilize Skedulo for appointment scheduling with our phlebotomists to perform specimen draws for medical research.
- Scheduling appointments
- Uploading documents/imaging
- Provides enough tabs to get all the information to our phlebotomists
- It would be nice to have a way to communicate directly through the app. Like a live chat option open from us to our phlebotomist Skedulo users.
- Dispatching jobs/appointments
- Uploading images
- Skedulo has had a positive impact on our overall business objectives as this is the only application that we have to organize and keep our jobs scheduled and within our guidelines.
We actually use Skedulo as our only dispatching appointment program. Salesforce is not like Skedulo, but we use them together daily to ensure on-time specimen draws, delivery, and payout for all visits completed. Skedulo is very easy to interface with other programs.
February 08, 2022
Maturing Platform with Good Customer Service
We use Skedulo to schedule and route plan our valuation jobs. We integrate jobs from our jobs & workflow management system and then use Skedulo to plan and optimize both work plans and routes for our valuers.
- Friendly UI
- Continuous Product Development
- Open Source APIs
- Optimization Engine for Scheduling
- Sparse Implementation Technical & Solution Experts
- Project Planning when third party systems & vendors are involved
- Scheduling
- Optimization
- Route Planning
- Enabled Self Serve Booking capability
- Lengthy implementation window due to high degree of change management
- FTE efficiencies not yet fully realized; assumed higher levels of automation
- Enable customer innovation and new Self Serve booking capability
- Salesforce Field Service (Click Field Service Edge)
Skedulo was at a lower cost tier and a better partner for our organization from an agility and culture perspective. We have been able to grow and innovate alongside Skedulo
September 11, 2018
Great time & money saver!!
We set schedules for our sales consultants.
- Sets mileage boundaries
- Sets product ability
- Selects the closest consultants with the right product knowledge
- Eliminates human scheduling errors
- Occasionally it will not locate an available consultant because they put their block in on top of a previous appointment -- overlapping causes issues
- Fix it so the human errors of us inputting blocks is not so "perfect"
- Eliminated at least one customer service representative.... saving a salary
- Better customer service because the calls are shorter.
We used 2-3 systems before finding Skedulo, and it works excellent! The staff at Skedulo listens to what we need and works on updates constantly making it a more efficient tool.