SketchUp

Product updates are released fairly regularly but focus more on minor details than major function upgrades. Third-party training sources are as good as, and in some cases better than direct support.

Continued improvement over time. Simple program with few technical issues. Massive community support, including plugins for out-of-the-box limitations, that can be downloaded through an integrated extension warehouse.

Sketchup is so intuitive; I can't recall ever looking for official support. However, there are many user forums online that can answer more questions. The usefulness of the online forums is, however, tempered by the fact that there have been many versions of the software under different ownership and support regimes, and thus finding the right information for the right version of the software can be a challenge.

I haven't had to use it so far.

I personally haven’t had to use SketchUp support as of yet.

No problems with the software or receiving support that I can recall

We can easily find the tutorials, plugins, and 3D models from the warehouse or on the internet. Most of the models are free to use and there are many free useful plugins that we can use to make our work more smooth. Some new tools for SketchUp are very convenient for users.

I've never had to use their official support - just the forums and online materials, but those have been of middling help. Frequently I'm stymied by either a lack of functionality or the requirement to use 3rd party plugins to do what I want if I want to try to do something fancy or complicated with SketchUp - and the attitude from their support seems to be "yeah, that's how it is." I also have tried to reach out when something broke - like when the model warehouse was removed from our version, and I did not hear back. I think you have to be relatively self-sufficient if you need something more than the basics from SketchUp.

I have never had to use SketchUp support. I've always been able to find what I need using YouTube videos, of which there are tons. I have used some of the SketchUp tutorials and they have been very helpful.

We have rarely needed customer support. There are really no occasions where we had an issue with the program.

I haven't really needed to use support.

Customer support is excellent, they are prompt and give you a proper solution for your problem. But as the software is so easy to use you do not require the support. Go on YouTube and search for your problem and it is solved in minutes. Great forums also help me in case I get stuck somewhere.

SketchUp has an excellent support team. But the software's capabilities are suitable for other industries rather than 3D printing. There are not many things to do with the support team. SketchUp's nature is not suited well for the 3D printing industry. I give it this rating because SketchUp's internal support team is excellent; there are a sufficient amount of user forums and groups for SketchUp.

Support isn’t always quick to respond and requires a lot of effort to explain and document bugs for review or future consideration. There isn’t any support for 3rd party add-ins.