Excellent tool for education Customers, Partners, and employees alike
We deliver customized professional learning asynchronous courses to K-12 school districts throughout the US. Skilljar allows us to create …
Overview
What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning…
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Popular Features
- Learning administration (20)9.494%
- Progress tracking & certifications (22)8.686%
- Course catalog or library (21)8.585%
- Learning reporting & analytics (22)7.373%
Reviewer Pros & Cons
- This platform plays well with others! The seamless integration with our CRM and other tools has been a huge plus. It allows us to maintain a cohesive ...
- Although the platform supports some collaboration features, expanding on this aspect would be valuable. For instance, incorporating discussion forums ...
Pricing
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Skilljar’s Customer Education LMS Platform?
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.
Turn new buyers into successful users:
Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.
Partner with the experts in external education:
Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.
Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.
Improve customer retention:
Trained customers are more likely to use a product, understand the value, and not churn.
Get data-driven insights:
Skilljar data can integrate with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.
Strengthen the power of a brand:
Skilljar can help to create an ecosystem of trained and certified customers and partners, and turn customers into product experts and evangelists.
The vendor states companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.
Skilljar’s Customer Education LMS Platform Screenshots
Skilljar’s Customer Education LMS Platform Video
Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. In this video, TrustRadius goes over some of the top features, pricing, and user sentiment of Skilljar.
Skilljar’s Customer Education LMS Platform Integrations
Skilljar’s Customer Education LMS Platform Competitors
Skilljar’s Customer Education LMS Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Security |
Skilljar’s Customer Education LMS Platform Downloadables
Frequently Asked Questions
Docebo Learning Platform, Thought Industries, and LearnUpon are common alternatives for Skilljar’s Customer Education LMS Platform.
Reviewers rate Learning administration highest, with a score of 9.4.
The most common users of Skilljar’s Customer Education LMS Platform are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(106)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
The most common recommendations from users about Skilljar are as follows:
- Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
- Customize content as much as possible and have a plan in place for implementation and content creation.
- Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.
These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
September 30, 2023
An easy choice for an excellent LMS.
Score 10 out of 10
Vetted Review
Verified User
We implemented Skilljar's LMS in February of 2021 to provide self-service training for our customers. Our Academy comprises several catalogs tailored to the needs of Developers, Product Owners/Administrators, and End-Users, offering comprehensive guidance on implementing, utilizing, and optimizing the use of our platform. Skilljar is the solution for effectively scaling our customer onboarding and ongoing education efforts.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
Before adopting Skilljar, we relied on weekly webinar training sessions, which, while effective, had limitations. The webinars were not always accessible to customers at their preferred time, and the content was sometimes mismatched where customers were within the onboarding/adoption lifecycle with us.
Skilljar has been essential in overcoming these challenges; it's easy to use, and the support I've received is unparalleled. We average over 1K students monthly and have received fabulous feedback on our content and Skilljar itself. Since launching, I've consulted several customers wanting to start their own LMS, having been inspired by our own Skilljar academy.
- Self Service and Self Paced user experience
- Alleviated team bandwidth and improved the scalability of learning content.
- Easy platform customization without needing coding SME
- Accessibility features - it would be awesome to have a closed captions tool for video lessons for those who do not have software that does that.
- Custom Dashboards in Analytics
- Additional Event extraction options
- Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
- Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
- Since launching Skilljar, we've seen a 16% increase in active users.
No
- Price
- Product Features
- Product Usability
- Product Reputation
Cost and ease of use for an administrator were the most important to us. The price was within the range we anticipated compared to other LMSs that provide the level of functionality and feature suite we evaluated. The backend admin dashboard was really nice and helped sell the product for us. We also liked that the system was easily configurable and didn't need to spend time customizing UI/UX. When we did want to enhance the look and feel it was pretty easy to do using tips from Skilljars developer center. I'm not a coder, and they made it easy to apply the design updates I wanted.
Skilljar has consistently met or exceeded my expectations, and I've been pleased with their attention to consistent product updates and enhancements based on user feedback. Looking back, I'd recommend including a "product update frequency" as a comparison point.
- Content updates and management
- Configuring and customizing catalog page structure and design
- Identifying popular courses by enrollment or completion
- Engagement trends at course and lesson levels
- I honestly haven't had many challenges using the tool.
Yes, but I don't use it
We recently updated all of our content to SCORM files and while our customers are less likely to use the mobile interface, I've tested it and it's pretty nice. Content dynamically fits how I would expect and it's easy to navigate.
September 09, 2022
Skilljar Customer Education Software Review
We use Skilljar Customer Education Software for customer, partner, and employee training. This includes everything from compliance training to certifications. Our previous LMS was clunky and not user-friendly so it was hard to get users. Skilljar Customer Education Software addresses this as it's a user-friendly platform that has helped increase engagement and decreases turnover.
- Analytics
- Great Support
- User friendly
- Duplicate/copy catalog pages and learning paths to domains
- Assigning training option could work better
- Have the option to be gated (SSO) and non gated on the same domain
- Faster Product Adoption
- Improved Scalability
- Admin time reduced
Skilljar Customer Education Software is easier to use and can do a lot more in fewer clicks than Cornerstone. Cornerstone was a clunky system with the focus not on learning like their other suites and the UI was not user-friendly. Spent my time on the admin work than I do now and students like the workflow and usability of Skilljar Customer Education Software better.
Yes
Cornerstone On Demand. Skilljar Customer Education Software is a more user-friendly UI for students and admin.
- Price
- Product Features
- Product Usability
- Product Reputation
Usability
I wouldn't change anything
November 02, 2021
Great Implementations Lead to Great Experiences
We use Skilljar as an education portal for software customers as a subscription offering. We have some free content available for all customers and prospects. We also have a separate domain for partners to engage and learn about our products. Skilljar is specifically used for both on demand and live training.
- Live sessions are easy to manage.
- Student administration.
- Great help pages.
- More analytics without have to purchase data connector.
- More flexibility on page design without heavy code snippets.
- Positive impact, it has made signups for live training much more automated.
- Reporting is easier with Skilljar vs. old method, but still could be better.
- Docebo Learning Suite, Cornerstone OnDemand, Open LMS (formerly moodlerooms), SAP Litmos and Saba Cloud
Docebo - terrible support.
CSOD and Saba - more of an enterprise focus instead of external customers (also terrible CSMs).
Open LMS - not enough features.
SAP Litmos - good feature set.
Skilljar - great product, great sales experience (twice), great implementation experience (twice).
CSOD and Saba - more of an enterprise focus instead of external customers (also terrible CSMs).
Open LMS - not enough features.
SAP Litmos - good feature set.
Skilljar - great product, great sales experience (twice), great implementation experience (twice).
10
Customer Education are the primary users of the LMS, with a team of 10.
2
One needs to understand the Skilljar LMS Dashboard (admin portal) in order to be able to support and troubleshoot issues.
- Subscription-based (paid customers) needing to get certified (Live and on-demand training).
- Partners getting certified on the our products (sales and service delivery).
- Prospects learning about our products.
- I would like to expand our usage of the data that flows to SFDC so we can also possibly generate sales leads.
- I would like CSM team to look at Skilljar data (in SFDC) to ensure new customers are getting the education they need.
57.77777777777778%
5.8
N/A
N/A
Yes
Skilljar replaces Litmos as our external customer facing education tool, as well as new learning portal for partners.
- Price
- Product Reputation
- Prior Experience with the Product
My previous experience at Rapid7 with Skilljar meant I knew it was going to be a good fit.
I would not change much. There are some new players in the market that I might have investigated more, but I am happy with my choice.
- Implemented in-house
No
Change management was minimal
none
- Setting up SSO with our platform (a lot of work).
- Group management.
- User migration.
- Timing it all to work out well.