Name: SkyChat
Author: Proactive System

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

Visual Collaboration

VoIP

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bug Bounty

C/C++ Integrated Development Environments

Cloud Storage

Data Recovery Service

Database Management

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

Network Performance Monitoring

Network Virtualization

Non-Relational Databases

Process Mining

Session Border Controllers

Threat Hunting

Web Access Management

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Reference Management

Demand Generation

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Personalization Engines

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Insurance Underwriting and Rating

Library Management

Medical Billing

Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

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SkyChat is a chatbot platform developed by Proactive System Ltd. According to the vendor, it is designed to enhance communication and engagement between businesses and their customers. It offers features such as automated instant response, personalized service, interactive conversations, and effective feedback collection. SkyChat is targeted at small to large companies in various professions and industries, including customer service, marketing, sales, consumer research, and food & beverage.

**Key Features**

**Instant Response**: According to the vendor, SkyChat provides automated instant response capabilities, allowing businesses to offer round-the-clock convenience to their customers. It is said to efficiently handle a high volume of clients, potentially surpassing the capabilities of human agents.

**Handle more clients**: The vendor claims that SkyChat supports many concurrent users, enabling businesses to effectively manage and engage with their customers. This feature is intended to help businesses save on human costs and increase overall efficiency.

**Personalized Service**: SkyChat is designed to engage customers through real-time interaction, facilitating the gathering of information and understanding of individual needs. According to the vendor, this personalized approach aims to enhance the customer experience and foster stronger relationships.

**Interactive Conversation**: The vendor states that SkyChat supports various forms of communication, including plain text, images, and list buttons. This feature allows businesses to surprise and engage customers with interactive elements, potentially creating a more dynamic and enjoyable conversation experience.

**Natural Response**: According to the vendor, SkyChat is designed to mimic conversational interactions with friends, allowing customers to communicate in a natural and friendly manner. This approach is intended to make customers feel at ease and receive assistance in a warm and approachable manner.

**Effective Feedback Collection**: SkyChat is said to simplify the process of collecting feedback from customers, potentially providing businesses with valuable insights to improve their products and services based on customer input.

**Chatbot available across popular channels**: The vendor claims that SkyChat ensures accessibility for customers through their preferred communication channels. This feature aims to allow businesses to reach customers on platforms they are already using, potentially increasing the chances of successful engagement.

**Designed to fit perfectly into your business**: SkyChat offers customizable chatbot solutions tailored to different industries, according to the vendor. This feature aims to ensure that the chatbot aligns with the unique vision and requirements of each business, facilitating a seamless integration into existing operations.

**Product Catalog (Retail)**: SkyChat is said to provide a feature that displays product details in categories, potentially enhancing the shopping experience and facilitating cross-selling opportunities for customers.

**Effective Promotion (Retail)**: According to the vendor, SkyChat offers a feature that promotes new food items or campaigns directly to customers, increasing awareness and encouraging purchases. This feature aims to help businesses effectively market their products and drive sales.

Starter

Basic

Custom

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SkyChat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Proactive System

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Overview

What is SkyChat?