Skype for Business (formerly Lync), now part of Microsoft Teams Reviews

I gave it a 9/10 rating because there is always room for improvement. The overall support for Skype for Business is great, however, they are not always able to solve the issues and problems we have with skype. With that being said, the support for Skype for Business has always been speedy and have always reached out in a timely manner.

Support for Skype is handled internally, but I have not heard of complaints from external support needed from our global information technology team.

As every team has strengths and weaknesses, I believe that every team can improve on points such as speed, practicality, communication. I haven't had many occurrences for which I needed Skype support, but the ones I did have were well attended to and got resolved.

There are only ever minor bugs on Microsoft's Skype for Business. This makes it easy to troubleshoot for users and IT departments. Uninstalling and reinstalling the app provides a solution to most problems resulting from the application. The simplicity and ease of the tool makes it less probable for need of support.

I didn't have any particular problems with Skype for Business, but we have assistance with Microsoft tools with a partner who is not always precise and punctual. I don't know if it is possible to have direct assistance from Microsoft Italy and if this is actually more precise and punctual.

I'd say it's a positive that I've never needed support, so I think this means they are resolving bugs in the background pretty quickly.

Because it makes life at work easier and is just a quick and easy way to find out the info you need.

Quick turn around. Personable assistance when needed.

Direct support from Microsoft, what else would you want? :)

I never have a problem - Skype is always reliable.

We've had very limited issues with Skype for Business.

Skype for Business is a good tool and reliable to use for instant messaging. In the company I was working with, it was an easy way to get a hold of people. I really liked that over email sometimes (easier to ignore an email than it is an instant message you receive, especially if your status is shown as available).

I never submitted a ticket.

Skype for Business is being retired by Microsoft meaning that the support for the product is lacking. It is easy to use and any support for existing features are available. There are online support articles on the Microsoft website which explain how to get started with Skype for Business. The only downside is that Microsoft is not concerned with improving the product.

Reliable product with minimal issues. Haven't had to contact support for questions on this product. Minor glitches can be resolved with a quick google search, and there are constant updates that Microsoft pushes out to the software to keep security updated.

I found Skype for Business improved our work life as we can be anywhere and still be able to connect with others quickly to share information. This is an important milestone for a lot of corporate people.

The support team behind Skype for Business is there. If there is any issue or problem, I would reach out and get a response in a quick and timely manner.

I had trouble while setting up Skype initially. The support responded within a weeks time. They were helpful with all the inquiries.

I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.

Skype has been around long enough that there's quite a lot of resources available online, including from Microsoft. However, this can also be problematic since it's been through so many versions, and sometimes support for one version or iteration of Skype is totally irrelevant for the most recent version. This has improved recently as Microsoft has worked to unify their apps, but there's still plenty of room for improvement.

Microsoft Customer support is terrible all around. We have tried to get ahold of them constantly and get in the loops of customer service where no one knows what to do and no individuals are able to help us ever. The online forums are fine, but also throw you in a custom service loop as well.

If you aren't using 0365 for Skype, then the infrastructure can be intimidating and complex, depending on your needs. Hosting on 0365 is a no brainer if you are greenfield.

The support we have gotten has been great. We've had a few calls for helping Apple users, as they tend not to be as tech-savvy, and the support operators have been top-notch. We have had no other issues as it relates to their support team and working with our staff and faculty.

I have never used Skype for Business support which means the product is good enough to not need support all the time.

I haven't had to ask for support yet, so I really can't give an honest rating. Based on former experiences with other Microsoft products, I would give it a 7 as most of the times you can find the answer to your questions just by looking it up on their website's Q&A.