Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams Reviews

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Score 9 out of 10
Vetted Review
Verified User
Review Source
I gave it a 9/10 rating because there is always room for improvement. The overall support for Skype for Business is great, however, they are not always able to solve the issues and problems we have with skype. With that being said, the support for Skype for Business has always been speedy and have always reached out in a timely manner.
Jatel Desai | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There are only ever minor bugs on Microsoft's Skype for Business. This makes it easy to troubleshoot for users and IT departments. Uninstalling and reinstalling the app provides a solution to most problems resulting from the application. The simplicity and ease of the tool makes it less probable for need of support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I didn't have any particular problems with Skype for Business, but we have assistance with Microsoft tools with a partner who is not always precise and punctual. I don't know if it is possible to have direct assistance from Microsoft Italy and if this is actually more precise and punctual.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Skype for Business is a good tool and reliable to use for instant messaging. In the company I was working with, it was an easy way to get a hold of people. I really liked that over email sometimes (easier to ignore an email than it is an instant message you receive, especially if your status is shown as available).
September 26, 2019

Hidden Gem in Office 365

Kaleb-John Loo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Skype for Business is being retired by Microsoft meaning that the support for the product is lacking. It is easy to use and any support for existing features are available. There are online support articles on the Microsoft website which explain how to get started with Skype for Business. The only downside is that Microsoft is not concerned with improving the product.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Reliable product with minimal issues. Haven't had to contact support for questions on this product. Minor glitches can be resolved with a quick google search, and there are constant updates that Microsoft pushes out to the software to keep security updated.
January 13, 2020

Skype is the way!

Score 10 out of 10
Vetted Review
Verified User
Review Source
The support team behind Skype for Business is there. If there is any issue or problem, I would reach out and get a response in a quick and timely manner.
September 17, 2019

Skype is THE Business!

Sarah Bandy | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Ho'omana Nathan Horton | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Skype has been around long enough that there's quite a lot of resources available online, including from Microsoft. However, this can also be problematic since it's been through so many versions, and sometimes support for one version or iteration of Skype is totally irrelevant for the most recent version. This has improved recently as Microsoft has worked to unify their apps, but there's still plenty of room for improvement.
Chris Lesner | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Microsoft Customer support is terrible all around. We have tried to get ahold of them constantly and get in the loops of customer service where no one knows what to do and no individuals are able to help us ever. The online forums are fine, but also throw you in a custom service loop as well.
Justin Wiebe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The support we have gotten has been great. We've had a few calls for helping Apple users, as they tend not to be as tech-savvy, and the support operators have been top-notch. We have had no other issues as it relates to their support team and working with our staff and faculty.
María Lucía Santagata | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I haven't had to ask for support yet, so I really can't give an honest rating. Based on former experiences with other Microsoft products, I would give it a 7 as most of the times you can find the answer to your questions just by looking it up on their website's Q&A.

Skype for Business (formerly Lync), now part of Microsoft Teams Scorecard Summary

Feature Scorecard Summary

Performance & Compatibility of Online Events Software (4)
75%
7.5
High quality audio (198)
80%
8.0
High quality video (193)
79%
7.9
Low bandwidth requirements (190)
67%
6.7
Mobile support (157)
71%
7.1
Screen Sharing (2)
76%
7.6
Desktop sharing (200)
80%
8.0
Whiteboards (123)
72%
7.2
Online Meetings / Events (5)
77%
7.7
Calendar integration (182)
83%
8.3
Meeting initiation (191)
82%
8.2
Integrates with social media (90)
69%
6.9
Record meetings / events (148)
76%
7.6
Slideshows (119)
75%
7.5
Online Events Collaboration (3)
77%
7.7
Live chat (179)
83%
8.3
Audience polling (97)
74%
7.4
Q&A (97)
74%
7.4
Online Events Security (3)
74%
7.4
User authentication (145)
77%
7.7
Participant roles & permissions (151)
76%
7.6
Confidential attendee list (113)
70%
7.0

What is Skype for Business (formerly Lync), now part of Microsoft Teams?

Skype for Business was a unified communications tool superseded by Microsoft Teams.

For personal use, Skype Desktop and Mobile apps are still available for download, but for business functionality the vendor now fully supports Microsoft Teams as the replacement for Skype for Business.

Skype for Business (formerly Lync), now part of Microsoft Teams Pricing

Skype for Business (formerly Lync), now part of Microsoft Teams Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Skype for Business (formerly Lync), now part of Microsoft Teams?

Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.

What is Skype for Business (formerly Lync), now part of Microsoft Teams's best feature?

Reviewers rate Calendar integration and Live chat highest, with a score of 8.3.

Who uses Skype for Business (formerly Lync), now part of Microsoft Teams?

The most common users of Skype for Business (formerly Lync), now part of Microsoft Teams are from Enterprises and the Information Technology & Services industry.