High quality audio (128)
Desktop sharing (112)
High quality video (126)
Low bandwidth requirements (123)
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
Skype (the personal edition) is a free web meeting, video
conferencing, and VoIP software. The free version includes instant messaging, audio
and video Skype-to-Skype calls, the ability to call mobile phones and
landlines, paid international calling, and conference calling capabilities for
up to 25 people. During video sessions, users also have the option to share
their screen with other participants. Other distinctive features include background blurring, voice and text translation, location share, conversation search, and integration with Microsoft's Digital Assistant, Cortana.
This version of Skype works on phones, desktop, tablet, browsers, Alexa, and Xbox. Users can call landlines and mobile phones from around the world by paying for Skype Credit or signing up for Skype subscriptions, a monthly contract for users who only need service to specific regions. Users can also pay to have a local phone number through Skype Numbers, so that they can answer phone calls from their desktops, tablets, or smartphones. They can also send SMS text messages and share their location using the Skype mobile app.
Frequently Asked Questions
- It does video calling very well.
- You can share files easily over the platform.
- The chat / instant messaging feature was robust.
- It's very accessible. Users on many platforms can use it.
- It is reliable. I have not had issues with uptime or charshing.
- I think that often people are confused on what usage or functions will cost them money to use.
- Everyone is concerned about security and safety these days. I don't conduct secret business over Skype but I've heard there may be some concerns about this issue if you are thinking of using it for sensitive information.
- Chat history gets deleted after a certain point so if keeping years long records is something that you are looking to do consider saving chunks off from time to time.
- Notification system of Skype is awesome.
- You can set your group video call to Dynamic View.
- During a call, you can send files, share contacts, add callers, and share your screen.
- Skype need to improvement in Performance
- The mobile version does not update conversations immediately So need to work on it.
- The file size limit on shared files is less.
- Using our mobile phones, tablets, and desktop PCs to communicate with others is doable, as long as we remember to keep track of our conversations on all of them.
- Excellent video conference software with a solid backbone and an intuitive user interface. When discussing in-depth problems with customers, this is very beneficial.
- Slack-like chat that is constantly being updated by Microsoft makes it simple for businesses to stay on top of communication with others.
- A sign-in procedure that is more secure, and network delays during video calls degrade the user experience, as well as an even more streamlined user interface, are all goals.
- Updated feature sets are required to remain competitive. While operating, it may crash, thus this has to be addressed.
- Skype has a premium calling option and the call prices should go down as a result of the improved integration.
- Voice calls
- Instant messaging
- File transfer
- Private calls
- Closed caption auto recordings per person in a group (Live Captions)
- Easy interface
- Better more user-friendly whiteboard for virtual engagement.
- Tracking questions.
- PowerPoint interface.
- Expedites meeting scheduling now that it can all be virtual.
- Many people from different locations can get on a call more easily without the hassle of traveling.
- Very user friendly!
- I’d like to see a feature where you can do interactive presentations - unless this has already been implemented within the past few months that I have not used it!
- Some connectivity issues.
- Other than that I don’t see any other improvements needed since this already helps our team tremendously.
- Doesn't require high internet speeds.
- Voice calls.
- Instant messaging.
- Screen sharing and recording.
- Freezes often.
- Needs to update and add more features as competitors provide more and better offerings.
- UI has been the same for years.
- No new features, would love to see some more.
- UX/UI is very intuitive
- Built in video features make privacy/backgrounds simple
- Cross-device functionality is seamless
- Audio quality is horrible: choppy, robotic, dropped, etc.
- Other functions outside video calls are virtually useless + other apps (Slack) work much better
- Limited features: no breakout rooms, lack of interactivity, it's very basic
However, if you're looking for a more robust system and video/audio quality are extremely important features to you, I'd look elsewhere. We're a smaller team so dealing with multiple accounts/different logins across SaaS programs isn't an issue, but I could see this problematic if you're a larger organization managing everything from a central account (Microsoft for example).
- It works good across multiple platforms. This is very important, since so many organizations are dealing with multiple/mixed OS's in their environments.
- It works really well among different programs, as it integrates seamlessly especially with the MS Office suite. This is a benefit to users, since they can access Skype form within programs.
- It is very easy to use, especially from a user standpoint. There is not really formal training that is required for users to be able to utilize this in their everyday work.
- You really need a strong internet service connection to work with Skype, which helps when making video calls/conferencing, etc. Otherwise, weaker connections will lead to more issues with the above.
- Skype needs to be more secure overall, as it has come under attack lately from hackers, intrusions, etc. This then leads to user information possibly becoming exposed, etc.
- The platform needs to be more stable overall. As compared to some other collaboration software on the market, Skype does seem to have more stability issues overall.
- Sharing screen
- Integration with other softwares.
- Using in my phone.
- Sometimes connection problems.
- Reliable connection for calls and conference meetings
- Ability to join a meeting from a phone line
- Ability to share screen with other meeting participants
- Ability to record meetings
- Not possible to hold Webinars
- No social networking groups unlike Teams
- Ease of use
- Easy to set up
- Presentation mode is good and stable
- Skype sometimes “staggers” during calls and voice or video will lock
- There are issues with ‘Skype bombing’
- There is a sense Skype is not secure
- Good quality video stream for video calls
- Ability to transfer "massive" files via chat
- Skype works even with very slow internet speeds
- If there are a large number of participants in a conversation, there may be problems with the audio volume of individual participants.
- In the latest updates, a pop-up window during a conversation is more disturbing than helping.
- Privacy of communication and file transfers
- Sharing the screen and recording
- Organizing contacts so that Favorites/Most common can be sorted from the rest
- Deleting contacts no longer wanted on a list
- More emoticon options
- A white board would be helpful
- Perfect for chatting via text. Has emojis, file sharing, audio sharing, and even video sharing capabilities.
- Good for video chats. You can do 1 on 1 sessions with a good quality video.
- Privacy is also another important function they have. They allow for private conversations between users.
- Ability to delete conversations with sensitive information you may not want seen by users not authorized. Can share confidential information via Skype.
- Customizable profiles to fit your company culture.
- Allow more options when it comes to screen sharing. Allow Skype to share multiple screens for users with 2 or more screens.
- Allow users to take gain remote access via Skype. This would be a huge improvement and something IT departments can use for trouble shooting as well.
- Be more comparable to Slack in regards to the chat function. Create rooms and send certain people messages in large chats.
- Accessible — Easy to use and navigate the user interface, even for individuals uncomfortable with technology.
- Compatibility — Skype can be downloaded across nearly all device types, including (but not limited to) Mac, Windows, Android, iOS... even the Xbox One gaming system.
- Microsoft Ecosystem — If you are part of an organization already utilizing other Microsoft products (e.g. Office 365, Teams, etc) Skype is part of the Microsoft line of products and will integrate easily into an existing Microsoft-based workflow.
- Microsoft Ecosystem — While this might be a positive for some people, many organizations are not a fan of the Microsoft ecosystem. For organizations that utilize other systems, such as Google Workplace, Skype might not be the best fit.
- Lack of Breakout Rooms (or similar functionality) — For meetings that require the ability to break away into subgroups, Skype currently does not offer an equivalent to Zoom's breakout room functionality.
- Technical issues — (in our experience) Skype video tends to freeze mid-call more frequently than in other competitor's software. Audio will continue to be heard from from "frozen" participants, but until the affected individual leaves and re-enters the meeting, screen will remain frozen for the duration of the call.
- Can be installed on basically any device
- Video meetings four groups of any size
- Recording meetings is not intuitive
- Zoom is easier to broadcast webinars
- Need to download and update often
- Special account needed
- Allowing you to call someone across several devices, including phones, tablets, and desktop computers
- Allows you to record your sessions to be used for record keeping or Podcast creation
- Allows you to have multiple people dial in to the same call easily and smoothly
- Skype's overall UI is a little confusing, especially the phone app
- It's unclear how to steer a Skype call, which is to say if I call someone and they have Skype on multiple devices, do they all ring or just the one related to the method I used to call (phone #, email, etc.)
- Skype tries to be not just a communication device but also somewhat a social media platform, which it doesn't need to be.
- Instant notifications
- Retention of conversation logs
- Ease of installation/packaging with OS
- Needs updated feature sets to stay competitive with other offerings.
- Needs expanding if they are going to compete with Other conferencing options.
- Needs an updated UI to refresh the look and modernize it.
- Seamless chat similar to Slack in that way makes it really easy to communicate quickly with clients
- Great video call software that makes screen share easy and effective. Really helpful when going over in-depth issues with clients.
- Calls international are great and save us paying unnecessary fees.
- I wish it was easier to share your profile with a QR code.
- Would be a cool feature to have Skype synch with your google or Microsoft calendar.
- Honestly works great, not a lot to complain about!
- International calls
- Reliable backbone
- Simple interface
- Even more streamlining interface.
- Improved cost transparency.
- More secure sign in process.
- Free and accessible
- Easy to use
- Widely used
- The sign in process is confusing at times
- The video quality is not always great
- Not everyone has access to it
- Widely available.
- Quality connection.
- Skype Translator is not very reliable.
- Good job branding between personal and corporate use
- Ease of use
- Usernames that can be recalled easily and directly
- Good plugins
- Not easily linked or created from my calendar
- Seems to be an older brand now that is being chosen less
- Don't like that we need to have two seperate apps for Skype Business and Personal
In general, Skype provides a great free service that provides quality video and voice calls. They Skype Number you can receive is pretty great as well if you don't have an office number!
- Customer Outreach
- Customer service