Skype - No longer the industry leader
Rating: 2 out of 10
June 22, 2024
Verified User
Vetted Review
Verified User
8 years of experience
Collaborations, chat, video conferencing and meetings
- Collaboration
- Meetings
- Video Conferencing
Overview
What is Skype?
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to…
Learn from top reviewers
Skype - No longer the industry leader
Rating: 2 out of 10
June 22, 2024Collaborations, chat, video conferencing and meetings
Verified user
Manager
8 years of experienceEasy and affordable option for local number with unlimited local calls
Rating: 8 out of 10
June 18, 2024We use Skype for international calls, local calls in place of a regular office number, and for text communication with international vendors.
This lets us answer calls from ...
Skype - A good business communication and marketing tool
Rating: 8 out of 10
June 14, 2024We use Skype to make calls to customers in US, UK, etc. which are in different time-zones. Skype is our mode of communication to prospects and existing clients. Our developers...
Ameya Pandit
Executive - Marketing
Marketing Professional
MetaSys Software Pvt. Ltd.
10 years of experienceGreat for one on one
Rating: 6 out of 10
October 18, 2023It has allowed us to connect with our team members around the world in one on one scenarios. It is helpful to be able to see them face to face even when we cannot see them in ...
Verified user
Professional
7 years of experienceSkype, a good third option.
Rating: 4 out of 10
April 24, 2023We use Skype in our organisation in a small scale meeting setting. We have a number of boarding students who use Skype for contact with family and support networks. We also us...
Verified user
Supervisor
5 years of experience"Skype is unmatched in terms of its user base, reliability, and ease of use."
Rating: 9 out of 10
February 1, 2023We use Skype, an effective tool for communicating internationally. It's the best software for calls, meetings, and instant messages due to its multiple communication methods. ...
Adil Khan Robin
Team Lead - Information Technology
Front-end Developer| Team Lead
Dhaka IT Solution
1 year of experienceThe software will upgrade your work pattern and will help in achieving your business goals more fast and make your communication more easy.
Rating: 10 out of 10
December 1, 2022We use Skype in our organization to get connected at every time and at any place through this software as it helps us a lot in communicating and passing information from one p...
Verified user
Analyst
2 years of experienceSeamless user interface.
Rating: 7 out of 10
July 12, 2022It's used for video, audio discussions and file sharing. Because of COVID-19 it has become part of our life and our day-to-day communication has become so seamless. We are usi...
Verified user
Professional
2 years of experienceMore entrusted and enshrined than other platforms like Zoom or Teams
Rating: 6 out of 10
May 24, 2022Skype is used for team members to keep in touch and direct message one another. Groups can be made to include multiple people/departments. It is widely used throughout the who...
Verified user
Professional
9 years of experienceCommunication made easy and comfortable with a personal touch
Rating: 9 out of 10
April 6, 2022In these times where online communication is vital and every IT organization is in dire need of a meeting tool that covers all professional aspects as well as requirements for...
Verified user
Analyst
10 years of experienceUser friendly and great connectivity - 10/10
Rating: 9 out of 10
November 29, 2021Due to covid-19, we had to implement many online strategies in order to communicate. Skype allowed us to schedule meetings with people in our department and across other depar...
Verified user
Employee
3 years of experienceAn All Around Good Communications Tool
Rating: 8 out of 10
November 29, 2021We use Skype to communicate externally with other peer organizations. Notably we have also used Skype to communicate with job applicants in other countries. As a large organiz...
Jason Hartigan
Analyst - Information Technology
Business Analyst
Bowling Green State University
8 years of experienceSkype has delivered as promised in a virtual world
Rating: 8 out of 10
November 24, 2021We use Skype to engage customers virtually. Due to the pandemic access was curtailed and we needed to quickly adapt to the virtual world and Skype was 1 tool in our arsenal.
Call on a budget!
Rating: 8 out of 10
November 9, 2021We use Skype, to conduct and monitor all our Sales calls and reach out programs, It is used primarily by our sales, product/Ops, and customer service teams to stay in touch wi...
Verified user
Team Lead
7 years of experienceSkype: Feel free to connect!
Rating: 8 out of 10
October 28, 2021Skype is a primary and needful app for me and our organization. Skype is very good for personal or small group chatting and meeting. It is well distributed and well accepted. ...
Chetan Chandrapal
Engineer - Information Technology
.NET Developer
Impero IT Services
4 years of experience
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What is Skype?
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is GoTo Connect?
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What is Lifesize Video Conferencing?
Lifesize is a web conferencing platform focused on making video conferencing systems and video conferencing apps work well together, while still being easy-to-use. Their platform incorporates web conferencing software with meeting room devices and wireless screen sharing.
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Features
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Product Details
- About
- Tech Details
- FAQs
What is Skype?
Skype (the personal edition) is a free web meeting, video
conferencing, and VoIP software. The free version includes instant messaging, audio
and video Skype-to-Skype calls, the ability to call mobile phones and
landlines, paid international calling, and conference calling capabilities for
up to 25 people. During video sessions, users also have the option to share
their screen with other participants. Other distinctive features include background blurring, voice and text translation, location share, conversation search, and integration with Microsoft's Digital Assistant, Cortana.
This version of Skype works on phones, desktop, tablet, browsers, Alexa, and
Xbox. Users can call landlines and mobile phones from around the world by
paying for Skype Credit or signing up for Skype subscriptions, a monthly
contract for users who only need service to specific regions. Users can also
pay to have a local phone number through Skype Numbers, so that they can answer
phone calls from their desktops, tablets, or smartphones. They can also send
SMS text messages and share their location using the Skype mobile app.
Skype Video
What is Skype?
Skype Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.
Reviewers rate Audio conferencing highest, with a score of 9.
The most common users of Skype are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(2593)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
User-Friendly Interface: Users have consistently praised Skype for its user-friendly interface, noting its intuitive design that allows for easy navigation without the need for extensive training. For instance, reviewers have mentioned how they quickly adapted to the platform's layout and features, streamlining their communication process.
Cost-Effective Communication Platform: Many reviewers appreciate the cost-effectiveness of Skype, with its free version offering a wide range of essential features and the paid version being budget-friendly, especially for international calls. Users often highlight how Skype has helped them save on communication expenses while still providing high-quality services.
Reliable Connection Quality: Numerous users value Skype's reliable connection quality during calls and conferences, as well as its seamless support across multiple devices, which enhances their overall communication experience. They frequently mention instances where Skype maintained clear audio and video connections even in challenging network conditions, ensuring productive meetings and conversations.
Call Quality: Users have consistently reported issues with dropped calls, slow internet connections affecting call quality, and choppy audio on Skype. These problems have hindered smooth communication experiences for many users.
Interface Confusion: Some users have found the Skype interface confusing, especially on the phone app, which has led to difficulties in navigating the platform efficiently. This lack of intuitive design has frustrated users seeking seamless interactions.
Feature Limitations: Users have highlighted that Skype lacks important features like breakout rooms, interactivity options, and integration with corporate email systems, making it feel basic compared to other conferencing platforms. The absence of these functionalities has limited productivity and collaboration possibilities for users across various settings.
Reviews
(1-25 of 139)Companies can't remove reviews or game the system. Here's why
Easy and affordable option for local number with unlimited local calls
Rating: 8 out of 10
June 18, 2024
BM
Vetted Review
Verified User
15 years of experience
We use Skype for international calls, local calls in place of a regular office number, and for text communication with international vendors.
This lets us answer calls from an "office" phone line whether we are in the office or not, and also allows us to make calls from this number to other local US numbers, even if an employee is not currently in the US, without any additional costs.
We route a Grasshopper.com toll free number with extensions to various Skype numbers in order to implement this from a central number.
With this setup we are able to do anything we need when it comes to phone for local or international calls, and at a much lower cost than alternative business phone services.
It is helpful that Skype numbers also now support text messaging for the businesses that prefer to leave a text instead of a voicemail.
This lets us answer calls from an "office" phone line whether we are in the office or not, and also allows us to make calls from this number to other local US numbers, even if an employee is not currently in the US, without any additional costs.
We route a Grasshopper.com toll free number with extensions to various Skype numbers in order to implement this from a central number.
With this setup we are able to do anything we need when it comes to phone for local or international calls, and at a much lower cost than alternative business phone services.
It is helpful that Skype numbers also now support text messaging for the businesses that prefer to leave a text instead of a voicemail.
- Unlimited local calling through local number
- Affordable international calling
- Ability to call local numbers without additional fees when traveling internationally
Skype - A good business communication and marketing tool
Rating: 8 out of 10
June 14, 2024
AP
Vetted Review
Verified User
10 years of experience
We use Skype to make calls to customers in US, UK, etc. which are in different time-zones. Skype is our mode of communication to prospects and existing clients. Our developers do project discussions through this channel. We use Skype for marketing purpose also, basically to contact clients and have the first level of communication with them, to understand more about their requirements.
- Making marketing calls
- Project discussions
- Internal team coordination
Great for one on one
Rating: 6 out of 10
October 18, 2023
Verified User
Vetted Review
Verified User
7 years of experience
It has allowed us to connect with our team members around the world in one on one scenarios. It is helpful to be able to see them face to face even when we cannot see them in person very often. It makes us feel closer. However, it has not been great for groups.
- One on one calls
- Personal catch-up calls
- Connecting
Skype, a good third option.
Rating: 4 out of 10
April 24, 2023
Verified User
Vetted Review
Verified User
5 years of experience
We use Skype in our organisation in a small scale meeting setting. We have a number of boarding students who use Skype for contact with family and support networks. We also use it when connecting with certain international schools to share ideas and collaborate as a class. Using Skype allows us to connect easily with others that have Skype accounts.
- User verification
- Easy to use
- It’s a known brand
"Skype is unmatched in terms of its user base, reliability, and ease of use."
Rating: 9 out of 10
February 01, 2023
AK
Vetted Review
Verified User
1 year of experience
We use Skype, an effective tool for communicating internationally. It's the best software for calls, meetings, and instant messages due to its multiple communication methods. Microsoft supports Skype with simple integrations into OneDrive, making sending and receiving even very large files easy. Installing the Zoom plugin for Skype lets us import Zoom contacts and invite them to Skype meetings. Skype allows us to collaborate, communicate, and create. Screen-sharing, file-sharing, and image-sharing are all possible. Skype shows screenshots without downloading them, making it ideal for sharing. One of the most inspiring resources is the built-in whiteboard, which can be used to make designs and illustrate discussions. It allows the host to record meetings anytime, which are immediately shared with participants. Skype uses industry-leading technology with full privacy and security.
- It's the best call, meeting, and IM software.
- An attractive and straightforward UI is a major selling point.
- IMs and calls are free, and paid features are affordable.
- It's great for group meetings because it allows video and audio calls.
The software will upgrade your work pattern and will help in achieving your business goals more fast and make your communication more easy.
Rating: 10 out of 10
December 01, 2022
Verified User
Vetted Review
Verified User
2 years of experience
We use Skype in our organization to get connected at every time and at any place through this software as it helps us a lot in communicating and passing information from one person to another in no time. It is very less time-consuming and easy to use. Through the software, we do calling, chat and share files and images, videos, etc., on a single tip.
- Through Skype we can communicate very easily globally
- We can do Chat, Call, Video Call, Screensharing, Media & File sharing at a one tip
- We can create different groups and can add a large number of people to the same group, which helps in spreading any news to masses
Seamless user interface.
Rating: 7 out of 10
July 12, 2022
Verified User
Vetted Review
Verified User
2 years of experience
It's used for video, audio discussions and file sharing. Because of COVID-19 it has become part of our life and our day-to-day communication has become so seamless. We are using its free version and not facing any challenges. I am sure because of its user friendly UI anybody could use it easily. I am a developer so, my discussions are mostly with other developers over Skype but all other teams like management, testing and all senior level employees use Skype for communication.
- First of all its user friendly and convenient interface. Anybody without much training can use it.
- Easily installable on any operating system [without] installing any dependencies.
- It's inexpensive. Although its free version fulfills almost all requirements. if you want to purchase its paid version for international calls it is still very much cost effective.
More entrusted and enshrined than other platforms like Zoom or Teams
Rating: 6 out of 10
May 24, 2022
Verified User
Vetted Review
Verified User
9 years of experience
Skype is used for team members to keep in touch and direct message one another. Groups can be made to include multiple people/departments. It is widely used throughout the whole organization. Video conferencing is also available. At the beginning of the coronavirus pandemic, Skype was used to facilitate meetings that had been in person.
- Instant messaging
- User friendliness
- Video conferencing
- Group threads
Communication made easy and comfortable with a personal touch
Rating: 9 out of 10
April 06, 2022
Verified User
Vetted Review
Verified User
10 years of experience
In these times where online communication is vital and every IT organization is in dire need of a meeting tool that covers all professional aspects as well as requirements for bringing people close and making communication easy. Skype has become a part and parcel of day to day professional life of users
- Online meetings
- file sharing
- Group conferencing
User friendly and great connectivity - 10/10
Rating: 9 out of 10
November 29, 2021
Verified User
Vetted Review
Verified User
3 years of experience
Due to covid-19, we had to implement many online strategies in order to communicate. Skype allowed us to schedule meetings with people in our department and across other departments, as well as those who are not in the office or cannot come to meet in person. Now we can continue using Skype to expedite meetings without meeting in person.
- Expedites meeting scheduling now that it can all be virtual.
- Many people from different locations can get on a call more easily without the hassle of traveling.
- Very user friendly!
An All Around Good Communications Tool
Rating: 8 out of 10
November 29, 2021
JH
Vetted Review
Verified User
8 years of experience
We use Skype to communicate externally with other peer organizations. Notably we have also used Skype to communicate with job applicants in other countries. As a large organization I am sure that other offices are using Skype on campus. Skype fills a void for a reliable face to face communication platform that makes it feel like you are having a casual conversation with others without the need to be present. In a previous role I used Skype's chat or instant messaging features but no longer use that functionality. It worked well when I used it but it is my understanding they have beefed up this functionality.
- It does video calling very well.
- You can share files easily over the platform.
- The chat / instant messaging feature was robust.
- It's very accessible. Users on many platforms can use it.
- It is reliable. I have not had issues with uptime or charshing.
Skype has delivered as promised in a virtual world
Rating: 8 out of 10
November 24, 2021
TC
Vetted Review
Verified User
4 years of experience
We use Skype to engage customers virtually. Due to the pandemic access was curtailed and we needed to quickly adapt to the virtual world and Skype was 1 tool in our arsenal.
- Easy interface
- Connectivity
- Engagement
Call on a budget!
Rating: 8 out of 10
November 09, 2021
Verified User
Vetted Review
Verified User
7 years of experience
We use Skype, to conduct and monitor all our Sales calls and reach out programs, It is used primarily by our sales, product/Ops, and customer service teams to stay in touch with our leads and customers. It helped us in terms of not worrying about user adoption as most people are familiar with the product. Also, the screen-sharing features, ease of use in terms of the simplicity Skype had to offer is unparalleled. We did not have to roll out any kind of training within the organization as the teams were familiar with its UI and UX already. So there were cost savings on that from a training perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom.
- Doesn't require high internet speeds.
- Videoconferencing.
- Voice calls.
- Instant messaging.
- Screen sharing and recording.
Skype: Feel free to connect!
Rating: 8 out of 10
October 28, 2021
CC
Vetted Review
Verified User
4 years of experience
Skype is a primary and needful app for me and our organization. Skype is very good for personal or small group chatting and meeting. It is well distributed and well accepted. Skype is probably the easiest of this type of app to install and get working. We use Skype both for internal communication between employees and for communication with our clients. Currently, Skype works perfectly on any device such as PC, tablets, and smartphones.
- Notification system of Skype is awesome.
- You can set your group video call to Dynamic View.
- During a call, you can send files, share contacts, add callers, and share your screen.
"Reliable, Rational, And Essential For The Exchange Of Information"
Rating: 9 out of 10
October 21, 2021
NH
Vetted Review
Verified User
2 years of experience
A pioneer in video communication software, Skype is a service like no other. It’s a pioneering app that’s made communication accessible to millions of people across the globe. Using it for collaboration with coworkers and family members, meetings, and even hosting webinars is a fantastic idea! Keeping in contact with clients and coworkers throughout the pandemic was easy using Skype. Employees and customers alike took advantage of it. Today, Skype is available on a wide range of devices, such as tablets, smartphones, and desktop PCs. Even though we can share the screen, it may exchange extensive files of up to several GB through Skype conversation.
- Using our mobile phones, tablets, and desktop PCs to communicate with others is doable, as long as we remember to keep track of our conversations on all of them.
- Excellent video conference software with a solid backbone and an intuitive user interface. When discussing in-depth problems with customers, this is very beneficial.
- Slack-like chat that is constantly being updated by Microsoft makes it simple for businesses to stay on top of communication with others.
Feel Safe with Skype with 15 years of Expertise
Rating: 9 out of 10
September 11, 2021
MC
Vetted Review
Verified User
15 years of experience
I used Skype for the first time 15 years ago. Videoconferencing from user to user wasn't widely available at that time due to the lack of software applications. My duties in Canada involved dealing with vendors from Australia, the UK, India, the Philippines, Canada, and the US. Seeing each other's faces was what I liked about it. At the time, it was free, and it is still free today as long as both parties are using Skype. We prefer Skype because of its security issues, but they've also been around for a while.
- Videoconferencing
- Videotelephony
- Voice calls
- Instant messaging
- File transfer
- Private calls
an Engineer's Review of Skype
Rating: 8 out of 10
August 16, 2021
Verified User
Vetted Review
Verified User
10 years of experience
Skype is being used by our company for keeping in touch with other members and communicating while working remotely.
- Reliable connection for calls and conference meetings
- Ability to join a meeting from a phone line
- Ability to share screen with other meeting participants
- Ability to record meetings
If simplicity + ease are what you're looking for, go for Skype. If more than that, look elsewhere
Rating: 5 out of 10
August 13, 2021
Verified User
Vetted Review
Verified User
3 years of experience
Skype was being tested as one of the video conference calling tools for our office. Since we're an audio and music company, one of the most crucial elements of these different programs we were auditing to make a decision was the sound quality, which unfortunately Skype fell very short. We were constantly having issues with dropped audio, robotic sounding voices, and difficulty sharing audio. It's unfortunate since we would have had this service already implemented with Microsoft Office.
- UX/UI is very intuitive
- Built in video features make privacy/backgrounds simple
- Cross-device functionality is seamless
easy to use collaboration tool
Rating: 9 out of 10
August 13, 2021
Verified User
Vetted Review
Verified User
10 years of experience
Skype has been used by both at the department level and across the whole organization. Since Teams have essentially replaced most of Skype implementations for collaboration, Skype is being used more on an individual basis. It addresses the business problems of having a really easy to use collaboration tool, both from a management standpoint and also a user standpoint.
- It works good across multiple platforms. This is very important, since so many organizations are dealing with multiple/mixed OS's in their environments.
- It works really well among different programs, as it integrates seamlessly especially with the MS Office suite. This is a benefit to users, since they can access Skype form within programs.
- It is very easy to use, especially from a user standpoint. There is not really formal training that is required for users to be able to utilize this in their everyday work.
Skype- classic but useful
Rating: 9 out of 10
July 26, 2021
Verified User
Vetted Review
Verified User
10 years of experience
Skype was used at my previous employer as a way to handle video conferencing. Particularly as the whole world shifted to digital meetings, we used it to stay connected to donors, sponsors, community partners and other organizations. This was helpful to communicate our mission to these prospects and potential collaborators.
- Video conferencing
- Audio quality
- Consistency
Skype review
Rating: 5 out of 10
July 26, 2021
MK
Vetted Review
Verified User
10 years of experience
Skype is used primarily for remote meetings and interviews, even before the pandemic. Charts and groups are also used to collaborate remotely with different groups and to build connections between coworkers. Since it can be installed on almost any device it's easy for almost anyone in our org to use.
- Can be installed on basically any device
- Video meetings four groups of any size
- Affordable
Skype works Fine, but most people choose Zoom.
Rating: 7 out of 10
July 26, 2021
Verified User
Vetted Review
Verified User
10 years of experience
Skype is the defacto choice for instant messaging communication among staff members. The University where I work is a "Microsoft Campus" so everyone has Skype installed by default, and we use our university email address as skype IDs. It can help address the problem of a quick question that needs a quick answer, or it helps remote colleagues collaborate in certain situations.
- Instant Messaging with a constrained user base
- Voice calls
- Video Calls
Skype make video calling easier.
Rating: 9 out of 10
July 26, 2021
JP
Vetted Review
Verified User
5 years of experience
I and company using this software for the last 5 years and I think this is the best software for collaboration. I often use this software during my office meeting. This is very easy to use and has very good features of screen sharing and so on. I recommend you to try at once and you will fall in love with this software.
- Easy to use and you can also access through your mobile
- Video and audio quality is so good
- It is very safe to use.
- You can also share your screen
Still superior video call quality
Rating: 8 out of 10
July 26, 2021
FW
Vetted Review
Verified User
10 years of experience
My current company is very small, only a few employees. It's a startup, where everyone works from a different locations. Skype is used for quick calls and conference calls between employees.
- Quick video chat to work on a product
- Screenshare option.
- Available on range of devices and platforms