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Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.https://media.trustradius.com/product-logos/qJ/Wv/F01LBWLMDIHG.JPEGSkype has grown a lot, but is still a little outclassed by Teams and ZoomSkype is included with the university's Office 365 subscription, and all Active Directory users can access and be contacted via Skype. We sometimes use it for within- and between-department communication, especially for quick instant messaging. Skype is, of course, one of the original household names in videoconferencing, etc., but we don't use it much for that on a daily basis.,Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff). It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running. Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).,Skype in general, including the Business version, can be pretty clunky, and surprisingly resource-hungry, especially when it's always running, and on machines with lower specs. This resource hungriness can be worth it for quick IMs to other members of the same organization, but I really have a hard time recommending Skype over something like Zoom for videoconferencing. Video communication with others in the same organization just doesn't always seem to work very well, even on the same network.,7,Skype has allowed us to communicate quickly and easily across departments. Unfortunately, has proven to be confusing and unused by some users. Users' non-use of Skype can be pretty detrimental to the performance of some lower-powered machines especially.,Microsoft Teams and Zoom,7,Microsoft Teams, Heroku Platform, Canva, Canvas, OneNoteSkype is an excellent tool for online video conferencing!I use Skype mostly for online video consultations with my clients. Skype is a great tool to have and use because it helps me to contact my clients for free—even my clients who are in another country. I can use it to chat with them, video calls or just use it to call them without the video.,Skype does video calls very well. The connection is usually good and the video quality is good. The app for Skype on my iPad Pro is pretty awesome. I hardly ever use Skype on my computer because it has all the features I need. I like that Skype is free for what I need. I have never needed to purchase Skype credits because I don't need to use voice mail, send SMS texts or make calls to a landline, cell or outside of Skype.,Honestly, I wish Skype was integrated more into the other apps I use. Although I do use Skype a lot, I prefer to use Google Meets because I automatically get a conference link when I add a meeting to my calendar. This just makes it easier for me. Other than the above, I think Skype does a really good job - so good that most people mention Skype when I offer to do a video chat.,9,Since Skype is free for the features that I need, it has definitely had a positive ROI. Skype is very useful to have as a tool, especially when I have trouble using Google Meets or a client prefers to use it.,,8Great Video Conferencing and MoreSkype is used to communicate within the office. Whether we require a simple quick instant message, a phone call, or a video call, Skype provides the means to reliably relay information. With Skype being installed on all of the computers and providing each employee with an account, it means that we can create an interoffice communication network when emails are not sufficient enough. Skype saves time by providing an instant connection between employees so that they can address any problem with a quick conversation.,Solid desktop application. Good mobile application. Array of features. High-quality video and voice.,Configuration of Skype is particular. If you have multiple input devices, it can be cumbersome to set up the correct one. Sometimes it is not desired to launch Skype, but it is enabled by default. You have to change your settings to disable Skype.,8,Skype improves interoffice communication, reducing the amount of wasted time that comes with a large number of emails. Skype is intuitive and requires little overhead, making the implementation seamless. Skype's high-quality video and audio make calls flow better with little dropped data.,Google Hangouts,9,Microsoft 365 Business, Perforce, Visual Studio IDESkype is simply sensational!Skype is being used to communicate internally with coworkers as opposed to email or getting up to talk to someone. It is used by all departments across the organization and it makes it easy to communicate when a quick response is needed especially with remote employees.,Offers immediate sending and receiving of messages between coworkers. This is very easy to use for remote employees vs picking up the phone to answer a simple question. It makes it easy to see if employees are busy in a meeting, free, or idle in order to see if they are ready and available to chat.,It is very straight forward and easy to use, I am not sure if it can get any easier! It would be nice to have an easier way to set up group chats on Skype.,9,I am not sure what we pay for Skype, so it would be hard for me to put an ROI on it. Some people have started using Teams as well as Skype as it has more features, so it is not convenient to have to log onto both. It has been great to communicate with remote folks.,Microsoft Teams,8,Wrike, Lead411, ZoomInfoUseful for client communication around the worldWe are a small (but growing pretty quickly) legal services organization that uses a variety of communication platforms, including Skype, to communicate with our partners, pro bono attorneys, board members, and clients around the world. Every department uses Skype for different reasons, but I would say it is most heavily used by the direct services department, which provides legal aid. It is a way for us to communicate across different time zones.,Many people are familiar with Skype and used to how it operates as opposed to some other platforms that aren't as popular. Audio and visual is usually high quality, although this does depend largely on the internet connection on both ends. Easy to initiate calls with contacts once they have been added.,It seems like the user interface changes fairly often and that can be confusing to adjust to if you don't use it super regularly. When the internet connection isn't good, audio and especially visual loses quality or becomes laggy. Not super clear how to troubleshoot or contact support when you need to fix a call issue really quickly.,7,Reliable way to communicate with clients, coworkers, donors, board members, etc. Sometimes it is confusing when a newer version comes out and we can't always intuitively figure out how to do something – scheduled calls are sometimes delayed, which can be problematic. More advanced options are helpful, such as recording calls if some participants can't make it.,,5,Google Hangouts, Zoom, BlueJeansUsed to be the best, but competition is growing stronger and better.We have been using Skype mostly to communicate with people outside of the organization. It has been the default communication tool we have had for years. Audio and video work great together to be able to hold efficient virtual team meetings. It has also been a way for us to know who is currently online and who is not available.,Video chat. It's smooth and the technology has been well perfected over the years. It's fast. It loads and logs in instantly. Very easy to use. No steep learning curve required.,Too much RAM usage. It is eating up all of our computer's resources. There is a considerable lag for older computers doing a screen share. Cannot handle a lot of users simultaneously doing a video chat.,6,I have communicated with clients and closed deals using Skype. It is absolutely free. No need to pay for anything to be able to communicate with people from around the world.,Slack and Zoom,7,Slack, ZoomSkype is a solid performerWe use Skype from our desktop computers. It enables us to communicate with clients and prospective clients without using personal cell phones or landline phones.,Voice quality is excellent as compared to some other VOIP services. Allows for recording and tracking of calls. Maintains phonebook.,Updates should be sent as proactive emails. Messaging is a little awkward. Need the ability to change Skype name on the fly.,10,Effective communications tool for little money. Good quality voice. Puts business in a positive light with clients.,,10,Cloudwords, TechExcel DevSuite, GoToMyPCSkype Connect with those around you anywhere!!!We used Skype as a department for meetings among the team, when we worked remotely, traveled etc. It allows those not available in the office to be able to interact and be a part of a in person meeting, while still being able to be home or anywhere! Skype can also be used on your phone which makes it all the easier to connect with those around you.,Love the document sharing and the text message chatting as well Makes international calls easy, for a more personal feel Spontaneity with this application makes connecting with others easy, and fun!,Sometimes it has trouble connecting to the server, so it can be spotty It can freeze and stop when connection is spotty and take some time to reload.,10,It has improved communication by far between colleagues and those internationally, even for some in contact with students for advising appointments,Zoom,5My Second ChoiceWe used Skype as a backup video conferencing tool when others fail to operate in a stable environment. We have found it to be less stable than other platforms but serves our needs in communicating with students. We find that many households are familiar with Skype and the brand holds respect that is welcomed.,Unlimited time. Ease of use. User friendly.,Screen sharing. Presentations. More secure.,4,No/Neutral impact. Free version used.,Zoom,3Excellent free phone/video calling tool for global meetingsI use Skype to communicate with global clients.,User-friendliness _ It''s pretty easy to navigate. Quality - Call quality is always good and I never have trouble hearing even when my calls are across the globe.,I don't use it often, so sometimes it's difficult to find the buttons I'm looking for when I sign-in.,8,It makes it easier to communicate with more potential clients (if they prefer Skype, I'll defer to them, which often helps me get their business).,Zoom Video Webinar, GoToMeeting and BlueJeans,10,Zoom Video Webinar, BlueJeansThe best video calling software for businessWe use Skype when one or more team members are working remotely, away on holiday, or on a business trip out of the university in order to conduct meetings by audio or video calls. This has proved very effective in being able to have discussions and address issues when not everybody can be present in the department at the same time.,Conference calling, i.e. more connections than 1 to 1. Screen sharing - displaying to the other user(s) what is visible on your screen. Leaving messages in case of no answer.,Improving stability of connections, especially with more users, is about the only thing to be improved in my opinion.,8,It helps to make progress on objectives without having to wait for face-to-face meetings, so this is a positive ROI only. Screen sharing helps this further because you can actually see exactly what the other person is talking about. Can't think of any way Skype could have a negative impact on ROI.,,5,MATLAB, Wolfram Mathematica, OneDriveSkype ReviewSkype is being used by multiple departments within the organization. The main use for Skype is communication between team members and for internal conversations among teams. It's convenient and quick to find and contact partners within the teams and company.,Chat interface is very simple and easy to work with. Video call quality is usually stable, with minor failures. Easily integrates with the company Outlook mailing list, where all team members are easily found.,Group chat is not that flexible, so it's not able to compete with similar tools like Slack for example. Performance is not amazing, it may be slow at times. Although the interface is simple, it has room for improvement since it looks outdated.,7,Positive - Easy to search for and find colleagues. Negative - Because of the rigid interface, sometimes I have to switch to another tool to take more complex audio calls. Scheduling is not flexible and I am not able to set future calls in email invites.,Slack and BlueJeans,9,BlueJeans, Slack, BackstageA great tool for collaborationWe use skype for internal communication. It is primarily used for communications between teams to send instant messages. It is also used for discussing issues while doing the integration for end-to-end testing by making use of screen sharing. When using screen share, it is easier to find bugs/defects in the code which helps a lot.,It's a good communication tool. Instant messaging. Screen sharing and collaboration.,Loading time. Sometimes the application freezes. While using the system remotely, it takes longer to restart the app.,7,Improved communication. Increased our team's collaboration. Made it easier to find bugs and resolve issues.,Amazon Chime,8,Amazon Chime, SalesOutlook CRM, Skype for Business (formerly Lync)Skype lives up to the hype!Our company does not do a lot of web conferencing so Skype has worked out really well for us and it's free. We use it for sales meetings for the most part as we all tend to be in different places and sometimes need to be able to show someone something and not just tell them about it. The other most common usage for us would be when a new client wants to put a face to the name.,Super easy to use. Download the app and you're ready to go. We use the group video chat feature the most. quite often when having a sales meeting we have one person at home, another out in the field, maybe another at a doctor appointment, and then another in the office, and almost always one is driving. This allows us all to participate, get valuable information from each other right when you need to. I had a really big meeting once and was on my way to the meeting when there was a huge accident on the freeway and I was stuck! Traffic was stopped, no way to get over or get off the freeway. So I called my prospective client and let him know what was happening and asked him if he minded doing a meeting over Skype. Long story short, I got the account. Eventually, I made it there in person to complete our meeting, but thanks to Skype I was able to save the deal.,Like anything really great, it slows down your computer. I'm not a techy person, but my guess is it uses a lot of space on the computer. I have heard their firewalls are not the best and that people have hacked other peoples passwords and such, but personally I have not had this happen. At one time I had trouble using it in quite a few areas around town, but that has improved.,10,Well we use the regular Skype and it's free, so the ROI is there. It has helped me close sales and get campaigns up and running quickly so it has definitely given me a return.,Join.me,10,Join.meSky's not the limit with Skype!We use Skype for day-to-day conversations. Since we have offices in various remote locations across the country, it helps us connect easier and faster. Also very easy to use to set up an audio and/or video conversation if we need to talk which avoids having to remember a lot of phone numbers and extensions. Very efficient in that regards.,Quick video call Send documents Group conversations,Audio is an issue for me every time I organize an audio call. I have to go in my settings and specify my audio output which is very annoying Personally, I am one that loves to use emojis to build rapport and I find the app is very limited in that aspect Not too sure if the possibility is there to record a session via Skype meeting but that would be great Group conversations with split screens so people can work in teams,8,Improved communication amongst the team. Simple and efficient for meeting requests for a less savvy person. Efficiency in knowing when someone can be disturbed or not.,Skype for Business (formerly Lync) and Zoom,7,Zoom, Adobe Connect, Webex MeetingsSkype or hype?Skype for business is being used across our organization. We are at varying maturity levels of feature utilization with a roadmap to expand the Skype for Business use to include more features in the near future. We utilize Skype for Business for meetings and general collaboration internally and externally with partners and peers.,Easy to use. Fast. Agile.,It crashes, especially on mobile. Sync between mobile and desktop can be problematic.,7,I am not involved in the ROI space. Time savings and ease of use.,Webex Meetings,7,Webex Meetings, GoToMeeting, ZoomUsing Skype as a business, does it meet the needs?We mainly use Skype for: Internal video calls and screen sharing.Easy and affordable tool for foreign calls (you can purchase a small credit for every user, so he can make foreign calls from everywhere at affordable prices).Get a local phone number for customers (but it is not perfect, see cons).,Voice quality is good Multi-platform (PC, tablet, phone) Easy to use,All attendees of the call must have an account. Screen sharing in the standard version doesn't have enough options (you might want to share only a specific window). You must log in to Skype if you want to check if you have a voice mail (getting an email alert would be a good solution).,8,Local phone number is important for customers service and support, but the lack of voicemail email notification is a con. Easy and affordable foreign calls are very important when you travel or need to stay in touch with your partners/customers abroad (in different countries). Skype is not the solution for demos and external calls since you can't just share a link to the call.,Zoom, Skype for Business (formerly Lync) and Google Hangouts,6,Microsoft 365 Business, Skype for Business (formerly Lync), ZoomGood for the moneySkype is used to interview parents and potential employees for the school. We use it in place of FaceTime for professional reasons. It allows us to meet parents who are coming from abroad to our school. It addresses the distance issue for potential students where they can already e-meet their teachers before even starting school.,It is a mobile application that can be used for voice and video calls which we use often. It allows for file sharing between callers. It allows the admissions staff to conduct one-on-one assessments.,I am not confident that it is a secure app, as I use it effectively in business. It is difficult to see if things are archived or fully deleted. It does not allow us to do large conference type calls, especially video. You can't do screen-sharing unless it exists and I haven't figured it out yet.,9,We've had constituents who do not know how to use the application which has not been as effective as it should. It helps connect faster when you are in need of a response or a quick live conference, especially with Google hangouts not working. The on-boarding of new students/parents/staff has been a lot quicker and effective since interviews can be done via skype.,Google Hangouts,2,Google Hangouts, GoToMeetingBusiness Type Skype ReviewWe use Skype For Business for our whole company as an internal communication tool. It is mainly used for quick chat and screen sharing sometimes. It is also used by team members to discuss issue together.,Quick and easy to chat with people Can start a group talk and work together quickly,Its mobile app's looking seems quite different from the PC client,8,It works well and people like to use it as a chat tool.,,7Great screen sharing tool!We use Skype on a regular basis to interact, chat and set meetings with our clients. We often have connection issues, but overall Skype mainly serves us well.,Document and content sharing Screen sharing Multiple participants meetings,Group activities 4G connection and video,7,It definitely saves me time when sharing presentations with clients.,Zoom,8,ZoomSkype for professional communicationsSkype is used to communicate with other peers all over our organization.,Video calls, voice calls, chats, and screen sharing. Screen recording. User search.,Mobile and desktop app performance. Launch time on the desktop app takes too long. It shouldn't impact other apps performance during launch.,9,Quick communication. Connectivity with peers for quick catch-ups. Screen sharing and recording are beneficial for reviewing the information later.,10Skype is cheap and effectiveWe have used Skype as our primary means of instant messaging for many years. It's been handy in day to day functions, co-worker collaboration, and interoffice communications. It's being used by many people across all departments here in our primary office as well as our executive office, along with our roaming field users.,Easy to learn and use. Instantly reach out to others and get instant feedback in most cases. Nicely laid-out interface.,Notifications used to be better, and it is easy to miss new messages if you are away from your desk. Sometimes the systray icon becomes invisible. Once in a while, it seems like it's just not running and I have to start it again.,8,Better internal communication. Less time spent emailing. Less time spent getting up and walking into other offices to have discussions.,8Favorite Telecommunications ApplicationWe use it across our department because we prefer the quality of Skype compared to Google Hangouts.,Video calls. Instant messaging. Screensharing.,Privacy - There is no security offered in knowing that your calls are 100% private. Customization - It would be nice to be able to change the UI for companies.,9,Affordably host remote usability studies, instead of investing in expensive or subpar software. Creates better collaboration which encourages swifter work.,Google Hangouts and Cisco Webex Calling,10,Sketch, Pendo Systems Machine Learning PlatformSkype - A one stop bet for all professional connectivity requirementsSkype is used as a primary means of communication across the organization. People use it to communicate as well as share screens. Also it is very very convenient to use Skype for video calls. Also the integration of Skype with Lync makes it all the more valuable for my organization. Also it helps us to get our technical issues sorted by using screen share and the ability to transfer control helps a lot. You can transfer control to the technician and he can do the fix himself so you don't have to scratch your head worrying about where to get the job done.,Video calls: The best application for video calls. It automatically adapts to your connection speed and the video call is adjusted accordingly. Also, the clarity of audio and video is great. Communication: It has a great interface for texting. The use of emoticons makes it meaningful to send across your message more effectively. Screenshare and transfer control: You can share your screen and also transfer control to someone who is trying to help you from another system and it is very very convenient. Form groups: You can organize your contacts by forming groups.,Calls drops: I think this is inherent in any calling software and there is always room for improvement in this area Interface: Probably Skype can make the user interface more friendly for new users. Pricing plans for premium users can be made more affordable for individual licenses.,9,It has considerably reduced the capital expenditure required to maintain a huge number of computers as we hire fewer technicians to serve more needs. It is reasonably cheap for a large organization and will hardly reflect in your expenses yet the effects can optimize the operations in a great way.,Lync and WebEx Meetings,WebEx Meetings,,,Screen share Transfer control Video calls,Transfer control for even helping someone with PowerPoint and giving training,May be if it can be integrated with Microsoft Outlook that would be very helpful.,10,No,Price Product Features Product Usability Analyst Reports,I think I would still go for Skype because it has met our expectations in every way.,Yes,10,No,My Skype was crashing everytime I tried to transfer the file. I contacted Microsoft and the support and the steps they provided worked like a charm for me.,Video call Texting Screenshare Transfer control,File Transfer,Yes, but I don't use it,9Skype! It incredibility good softwareSkype is being used by our organization to communicate meetings amid our employees and enhance the sales potential of our company. We believe in quality and quick communication so Skype has helped us a lot in achieving our goals. We use it on company level and it always remained as our integral voice and video communication and calling software.,Effective communication by Skype Quick response by customer support team No technical issues Better voice and video quality Screen sharing option,Premium charges are quite expensive Stagnant layout Missing WhatsApp features,9,Sales enhancement Better client dealing More conversion ratio,Zoom,Zoom,10,5,Live calling Employees management Client innovation,10,No,Price Product Reputation Third-party Reviews,Don't know,Bug fixing Programming Installation,8,Yes,10,No,Screen sharing Group calling Video calling,Customer support Bug fixing Premium purchase,Yes,10
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Skype
1722 Ratings
Score 7.9 out of 101
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Skype Reviews

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Skype
1722 Ratings
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Score 7.9 out of 101

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Ho'omana Nathan Horton profile photo
Score 7 out of 10
Vetted Review
Verified User
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Support

7
Skype has been around long enough that there's quite a lot of resources available online, including from Microsoft. However, this can also be problematic since it's been through so many versions, and sometimes support for one version or iteration of Skype is totally irrelevant for the most recent version. This has improved recently as Microsoft has worked to unify their apps, but there's still plenty of room for improvement.
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Kaleb-John Loo profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

9
Skype provides a lot of good documentation on its feature set. A lot of the settings are intuitive and easy to use. It is a widely utilized program that has a ton of helpful articles online and if required, the Skype support team is more than willing to help solve issues with the application.
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Emmy Hammond profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support

5
It's not always that clear how to contact customer support, and usually, when we have an issue it needs to be resolved ASAP in order to start a meeting. Support is generally very helpful, however, the issues that arise usually need to be addressed immediately and there's not always an easy way to do this.
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Gil Parrish profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Skype is intuitive and is extremely easy to use. Staff like the interface. They like the voice quality and overall capabilities of Skype. Most of the staff have had prior experience with Skype on a personal basis. We can easily find help and support in user forums on the internet. Good product!
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Score 7 out of 10
Vetted Review
Verified User
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Support

8
Skype is a great tool for communicating and integrating with other services, like Outlook for meetings. The app is responsive across various devices, so you can use it over a tablet, phone or desktop. Messages are saved in Outlook's saved history if you miss a conversation or are away from your desk. Apart from remote login, I don't think it has any drawbacks.
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Score 8 out of 10
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Support

7
Not trying to impact results as I never had to use the support feature. What I can say is the settings are easy to find and simple to navigate. Not too many features but just enough to seek what you need.
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September 12, 2019

Skype or hype?

Score 7 out of 10
Vetted Review
Verified User
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Support

7
Most of our support for Skype for Business is through our internal help desk. However, the good support we get seems to be derived from the product's maturity, ease of use, and architecture. Whenever we have contacted our help desk for support, it has always been quick to resolve any issue we have.
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September 10, 2019

Good for the money

Score 9 out of 10
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Support

2
I have not often used Skype support, the low number of times I've used it, the experience was not great. This has caused me to never use it rather go on message boards to figure out my issue. I am sure it is much better now but the bad experience ruined it for me.
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Score 8 out of 10
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Support

8
Once, we had a strange issue where users couldn't reset their passwords. When you reset a password it's supposed to send an email to them with a code which it did, but they would copy and paste that code into the site asking for it and it would say it's invalid every time.
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Feature Scorecard Summary

High quality audio (64)
8.1
High quality video (62)
7.8
Low bandwidth requirements (61)
6.5
Mobile support (54)
7.5
Desktop sharing (55)
8.4
Whiteboards (23)
7.0
Calendar integration (36)
7.9
Meeting initiation (47)
8.0
Integrates with social media (30)
7.2
Record meetings / events (29)
8.0
Slideshows (29)
7.8
Live chat (54)
8.6
Audience polling (26)
7.7
Q&A (23)
7.9
User authentication (44)
8.3
Participant roles & permissions (38)
7.5
Confidential attendee list (27)
7.4

About Skype

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes instant messaging, audio and video Skype-to-Skype calls, the ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people. During video sessions, users also have the option to share their screen with other participants. Other distinctive features include background blurring, voice and text translation, location share, conversation search, and integration with Microsoft's Digital Assistant, Cortana.

This version of Skype works on phones, desktop, tablet, browsers, Alexa, and Xbox. Users can call landlines and mobile phones from around the world by paying for Skype Credit or signing up for Skype subscriptions, a monthly contract for users who only need service to specific regions. Users can also pay to have a local phone number through Skype Numbers, so that they can answer phone calls from their desktops, tablets, or smartphones. They can also send SMS text messages and share their location using the Skype mobile app.


Categories:  VoIP,  Web Conferencing

Skype Technical Details

Operating Systems: Unspecified
Mobile Application:No