Slack

Slack

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.0 out of 100
Top Rated
Slack

Overview

Recent Reviews

Great Communication Solution

9 out of 10
May 17, 2022
Slack has become a central communication tool within our organization. As we've grown in size, it makes it much easier to group teams or …
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Team collaboration tool

7 out of 10
April 20, 2022
We used Slack groups for specific teams and projects. It provides a closed space for team members to collaberate with each other sharing …
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Amazing and a must to have !

9 out of 10
March 28, 2022
We use it all working day long between each other to follow all our projects. Brief, back and forth, approvals, QA, changes requests and …
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Keep a Slack in Your Bag

8 out of 10
February 25, 2022
We use Slack for daily, 'quick' communication with coworkers. For each department, localization, topic, or team we've got different …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 23 features

Chat (252)

9.7
97%

Mobile Access (234)

9.2
92%

Discussions (243)

9.2
92%

Notifications (249)

9.1
91%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$8.00

Cloud
Per User Per Month

Plus

$15.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

8.1
81%

Communication

8.5
85%

File Sharing & Management

8.5
85%

Product Details

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020.

The product is free to use, and also has paid plans with more features and greater controls.

The company has raised $340M in funding and boasts 800k users.

Slack Video

Work in progress | Slack

Slack Integrations

Slack Competitors

Slack Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

What is Slack's best feature?

Reviewers rate Chat highest, with a score of 9.7.

Who uses Slack?

The most common users of Slack are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (5852)

Ratings

Reviews

(1-25 of 210)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
It feels like several other apps are playing catchup. Seems that Slack has a better security for conversations and logs. Because of the jump on communications layout, they are leaps and bounds ahead of some of their competition. Customer service has been fairly good with fixes, and adjustments minimizing downtimes.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think Discord is a better product in general - it allows for additionally functionally with bots BUT it does not have the integration with outside systems like google that Slack has. Slack also has a better search system where I think it just indexes previous conversations better. I think that the huddle feature in slack is better than Discord for quick meetings and screen sharing. To me, it's more about what your goal is between the two systems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Slack offers simplicity in its structure and its proposition. Its engine provides better reliability and takes less time to load (reducing crash times on laptops) and provides an easier UI that allows you to do more all from one place. Notifications are easier to manage as well without the frustration of missing out on important messages.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences.
Score 10 out of 10
Vetted Review
Verified User
Review Source
All work but Slack works the best for our needs. Our users are familiar with Microsoft Teams, Google Chat and Skype but for integration with what we do our users have told us that they are more comfortable using Slack. I have not had to add or remove accounts for the other products.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Besides Slack, I have tried using Skype and WhatsApp Business for chat platforms, but they aren't as intuitive or natural feeling to use, and they don't feel like they belong in the business setting. Skype feels old school, and though the video feature is always readily available, it's not the best thing to have if you accidentally initiate a video call. WhatsApp Business is okay, but I prefer Slack.
Marvin Malinao | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Slack has almost has the feature you need. monday.com only focuses on tracking the progress and status of orders or tasks, while Slack has it all. Aside from tracking and scheduling. You can also manage your file documents and easily communicate with your team.
Jay Thakkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The user interface of slack is very simple and easy to understand.
There is a mobile app is also available so it's easy to transfer data from mobile devices.
Advance features of calling, screen sharing are there and we can easily use that feature.
We can customize the notification timing and channel-wise messaging control is also over there.
There is a feature of reaction on message is in the slack which is very unique.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Slack is simple to use and easy to learn for new users. It is not complicated in terms of usage compared to other products. I prefer Slack as it has more features and almost all of the features are self-explanatory, so new users can adapt to it very easily.
Anurag Bharti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Google Hangouts (Classic)
In slack, we have the option to create and discuss in various channels very easily.
UI looks clean from the user's perspective.
UX is also good considering the feature it possesses.
Replying to various threads is very easy.
The search option for searching through keywords throughout direct messages and channels is a great feature.
Sophia Takeva | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Slack is selected by bigger organizations. There is much more flexibility in organizing group chat, team groups. Each notification can be easily noticed and replying is faster. The mobile app is very user-friendly. I enjoyed using it while I'm away from my laptop. I can see and quickly notice when somebody is writing to me especially about urgent matters.
Paul Ladd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Discord is highly functional and has very good support for voice and video chat. However, Discord feels aimed more at actively getting people together on the app itself. Discord wants you to be there with everyone, while Slack wants you to keep in touch. Discord feels like it's aimed towards building communities; Slack feels like it's aimed towards helping people communicate. It's a minor difference, but it makes Slack feel like a better option for work and planning.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Teams [are] a lot less polished, and a lot heavier. It has better integrations with Microsoft Office, but if you're not big on the Microsoft ecosystem, I think Slack is the better alternative of the two.
Sushant goyal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The main feature that keeps Slack above them all is the integration of various apps. One can never fully understand how many apps you can integrate with slack and make your professional life a lot simpler. Another important point is the price at which Slack is offered. It is one of the cheapest of all. Although many free options are also available in paid, it is best.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Slack is more user-friendly than Microsoft Teams, at least in my opinion. Microsoft Teams integrates natively with Office 365 tools. Microsoft Teams has a limit of five users on paid plans unless you buy more licenses, whereas Slack allows unlimited external collaboration with paid plans. Microsoft Teams offers more robust video conferencing. It can support video conferences of up to 250 users.