Skip to main content
TrustRadius
Slack

Slack

Starting at $0 per month per user
View Pricing

Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

Read more
Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (405)
    9.6
    96%
  • Mobile Access (382)
    9.2
    92%
  • Discussions (392)
    9.2
    92%
  • Notifications (401)
    8.9
    89%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
Return to navigation

Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(8211)

Attribute Ratings

Reviews

(1-25 of 405)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For a sales organization, Slack is very optimized. It gives you tools to communicate effectively and run an efficient organization. It gives you tools to communicate on the computer in the office or on the go which is great.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall my experience with Slack is very positive and I am optimistic that for all start-ups and new age companies out there Slack would be the go-to option with no other competing alternatives. But there are still some room for improvement so I would rate it 9 out of 10.
Meet Dhruv | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Slack is mainly used for communication with team. We have a situation where in half team works from office where half of them works from remote location there slack comes in to picture which brings the team work together and maintain in same page. Also we integrate slack with data dog a monitoring tool that triggers a notification via slack and inform us if any site down alert triggers.
Score 9 out of 10
Vetted Review
Verified User
To collaborate across the various teams to reduce the back and forth via the emails Slack plays a major role where we can engage multiple teams in a call and resolve the major complex issues. Slack acts as a collaborative tool to communicate between various teams and make business operations easier
Score 10 out of 10
Vetted Review
Verified User
After using Slack for almost 2 years now, based on my experience I would highly recommend that any software products / services development company should use Slack as their internal communication and project management tool. It is highly effective, seamless, and also helps in increasing the teams overall productivity. Slack is suited for all levels of organization - small, medium, large.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is a great tool for communication in organizations that have reached scale. It allows you to communicate, share documents, and have short huddles. Areas that Slack can improve upon would be - consistency of huddle communication and clarity as well as providing more flexibility in terms of font, color and font size.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is an extremely intuitive, easy to use and reliable communication tool. It maintains entire history of conversations so I can go back to previous messages anytime. It just works really well. It does exactly what I expect a communication tool to do. Also when working with external vendors we have the ability to add them to specific channels with restricted access. This is another plus point.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I would recommend Slack to a friend as it is easier to have an organized tool of communication in an online platform specifically for work and not to be messed with for different purposes. as it also offers voice recordings, which you can listen to at the speed you want, is a great feature, to listen to voice recordings and the feature that it can do a transcript is even better, however this still needs to be improved.
Score 9 out of 10
Vetted Review
Verified User
I would recommend Slack to my friends, as it offers very helpful features and is a great option for communicating and receive quick responses from teammates, also to have a work related communication solely in one platform and not mess up other communications through the apps that we daily use with friends.
Muhammad Rohan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is best suited in an organization where you are communicating with your team and want to work on multiple projects. You can make channels to divide it you can send DMs to keep some messages personal. You can reply in threads so there is no miscommunication. You can integrate Apps to get things in one place and much more.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think if you want a fun and engaging communication platform for your company it is well suited. But I also feel the majority of use cases are covered by competitor tools like Teams. What is lacking in Slack is an integration with a calendar tool like Outlook, also access to a shared file site like Sharepoint
March 13, 2024

Slack easy and useful

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Quicker way to communicate, division in channels is very useful. Better experience related to other tools like Skype for business. Clean interface and good customer experience. The new release has a different way of showing some pages. Old way looked better fo my habits but the app improvement is good.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's a great tool for the remote workforce to brainstorm ideas both inside and outside of meetings. Makes it much easier to contact teammates. Slack is not so great at making calls and video conferencing but hopefully will get better over time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is so easy and quick to jump into a huddle to speak with my colleagues at a moment's notice. It is a very good way of keeping in touch with everyone, especially as the team grows in size. It might not be best suited to smaller organisations who don't have that many people.
March 11, 2024

Game Changer

Score 8 out of 10
Vetted Review
Verified User
Team collaboration and scraping information through APIs is excellent.

With video calls, we could eliminate other applications.
March 11, 2024

Slack is AMAZING!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is very well suited to our environment as we are a fast dynamic trading house relaying on simple, easy ot use quick technology to collaborate and gain the best deals for our clients.

Slack is easy to use, a simple interface and great on multiple platforms
March 09, 2024

Usability of Slack.

Score 9 out of 10
Vetted Review
Verified User
For me, it is well suited to communicating and reaching out to one another and may help in sharing valuable information that is really important to business matters. It also blends well when it comes to escalating the important cases that may be able to be handled as soon as possible, but sometimes it will be less when it comes to uploading some files due to glitches, but it was a slight issue.
Adib Bamieh 🇵🇸 | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Where you have external stakeholders from your organization, I think Slack shines. Also where you are managing several projects and conversations around specific topics, if you are having one singular topic of conversation and the number of people is small, you could look at WhatsApp, email, or Discord and start to see similar levels of quality of solutions. Slack still solves this scenario very well but the alternatives are similar only a little worse.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Searching for previous messages and files makes recalling past conversations and to-do's easier. If you want to immediately reach a colleague or client, this is basically a professional texting platform. Email inboxes can get bogged down, but Slack's sidebar ensures that your message gets attention. If you want to provide a positive experience for employees. If you want to preview a photo, document, or other file before downloading or viewing.

You can also immediately start a zoom meeting. Easy features that can be activated with just a forward slash.
March 04, 2024

Near perfection

Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are a remote company and you need an easy, structured approach to communication and collaboration, Slack will make your life easy.

The ability to separate colleagues into the channels they will find most relevant and also how quickly you can create direct messages and 'huddles' (calls) mean that you hardly notice you're not in a building with your colleagues. Top marks!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think Slack would be a perfect fit for business related purposes, but if I would use Slack for daily usage regarding about my personal use like social life I think Slack is more inclined to professional use so what I can tell about Slack is that it has all the components of what a typical social media platform is but in professional manner.
Return to navigation