Slack

Slack

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.0 out of 100
Top Rated
Slack

Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with...
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Recent Reviews

Instant Collaboration.

10 out of 10
October 08, 2022
Our attorneys travel all over NY state, and we have three different offices. Slack allows us to communicate as if we were sitting across …
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Slack Gets an A+

9 out of 10
October 06, 2022
Slack allows us to communicate with each other internally as an organization. We can also participate in channels and group messages. For …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (298)
    9.7
    97%
  • Mobile Access (275)
    9.4
    94%
  • Discussions (289)
    9.3
    93%
  • Notifications (295)
    9.1
    91%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$8.00

Cloud
Per User Per Month

Plus

$15.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

Project Management

8.0
80%

Communication

8.5
85%

File Sharing & Management

8.6
86%
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (6808)

Ratings

Reviews

(1-25 of 28)
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Score 9 out of 10
Vetted Review
Verified User
Applications can cause slowdown when onboarding because of the learning curve. Slack is user friendly and very easy to teach new users how to navigate the app. Installation is fairly quick, which also saves a lot of time when setting up new computers and users.
Score 10 out of 10
Vetted Review
Verified User
It is so simple to use, children in school could use it to communicate during this virtual learning time we are in. It's a perfect tool to get a group of people on a secured network and program to be able to communicate properly and effectively to complete overall task!
November 20, 2020

Slack is fine

Score 8 out of 10
Vetted Review
Verified User
I'm glad we have access to this tool, but it's very annoying to have to keep track of messages here as well as in email. [I] wish it was integrated into Gmail somehow.
Amod Shinde | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Some of the positives of slack are
  • Slack offers a platform for app integration, which helps in managing the whole of an organization's activities in once place, bethey calendars, Trello, Google Drive cloud, GitHub, Gmail, or Bluejeans
  • GitHub is a boon to developers and managers to track the issues in the code
Negatives are
  • Storage space offered initially is low and once it's over, all the data is encrypted and saved on Slack. The user has to pay to get that data back from the slack
Score 9 out of 10
Vetted Review
Verified User
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Román Josué de las Heras Torres | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I think that Slack has a high learning curve. It may be difficult to use at the beginning, specially if you are not a tech person. But once you learn to use it, the product works great for you specific needs, as it has many features and tools which fit into many situations.
Veronika Baranovska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It's an amazing communication tool. It's like Slack took everything that made Skype amazing at the time, made it much lighter and tailored it to make it work in a business setting. I love that, even though Slack isn't a project management tool, it can help you manage and not stress the day-to-day stuff.
Score 10 out of 10
Vetted Review
Verified User
It is simple to set up and easy to add specific people to specific channels, giving them certain access. It is perfect for communicating with people sat next to you, or in the next building or even county, without the need to open cumbersome email software and trawl through hundreds of unread emails. The document sharing is a really useful tool for sending documents for review and comments and its secure.
Score 10 out of 10
Vetted Review
Verified User
Some apps offer a great desktop experience but have more limited mobile functionality. Others are the reverse. I find that Slack does both tasks equally well and presents a perfect UI for either format. I have experienced downtime with Slack before but outages are rare and they get things back up quickly.
Joshua Weaver | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
July 19, 2016

No Slack

Score 9 out of 10
Vetted Review
Verified User
It's very intuitive and easy to use. Where you think something will be is where it is located. Groups and private chats are easy, tagging is basic, emoji's are fun and easy. Really not too much is difficult.
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