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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (366)
    9.6
    96%
  • Mobile Access (343)
    9.2
    92%
  • Discussions (354)
    9.1
    91%
  • Notifications (362)
    8.8
    88%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.8
Avg 8.0

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.3
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(7954)

Attribute Ratings

Reviews

(1-25 of 366)
Companies can't remove reviews or game the system. Here's why
Paul Erik Caracas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our company, we use Slack for our internal communication. Its integration with google drive is very useful for us since we primarily use GDrive in our company. It also help its users to track all deliverables through the help of Slack since most of the important discussions are in Slack.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Slack for communicating with the team and cross-team collaborations. Before that, everything was communicated via email. With Slack it is definitely easier and smoother to reach out colleagues without spamming others. In addition, there are some plugins we can make use of, which is quite convenient sometimes. Such as, we decide which topics to cover for some department wise meetings using the voting tool built in Slack, which is efficient.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our team use Slack for quick candid conversations 1-2-1 between colleagues. In addition to this, we utilise Slack channels which are project-specific or objective-specific for example this could be a task force to improve ways of working or a cross-functional group of colleagues who are delivering a new feature.

Our use cases also include the sharing and distribution of files, although this becoming less frequent as the majority if not all of our assets are cloud-hosted and so link sharing is taking precedence.

Layne Latham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Slack throughout our company to communicate between and within teams. It's used for both projects and regular day to day communication that would otherwise be done via email. Slack allows our employees to share documents and participate in group discussions, as well as communicate around specific events (managed through individual channels).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is our main way of communicating with our friends at work! Slack is very helpful in a way that you can use it on your mobile and can be anywhere without any hassle! I find it so necessary for a company to have this kind of software, especially when you're in a complicated situation and you don't know how to inform your boss. It's a one click help!
Score 10 out of 10
Vetted Review
Verified User
My team and I use Slack for daily communication as well as within the company organization. I use the platform for 1:1 conversations and smaller groups as well as to stay in touch with the entire company. Emojis are a cute feature to engage my team and communicate feelings beyond words. My favorite feature is the "huddle" feature for quick, ad hoc syncs with my collaborators.
November 13, 2023

Slack Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Slack in two different organizations I work in. We use it for Core Team communications and then sub-groups for other areas of the business. The core problems Slack addresses is having an instant communication channel to share information and company updates. Being able to share and process information in a central hub offers a lot more efficiencies compared to using email.
Medolago Alessandra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
we use Slack for all internal communications between the departments of the company. We Love Slack!! We used to use Teams but I feel like Slack is way more efficient and doesn't crash as often. We also use the integrations with google calendar, Trello, google drive and Jira. Very great tool
Khushboo Bhatia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have been using Slack in our organization from past three years and it is indeed a great team collaboration and communication tool. While the world was in pandamic times and people were working from home, many organizations faced the issue for smooth communication with clients and teams. However, for us Slack helped in:
1. Real-time Communication: It provided a real-time messaging platform, allowing team members to communicate instantly, reducing delays in information sharing.
2. Remote Work Support: Slack is well-suited for remote work, It enabled our team members to connect from anywhere, which was especially important in that time's distributed work environments and even today's as well.
3. Channel-based Organization: We used the channels to organize conversations related to important projects, which helped to keep discussions and information structured and easily searchable.
4. Integration Capabilities: Slack offers a wide range of integrations with other tools and services, streamlining workflows and centralizing information. We integrated our slack with Google calendars, Trello and other project management tools which helped our client services team with more informed and structured projects management.
5. Privacy and Security: It provides tools for securing communication and data, helping organizations like ours meet their privacy and compliance requirements.
Ahmet Memis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My product is an announcement app for Product Updates & Software Updates. Users can create their own widgets and changelog to publish posts and announcements. We also have a feature request, roadmap and NPS tool.

We use our product to align with different departments, create technical support tickets, and work on them with our technical team via using Threads, and integrated Slack with many different applications to streamline our product design process.
Paul Ladd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Slack helped both me and the other mentors at Lighthouse Labs collaborate with each other, ask for help from senior mentors, and follow-up with students after tricky mentoring sessions. The ability to tag specific senior mentors or call for second-level support in a specific channel was invaluable when trying to solve problems for students quickly and effectively. We could also broadcast solutions to common problems, keep track of lecture times and the progress of each student cohort, and contact specific members of Lighthouse Labs for questions about payroll or scheduling. As a one-stop all-purpose text communication platform, Slack can't be beat!
Score 8 out of 10
Vetted Review
Verified User
Slack is used to communicate with our team in the organization, voice & video calls (Huddle) are also supported by the slack which is very helpful in case of connecting with someone remotely. We can share multiple types of files through slack & can integrate with many 3rd party apps and services.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As we are a global company, we use it to collaborate across many time zones when we aren't able to actually meet. It is most useful when we need to communicate with APAC, Europe and the America's at the same time as usually one of us will be offline at least. As we mostly work from home these days, it is also essential for just day to day communication when a Zoom meeting isn't really needed.
October 10, 2023

Love Slack

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Slack to update employees on changes made to products we use, as well as notify any problems that may be occurring tech wise. We also use Slack to communicate with peers one on one or to communicate within teams or even company wide. In addition, we also have Slack channels such as User Testimonials, where we can submit a form within Slack, which I feel is a great feature within the product.
Gabriel Zang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it not only as a team chat for private and group communication, but also have coordination channels for short, middle and long term projects.
It has also helped us integrate the same dynamics with other companies that use Slack as well, making communication seamless across companies under a single platform.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack at my company is the main communication platform. Since 2019's pandemic, Slack has been essential on the home office format because is easy to use and has a lot of functionalities that help me communicate with my colleagues on my daily work routine. All the squad message groups, simple video calls and group messaging happens on Slack.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Slack for internal communications, to keep track of outgoing email campaigns (internally), but also as a log for the various automations we have set up (product out-of-stock notifications, new customer support tickets, etc.). We also use Slack as a command prompt to trigger some automations in a third-party app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Team management
  • Integration with Outlook, monday.com, 15Five
  • Alerts necessary stakeholders when certain business processes take place
Increases asynchronous collaboration between remote teams.
Acts as the main source of internal communication reducing emails.
Increased visibility to schedules across teams.
Allows for consistent communication across multiple verticals.
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