Slack

Slack

Customer Verified
Top Rated
About TrustRadius ScoringScore 9.0 out of 100
Top Rated
Slack

Overview

Recent Reviews

Great Communication Solution

9 out of 10
May 17, 2022
Slack has become a central communication tool within our organization. As we've grown in size, it makes it much easier to group teams or …
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Verified User
Employee

Team collaboration tool

7 out of 10
April 20, 2022
We used Slack groups for specific teams and projects. It provides a closed space for team members to collaberate with each other sharing …
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Verified User
Professional

Amazing and a must to have !

9 out of 10
March 28, 2022
We use it all working day long between each other to follow all our projects. Brief, back and forth, approvals, QA, changes requests and …
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Verified User
Account Manager

Keep a Slack in Your Bag

8 out of 10
February 25, 2022
We use Slack for daily, 'quick' communication with coworkers. For each department, localization, topic, or team we've got different …
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Verified User
Analyst

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 23 features

Chat (252)

9.7
97%

Mobile Access (234)

9.2
92%

Discussions (243)

9.2
92%

Notifications (249)

9.1
91%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

Standard

$8.00

Cloud
Per User Per Month

Plus

$15.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

8.1
81%

Communication

8.5
85%

File Sharing & Management

8.5
85%

Product Details

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020.

The product is free to use, and also has paid plans with more features and greater controls.

The company has raised $340M in funding and boasts 800k users.

Slack Video

Work in progress | Slack

Slack Integrations

Slack Competitors

Slack Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

What is Slack's best feature?

Reviewers rate Chat highest, with a score of 9.7.

Who uses Slack?

The most common users of Slack are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (5871)

Ratings

Likelihood to Renew (15)

9.2
92%

Usability (28)

9.1
91%

Support Rating (122)

7.7
77%

Implementation Rating (4)

10.0
100%

Reviews

(1-25 of 65)
Popular Filters
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April 08, 2021

How our remote offices use Slack to remain connected

Tom Laughlin | TrustRadius Reviewer
Tom Laughlin
Senior Customer Success Manager
Siteimprove (Computer Software, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
I don't need to be very technical to use the Slack or to integrate tools into Slack. Adding an app (integration) is seamless and the platform walks me through the process. I can communicate with my colleagues quickly either with chat or by using the call feature to phone them. If I ever have a product question, I can quickly go to one of our product channels and search for related questions or pose a question that our experts monitor. These features have made me more effective in my day and in managing my customer base.
November 20, 2020

Slack is fine

Verified User
Contributor in Other
Food & Beverages Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
November 07, 2020

Slack is the nucleus of team collaboration and management

Amod Shinde | TrustRadius Reviewer
Amod Shinde
Software Engineer
RiteCare (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
  • Slack's help page offers almost everything you need to know about using Slack.
  • It provides options like getting started, using Slack, profiles, preferences, administration and customization of workspace, and roles and rights of the users, a tutorial for the integration of tools into your Slack workspace.
  • Slack also gives an option to contact them where we can report bugs or ask questions by attaching a file and sending a query.
  • The customer support is quite good, whether you are a free user or paid customer, the responses from the support team are very quick and, of course, you get added attention if you are a paying customer.
June 12, 2020

Bringing a more social touch to everyday business

Verified User
Contributor in Product Management
Computer Software Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
There is a lot of online documentation available and it is quite easy to open a ticket and get a fairly rapid response. Some more in-product help options would make it easier for the less technically inclined folks to find answers to their questions more quickly though. Being an end user, I can't speak to the quality of the support given when reaching out directly to the Account Manager.
May 21, 2020

Slack... One-stop solution for business communication

Verified User
Contributor in Engineering
Information Technology & Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Their documentation is good. We can easily learn about any newly launched feature using that. In past, I went through the documentation to integrate Slack with few monitoring application like AppOptics and documentation was well described to easily set up the things.
April 14, 2020

Slack is a very good tool for maintaining communication between departments and managers in any company.

Mary Vasquez | TrustRadius Reviewer
Mary Vasquez
Assistant Recruiter
Continuum (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
Slack's technical support needs to improve a lot in terms of customer service, sometimes they treat customers badly, and many times we prefer to call support in English. They are friendlier and empathic in that sense. Also, they need to improve their response times. When you send them a ticket, they take up to 7 days and their answers are not very clear and offer a vague idea of what you can do to solve any problem you have.
January 28, 2020

Lightning Fast Communicating

JaCoby Marston, CPA | TrustRadius Reviewer
JaCoby Marston, CPA
Chief Financial Officer
Trust Brands (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Slack has built a product that has rare downtime which means that the company is investing the time and money to constantly have a well-running product. I have never had the need to reach out to Slack for support help, but I have read articles about how great their support is and how they care about their users.
January 10, 2020

Positive Slack Review

LT
Logan Turner
Account Executive
120WaterAudit (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I have not had a problem with Slack to date. It has always worked for me and allows me to communicate with all members of my team regardless of if they are in the office or not. I am able to search for all conversations and refer to anything previously mentioned. Gifs are awesome too.
January 02, 2020

Slack at an IT Campus

PD
Prad Das
Data Architect
University Of Minnesota (Education Management, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
So far I am happy after switching from HipChat. This tool is much more easier to browse and search than our previous one. Slack's user community from University of Minnesota was also very involved to find some solutions. Previously our end users were skeptical to use HipChat to avoid cumbersome and lengthy messages. But on Slack this is not the case anymore. We see more and more people are joining or creating new channels.
November 13, 2019

Easy-to-use and Great for Organizing Your Workplace Communications

Verified User
Manager in Other
Entertainment Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I've honestly never had to reach out to Slack's support. I am not the account holder, but I've heard nothing negative from our account holder, which is always good news. The platform is so simple and easy to use, that it's extremely rare that anyone will need to reach out to support.
November 12, 2019

More than a mobile messaging app, it's Slack...

LM
Lokesh Meena
Project Manager
FlipPaisa (Consumer Services, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Slack has a nice knowledge base and documentation. Slack is a well known and widely used tool, so we could easily find support articles over the internet. And most of the time, support wasn't needed, as its UI explains most of the things in advance. There are so many blogs about it too.
November 08, 2019

Second go around with Slack not so good, why do we use this thing?

Jason Smith, DPA | TrustRadius Reviewer
Jason Smith, DPA
Instructional Technologist
Pomona College (Higher Education, 201-500 employees)
Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

2
Well there is not much to support so what else would you give it? Actually, I think that Slack deserves the above rating because it seems to go down and become inaccessible for a variety of reasons. It always seems that these outages are not explained and that kind of leaves you wondering.