Slack Reviews

I haven't yet needed to reach out for additional support. Perhaps this speaks to its straightforwardness & ease of use!

I don't need to be very technical to use the Slack or to integrate tools into Slack. Adding an app (integration) is seamless and the platform walks me through the process. I can communicate with my colleagues quickly either with chat or by using the call feature to phone them. If I ever have a product question, I can quickly go to one of our product channels and search for related questions or pose a question that our experts monitor. These features have made me more effective in my day and in managing my customer base.

Slack has built a product that has rare downtime which means that the company is investing the time and money to constantly have a well-running product. I have never had the need to reach out to Slack for support help, but I have read articles about how great their support is and how they care about their users.

I have not had a problem with Slack to date. It has always worked for me and allows me to communicate with all members of my team regardless of if they are in the office or not. I am able to search for all conversations and refer to anything previously mentioned. Gifs are awesome too.

We've been as an organisation thoroughly impressed at the way Slack has helped us become more productive and made a positive impact in the way we get things done. The support team has also helped us in solving any issues we faced during installation and also an upgrade to meet more requirements as we grow and become a bigger organisation.

Slack's technical support needs to improve a lot in terms of customer service, sometimes they treat customers badly, and many times we prefer to call support in English. They are friendlier and empathic in that sense. Also, they need to improve their response times. When you send them a ticket, they take up to 7 days and their answers are not very clear and offer a vague idea of what you can do to solve any problem you have.

I never encountered any issues working with them. Most of the information you need can be found online without the need to contact support.

Support is good when needed, but I haven't needed it much. It is perfect for business but lacks a video chat feature.

I have never used Slack support; it's always worked 100%.

So far I am happy after switching from HipChat. This tool is much more easier to browse and search than our previous one. Slack's user community from University of Minnesota was also very involved to find some solutions. Previously our end users were skeptical to use HipChat to avoid cumbersome and lengthy messages. But on Slack this is not the case anymore. We see more and more people are joining or creating new channels.

Their documentation is good. We can easily learn about any newly launched feature using that. In past, I went through the documentation to integrate Slack with few monitoring application like AppOptics and documentation was well described to easily set up the things.

We've found them responsive when we needed them. But in fact, the online info and the usability of the product were straightforward and sufficient. We haven't had to test support for anything critical (yet). In general, we are satisfied to-date.

I haven't personally had to rely on Slack's support, but from what colleagues have told me there are no issues with contact Slack's support team in a quick and comprehensive manner. .

I didn't have to contact Slack Support to use and implement it. The customer-supported forums are a very good first place to start asking your questions and learn about Slack.

I am indifferent because I haven’t had to use Slack support for any reason.

Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.

We haven't really had any issues with Slack -- so that's part of their support: Having a product that works perfectly out of the box and doesn't need additional setup/support.

We've never had to contact support for Slack, which in my opinion, speaks to the quality of the product.

Slack has a nice knowledge base and documentation. Slack is a well known and widely used tool, so we could easily find support articles over the internet. And most of the time, support wasn't needed, as its UI explains most of the things in advance. There are so many blogs about it too.

Well there is not much to support so what else would you give it? Actually, I think that Slack deserves the above rating because it seems to go down and become inaccessible for a variety of reasons. It always seems that these outages are not explained and that kind of leaves you wondering.

Slack's support is very good, he has answered every question made in detail. He also suggested the implementation of some useful applications for the web development team. The attention was personalized and constant.

I think that Slack is always improving and is on the right track to catering to what customers want and need in their daily business.

At some point during the implementation, Slack held a customer webinar that was intended to take new users through many of the features of the program. This was the most helpful thing we've had to access during my use of the tool. Other than that I haven't had to use much support.

The app and the office app had very little issues. It freezing, as a I mentioned before, could have been more on our end but we never had a problem with it being a permanent issue or a constant issue as it happened rarely. So, the reason I scored it so high is because the app has very little problems, if any.