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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (410)
    9.7
    97%
  • Mobile Access (387)
    9.2
    92%
  • Discussions (397)
    9.2
    92%
  • Notifications (406)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8238)

Attribute Ratings

Reviews

(1-25 of 65)
Companies can't remove reviews or game the system. Here's why
Layne Latham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At some point during the implementation, Slack held a customer webinar that was intended to take new users through many of the features of the program. This was the most helpful thing we've had to access during my use of the tool. Other than that I haven't had to use much support.
Tom Laughlin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I don't need to be very technical to use the Slack or to integrate tools into Slack. Adding an app (integration) is seamless and the platform walks me through the process. I can communicate with my colleagues quickly either with chat or by using the call feature to phone them. If I ever have a product question, I can quickly go to one of our product channels and search for related questions or pose a question that our experts monitor. These features have made me more effective in my day and in managing my customer base.
November 20, 2020

Slack is fine

Score 8 out of 10
Vetted Review
Verified User
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Amod Shinde | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Slack's help page offers almost everything you need to know about using Slack.
  • It provides options like getting started, using Slack, profiles, preferences, administration and customization of workspace, and roles and rights of the users, a tutorial for the integration of tools into your Slack workspace.
  • Slack also gives an option to contact them where we can report bugs or ask questions by attaching a file and sending a query.
  • The customer support is quite good, whether you are a free user or paid customer, the responses from the support team are very quick and, of course, you get added attention if you are a paying customer.
Score 9 out of 10
Vetted Review
Verified User
There is a lot of online documentation available and it is quite easy to open a ticket and get a fairly rapid response. Some more in-product help options would make it easier for the less technically inclined folks to find answers to their questions more quickly though. Being an end user, I can't speak to the quality of the support given when reaching out directly to the Account Manager.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Their documentation is good. We can easily learn about any newly launched feature using that. In past, I went through the documentation to integrate Slack with few monitoring application like AppOptics and documentation was well described to easily set up the things.
Mary Vasquez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Slack's technical support needs to improve a lot in terms of customer service, sometimes they treat customers badly, and many times we prefer to call support in English. They are friendlier and empathic in that sense. Also, they need to improve their response times. When you send them a ticket, they take up to 7 days and their answers are not very clear and offer a vague idea of what you can do to solve any problem you have.
March 17, 2020

Slack

Score 9 out of 10
Vetted Review
Verified User
I am indifferent because I haven’t had to use Slack support for any reason.
JaCoby Marston, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack has built a product that has rare downtime which means that the company is investing the time and money to constantly have a well-running product. I have never had the need to reach out to Slack for support help, but I have read articles about how great their support is and how they care about their users.
January 10, 2020

Positive Slack Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have not had a problem with Slack to date. It has always worked for me and allows me to communicate with all members of my team regardless of if they are in the office or not. I am able to search for all conversations and refer to anything previously mentioned. Gifs are awesome too.
January 02, 2020

Slack at an IT Campus

Score 10 out of 10
Vetted Review
Verified User
So far I am happy after switching from HipChat. This tool is much more easier to browse and search than our previous one. Slack's user community from University of Minnesota was also very involved to find some solutions. Previously our end users were skeptical to use HipChat to avoid cumbersome and lengthy messages. But on Slack this is not the case anymore. We see more and more people are joining or creating new channels.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've honestly never had to reach out to Slack's support. I am not the account holder, but I've heard nothing negative from our account holder, which is always good news. The platform is so simple and easy to use, that it's extremely rare that anyone will need to reach out to support.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Slack has a nice knowledge base and documentation. Slack is a well known and widely used tool, so we could easily find support articles over the internet. And most of the time, support wasn't needed, as its UI explains most of the things in advance. There are so many blogs about it too.
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