Name: Smallchat
Price: 19.99 USD
Author: Nicer Studio

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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Smallchat, developed by Nicer LLC, is a chat widget designed to facilitate real-time communication between businesses and their website visitors. According to the vendor, Smallchat aims to convert more visitors into customers by providing immediate assistance and support. It is primarily targeted at small to medium-sized businesses across various industries, including e-commerce companies, SaaS companies, online service providers, marketing and advertising agencies, and tech startups.

## Key Features

**Realtime interactions**: According to the vendor, Smallchat enables businesses to engage with website visitors in real-time, allowing for immediate responses to questions and inquiries, potentially increasing conversion rates.

**Automate Engagement**: Smallchat allows businesses to actively engage visitors through custom trigger messages, which the vendor claims can lead to increased engagement and conversion rates.

**Fully Customizable**: Smallchat offers easy styling options that allow businesses to customize the chat widget to align with their brand, providing a consistent and professional user experience.

**Offline Scheduling**: According to the vendor, Smallchat enables businesses to inform customers about the availability of their team, reducing frustration and improving customer satisfaction by indicating when they are online and ready to assist.

**Auto Messaging**: Smallchat allows businesses to set up custom trigger messages to automatically engage visitors and start conversations, potentially increasing engagement and conversion rates with personalized and relevant messages.

**Know your Users**: Smallchat provides an API that allows businesses to gather additional data about their visitors, potentially enabling more personalized and targeted conversations, as claimed by the vendor.

**Unlimited Chats**: According to the vendor, Smallchat offers unlimited messages on every tier, allowing businesses to have as many conversations as needed without incurring additional costs.

**Custom Analytics**: Smallchat provides conversation analytics, enabling businesses to track the number of interactions they have each month. This data can provide insights to improve customer support and engagement, according to the vendor.

**Multiple Channels**: Smallchat allows businesses to manage multiple sites from the same Slack team by creating a channel for each site, potentially streamlining communication and improving efficiency.

**Edit Sent Messages**: Smallchat enables businesses to edit or delete messages even after they have been sent, potentially allowing for accurate and error-free information to be provided to visitors, as claimed by the vendor.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Smallchat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Nicer Studio

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Smallchat

Overview

What is Smallchat?