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Reviews (1-8 of 8)
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October 22, 2020
SMART by GEP (S2C) is used by all procurement professionals at my company in order to facilitate sourcing events, and author/store contracts once executed. This resolves visibility issues we have as we don't have a single instance of backend system such as P2P or ERP so having a single instance of S2C helps to search for sourcing events and fully executed procurement contracts across all locations.
- SMART is flexible and scalable.
- The account team is there to listen client concerns and business needs.
- The engineering team is will to share their concepts in development and vet with their clients prior to production release. They value client feedback.
- GEP has a lot of progressive thinkers and willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.
- SMART tends to be too client focused. This can be a strength while too client focused approach would not work well as GEP is gaining diverse clients from different verticals. Some functionality was developed for a specific client and it was pushed to production for general clients to use. At the time, SMART was missing some basic functionality and the engineering team was too busy to react to specific enhancement requests from a small pool of clients that it didn't have time to work on basic functionality.
- Generally speak, SMART is easy to use, but it needs to improve its UI. Some icons are hard to see (web accessibility issues) and not logically placed. Their placement of icons or action menus are not intuitive and will need to be enhanced. I expect GEP to hire professional UX/UI experts to revamp their UX similar to more prevalent apps out there as many users are used to perform certain actions in an app in a certain way. For example, in terms of search functionality, many users are used to how Google search results were displayed and returned. I understand that searching is not GEP's core competency, but users are expecting search functionality to behave like Google search as that is what they are used to. Highly recommend GEP to leverage best practices, market trends, end user behavioral analysis, etc. when developing a logic for functionality.
- SMART user guides and release notes will have to be revamped. Often times, their user guides and release notes are not available, or poorly put together with typos. This is an area GEP will have to invest and bring a technical writer to develop step by step user guides and release notes (before and after screenshots would be much appreciated) to help those who manage SMART so administrators have a clear understanding of logic and how-to prior to new functionality introduction.
We only have the source to contract portion of SMART.
GEP delivers comprehensive spend, sourcing, and procurement solutions to our Supply Management team. Their SMART system provides visibility to material spend globally and standardizes our quotation and contract processes throughout all our diverse businesses.
- Support and training
- Working with us on customized solutions
- Ongoing customer relationships and continuous improvement of their solution
- Would like to see functionality improvements in better automatic communication of information between modules (e.g. Spend, Supplier, Contract, etc.)
The GEP SMART solution has enabled us to have one platform solution across our different business units and geographic regions for our supply chain operating system. As a supply management team, the SMART solution allows us to measure our supplier performance with consistent data.
We currently use GEP SMART P2P modules in North America and European commercial sites (one manufacturing site) and the sourcing module is used in NA, EU and IN. The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management. The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.
- The spend module supports our sourcing team's annual savings goals and provides better visibility for strategy and budget management.
- The recent supplier portal enablement for our suppliers provides transparency, real-time updates, and more efficient invoice approval processes.
- SMART modules allow for a great degree of customization and flexibility in processes.
- System slowness is a common complaint among users.
- Establish compliant e-invoicing capabilities in Europe.
- More mobile capabilities.
- More focus on AI innovations.
We are not currently utilizing the tool in this manner. We utilize a separate contracting module without a connection to the GEP SMART system. The e-sourcing module is being utilized as a stand-alone tool and we are unable to gain the benefits of having a unified source-to-pay platform with an uninterrupted workflow.
September 13, 2019
As it relates to my procurement-focused-function, our organization uses GEP SMART to:
- Create and manage vendors profiles.
- Create, manage, and solicit bids through their RFx process.
- Route soft copies of agreements through our approval cycle and solicit digital signatures so that agreements remain digital and searchable.
- Run spend reports by category, vendor, business unit, etc.
- Their RFx tool is dynamic and can produce simple RFx's and complex Rfx's. It provides records of when communication was sent and where it was sent to. It also provides a status function so that you can see what stage of the process the respondents are in.
- The custom reports are great because they are also dynamic and are quick to run. A report can be created within minutes with all of the required fields that need to be included.
- The agreement approval cycle within the Contract module helps document approvals from all of the different stakeholders and provide metrics around how long approvals really take.
- Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
- GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profile and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
- The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.
My current instance is that GEP is a bolt-on to our ERP. My opinion is that we are not able to leverage GEP's uninterrupted workflow to its full capabilities because of the way our organization integrated with GEP.
September 12, 2019
GEP SMART is used primarily by the procurement function to understand spend across the company, but also by our finance and audit teams to answer specific queries relating to transactional spend including investigations and to support audit planning.
- Great user interface and vsualisation of data
- Easy interrogation and drill down into data
- Simple reporting tools for extraction of relevant data
- Faster turnaround for data enrichment which currently takes over a month after data transfer
- Improved use of artificial intelligence to automate and improve the quality of the data cleansing activity
We only use a single module of GEP SMART, but our analysis has shown that the benefits of having a single integrated platform are significant. The challenge of integrating data across different source to pay applications is enormous and requires executive commitment for significant investment in data standards, data quality and data cleansing. Without this commitment, many best of breed choices will fail to deliver the full benefits.
September 21, 2019
The GEP SMART Spend Cube is implemented and used by indirect sourcing and sourcing analytics. Direct spend is not used in SmartSource.
We have had approximately 500+ events over the last two years. The eSourcing module is mainly used by Indirect Souring in India. We also have a small number of auctions. We tried to implement the Contracts module however the system was not fit for our purpose and GEP was not willing to customize the tool. The company uses the procurement module however I am not involved with this.
- Willingness to collaborate on the spend cube.
- Support for auction events.
- Responsiveness of the spend cube GEP team.
- Slowness of the system as you navigate within modules.
- Unable to generate reports containing data elements from different sections of the procurement module.
- The access levels are extremely complex.
- There is a disconnect between modules within the GEP team themselves.
September 10, 2019
We have multiple ERP/Accounting systems. We needed a tool to gain spend visibility across the enterprise. Smart allowed us to gain a more holistic overview of our supplier spend, rationalize our tools/suppliers and identify other opportunities to reduce spend across the enterprise.
- Normalization of data.
- Rationalization of data.
- Flexibility/customization of data and queries and reporting.
- GEP has addressed all the issues/requests we've raised, as we've raised them. They have been extremely accommodating and helpful.
We have not implemented that functionality.
September 10, 2019
It is used by everyone and allows for enterprise-wide visibility of spending, which is especially valuable for a decentralized organization that uses multiple ERP systems.
- Customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.
- The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.
- I would like to see more e-procurement, specifically spend management best practices documents/videos that provide additional thought leadership that is beneficial to supply chain and sourcing.
We only subscribe to the Spend Management module. We have briefly explored other modules in the past (eSourcing) but found that our needs are better met by other providers outside of GEP SMART.
GEP SMART Scorecard Summary
What is GEP SMART?
GEP SMART is an AI-powered, cloud-native software for direct and indirect procurement that offers comprehensive source-to-pay functionality in one platform, inclusive of spend analysis, sourcing, contract management, supplier management, procure-to-pay, savings project management and savings tracking, invoicing and other related functionalities.
Categories: Spend Management, Procurement
GEP SMART Screenshots
GEP SMART Video
GEP Software: Intelligent Automation for Next-Level Procurement and Supply Chain Performance
GEP SMART Downloadables
GEP SMART Integrations
SAP, Oracle, JD Edwards, All major and most minor ERP and AP systems
GEP SMART Competitors
GEP SMART Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 0% | |
| Mid-Size Companies (51-500 employees) | 0% | |
| Enterprises (> 500 employees) | 100% |
GEP SMART Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| FAQ/Knowledgebase | |
| Video Tutorials / Webinar |
GEP SMART Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Countries: | North America, EMEA, APAC |
| Supported Languages: | English, Spanish, French, German, Mandarin, Thai |