Name: Smart Communications SmartCOMM
Rating: 8.8 (3 reviews)
Author: Smart Communications

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Development

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Document Management

Intellectual Property (IP) Management

Meeting Management

Enterprise

Accounting

Blockchain Payments

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Change Management

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

DevSecOps

Fraud Detection

IT Alert Management

IT Professional Services

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Server Virtualization

Software-Defined WAN

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Channel Management

Content Management

Email Marketing

Headless CMS

Marketing Attribution

Marketing Automation

Referral Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security

Aviation

Camp Management

Construction Takeoff and Estimating

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

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SmartCOMM, developed by Smart Communications, is a Customer Communications Management (CCM) solution aimed at enterprise organizations in industries such as insurance, financial services, healthcare, government, and other regulated sectors. According to the vendor, SmartCOMM helps businesses deliver personalized, interactive communications at scale while ensuring brand consistency, security, compliance, and content optimization.

## Key Features

**Transform communications into conversations**: According to the vendor, SmartCOMM can turn static, one-way communications into engaging, two-way customer conversations, enhancing the customer experience.

**Maintain security and compliance - even in regulated industries**: The vendor claims that SmartCOMM ensures data security and compliance with industry regulations, safeguarding sensitive customer information throughout the communication process.

**Maintain brand consistency – and relevance**: The vendor states that SmartCOMM helps businesses ensure brand consistency across all customer communications, delivering relevant and personalized content to enhance customer engagement.

**Batch, on-demand, and interactive use cases**: According to the vendor, SmartCOMM supports various use cases, including batch processing, on-demand communications, and interactive customer interactions, enabling organizations to handle large volumes of communications efficiently.

**Consolidate legacy communication applications**: The vendor claims that SmartCOMM streamlines and consolidates legacy communication applications into a single platform, improving operational efficiency by centralizing communication processes.

**Deployment flexibility to meet organization’s needs**: According to the vendor, SmartCOMM provides flexible deployment options, including on-premises, cloud, or hybrid models, adapting to the specific requirements and preferences of each organization.

**Grant business-user control**: The vendor states that SmartCOMM empowers business users to manage and control the communication processes, reducing reliance on IT departments for day-to-day communication tasks.

**Optimize content for maximum impact**: According to the vendor, SmartCOMM optimizes communication content to maximize its impact on customers, delivering personalized and relevant messages to improve customer engagement.

Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.

Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. Respond.io is designed to meet this challenge, simply.

Starter

Growth

Advanced

Respond.io

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

Inbound

Outbound SMS

Outbound Viber or WhatsApp

SMS.to

Smart Communications SmartCOMM

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Likelihood to Recommend

Smart Communications

IBM FileNet Content Manager

Axiom Sales Kinetics

Squaretalk

Smart Communications SmartCOMM 2022-08-25 17:46:11

Smart Communications SmartCOMM 2022-05-06 21:18:16

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Difficult to setup

Difficult to create

Home

Customer Communication Management Software

SmartCOMM

We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM.

Template
Data processing
Output delivery
SMS delivery
Ada compliance

Price
Licensing is bit complicated
Frequent upgrades

Migration ease
Latest features
Cloud readiness

OpenText Exstream, Axiom Sales Force Development, IBM FileNet Content Manager

I can have a great Conversations with Customers and the output document can be customized. Once everything is set up, end users will find it rather simple to utilize. The support staff is friendly and helpful.

Document Negotiation
Conversations with Customers
Configuring virtual appliances
Interactive communications to any channel

Difficult to setup the environment initially.
It can be difficult to create layouts.
I dislike having to access my salary and hours using a different app.

Interactive communication channel
Document Negotiation
Appliances management

Enhancing the customer experience through engagement.
Simplified the complexity of your/our critical business and customer communications.
Increase customer satisfaction with communications

SmartCOMM

Overview

What is SmartCOMM?