Based on responsiveness and offered suggestions on the support ticket.
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To be honest, we didnt had much issues with the support, as there is already plenty of online communities available for help. But if ever there were some minor issues with the membership or the certificates, the tech support was always quick and efficient enough to resolve the issue ASAP
Overall good support team when in need.
Although we did not use their customer support much except for a few instances, they were very responsive and wanted to maintain a relationship and went above and beyond to make sure we were taken good care.
For my purposes, the provided help features have been sufficient. I am sure I would be better off if I were to spend more time studying the app. For now, I load a project, connect, and execute. It just works.
It has been good throughout, but it has also improved in the recent years, which is a great indicator of value that is put on the need for solid support for customers. Any tool is basically as good as the support that stands behind it. Period.
Previous experiance. I have not had to submit new tickets so I am not sure if it is getting better
ReadyAPI (formerly SoapUI Pro, LoadUI Pro, and ServiceV Pro) is a REST and SOAP API functional testing tool that enables software developers, QA engineers, and manual testers to work together to create, maintain, and execute complex end-to-end API tests in their CI/CD pipelines without needing to code.
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 10.
The most common users of ReadyAPI (formerly SoapUI Pro, LoadUI Pro, & ServiceV Pro) are from Enterprises and the Computer Software industry.