Name: SmartBot360
Author: SmartBot360

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

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SmartBot360 is a specialized chatbot platform designed specifically for the healthcare industry. According to the vendor, its primary objective is to enhance patient engagement, reduce call center load and wait times, and automate various tasks to streamline healthcare operations. SmartBot360 caters to healthcare providers of all sizes, including hospitals, networks, clinics, medical spas, and doctor's offices. Professionals in the healthcare industry, such as healthcare providers, hospitals, medical clinics, medical spas, and doctor's offices, utilize SmartBot360 to optimize their healthcare services.

## Key Features

**Multiple Choice, Free-Response, or Both**: According to the vendor, SmartBot360 offers users the flexibility to choose between using AI to analyze and respond to typed queries, follow decision trees using multiple-choice questions, or utilize a combination of both approaches.

**SMS Follow-Up**: The vendor claims that SmartBot360 enables automated follow-up with patients through SMS to ensure they are following the necessary steps for recovery. The AI analyzes messages and responds via SMS to provide relevant guidance and support.

**Quizzes**: SmartBot360 includes the functionality to create quizzes for website visitors. These quizzes gather information through a series of questions and recommend relevant services based on the responses, as stated by the vendor.

**SMS & Email Verification**: The vendor states that SmartBot360 offers SMS and email verification functionality, allowing users to verify a user's email or phone number. This verification process enables users to access personal information or COVID results through the chatbot.

**Integrations**: According to the vendor, SmartBot360 supports integrations with popular healthcare apps, CRMs, and productivity apps. It also provides custom integration support to meet specific business needs.

**Pre-Visit Planning**: SmartBot360 streamlines the pre-visit process by collecting patient information prior to their appointment, as claimed by the vendor. It automatically sends forms and questionnaires to patients before their visits, saving time and improving efficiency.

**AI Trained with Real Patient Chats**: According to the vendor, SmartBot360's AI is trained exclusively with real patient chats to improve its understanding of healthcare interactions and provide accurate responses. The AI utilizes a three-tier architecture and references four data sources to extract relevant answers.

**Partner Healthcare Companies**: SmartBot360 has partnered with over 19 healthcare companies for more than 3 years to develop essential chatbot templates and functions in healthcare, as stated by the vendor. These partnerships have contributed to the platform's expertise and extensive feature set.

**NSF Grants for Advancing Chatbot AI**: According to the vendor, SmartBot360's founder, Evangelos (Vagelis) Christidis, PhD, has conducted transformative research on advancing healthcare chatbot intelligence. This research has been supported by two National Science Foundation grants, further enhancing the platform's capabilities.

**SmartBot360 Management Dashboard**: SmartBot360 provides users with a web-based management dashboard to monitor and control chatbot interactions in real-time, as claimed by the vendor. The dashboard includes features such as session monitoring, seamless switching between chatbots and live chat, intuitive bot building tools, smart notifications, and analytics.

Help.com Chat

Help.com

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Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is SmartBot360?