SmartDraw Reviews

SmartDraw is just my department. We use primarily for organization charts online version.

I use SmartDraw as the office manager to create floor plans of the office space. As businesses are ever changing, it is crucial to have up-to-date information.

This is currently used by the HR dept for organizational charts and flowcharts, although its capabilities are endless if you want to take the time to learn the software. it is much more intuitive than using Excel when creating flowcharts and org charts and can be exported to a PDF or Word document.

We purchased SmartDraw to simplify the creation, editing & sharing of org charts for Caravan Health. As a start-up company, we had a limited budget for such technology, but were growing so quickly that two years ago we realized attempting to manage org charts using Word, Excel or Powerpoint was far-too cumbersome. The product we purchased at the time (Lucidchart) was inexpensive and was represented as simple to use and easy to share with others; sadly, in our experience both representations did not pan out. Sharing an org chart file presented many challenges for us when the CEO, COO, CFO or myself were on the road and attempting to access using laptops or iPads... and creating a printable version which was actually readable proved impossible. This created significant frustration at many levels, from managers to the executive team to our Board, as the perception created was one of inefficiency (or inability) within the HR team. Escalations to the provider proved useless, as the only means of communication was via email (no Account Manager to be able to reach out to, no phone number), and when we would receive a response, the most-common direction was provided by pointing us to an FAQ on their web site (rather than responding to and providing a resolution for our specific issues). Once the frustration finally boiled over and we started searching for an alternative solution, SmartDraw was a name I heard from several other HR leaders in my network, so we requested a demo of their product. The demo revealed a product which appeared to be intuitive and provided both a desktop and cloud-based version... both of which were important to us in our use. Implementation and uptake was quick and easy, which were also critical success factors for us, given our rapid growth and limited amount of time many leaders were willing to devote to something most felt should be as "simple" as org chart management.

It is used by a select few members of the firm. We use it largely to create maps, but also occasionally timelines and flowcharts.

We use SmartDraw in my team for flow charting, milestone charting and process decomposition/documentation. Both SmartDraw and Visio are used in my company and within my organization. The problem/need that SmartDraw addresses is we had a need to create process diagrams across a globally distributed development team. We wanted a tool that was easy to use with several output formats for sharing at different levels.

Currently, SmartDraw is used by various members of our organization in order to create dynamic process and organizational charts for both our clients as well as for internal use.

We are a commercial general contractor. It gets used mainly by the superintendent for one of our locations where our company maintains all their facilities. Smartdraw is also used by the president of the company to create simple and clean drawings for our customers. It allows these drawings to be cleaner and look way more professional than hand-written. It is not comparable to AutoCAD by any means but it does make drawings look more professional and it is way easier to edit or change a drawing.

SmartDraw is being used by a number of departments within our organization. It addresses building layouts as well as flow charting. We also are using it for our team that works with the tool to develop maps for use by internal and external folks. This tool allows all of our departments to be on a standard platform for editing drawings etc.