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SmartDraw

SmartDraw

Overview

What is SmartDraw?

SmartDraw is a diagramming and flow chart building tool from SmartDraw Software in San Diego, California.

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Recent Reviews

TrustRadius Insights

SmartDraw has become a go-to solution for many users who want to simplify the creation, editing, and sharing of org charts. Frustrated …
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Free trial IS NOT free

1 out of 10
June 20, 2023
I tried to use the free trial on this software. As soon as I finished the drawing I couldn't export, share or print without purchasing. …
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Reviewer Pros & Cons

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Pricing

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Multiple-Users (for 5+ users)

$5.95

On Premise
per user/per month

Single-User

$9.95

On Premise
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SmartDraw Demo

YouTube

Team 6 SmartDraw Demo

YouTube
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Product Details

What is SmartDraw?

SmartDraw Video

While our first impressions of SmartDraw were quite positive, here we dive deeper into how they market their visual design tool, what their pricing plans look like, what users enjoy about SmartDraw, and what issues users have with SmartDraw. The biggest takeaway, is that Smart...
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SmartDraw Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(38)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SmartDraw has become a go-to solution for many users who want to simplify the creation, editing, and sharing of org charts. Frustrated with the cumbersome nature of Word, Excel, and PowerPoint, HR teams have turned to SmartDraw to streamline their org charting process. With both desktop and cloud-based versions available, SmartDraw offers an intuitive and user-friendly experience that surpasses other options like Lucidchart. In addition to org charts, users have found SmartDraw useful for discussing application flows, creating high-level designs, creating flowcharts, seating charts, and charts of responsibility. It has proven to be a modern alternative to Microsoft Office tools, offering a time-saving solution for tasks such as designing building floorplans, fire evacuation diagrams, and emergency operations plans. Users also appreciate the software for its capabilities in flow charting, milestone charting, process decomposition/documentation, and creating maps and timelines. With excellent customer service and a wide range of use cases across various departments within organizations, SmartDraw continues to provide an efficient and effective solution for visualizing information.

Clean and professional org charts: Many users have been impressed with SmartDraw's ability to produce clean and professional-looking org charts. They appreciate that the charts can be easily shared or printed in a readable format, making it convenient for presentations or documentation purposes.

Easy import of data for org chart creation: Several reviewers have praised the ease of importing data into SmartDraw for creating org charts. This feature saves them time and effort, allowing them to quickly generate accurate and up-to-date charts.

Wide range of features and templates: SmartDraw offers a wide range of features for various purposes such as flowcharts, structural design, sharing and collaboration, wireframing, and customizable templates. Users find these features to be valuable as they cater to different needs and make diagramming tasks more efficient. Additionally, the provided templates serve as great starting points when users are unsure of how to begin their diagrams.

Cons:

  1. Lack of customization options: Some users have expressed the need for more customizable functions in the program to achieve better integration, as well as the ability to customize plans and navigation.
  2. Performance issues: Several users have mentioned that the application is heavy on their system and takes time to load, especially for touch screen interfaces. Additionally, some users find certain tasks like manipulating bubbles in timelines or aligning multiple objects to be difficult and time-consuming.
  3. Issues with functionality: A number of reviewers have experienced issues with the autosave function not always saving changes, making it unreliable. Users have also found it difficult to link shapes together and desire more customizations and example shapes/objects.

Based on user feedback, here are the most common recommendations for SmartDraw:

  1. Users suggest exploring the different options available and trying out the software, as it is free and easy to use. They recommend playing around with it for a couple of hours before using it for serious tasks. It is also important to ensure that the software meets all requirements before relying on it.

  2. SmartDraw is highly recommended by users who work with PowerPoint. It is considered an excellent tool for creating presentations. Additionally, users suggest giving SmartDraw a try for easy drawings, diagrams, and representations. However, for certain types of drawings, some users suggest using Visio instead.

  3. Users find SmartDraw useful for designing documents such as process flow maps and org charts. It is praised for being easy to use and having useful components for different environments. Taking advantage of any training offered by SmartDraw is also recommended.

In general, users advise trying the trial version of SmartDraw to evaluate if it meets their needs. They find it cost-effective and compatible with other programs like Microsoft Office. Templates are suggested as a way to maximize the value of the software. However, users caution that SmartDraw may not be worth the money and time for certain professional fields, like architect firms. It is important to carefully evaluate use cases before deciding on the software. While generally user-friendly, some users note that support may not be particularly helpful in addressing concerns or issues.

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