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View all pricingStartup
$39
Business
$95
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Free forever
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- Setup fee optionalOptional
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Smartlook?
Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers, marketers, UX designers and developers, and help them improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.
Smartlook offers the ability to record users’ behavior in Unity games. The vendor states clients include Madfinger Games, MobilityWare, and Awesome Prototype.
Smartlook started in 2016 and currently boasts more than 2,800 paying organizations across the globe including companies like Paxful, Sky, Volvo, Vogue, Papa Johns, Miele, and Livestorm.
Smartlook Screenshots
Smartlook Videos
Smartlook Integrations
Smartlook Competitors
- Hotjar
- Mixpanel
- Heap
- Google Analytics
- Adobe Analytics
- Kissmetrics
- Webtrends Analytics
- IBM Digital Analytics
- Crazy Egg
- Bloomreach Commerce Experience Cloud
- GoSquared
- Woopra
- StatCounter
- Amplitude Analytics
- Mouseflow
- Inspectlet
- SessionCam
- Lucky Orange
- TIBCO Jaspersoft
- VWO
- Contentsquare (Clicktale)
- Siteimprove
- UserReplay
- Decibel Insight, from Medallia
- SeeVolution
- Appsee Mobile App Analytics
- Twilio Segment
- Flurry Analytics
- App Annie
- Localytics
- Adjust Attribution
- Mobivity
- Kochava
- CleverTap
- FullStory
- Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
- Matomo (formerly Piwik)
Smartlook Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 40% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 20% |
Smartlook Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
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Reviews and Ratings
Reviews
(1-25 of 144)- Popular Filters
- Help me to improve interface.
- Help me to fix bugs.
- Create heatmap.
- Make interface easier
- Reduce prices
- Show what user typed on text box (except for confidential box)
A smart person always chooses a smart tool
- Onboarding.
- Customer behaviour.
- Geographical data.
- As of now, I could not see any point that should be improved.
Fast setup and easy to use screen recording tool
- Screen Recording
- Heatmap Generation
- Recording of iframe or embeded content
- Multi device recording of the same user
Get an in-depth insight into your visitor's journey, visually.
- Tracking how visitors are behaving on the website visually by video.
- Well-designed and customizable dashboard to quickly monitor what's happening on your website.
- It works in "real" real-time, so you can track your visitors' sessions instantly.
- It would be great if Smartlook has a mobile app.
- Sometimes it's hard to understand how to use some features.
- You cannot see it in records visually when visitors interact with an iframe on the web page (probably it's impossible to make it technically).
Smartlook--a new game-changer
- Funnels
- Events
- Recordings
- Heatmaps
- Funnel filtering
- Funnel comparison over two time periods
- Support filtering by wildcards across the system
Smartlook, or how to solve UX problems quickly and easily
- The dashboard is really well done and summarize everything we need in a simple view.
- I love the funnel functionality, it helps us to see the step our users drop the most.
- Recordings are the thing we use the most to the real user journey.
- Events are also very well done to check actions precise page, or CTA...
- Behaviour flow is beta for the moment but I didn't really get it when I discovered it.
- The way to story our previous research. I sometimes don't find it easily, especially when I share Smartlook with a team.
- We can go further in collaboration mode, if I want to share findings with my team.
The best tool to understand how user interacts with your site
- Funnel creation.
- Show what users click and how interact with the website.
- No slowing down the website.
- Translation support.
Best Tool to Delight Customers
- Easy Integration
- Easy to use
- Easy Navigation to errors and events in sessions
- Heatmaps are very hard to use
- Funnels can be improved for better understanding
- Smartlook can bring Micro Survey as a new feature, Highly recommended
Bang for a buck
- Affordable pricing.
- Logs browser errors.
- Fast support.
- Ease of setup.
- User Interface.
- Screen recordings.
- Heatmap.
- User analysis.
- Customer support.
- Support hours.
Smartlook provide important answers about your website/business, even without asking for them
- Helps to understand visitors behavior.
- Helps to decrease the bounce rate of our landing pages and increase the conversion rate.
- Helps to find bugs on the site.
- Used to check for A/B testing of pages, which are working better.
- I can't provide anything where we see room for improvement.
- Smartlook is a leader in this area, I think it contain everything we can use.
- Maybe more space for stored recordings.
Reasonably priced and great for getting insights into how customers interact with my site.
- Record users screens without slowing down the website.
- Allow quick and easy playback of recordings.
- Most of their UI was great, but they didn't seem to do a great job of matching up multiple sessions from a single user. I really would have liked to be able to follow my customers' journey across multiple sessions. Not a deal-breaker, but that would have been nice. Admittedly, I haven't used it for a few months, as I got my landing page optimized well enough and haven't needed to keep recording customers' screens, but when I need to do that again, you can bet I'll be back to Smartlook.
Smartlook is light years ahead of its competition, delivering best value for the money
- Recordings are easy to view and read.
- Filtering options are wide and intuitive.
- Ability to create funnels is a plus.
- You can work on past data, which means there's no rush to set up everything at once.
- It would be nice to have more options to filter out visitors other than simply IP address. Maybe IP-ranges or countries would be nice.
Really great product for debugging and improving your site's UX
- Replay visitor session.
- Clean dashboard interface and easy navigate.
- Heatmap features is clear and accurate.
- Plans, wish there were a smaller plan for start up.
- More complicated rules set up to control when to record (GDPR and other reasons).
- Would be nice to include simple 404/500 errors, etc... and send notifications to me.
Smartlook Web
- You can search specific JS errors and get notifications.
- Dashboards are pretty good.
- I really like the funnels although I wish we had more but they cost.
- I feel nickel and dimed with the events and funnels.
- We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
- Recording playback isn't as clean and maneuverable like FullStory.
Extremely satisfied customer!
- User session recordings.
- Filters data (IP/Rage Clicks/Specific URLs/Users/etc.).
- Almost real-time recording sessions.
- User session recordings could load faster (real-time would be great).
- Heat maps should be available upon submitting a specific URL. We've had one that's been stuck on "generating/loading" for months. Not sure what happened.
The best affordable user behavior tracking tool
- Packed with features.
- Easy to use heatmaps.
- New project setup takes less than 5 minutes.
- Occasionaly confusing user interface.
- App integrations cost extra.
A great tool for a great user experience
- Provide accurate recordings of users behaviour.
- Has a very good filter for recordings.
- Offers a great customizable dashboard full of useful information.
- Sometimes it takes a while to load the recordings, especially when they are full of events and you select a specific point on the timeline.
Smartlook: simple but robust session replay
- Session replay.
- Visitor tracking.
- In-page analytics.
- User experience.
- Lightweight JavaScript code.
Easy to use and great insights
- Heatmaps.
- Recordings.
- Having multiple projects.
- For a period of time there was limit on heatmaps. As a lot of websites have over 25 pages, this was a negative feature. I think that has been reverted to unlimited again.
- Sometimes the data on heatmaps is inaccurate.
Great user insights and easy to set up and use!
- Easy and intuitive interaction.
- Cheap compared to other similar solutions.
- Awesome insight into user behavior.
- Easy setup with Google Tag Manager.
- It would be awesome to get a weekly report with rage click sent via email.
Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.
- Recordings of users navigation.
- Heat maps of website consumption.
- Creating funnels.
- I would like an option to watch the recordings in a popup window or a panel within the same screen.
- We miss the option of creating folders or tagging the recordings.
Smartlook doubled our revenue
- Helps improve my website.
- Records user activity.
- Controls everything.
- Lack of support for non JavaScript sites.
- Nicer user interface.
A great tool to improve your website and app experience
- Landing page heatmaps.
- Customer journey recordings.
- Track events, such as errors or conversions.
- Analyze funnels.
- Projects and organizations structure was a bit confusing at the beginning.
We find bugs with Smartlook really easy!
- Providing all necessary information about the user.
- Providing best image of what the user is doing.
- There [are] lots of features which you do not understand when you are not using it every day. But Smartlook is trying to tackle this problem by doing webinars and so on.