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Reviews (1-25 of 69)
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January 19, 2021
We use Smartlook for three main reasons: understand users, review reported anomalies, training. It's the best of the best for the capabilities at a scalable price point. I've recommended and supported smartsheet into two additional organizations.
- Managing and merging funnels and events retroactively.
- Searching for events to find common behaviors.
- Training against larger data-sets to predict both trends and a/b testing results.
- Lightweight addition to apps that maintain our performance requirements.
- Bidirectional webhooks could be a valuable addition that allows us to programatically adjust funnels and events based on other AI platforms in use.
February 04, 2021
Hi, I use SmartLook to record the experiences of my users on my artist’s website. This has been helpful in that I am able to discern the ease or difficulty of their navigation. Always striving for the highest quality of user experiences on the Weebly platform through SmartLook use, I have streamlined the user journey, and increased sales of my art. Smartlook is an easy to use analytics platform that I would highly recommend!
- Tracks repeat visitor clicks
- Helps user make informed decisions regarding website content location
- Increases sales
- I do not understand how to use heatmaps
November 15, 2020
We use Smartlook to understand how users use our mobile apps. I believe it is a very useful tool to analyze the user journey, find problems, or issues that users are facing and improve the overall user experience. In our company, Smartlook is used by people from different departments to have insights on different parts of our products.
- Recording users' sessions.
- Filter recording based on user segmentation or events.
- Easy integration
- Sometimes the dashboard could be easier to understand.
- User heat maps are not so easy to use for unity apps.
Smartlook is used by me as the sole developer of our website and marketing campaigns. Since we are a startup company Smartlook is providing us invaluable insight as to how our users interact with our website, landing pages, and sales funnels. It has helped me identify website issues on specific screen sizes.
- Smartlook has an awesome funnel visualization tool which is much easier to set up compared to Facebook and Google Analytics.
- Smartlook incorporates great filtering functionality to group your recordings for east processing.
- The free trial is loaded with functionality.
- Privacy issues with other countries are unclear (especially in Europe).
- Even though recordings are only kept for 30 days it would be useful if the old recording info is still available such as date and time.
- The assistant pop-ups are useful sometimes and annoying sometimes. It would like to be able to enable/disable them.
December 31, 2019
It's used by the Marketing and Design Department in order to store and analyse data about our online store user experience.
- Easy-to-use, Integrate and interpretate
- Clear examples of UX fixes
- Reduced storage needed for our data
- Amount of time required to analyse
November 18, 2019
It is used only in our department. I am the only person who works with Samrtlook in our company. We have started a new project with a new website and we need to know how people interact with it. So far I am satisfied and I am willing to use it in the future.
- Heatmaps - so far I have not created one but I worked with them before.
- Recording of a customers' website journey.
- I can not see any.
We are using Smartlook in our marketing department to make decisions across the whole organization. We are currently utilizing Smartlook on our landing page site to gain insight how users are navigating our website to make sure they are seeing the important content and taking the actions we intended. We are also using Smartlook to see the referring URLs to know which marketing tactics are working.
- It shows the referring URL that clients used to get to our website.
- It's useful to see where users are navigating to on our website and use that information to make adjustments or improvements.
- It's helpful to be able to see if users are coming back multiple times to our website.
- It would be nice to be able to categorize or sort the recordings into sections, such as "Improvements, Useful Interactions, Positive Experience" etc. - so the information could be easily sorted out & used.
- I would like to flag recordings so I could review them again, or make notes on them.
- It seems to take awhile for the recordings to load, especially when you click ahead in the recording.
December 05, 2019
We are using Smartlook for heatmaps and user recordings to make better decisions for our web users - to help guide them in the right direction and get them the information they are looking for quickly.
- Super gorgeous user interface
- Excellent feature-set that is easy to navigate
- Awesome automated support that drips you the information you need when you need it to get the most out of the platform
- I do wish the price was a bit lower
November 16, 2019
Smartlook is used by our marketing department and website developers. Thanks to Smartlook, we get important data that help us make our website more user-friendly for potential adopters of our animals. Also, fundraising strategy has become more efficient. Furthermore, we use the data to increase the sales in our online charity shop.
- Heatmaps help you better understand how end-users use your website. Thanks to the data provided by Smartlook, you can adjust your website and make it more user-friendly.
- Smartlook has fantastic funnels which help you analyse your data and understand them.
- Records. You can just sit back and watch how the end-user used your website, where exactly they clicked etc.
- In general, we are VERY HAPPY with Smartlook. It has everything a beginner needs.
- Could use a mobile application perhaps?
We use Smartlook to monitor our website, track where the visitors engage or seek information. Smartlook helps to understand what visitors find interesting and appealing or not by recording the time the visitor spends on the website and which pages he or she visits. It's a great service. We use this information to enhance our website and services.
- Shows how long people stay on your website
- Shows which pages of your website they visit
- Shows where your visitors come from
- Gives you insight into the visitor's interests
November 06, 2019
Smarklook is being used by the marketing department only and we are using it to create heat maps so we can have a better understanding of our website"s user behaviors. Besides that, the tracking function is quite helpful as well. Being able to see how the users actually interact with our websites helps the marketing team develop the website into the next level.
- Heatmap function
- User behavior tracking
- Pricing is customizable and reasonable
- Should have connected with google analytic
- Should be able to tell the reference difference (like youtube ads and search ads)
- The free trial should seriously have more monthly session
We are using Smartlook to run qualitative analysis of user behaviour on our app. It is being used by the Product and Growth department. It helps us identify the issues and pain points within our app which leads to an informed decision while creating a solution.
- Provides session recording of what your users are actually doing in their app
- Lets you apply filters to get to different segments of your user base and observe their behavior
- Gives event tracking and funnels to help you understand your user's journey
- The visual design is a little outdated
November 06, 2019
We implemented Smartlook to help us better understand our users needs. We are able to see any issues that they have with using our website and what content they are looking for. This is a great tool for any organization and we recommend it highly to our clients and business partners.
- Tracking user actions.
- Understanding customer journey
- Helping us make business decisions.
October 31, 2019
Smartlook is used by my company to monitor usability throughout the whole app. It's going to be used by the product team, mainly the design team to understand, keep track and learn from our users.
- Easy to create a project and add tracking events to it.
- I like funnel functionality.
- Interface very user-friendly.
- I wish the recordings would be available immediately, seems that there is no "live" view experience.
October 07, 2019
I'm currently using the trial version of the app. I've used it before on another website and it's a fantastic product. It's amazing to be able to see what users do on your site and to better understand how you can make improvements. If you have not tried it, I highly recommend this app.
- Easy to setup
- Easy to use
- Fast results
- None
September 26, 2019
Smartlook is used mainly to see how website visitors interact with our website. Our marketing department mainly uses it, but the information is shared across the company. It has helped us address website issues such as realizing visitors think something is a button when it really isn't. The information it has provided us has been valuable and helpful for our marketing.
- Heat Maps - It gives you a better idea of where you're customers are looking on your website.
- Visitor Recordings - It gives us an idea of what the flow is when they get to the website.
- Rage Clicks - This alerts us to things visitors think they should be able to click, but can't.
- I wish it integrated with HubSpot so we could tie the information together.
- I wish there were recommendations for funnels to better understand the visitor's journey.
- I wish there was a way to archive Heat Maps and not have to delete them.
November 06, 2019
I recently started using Smartlook to help me understand better our user funnel and I am very happy with the capabilities Smartlook enables.
With Samrtlook it is easy to get an easy understanding of the funnel and the specific user events I want to dig into.
With Samrtlook it is easy to get an easy understanding of the funnel and the specific user events I want to dig into.
- Easy to use
- Clear
- Haven't seen any yet
November 01, 2019
We are using Smartlook as a marketing aide to track visitors to our website and to see their journey, i.e which pages they are viewing and if and where they drop off before completing registration. Using this invaluable info we can make changes to our message in our advertisements or to the info on the website.
- It identifies the origin of the user in terms of URL.
- We can see if our sign up form is being completed fully and submitted.
- We can see which products on the website are viewed most often.
- Information from filters can't always be downloaded.
October 29, 2019
Today we are a small team and globally most of the employees use this solution above all to understand the needs of users, especially in the context of improving the user experience.
- The price is very affordable
- Easy to use and configure
- Consistent and qualitative functionality
- Honestly, I can't find any faults.
July 05, 2019
We use Smartlook for several of our projects as a solution to record the behavior of users on our websites.
It's a really good solution for:
It's a really good solution for:
- Recording video of the visit.
- Building click maps and heatmaps of the pages.
- Building sales funnels based on events that were triggered on the website.
- Make custom filters for the videos based on events, so you can segment videos you really need to watch.
- Recording video of the user's visits to a project website.
- Creating a heat map and click map for selected page on website.
- Creating custom events that allows to filter videos and watch only very important visits.
- Building sales funnels and track conversion and drops on every step.
- Providing analytics and custom reports to analyze visits.
- A trial version is available.
- No integration with Google Tag Manager to automatically implement custom events.
- No examples for code integration.
- No ready integration with CRM systems, you should build your own integration.
October 04, 2019
We are new to Smartlook but our UIUX team is using it to refine our design and user flow according to customer behavior. We find the videos much easier to decipher than massive amounts of data coming from the likes of GA, FB Pixel or Mixpanel. I'm looking forward to trying and learning more about how this is really going to impact us long term.
- Easy to understand user behavior.
- Easy to follow UI/UX.
- Simple installation.
- Unsure at the moment.
September 30, 2019
We have been using Smartlook to improve our sales rates according to customer behaviors by analyzing heatmaps, events, and records.
- Heatmaps.
- Tracking events.
- Visitor recording.
- Nothing that I can think of.
It is being used by the web services department, of which I head. I like to make design, user experience, and app development decisions based on data, and this product really helps me with that.
- Heatmap.
- Recordings.
- Customer journey.
- None at this moment!
September 27, 2019
So far this has been the best tool for website development transparency. I've been able to convince my company into making several improvements regarding layout and communications purely based on being able to see how users interact with our site and not just assume or use Google Analytics which is so antiquated. GA doesn't see human pondering. This has been key in shuffling things around on our site. To actually see how customers get lost or lose focus is invaluable.
- Transparency.
- Saves time with being able to queue events and not have to watch complete recordings.
- Gives a sense of real users and not just stats that are intangible.
- An additional tab that separates viewed recordings from the main list so that I have an 'inbox' of things I haven't yet seen.
- The recordings tab could streamline so that more are visible on the list - so the list of recordings is more compact
- The icons of men and women on the left are confusing.
Smartlook is used by the Digital Team to review behavior of users on our website. These insights help us identify ways to test and optimize our landing pages and create a better user experience.
- Record sessions while protecting user privacy
- Shows funnels of user behavior through events
- User friendly platform and easy to use
- Wish we could record sessions through iFrames
- Wish the platform suggested events to monitor
Smartlook Scorecard Summary
What is Smartlook?
Smartlook is a qualitative analytics solution for websites and mobile apps helping over 250,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons.
Smartlook provides a way to understand user behavior at the micro level. Always-on visitor recordings show what every last visitor does on your website or app, while automatic event tracking shows how (and how often) visitors do specific things. Build conversion funnels to see conversion rates as well as uncover why users churn. Heatmaps for websites provide data about where most people click, scroll, hover, and otherwise interact with pages.
Smartlook started in 2016 with web analytics and branched into mobile app analytics in 2018. Smartlook services customers like O2, Miele, Hyundai, and Kiwi.com. It can also record games developed in the Unity engine.
Smartlook Screenshots
Smartlook Integrations
Intercom, WordPress, Google Analytics, Zendesk Support Suite, BigCommerce, Blogger, Drupal, Google Tag Manager, Instapage, Mixpanel, PrestaShop, Twilio Segment, Shopify, unbounce, Slack, Sentry, Joomla, Matomo (formerly Piwik), Shoptet
Smartlook Competitors
Hotjar, Mixpanel, Heap, Google Analytics, Adobe Analytics, Kissmetrics, Webtrends Analytics, IBM Digital Analytics, Crazy Egg, Bloomreach CDP (formerly Exponea), GoSquared, Woopra, StatCounter, Amplitude Analytics, Mouseflow, Inspectlet, SessionCam, Lucky Orange, TIBCO Jaspersoft, VWO, Contentsquare (Clicktale), Siteimprove, UserReplay, Decibel Insight, from Medallia, SeeVolution, Appsee Mobile App Analytics, Twilio Segment, Flurry Analytics, App Annie, Localytics, Adjust Attribution, Mobivity, Kochava, CleverTap, FullStory, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics), Matomo (formerly Piwik)
Smartlook Pricing
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Free | $0 | 1,500 sessions |
| Starter | $31 | per month, 7,500 sessions |
| Business | $79 | per month, 25,000 sessions |
| Ultimate | Custom pricing | |
| Ultimate Mobile | Custom pricing | |
| Startup Mobile | $53 | per month, 25,000 sessions |
| Business Mobile | $108 | per month, 25,000 sessions |
Smartlook Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 40% | |
| Mid-Size Companies (51-500 employees) | 40% | |
| Enterprises (> 500 employees) | 20% |
Smartlook Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Phone |
Smartlook Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | United States, Germany, United Kingdom, Spain, France, Netherlands, Poland, Brazil, Portugal, Czechia |
| Supported Languages: | English, Czech |
Frequently Asked Questions
What are Smartlook's top competitors?
What is Smartlook's best feature?
Reviewers rate Support Rating highest, with a score of 7.9.
Who uses Smartlook?
The most common users of Smartlook are from Small Businesses and the Marketing & Advertising industry.