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Smartlook

Smartlook

Overview

What is Smartlook?

Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic…

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Learn from top reviewers

Best CRO tool ever! Recommend everyone.

Rating: 9 out of 10
April 10, 2024
Vetted ReviewVerified User
I'm using it on all of my websites and always suggest it to my clients to record the complete sessions of each visitor. It helps to improve UI / UX design mistakes and as a re...
Continue reading
Joseph Shapiro
C-Level Executive - Sales
CEO (Chief Executive Officer)
Soundsmith AI
Smartlook4 years of experience

Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.

Rating: 7 out of 10
July 7, 2022
IncentivizedVetted ReviewVerified User
We use it to watch the recordings and get insights into users' behavior. We also use it to match the user's GCLIDs with our CRM system and look into what they did before sendi...
Continue reading
Leandro Chaves
Account Manager - Marketing
Analista de sistemas
Autônomo
Smartlook4 years of experience

Smartlook Web

Rating: 9 out of 10
October 27, 2021
IncentivizedVetted ReviewVerified User
We use 2 separate instances of Smartlook; mobile and web. This review is specific to the web portion as there are differences between using the mobile and the web versions. My...
Continue reading
Eric Kowallis
Manager - Product Management
Product Manager
WorkMax
Smartlook1 year of experience

Smartlook doubled our revenue

Rating: 9 out of 10
October 26, 2021
IncentivizedVetted ReviewVerified User
We use Smartlook to improve our website by offering users an interface that is better adapted to their needs. Over the years we have found that by using this technology we hav...
Continue reading
Ivan GadeaSaez
Director - Corporate
Assistant Director
Inusion
Smartlook5 years of experience

The journey is only beginning!

Rating: 9 out of 10
October 22, 2021
IncentivizedVetted ReviewVerified User
Smartlook is being used mainly by the design team to look for bugs and experience issues that may be affecting our final user. The company is great at having quantitative data...
Continue reading
Marina Neta
Supervisor - Information Technology
Senior Product Design/Development Engineer
ClickBus
Smartlook1 year of experience
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Video Reviews

2 videos

View Playlist
Smartlook Creates A Window For The User To View & Then Understand Customer Interaction: User Review
02:31
Smartlook Allows For Host To Solve Website/App Error Through Monitoring User Experience: User Review
01:54
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Pricing

View all pricing

Pro

$55

Cloud
per month 5000 sessions

Free

Free forever

Cloud
per month 3000 sessions

Enterprise

Custom pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://www.smartlook.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Smartlook?

Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers, marketers, UX designers and developers, and help them improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

Smartlook offers the ability to record users’ behavior in Unity games. The vendor states clients include Madfinger Games, MobilityWare, and Awesome Prototype.

Smartlook started in 2016 and currently boasts more than 2,800 paying organizations across the globe including companies like Paxful, Sky, Volvo, Vogue, Papa Johns, Miele, and Livestorm.

Smartlook Screenshots

Screenshot of HeatmapsScreenshot of RecordingsScreenshot of DashboardsScreenshot of EventsScreenshot of FunnelsScreenshot of Analytics for websites & mobile apps

Smartlook Videos

Smartlook helps analyze user behavior. It provides qualitative information that helps to understand in-depth what’s going on in apps and websites.
Smartlook: How Fitify uses Smartlook to understand their visitors. Fitify is a workout app to lose weight, burn fat, build muscle & strength. Check out how Fitify uses Smartlook to understand their visitors.
Events introduction. Events are essential for any kind of analysis. They show how users interact with content. Be it a page, video, button, pop-up window or a newly released SaaS feature. Events describes what needs to be changed to improve conversions.
Heatmaps introduction. Heatmaps are a visual way of seeing aggregated data that shows what works and what doesn’t work. They show where people click and where they move their mouse, and how far they scroll on a page.
Smartlook SDK Recording. This short video showcases some of the many features available for mobile app recording in Smartlook.

Smartlook Integrations

Smartlook Competitors

Smartlook Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Hotjar, Mixpanel, and Heap are common alternatives for Smartlook.

Reviewers rate Usability and Support Rating highest, with a score of 9.9.

The most common users of Smartlook are from Small Businesses (1-50 employees).

Smartlook Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 141)

Best CRO tool ever! Recommend everyone.

Rating: 9 out of 10
April 10, 2024
JS
Joseph Shapiro
CEO (Chief Executive Officer)
Soundsmith AI (Computer Software, 1-10 employees)
Vetted Review
Verified User
Smartlook
4 years of experience
Use Cases and Deployment Scope
I'm using it on all of my websites and always suggest it to my clients to record the complete sessions of each visitor. It helps to improve UI / UX design mistakes and as a result, it helps to improve the conversion rate. Can't express how useful this tool is for any person who is looking to grow as a specialist and to get more out of its business.

Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.

Rating: 7 out of 10
Incentivized
July 07, 2022
LC
Leandro Chaves
Analista de sistemas
Autônomo (Education Management, 201-500 employees)
Vetted Review
Verified User
Smartlook
4 years of experience
View profile
Use Cases and Deployment Scope
We use it to watch the recordings and get insights into users' behavior. We also use it to match the user's GCLIDs with our CRM system and look into what they did before sending a form.

Smartlook Web

Rating: 9 out of 10
Incentivized
October 27, 2021
EK
Eric Kowallis
Product Manager
WorkMax (Computer Software, 11-50 employees)
Vetted Review
Verified User
Smartlook
1 year of experience
Use Cases and Deployment Scope
We use 2 separate instances of Smartlook; mobile and web. This review is specific to the web portion as there are differences between using the mobile and the web versions. My mobile review is on G2. I work closely with our customer affinity, support departments and QA departments to verify bugs. When we're working on improving features or new features we look at Smartlook to gather feedback from how people use our website. The best thing that Smartlook has over FullStory is that it tracks specific JS errors. This has been super helpful to see how many customers are seeing specific errors.

Smartlook doubled our revenue

Rating: 9 out of 10
Incentivized
October 26, 2021
IG
Ivan GadeaSaez
Assistant Director
Inusion (Telecommunications, 1-10 employees)
Vetted Review
Verified User
Smartlook
5 years of experience
Use Cases and Deployment Scope
We use Smartlook to improve our website by offering users an interface that is better adapted to their needs. Over the years we have found that by using this technology we have been able to improve user retention. Of course, when a user spends more time on your website they learn more about your product and thus this product has more weight in their purchase decision. What we like most about Smartlook is that it is a very easy to install and manage solution. Installation takes no more than 5 minutes and configuration is also very simple. The control panel allows you to control all the parameters and understand perfectly what your users do and why they do it. The only work is then deciding how to modify the website so that the user follows the path you want. But that's not too complicated with A/B testing either. In short, Smartlook has become an essential tool for our designers. Without it, we would not have achieved the results we have.

The journey is only beginning!

Rating: 9 out of 10
Incentivized
October 22, 2021
MN
Marina Neta
Senior Product Design/Development Engineer
ClickBus (Transportation/Trucking/Railroad, 51-200 employees)
Vetted Review
Verified User
Smartlook
1 year of experience
Use Cases and Deployment Scope
Smartlook is being used mainly by the design team to look for bugs and experience issues that may be affecting our final user. The company is great at having quantitative data, but we don't have enough qualitative insights to make decisions. Since one of our star metrics for the next quarter is to improve the user experience, we hope that Smartlook will help us to find out what could be better and how is it affecting the user.
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