Best CRO tool ever! Recommend everyone.
I'm using it on all of my websites and always suggest it to my clients to record the complete sessions of each visitor. It helps to …
Starting at $55 per month 5000 sessions
View PricingOverview
What is Smartlook?
Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic…
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Video Reviews
2 videos
Smartlook Creates A Window For The User To View & Then Understand Customer Interaction: User Review
02:31
Smartlook Allows For Host To Solve Website/App Error Through Monitoring User Experience: User Review
01:54
Pricing
Pro
$55
Cloud
per month 5000 sessions
Free
Free forever
Cloud
per month 3000 sessions
Enterprise
Custom pricing
Cloud
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://www.smartlook.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Smartlook?
Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers, marketers, UX designers and developers, and help them improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.
Smartlook offers the ability to record users’ behavior in Unity games. The vendor states clients include Madfinger Games, MobilityWare, and Awesome Prototype.
Smartlook started in 2016 and currently boasts more than 2,800 paying organizations across the globe including companies like Paxful, Sky, Volvo, Vogue, Papa Johns, Miele, and Livestorm.
Smartlook Screenshots
Smartlook Videos
Smartlook helps analyze user behavior. It provides qualitative information that helps to understand in-depth what’s going on in apps and websites.
Smartlook: How Fitify uses Smartlook to understand their visitors.
Fitify is a workout app to lose weight, burn fat, build muscle & strength. Check out how Fitify uses Smartlook to understand their visitors.
Events introduction.
Events are essential for any kind of analysis. They show how users interact with content. Be it a page, video, button, pop-up window or a newly released SaaS feature. Events describes what needs to be changed to improve conversions.
Heatmaps introduction.
Heatmaps are a visual way of seeing aggregated data that shows what works and what doesn’t work. They show where people click and where they move their mouse, and how far they scroll on a page.
Smartlook SDK Recording.
This short video showcases some of the many features available for mobile app recording in Smartlook.
Smartlook Integrations
Smartlook Competitors
- Hotjar
- Mixpanel
- Heap
- Google Analytics
- Adobe Analytics
- Kissmetrics
- Webtrends Analytics
- Coremetrics / IBM Digital Analytics (discontinued)
- Crazy Egg
- Bloomreach Commerce Experience Cloud
- GoSquared
- Woopra
- StatCounter
- Amplitude Analytics
- Mouseflow
- Inspectlet
- SessionCam (discontinued)
- Lucky Orange
- Jaspersoft
- VWO
- Contentsquare
- Siteimprove
- UserReplay
- Medallia Digital Experience Analytics
- SeeVolution
- Appsee Mobile App Analytics
- Twilio Segment
- Flurry Analytics
- data.ai
- Localytics
- Adjust by AppLovin
- Mobivity
- Kochava
- CleverTap
- Fullstory
- Matomo (formerly Piwik)
Smartlook Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Smartlook Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
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Reviews and Ratings
(300)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Smartlook has proven to be an essential tool for marketing departments and website developers looking to maximize their ROI and improve customer engagement. Users have gained valuable insights into visitor behavior through Smartlook's qualitative analytics, allowing them to address glitches and bugs on their websites and make them more user-friendly. The data provided by Smartlook has been widely shared across companies, enabling them to identify website issues and improve their marketing efforts. Smartlook's powerful features, such as recording video visits, building click maps and heatmaps, and creating sales funnels based on triggered events, have helped users solve debates about customer interactions with website tools, leading to increased conversion rates.
In addition to marketing, Smartlook has proven its worth in various other areas. It has been crucial in understanding visitor behavior on case-law database websites and improving user understanding through tutorials. It has also been instrumental in optimizing websites by identifying missing parts, areas where visitors stop, and the best parts that keep their attention. For small businesses, Smartlook is an essential tool for optimizing websites, identifying trouble areas, and creating a great customer experience. Users across different roles within organizations have seen major improvements in user experience and customer service initiatives through the valuable insights provided by Smartlook.
Web developers have found immense value in using Smartlook to gather feedback from clients, understand how they use websites, and identify any problems they may encounter. The software has also helped identify issues and pain points within apps, leading to informed decision-making and better solutions. With its ability to provide complete and relevant information about navigation, clicks, and behaviors, Smartlook helps users maximize conversions and make informed decisions for UX optimization.
Overall, users highly recommend Smartlook for organizations looking to better understand user needs, identify website issues, and improve services. It has been used across different departments to gain insights into different parts of products and track user behavior. From optimizing website performance to analyzing user interaction with websites, Smartlook proves to be a valuable tool for driving website and business decisions.
User-Friendly Interface: Users have consistently praised the user interface of Smartlook, with many stating that it is very user-friendly and intuitive. Several users have mentioned that the interface allows them to easily interact with the platform and perform tasks efficiently. The intuitive nature of the user interface has made it easy for users to navigate through different features and functionalities.
Valuable Filtering Options: A significant number of reviewers have appreciated the ability to filter user session recordings and heatmaps in Smartlook. This feature has allowed them to focus on specific behaviors or actions and gather valuable insights. Users liked how they can easily filter and drill down into specific interactions or areas on their websites, enabling them to closely analyze certain metrics or customer behaviors.
Convenient Data Sharing: Another common positive aspect highlighted by users is the easy share functionality of Smartlook. Many customers found it convenient to share important data, findings, and insights with their team members or stakeholders using this feature. This capability enables effective collaboration within teams and helps ensure that everyone involved has access to relevant information for decision-making purposes.
Confusing User Interface: Users have found the user interface of the product to be challenging to navigate and understand, resulting in difficulties when trying to complete tasks. They have mentioned that certain features are not intuitive and it takes time to figure out how to perform specific actions.
Unhelpful Customer Support: Some reviewers have expressed frustration with the lack of helpfulness from customer support. They have reported receiving unresponsive or unsatisfactory assistance when encountering issues or seeking clarification. Users have mentioned long response times and difficulty reaching a resolution for their problems.
Limitations in Free Version: Users have mentioned that the free version of the tool has certain restrictions. For example, they are unable to create funnels and adjust the playback speed of sessions without upgrading to a paid plan. This has been seen as a limitation for those looking for more advanced functionalities without having to pay for them.
Users commonly recommend trying Smartlook to analyze customer experience and understand user behavior on websites. They suggest using the tool to gain insights into user journeys and solve hidden problems. Additionally, users recommend Smartlook for various website roles, including website owners, designers, and programmers. Many users consider it a must-have tool for anyone who wants to improve their website or blog's performance and create a better user experience. With its affordability compared to competitors, Smartlook is a valuable tool that provides a comprehensive view of users and websites.
Attribute Ratings
Reviews
(1-25 of 141)Companies can't remove reviews or game the system. Here's why
April 10, 2024
Best CRO tool ever! Recommend everyone.
Score 9 out of 10
Vetted Review
Verified User
- Session recordings
- Funnel statistics
- User behavior
- Implementation
- Usability
July 07, 2022
Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.
- Recordings of users navigation.
- Heat maps of website consumption.
- Creating funnels.
- I would like an option to watch the recordings in a popup window or a panel within the same screen.
- We miss the option of creating folders or tagging the recordings.
- Help me to improve interface.
- Help me to fix bugs.
- Create heatmap.
- Make interface easier
- Reduce prices
- Show what user typed on text box (except for confidential box)
January 28, 2022
A smart person always chooses a smart tool
- Onboarding.
- Customer behaviour.
- Geographical data.
- As of now, I could not see any point that should be improved.
January 26, 2022
Fast setup and easy to use screen recording tool
- Screen Recording
- Heatmap Generation
- Recording of iframe or embeded content
- Multi device recording of the same user
January 14, 2022
Get an in-depth insight into your visitor's journey, visually.
- Tracking how visitors are behaving on the website visually by video.
- Well-designed and customizable dashboard to quickly monitor what's happening on your website.
- It works in "real" real-time, so you can track your visitors' sessions instantly.
- It would be great if Smartlook has a mobile app.
- Sometimes it's hard to understand how to use some features.
- You cannot see it in records visually when visitors interact with an iframe on the web page (probably it's impossible to make it technically).
December 30, 2021
Smartlook--a new game-changer
- Funnels
- Events
- Recordings
- Heatmaps
- Funnel filtering
- Funnel comparison over two time periods
- Support filtering by wildcards across the system
November 25, 2021
Smartlook, or how to solve UX problems quickly and easily
- The dashboard is really well done and summarize everything we need in a simple view.
- I love the funnel functionality, it helps us to see the step our users drop the most.
- Recordings are the thing we use the most to the real user journey.
- Events are also very well done to check actions precise page, or CTA...
- Behaviour flow is beta for the moment but I didn't really get it when I discovered it.
- The way to story our previous research. I sometimes don't find it easily, especially when I share Smartlook with a team.
- We can go further in collaboration mode, if I want to share findings with my team.
November 16, 2021
The best tool to understand how user interacts with your site
- Funnel creation.
- Show what users click and how interact with the website.
- No slowing down the website.
- Translation support.
November 12, 2021
Best Tool to Delight Customers
Score 9 out of 10
Vetted Review
Verified User
- Easy Integration
- Easy to use
- Easy Navigation to errors and events in sessions
- Heatmaps are very hard to use
- Funnels can be improved for better understanding
- Smartlook can bring Micro Survey as a new feature, Highly recommended
November 05, 2021
Bang for a buck
- Affordable pricing.
- Logs browser errors.
- Fast support.
- Ease of setup.
- User Interface.
- Screen recordings.
- Heatmap.
- User analysis.
- Customer support.
- Support hours.
November 02, 2021
Smartlook provide important answers about your website/business, even without asking for them
- Helps to understand visitors behavior.
- Helps to decrease the bounce rate of our landing pages and increase the conversion rate.
- Helps to find bugs on the site.
- Used to check for A/B testing of pages, which are working better.
- I can't provide anything where we see room for improvement.
- Smartlook is a leader in this area, I think it contain everything we can use.
- Maybe more space for stored recordings.
October 27, 2021
Reasonably priced and great for getting insights into how customers interact with my site.
- Record users screens without slowing down the website.
- Allow quick and easy playback of recordings.
- Most of their UI was great, but they didn't seem to do a great job of matching up multiple sessions from a single user. I really would have liked to be able to follow my customers' journey across multiple sessions. Not a deal-breaker, but that would have been nice. Admittedly, I haven't used it for a few months, as I got my landing page optimized well enough and haven't needed to keep recording customers' screens, but when I need to do that again, you can bet I'll be back to Smartlook.
October 27, 2021
Smartlook is light years ahead of its competition, delivering best value for the money
- Recordings are easy to view and read.
- Filtering options are wide and intuitive.
- Ability to create funnels is a plus.
- You can work on past data, which means there's no rush to set up everything at once.
- It would be nice to have more options to filter out visitors other than simply IP address. Maybe IP-ranges or countries would be nice.
October 27, 2021
Really great product for debugging and improving your site's UX
- Replay visitor session.
- Clean dashboard interface and easy navigate.
- Heatmap features is clear and accurate.
- Plans, wish there were a smaller plan for start up.
- More complicated rules set up to control when to record (GDPR and other reasons).
- Would be nice to include simple 404/500 errors, etc... and send notifications to me.
October 27, 2021
Smartlook Web
- You can search specific JS errors and get notifications.
- Dashboards are pretty good.
- I really like the funnels although I wish we had more but they cost.
- I feel nickel and dimed with the events and funnels.
- We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
- Recording playback isn't as clean and maneuverable like FullStory.
October 27, 2021
Extremely satisfied customer!
- User session recordings.
- Filters data (IP/Rage Clicks/Specific URLs/Users/etc.).
- Almost real-time recording sessions.
- User session recordings could load faster (real-time would be great).
- Heat maps should be available upon submitting a specific URL. We've had one that's been stuck on "generating/loading" for months. Not sure what happened.
October 27, 2021
The best affordable user behavior tracking tool
- Packed with features.
- Easy to use heatmaps.
- New project setup takes less than 5 minutes.
- Occasionaly confusing user interface.
- App integrations cost extra.
October 27, 2021
A great tool for a great user experience
- Provide accurate recordings of users behaviour.
- Has a very good filter for recordings.
- Offers a great customizable dashboard full of useful information.
- Sometimes it takes a while to load the recordings, especially when they are full of events and you select a specific point on the timeline.
October 27, 2021
Easy to use and great insights
- Heatmaps.
- Recordings.
- Having multiple projects.
- For a period of time there was limit on heatmaps. As a lot of websites have over 25 pages, this was a negative feature. I think that has been reverted to unlimited again.
- Sometimes the data on heatmaps is inaccurate.
October 27, 2021
Great user insights and easy to set up and use!
- Easy and intuitive interaction.
- Cheap compared to other similar solutions.
- Awesome insight into user behavior.
- Easy setup with Google Tag Manager.
- It would be awesome to get a weekly report with rage click sent via email.
October 26, 2021
Smartlook doubled our revenue
- Helps improve my website.
- Records user activity.
- Controls everything.
- Lack of support for non JavaScript sites.
- Nicer user interface.
October 25, 2021
A great tool to improve your website and app experience
- Landing page heatmaps.
- Customer journey recordings.
- Track events, such as errors or conversions.
- Analyze funnels.
- Projects and organizations structure was a bit confusing at the beginning.
October 25, 2021
We find bugs with Smartlook really easy!
- Providing all necessary information about the user.
- Providing best image of what the user is doing.
- There [are] lots of features which you do not understand when you are not using it every day. But Smartlook is trying to tackle this problem by doing webinars and so on.