Best CRO tool ever! Recommend everyone.
Rating: 9 out of 10
April 10, 2024
JS
Vetted Review
Verified User
4 years of experience
- Session recordings
- Funnel statistics
- User behavior
Cons
- Implementation
- Usability
Starting at $55 per month 5000 sessions
View Pricing Overview
What is Smartlook?
Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic…
Learn from top reviewers
Best CRO tool ever! Recommend everyone.
Rating: 9 out of 10
April 10, 2024I'm using it on all of my websites and always suggest it to my clients to record the complete sessions of each visitor. It helps to improve UI / UX design mistakes and as a re...
Joseph Shapiro
C-Level Executive - Sales
CEO (Chief Executive Officer)
Soundsmith AI
4 years of experienceDon't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.
Rating: 7 out of 10
July 7, 2022We use it to watch the recordings and get insights into users' behavior. We also use it to match the user's GCLIDs with our CRM system and look into what they did before sendi...
Smartlook Web
Rating: 9 out of 10
October 27, 2021We use 2 separate instances of Smartlook; mobile and web. This review is specific to the web portion as there are differences between using the mobile and the web versions. My...
Smartlook doubled our revenue
Rating: 9 out of 10
October 26, 2021We use Smartlook to improve our website by offering users an interface that is better adapted to their needs. Over the years we have found that by using this technology we hav...
The journey is only beginning!
Rating: 9 out of 10
October 22, 2021Smartlook is being used mainly by the design team to look for bugs and experience issues that may be affecting our final user. The company is great at having quantitative data...
Marina Neta
Supervisor - Information Technology
Senior Product Design/Development Engineer
ClickBus
1 year of experience
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Video Reviews
2 videos
Smartlook Creates A Window For The User To View & Then Understand Customer Interaction: User Review
02:31
Smartlook Allows For Host To Solve Website/App Error Through Monitoring User Experience: User Review
01:54
Pricing
Pro
$55
Cloud
per month 5000 sessions
Free
Free forever
Cloud
per month 3000 sessions
Enterprise
Custom pricing
Cloud
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://www.smartlook.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Smartlook?
Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers, marketers, UX designers and developers, and help them improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.
Smartlook offers the ability to record users’ behavior in Unity games. The vendor states clients include Madfinger Games, MobilityWare, and Awesome Prototype.
Smartlook started in 2016 and currently boasts more than 2,800 paying organizations across the globe including companies like Paxful, Sky, Volvo, Vogue, Papa Johns, Miele, and Livestorm.
Smartlook Screenshots
Smartlook Videos
Smartlook helps analyze user behavior. It provides qualitative information that helps to understand in-depth what’s going on in apps and websites.
Smartlook: How Fitify uses Smartlook to understand their visitors.
Fitify is a workout app to lose weight, burn fat, build muscle & strength. Check out how Fitify uses Smartlook to understand their visitors.
Events introduction.
Events are essential for any kind of analysis. They show how users interact with content. Be it a page, video, button, pop-up window or a newly released SaaS feature. Events describes what needs to be changed to improve conversions.
Heatmaps introduction.
Heatmaps are a visual way of seeing aggregated data that shows what works and what doesn’t work. They show where people click and where they move their mouse, and how far they scroll on a page.
Smartlook SDK Recording.
This short video showcases some of the many features available for mobile app recording in Smartlook.
Smartlook Integrations
Smartlook Competitors
- Hotjar
- Mixpanel
- Heap
- Google Analytics
- Adobe Analytics
- Kissmetrics
- Webtrends Analytics
- Coremetrics / IBM Digital Analytics (discontinued)
- Crazy Egg
- Bloomreach Composable Personalization Cloud
- GoSquared
- Woopra
- StatCounter
- Amplitude Analytics
- Mouseflow
- Inspectlet
- SessionCam (discontinued)
- Lucky Orange
- Jaspersoft
- VWO
- Contentsquare
- Siteimprove
- UserReplay
- Medallia Digital Experience Analytics
- SeeVolution
- Appsee Mobile App Analytics
- Twilio Segment
- Flurry Analytics
- data.ai
- Localytics
- Adjust by AppLovin
- Mobivity
- Kochava
- CleverTap
- Fullstory
- Matomo (formerly Piwik)
Smartlook Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Smartlook Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 141)
Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.
Rating: 7 out of 10
July 07, 2022
LC
Vetted Review
Verified User
4 years of experience
- Recordings of users navigation.
- Heat maps of website consumption.
- Creating funnels.
Cons
- I would like an option to watch the recordings in a popup window or a panel within the same screen.
- We miss the option of creating folders or tagging the recordings.
Smartlook Web
Rating: 9 out of 10
October 27, 2021
EK
Vetted Review
Verified User
1 year of experience
- You can search specific JS errors and get notifications.
- Dashboards are pretty good.
- I really like the funnels although I wish we had more but they cost.
Cons
- I feel nickel and dimed with the events and funnels.
- We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
- Recording playback isn't as clean and maneuverable like FullStory.
Smartlook doubled our revenue
Rating: 9 out of 10
October 26, 2021
IG
Vetted Review
Verified User
5 years of experience
- Helps improve my website.
- Records user activity.
- Controls everything.
Cons
- Lack of support for non JavaScript sites.
- Nicer user interface.
The journey is only beginning!
Rating: 9 out of 10
October 22, 2021
MN
Vetted Review
Verified User
1 year of experience
- The dashboard with the main insights.
- Support by e-mail.
- Filter by specific behaviors (e.g. Rage Click).
Cons
- Events -- but I think this is something that we could improve ourselves in our system.
- Create some suggestions for funnels and heatmaps.
- Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas!
- Send an e-mail with main insights.