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SmartQ has proven to be an invaluable tool for businesses in addressing various key business problems. Users have been able to improve …
Overview
What is smartQ?
smartQ is a task management solution designed to aid teams in distributing work, tracking progress, and collaborating online. It caters to organizations of all sizes, from small businesses to large enterprises. Professionals and industries such as event planning, HR recruitment, IT issue tracking, leads...
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What is smartQ?
SmartQ is a project management solution built to distribute work, track progress analytically, and provide collaboration.
Entry-level set up fee?
- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is smartQ?
smartQ is a task management solution designed to aid teams in distributing work, tracking progress, and collaborating online. It caters to organizations of all sizes, from small businesses to large enterprises. Professionals and industries such as event planning, HR recruitment, IT issue tracking, leads management, and marketing campaigns can benefit from utilizing smartQ.
Key Features
Visualize your work: smartQ offers a whiteboard-style interface that allows users to easily visualize their work. Tickets are displayed in columns representing different stages of a defined process.
Share Notes and Files: Users can store team communication and files in a central location within smartQ, promoting collaboration and information sharing.
Tickets by Email or Form: smartQ enables ticket submission via email or external form, making it convenient for help desk support or issue tracking. Even non-registered users can submit tickets.
Customizable workflow: smartQ is highly customizable, allowing users to tailor it to fit any workflow. Users can define stages and set optional limits for tickets per stage.
Custom ticket fields: Users can add custom fields to tickets, capturing specific information relevant to each ticket. These fields can include text, number, choice, and date types.
Flexible team roles: smartQ offers flexible team roles, enabling user security management and custom user roles to ensure appropriate access levels.
Move your whiteboard online: smartQ allows users to transition their whiteboard online, providing accessibility and easy sharing with the team. Users can maintain change logs, run reports, and measure performance.
Automation: smartQ provides automation capabilities through rules, allowing users to streamline processes and improve efficiency by creating rules based on conditions and actions.
Integration with other tools: smartQ seamlessly integrates with various tools such as Office 365, Gmail, Google Drive, Dropbox, OneDrive, Box, Slack, and more, facilitating collaboration and data sharing across different platforms.
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
SmartQ has proven to be an invaluable tool for businesses in addressing various key business problems. Users have been able to improve operational efficiency and meet customer demands for compliance by customizing and scaling their operations with the help of SmartQ. The software's easy project tracking solution has made it accessible to everyone in the office, ensuring smooth coordination and streamlined workflows.
One of the significant benefits reported by users is the visual representation of real-time business activities provided by SmartQ. This feature has greatly enhanced overall understanding and functionality, enabling users to make quicker and more informed decisions. Additionally, the software's organization and management of development tickets have been instrumental in adapting to evolving processes and controls, allowing for seamless customization.
A notable advantage of SmartQ is its ability to eliminate paper lists and replace them with organized work order sections for different work-related items. This has not only improved the quality of work but also saved time and improved productivity. Moreover, users have found that SmartQ's visual process management has led to improved response times for customers, resulting in increased customer satisfaction.
Although some users have found SmartQ less powerful compared to other options available for their specific purposes, they still appreciate its effectiveness in getting the job done. Furthermore, the exceptional customer service and support provided by SmartQ have garnered high praise from users. The quick and personal responses to questions and concerns have further solidified its value.
Overall, users have had a wonderful experience with SmartQ, which they find indispensable for juggling multiple projects. The ease of use, effective organization, and great customer service make it a preferred choice among users who appreciate its features and are reluctant to switch to another tool.