I haven't had a chance to contact support team so far.
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We haven't had to use SmartRecruiters support very often because the product works quite well. We did have a few issues with some customizations and it took us a long time to talk to someone who could understand what we were trying to do and help us troubleshoot the issue.
Although we have not had a strong need for support (we have only been using the software for about a year), the few times we've reached out to support, we have had pleasant interactions and fairly quick turnaround time. The support we received in the implementation process was excellent.
Have not had to use their support.
I haven't needed to use support.
Very quick to repond to support requests and escalations. They're usually aware and on top of things.
I would give this rating as it is the best platform for HR to solve their recruitment problems along with their team. As it has got multiple features to exposure. It has made my communication with hiring managers much easier, I don't need to write emails, neither they do. They like it very much. The rating card of the candidates after the Interview is the very best feature of it. Would love to use it again in Future
Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
Support is good and basically we don't require the level of backend support from the technical team as the tool is quite customizable and the need for support is less as compared to other recruitment used in the firm .
Never needed support. Works out of the box.
Our account manager is very responsive to our needs, however, their helpdesk support tends to take a while to address any issues that are not quick fixes.
I have had outstanding support with them. Even though it's not as easy to pick up the phone, I do get a response and they usually try to have it resolved without escalating to another level.
Usually, responses are answered in a quick fashion. Follow-up from company reps if it is a major issue.
SmartRecruiters’ Talent Acquisition Suite is used by high-performance organizations for making the best hires. It has full functionality for recruitment marketing and collaborative hiring built on a cloud platform with an open marketplace for third party recruitment services. The vendor says, unlike the first generation applicant tracking systems it replaces, SmartRecruiters' recruiting software provides an amazing candidate experience, hiring managers actually want to use the product, and recruiters love them because they make their jobs easier. Additionally, the vendor says companies like Visa, Skechers, Atlassian, Equinox, and Alcoa use SmartRecruiters to make recruiting a competitive advantage.
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Customized Application Form
- Supported: Resume Management
- Supported: Duplicate Candidate Prevention
- Supported: Candidate Search
- Supported: Applicant Tracking
- Supported: Collaboration
- Supported: Task Creation and Delegation
- Supported: Email Templates
- Supported: User Permissions
- Supported: Notifications and Alerts
- Supported: Reporting
- Supported: LinkedIn Integration
- Supported: Interview Scorecards
- Supported: Multiple Brand support
Starting Price: $0
|Corporate||Varies, per FTE||Billed annually|
|Global||Varies, per FTE||Billed annually|
|SmartStart||Free||up to 10 active job postings|
|Mobile Application||Apple iOS, Android|
Frequently Asked Questions
SmartRecruiters’ Talent Acquisition Suite is a cloud-based recruitment marketing and collaborative hiring platform. It features an open marketplace for third party recruitment services. SmartRecruiters also offers talent sourcing and screening as add-on features.
SmartRecruiters starts at $0.
Reviewers rate Applicant Tracking highest, with a score of 8.6.
The most common users of SmartRecruiters are from Enterprises and the Automotive industry.