Top Rated
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Score 8.2 out of 100
Top Rated


Recent Reviews

Great for Smaller Projects!

6 out of 10
June 14, 2021
Smartsheet is a software as a service (SaaS) platform for collaboration and project management. It is used to assign tasks, track project …
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Smartsheet Rocks!!

10 out of 10
June 02, 2021
Smartsheet is being used by our Operations team's Project Managers to provide a collaborative, transparent plan that both the customer and …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (103)
  • Team Collaboration (114)
  • Task Management (118)
  • Resource Management (101)

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Smartsheet, and make your voice heard!

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  • Premium Consulting / Integration Services
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Product Demos

Introduction to Smartsheet
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Features Scorecard

Project Management


Professional Services Automation

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Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Introduction to Smartsheet

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and are common alternatives for Smartsheet.

Reviewers rate Integration with accounting software highest, with a score of 9.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Kristin Komassa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
YES! I had a time when our system effectively "froze" -- their staff worked diligently in retrieving my data and creating a duplicate of my database within 1 day so that we could be back in business. The team then worked on the "why" this happened so that we wouldn't run into a similar situation.
Amber Bales | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Yes. I had a case in which I was not able to change a user's permission level from viewer to editor for some reason and I could not figure out why so I finally emailed Smartsheet support. The problem was that I had set up a workspace so the permissions had to be changed at that level. The support tech took the time to look at my individual sheet or this may not have been discovered.
Also, a tech support specialist, Jeff, who I met at Smartsheet Academy training provided exceptional support by assisting us with a very complex formula several months after training.
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